# Page 2 | Ooma Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Ooma Office the right Business Phone Systems solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174109/Ooma-Office/reviews --- Ooma Office 4.4 (248) [View alternatives](https://www.capterra.com/p/174109/Ooma-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Ooma Office ## Showing most helpful reviews Showing 26-50 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LK Lia K. Practice Manager Medical Practice Used the software for: 1-2 years ### "Well priced and reliable BASIC phone system. " February 12, 2026 3.0 Overall I am grateful to Ooma. Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our rescue. The phones were shipped overnight and we were up and running quickly. We were able to set up so quickly because these phones are VERY BASIC. If you need robust features, this is not for you. We now do about 40% of our communications with patients via text and this was not something we could do with Ooma. It's a fact that a lot of people don't want to talk on the phone anymore so for us it's important to meet people where they are. Ooma served its purpose for a while but now we have moved on into the 21st century. Pros The product is well priced, I felt like it was overall a good value. We used another internet phone provider in the past which was a disaster, constant outages cost us tens of thousands in lost opportunities, so were worried about stability after that poor experience, but Ooma phones were very reliable with very few outages during our time using the product. Support is easy to reach but sometimes you have to hang up and call back because not everyone in the support department knows what they are doing. Cons The phones are not at all sophisticated and were not really suited to our needs despite me being very specific about the features I needed. I ended up finding the "best" fit (still not great) by trial and error because there is no one there to give guidance on these things. At least they have a good exchange policy. The dashboard interface is outdated and clunky, making setting up a new phone tedious and time-consuming. There is no integrated SMS or there was not at the time. Switched from [UCx](https://www.capterra.com/p/207282/UCx/) TPX went down and seemed entirely uninterested in restoring our services. I had to forward calls to my cell phone for weeks while they tried to work it out. They were, in the end, completely useless. Review Source VR Verified Reviewer President Insurance Used the software for: 2+ years ### "Ooma Office is good value for small business. " February 2, 2026 4.0 I have used Ooma Office for several years, and it has been pretty reliable and the service works well. There was only one day in the several years using it that my phones went down, but it is because I use older Cisco phones that are no longer offered. Pros It is a better value compared to my local phone company to have multiple phone lines, and they make it easy to manage them on their portal. The features are pretty customizeable as well. It doesn't take much to figure out how to use the portal to setup your account as well. Cons They still charge a full $20 if you just need a line for a fax machine that doesn't have any other calling features needed. Switched from [Spectrum](https://www.capterra.com/p/170585/Spectrum/) The cost was more with Spectrum and there were zero features. It was just two phone lines. Review Source CD Chris D. Owner Alternative Medicine Used the software for: 6-12 months ### "A great small business phone service" February 23, 2025 3.0 Ooma Office is good, I continue to use it for ease of use, but if they raise my prices, I will be shopping around. Pros Ooma office was very easy to implement, with a simple online interface to control everything from. Cons The quality of the calls was not always very consistent. Some calls I was unable to hear the other person on the line when they were local and on a hardline. Further, the lack of usable internet on their platform was a short term challenge. For the price, I would expect more. Review Source VR Verified Reviewer Owner Insurance Used the software for: 2+ years ### "Unfair business practices " February 20, 2026 1.0 Pros It worked well for functions, convenients and user friendly. They are good to work with when setting it up and asking about features. But, Cons When asking for a credit for their mistakes they will issue a credit but then charge you the same amount next day. Also, when canceling they say they will cancel but not take action and charge you for another month of service and refuse to credit the account. Review Source KR Kirk R. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Do not fall for this scam" June 3, 2025 1.0 As a small business it was horrible. We lost business as we never had working phones. We were not able to access voicemails left by patients, patients with emergency troubles on top of that. The customer services representatives if you can even get ahold of any mostly say it is your problem not theirs. A lot of excuses more than correction. Pros The only good experience we had was with the sales representative. The idea of their services was great but that is were it ended. Cons We had their services for 2 months. Were never able to use the devices sent out by them. Were told at one point that an engineer "washed his hands of our troubles." Got charged a substantial amount for cancelling services, services that never worked! Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Promised better integration with our other communication platform Review Source JV Jordan V. Agent Insurance Used the software for: I used a free trial ### "The free trial is a scam" October 15, 2024 1.0 With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable) and then your 14 day free-trial starts. There is no such thing as a free-trial they are offering unless you are okay with paying for the $55 to test out the product. I only went ahead with paying the activation fee anyways because I thought everything I was being told by the Ooma representative was true. But turns out everything I was told was not true at all. I told him I needed the application to be able to have different area codes when I call because I do business in different Provinces and States in Canada and USA. I told him how I was switching from using five9 and Kixie and he was very adamant that Ooma does the same exact thing but a lot cheaper. Once I activated the account and started testing it out I called their 24/7 customer service line to ask about how to change the number to match the area code to the Province or State I am calling to. She told that Ooma does not work that way so she had informed me where on the website I would be able to add additional phone lines to change the area code. She had specified to me that it would not charge me anything and that I could add as many additional phone numbers with different area codes as I wanted to. I added 15 different additional phone lines and I was charged $15 per each line even though I was told very clearly by the customer service representative I was not going to be charged anything. After multiple calls and multiple hours of waiting and arguing with them about wanting my money back. I did eventually speak to someone that did say they were able to process my refund and to cancel my service. If your line of work is okay with just having one number for business and then one for an office line. Then Ooma would be a good choice for you just based off the price point. Pros The only thing that I think Ooma office was fair in was the price they charged monthly compared to their competitors. Cons The free trial is a complete scam I have used different business calling solutions applications and they would give a 7 day or a 14 day free trial and they do not charge you unless you are fully satisfied with the trial and ready to give payment. With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable). How can you claim your company is offering a free trial if you have to pay $55 to use their product. You only get 2 phone lines to call from and each additional line you want to add is an extra $15 charge. It says nowhere on their website that you will be charged $15 to add an extra phone line, nor does it give you a warning saying "Are you sure you want to purchase this additional line for $15". I only found out they charged me because I got an email receipt for the 15 different phone lines I added that I wouldn't have ever known I was being charged for if I never was sent an email receipt.v They claim to have 24/7 customer service line dedicated to be able to assist users at anytime. In my experience I dealt with long wait times to get a hold of anybody and when I did speak to someone about my frustration about the additional phone lines being charged. I would be told that they couldn't do anything as I am calling non-office hours they are only open from 9am-7pm EST anytime after that you will reach someone that is located in The Philippines and they can't deal with cancellations or refunds. Switched from [Five9](https://www.capterra.com/p/132405/Five9/)[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) five9 is too expensive. Kixie is still pretty expensive but a little cheaper then five9 I was happy with the free trial but Kixie wanted me to pay 12 months of payment upfront. So it was not really worth it for me. Review Source KT Keith T. Managing Partner Wholesale Used the software for: 2+ years ### "Music On Hold Matters" October 13, 2024 5.0 We operate 2 companies from the same location with Ooma we have a second / separate "receptionist" for the two companies. Gives us a professional first impression for every caller. People comment on the choice of music on hold. Pros Answer the call in the office or on the APP, same great quality. Never miss a call. Cons The basic service "pro" service have vastly different features. A mid range upgrade from basic would be a useful for a company that isn't yet a "pro" level. