# Ooma Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ooma Office the right Business Phone Systems solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174109/Ooma-Office/reviews --- Ooma Office 4.4 (248) [View alternatives](https://www.capterra.com/p/174109/Ooma-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ooma Office Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Michael W PresidentInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “The features are pretty customizeable as well.“ February 2, 2026 AG Aaron G Senior PartnerFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me.“ May 6, 2024 Sam F OwnerInsurance, Self-employedUsed the software for: More than 2 years. “They are good to work with when setting it up and asking about features. But,“ February 20, 2026 KR Kirk R OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “We were not able to access voicemails left by patients, patients with emergency troubles on top of that.“ June 3, 2025 ND Nathan D Property managerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s about half price of our prior provider. And, it is very intuitive to set up those who know how to operate technology.“ September 18, 2024 LK Lia K Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our rescue.“ February 12, 2026 Allen E PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I love how Ooma will integrate with my Google Contacts, call recording is crucial and voicemail to email transcribed has been a game changer. “ March 24, 2024 JV Jordan V AgentInsurance, 501 - 1,000 employeesUsed the software for: I used a free trial. “It says nowhere on their website that you will be charged $15 to add an extra phone line, nor does it give you a warning saying "Are you sure you want to purchase this additional line for $15".“ October 15, 2024 ## Showing most helpful reviews Showing 1-25 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sharon B. Owner | Lead Designer Graphic Design Used the software for: 2+ years ### "Best VoIP for the money" November 9, 2020 4.0 Great experience. It was so simple to set up, I only wish I didn't have to pay extra for the desktop app. Pros Ease of set up, the service is reliable, call quality is good, great price and many extras, and customer service is top notch (if you need them at all). Cons Desktop app and call recording are only available with a higher prices plan. Occasionally there is a little static on the call or echo, but it could be my internet service as I am out in the country and only get DSL. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Ooma Office Better price and either more or just as many extras. Much easier setup. Review Source SS Stephanie S. President Computer & Network Security Used the software for: 1-2 years ### "Ooma Rocks Business Telephone Service" October 11, 2024 5.0 Ooma has provided quality and reliable calling for my business. The Ooma Businesss app on my iPhone lets me call from the office from anywhere. It's awesome! Pros Ooma Office saved me a bundle compared to what Verizon was charging me and give me many more options like the app and plethora of phone features and virtual assistant. Cons Ooma depends on our internet connection which could be more reliable. This is less a concern with Ooma than our internet provider Review Source BD Brad D. President Utilities Used the software for: 2+ years ### "Beware of this service if your business depends on it" March 27, 2025 1.0 We are currently looking for another provider as the quality of service is no longer acceptable. Pros The features were exactly what we needed when we signed up. Cons The service and support have severely suffered in the last few months. Calls will stop working during business hours and you cannot reach anyone with support Review Source JE Joel E. Product Manager Information Technology and Services Used the software for: 1-2 years ### "Simple to use, simple to set up and great voice value. " January 30, 2024 5.0 Ooma is a great solution, and budget friendly. You can emulate most features that other UCaaS providers provide. If you need contact center functionality, this would be their enterprise product depending on what you need to do with it. Multi - Site set ups are also a breeze. Pros We had a property where the phone system has failed completed. Spun up OOMA office with phone numbers and set up Remote Call Forward on the lines coming. Property back in business within 45 minutes which included any tweaks. We ordered phones after we got it all set up. Cons If using the wifi on the phones, it is best to have a network jack that has access to the internet to get started with firmware downloads, etc. We have some challenges getting that part set up and had to get on the phone with support and they were helpful for