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Ooma Office Demonstration quality was better. The sales team did a better job. Review Source JB Joseph B. President Marketing and Advertising Used the software for: 2+ years ### "Get Ooma for Phones and Communications" October 17, 2024 4.0 very good - easy administration - responsive customer service Pros full communications stack with fair pricing Cons can sometimes be a little glitchy - what comms platform isn't though Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Ooma Office better stack and pricing - easier to use with multiple phone numbers/people Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) better stack and pricing - easier to use with multiple phone numbers/people Review Source ND Nathan D. Property manager Real Estate Used the software for: Less than 6 months ### "Glad we switched, but minor issues " September 18, 2024 4.0 Their sales team was very persistent and informative. Set up was simple once we got around to doing it. However, we have had to contact customer support, several times due to device issues. Good news is that their customer support is very responsive. But there are still a few minor issues have not been resolved. Pros It’s about half price of our prior provider. And, it is very intuitive to set up those who know how to operate technology. Cons For some reason, we don’t get an alert notification on the phone itself when there’s A voicemail. We’ve had several glitches with the phones eg. Call Park that we had to contact customer support for. Customer support was very helpful. Most of the issues have been resolved. They required a firmware update. Hopefully we can get the rest of the minor issues resolved soon. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Ooma Office Shorter term contract was required and better ratings Switched from [CenturyLink](https://www.capterra.com/p/203477/CenturyLink/) Price and ease of use. Overall, it’s been good. But, we’ve had several glitches that were not present on a landline. Review Source MA Mustafa A. Physician Hospital & Health Care Used the software for: 2+ years ### "Ooma, all what I need " October 11, 2024 5.0 Excellent service at a good price, what a business model requires Pros Quality of service and customer satisfaction Cons None , but it would be nice to incorporate some additional information regarding AI Review Source RP Rachel P. Physical Therapist operations manager Hospital & Health Care Used the software for: 1-2 years ### "An underwhelming VOIP service that started off very promising. " November 15, 2024 2.0 Paying bills, adding lines were easy but the product overpromised and underdelivered. Pros Ooma did let us consolidate phone service among different sites in one easy to manage dashboard. Cons The VOIP phone service was extremely glitchy, leaving clients unable to reach our team to manage their schedules on more than several occasions over the time period in which we used the product. Very frustrating. Review Source TB Thomas B. Agency Producer Insurance Used the software for: 6-12 months ### "Try it out!" December 3, 2024 5.0 I have a very satisfactory experience using Ooma Office. Pros It makes it very easy to keep a record of calls made/recieved. Cons There is nothing in particular that I dislike, however sometimes it can be easy to miss a notification. Review Source EZ Eajaz Z. Operations Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Save with Ooma" October 11, 2024 5.0 Pros Easy to use with lots of features/addons Cons Internet is needed for it to work.You can be offline during outages. Review Source Keith W. Owner Non-Profit Organization Management Used the software for: 2+ years ### "High expectations and poor results" January 18, 2024 2.0 Disappointing. As a long-time, happy Ooma home user, I expected better. Pros When using in the office with their IP phone, the call quality and reliability are good. Fair price for features offered. Cons Ongoing issues with access and notification on my mobile phone. Months of efforts with their customer service team have failed to fix a bug they have working with Google Contacts. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Ooma Office Positive experience with their home product. Review Source Daniel J B. President Financial Services Used the software for: 2+ years ### "One of the BEST Phone systems I ever used in > 40 years in the business" January 18, 2024 5.0 Outstanding and GREAT service. Overall highly recommend to others. Pros The easy of use. Fast setup. Customer service is the BEST. Very professional and knowledgeable. Cons Sometime calls come in and we dont see them. Review Source JB Jake B. Director Computer & Network Security Used the software for: 2+ years ### "Average phone system " January 25, 2024 3.0 Pros Price was in our range. Quick transfer of numbers. 24 hours service. Cons Not referring commission. Their all lack many features. Review Source WE Wayne E. Systems Analyst Computer Software Used the software for: 2+ years ### "Saved us money and gave us more features than old POTS lines." January 18, 2024 5.0 Extremely satisfied with the service, features, and price. Pros Cut our phone expense down to about 1/5 what it used to be. Ability to take our phone and work from other locations when needed. Ability to use our cell phones thru the mobile app and have it appear as if we are in the office. Cons Texting ability was included initially but now appears to be lost and only included with their Pro plan. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Ooma Office Better price and still great features and flexibility for a company our size. Review Source MW Matthew W. Owner/Photographer Photography Used the software for: Less than 6 months ### "Ooma office - Like a bad marriage that fails within the first month" August 20, 2021 3.0 At this point, we started looking for another provider that could provide a simple solution for a sole-proprietor business at a savings. We found DialPad, which has been a DREAM to set up. Every interaction with DialPad has been pleasant and easy. We initiated the porting of our business number from Ooma to DialPad. Because of the length of time the porting took, we went over our 30-day trial period. Once the port was complete, cancelling the Ooma service was a nightmare. They want to hit me with the cost of the deskphone! There was a rental agreement hidden in the contract. The phone was not free! Early termination fees! They want me to pay to ship the phone back to them that I didn't want, otherwise they will charge me for the phone if they don't get it back. This whole experience has been like extortion. If you don't need any phone hardware to run your business, DO NOT accept any "free" equipment from anyone trying to get you to switch to Ooma. I spent 37 minutes on the phone trying to get them to send me a prepaid return label for the phone. I was transferred to a manager who told me that he sent me the label. After hanging up, there was no label, just the boilerplate email with the shipping address that they want me to send it to. I replied saying that the manager told me that he was sending the label. The response was that they don't send prepaid labels. FAIL! Pros Not much. I was sent a desk phone as part of a 30-day trial. I didn't want a deskphone, but they said it was included in the trial. After I agreed to try their service, he kept calling me every day to see if I got the phone yet. The phone was fine. I have a small desk. I don't need a bulky corded phone on my desk. I mostly use a soft phone or my cell phone with an app to take business calls. On the soft phone, I was able to make calls easily enough, although there was an unusually long delay from the time I tried to dial a number and when it actually started ringing on the other end. I never experienced this with RingCentral. Very annoying. Then we decided to port one of our incoming business lines to Ooma. Once the port went through, I then learned that our incoming business line was ported to a fax line. Thankfully one of my existing customers emailed me to tell me that he could not reach me because when he called my business line, he got the loud beeping of a fax machine in his ear. I don't know how many prospective customers I may have lost during the time that my main business line was connected to a fax line. When I tried to contact Ooma customer service to fix this problem (because their admin portal won't let me fix this myself), I waited on hold for 20-30 minutes. Once someone picked up, I had to be transferred to someone else and then the call was dropped. This happened to me two times before I was able to reach someone that was able to reat Cons Also, there is no music on hold included with Ooma business plans. You have to buy your own royalty-free music and upload it yourself. Otherwise, your customers hear dead silence when you put them on hold. I also was unable to make my after hours business voicemail greeting work the way it did on RingCentral (and the way it now works on DialPad). Their system couldn't do it. Meanwhile, I continue to get sales calls from Ooma trying to get me to switch back to their service. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Ooma Office DialPad lets you try their service for free, test it out, without any equipment rental entanglements. Once we knew that we loved it, we switched to a paid account so that we could initiate the porting process. DialPad ROCKS! Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Looking to simplify and save money Review Source KM Kyle M. Owner Information Technology and Services Used the software for: Less than 6 months ### "Great system for quick small business deployments with basic needs!" November 25, 2022 4.0 At a reasonable cost point, and little barrier to entry. Ooma Office can help your business get its feet off the ground and offers upgrade options for more features your business can get access to as you grow Pros Ooma office gives your business a tool that you can use to efficiently to manage your client calls and start point of contact with your phone system. The UI requires minimal training to navigate on PC and offers a separate admin portal to restrict access to settings that are not needed for day to day use. Cons The software in some spaces does seem to be dated. The UI layout does seem less advanced that other providers and that could be to simply use. Power and Advanced users running business in IT like to have full function and features of their software to properly deploy solutions to problems. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Ooma Office Availability of customer service to help with onboarding in a timely manner. The system could use improvement in the integrations department for automation Review Source AK Alex K. Office Manager/ Law Clerk Law Practice Used the software for: 6-12 months ### "Ooma with the Save! Critical especially during Covid 19 Pandemic" November 9, 2020 5.0 We are using this product exclusively for our firm. The Ooma support staff is always accessible even during pandemic craziness. The sales rep has always been available even after activating the product. I am so happy that I selected Ooma as our phones and fax provider. Pros I love the Voice IP system. When the Stay-In-place order was issued by the California Governor, we had little time to react beause the immediate future ws uncertain as to having our business remain open with on-site workers. I was able to make a quick decision to have essential staff literally take the phone system home and plug it into their home internet connection. The phones were amazing as they were plug and play ready. Each line has its own fax capability which was added for a small price. This allowed staff members to file documents and correspondence with digital fax capabilities. Simply Save Documents as PDF and Send. The next major feature that was amazing was the Digitial Receptionsit for call directing. Cons I believe if Ooma offered a tutorial reviewing all of the features to be provided directly after activation would have been able to get the staff up to date on the new product. Some staff members indicated that obtaining information as to the use of each feature was not simple to locate on their own. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Ooma Office Both Ring Central and 8x8 had informed me that I needed to purchase a Server and Switch. With Ooma I still had to purchase a Power Over Ethernet Switch but I did not have to purchase an expensive Server. Review Source SC Scott C. Agent Insurance Used the software for: 1-2 years ### "Love Ooma!!!" January 23, 2024 5.0 Overall, I am very satisfied with Ooma. I have been with them for three years and will never switch away from them. Their price and quality cannot be beat. Pros I love that they are always looking to upgrade the features to what their customers need. Cons I wish the desktop app, and the mobile app were a little more advanced. I would also like the virtual assistant to transfer to a different number when the option is selected. Reason for choosing Ooma Office A representative came in to a previous insurance office. I was working at and talked about Ooma with the agent I worked for. When I started my own agency, it was the first company I went to. Review Source MB Maisie B. CEO Hospital & Health Care Used the software for: 2+ years ### "Best phone system for your business" January 18, 2024 5.0 Ooma Office has been exceptional. I have had nothing but great reviews for them Pros Easy usuage and the efficency of their customer service is next to none. Customer service is very dedicated. They answer the phone on 2nd or 3rd ring, curteous and happy to talk to you, stick with you until issues are resolved and follow up to make sure you are satisfied. They are simply amazing Cons Nothing- may be make the handset a little smaller. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Ooma Office I took a chance and i have not been disappointed Review Source VR Verified Reviewer CEO Accounting Used the software for: 2+ years ### "Ooma helps keep my business running no matter where I am." January 26, 2024 5.0 Pros being able to have an office phone or use my cell phone. I don't like always being on my cell phone. I can also use the phone system when I travel since I am connected to Wi-Fi and have an adapter that I can use to connect my phone so that it works over Wi-Fi. Cons some of the features were geared to larger businesses than mine. Reason for choosing Ooma Office 8x8 grasshopper ring central google voice Review Source Edward K. VP Apparel & Fashion Used the software for: 2+ years ### "Long time user" January 26, 2024 4.0 Pros Appreciate that the platform is always adding new features and other requested functions Cons Set up is a bit tricky in the beginning to be honest Review Source JV Jesse V. Principal Advisor Financial Services Used the software for: 2+ years ### "I have loved this company since I started using it in 2016" January 26, 2024 5.0 Excellent. I recommend Ooma to everyone I meet. Pros Text messaging, desktop app, recording features are so simple to use Cons Some mobile devices have a lag for text messages Reason for choosing Ooma Office Pricing, customer support is fast and personal. I haven't had any issues that weren't resolved quickly Switched from [Business Phone System](https://www.capterra.com/p/251136/Cloud-Phone-System/) Cost and ease of using VOIP instead of phone system Review Source Similar Products Featured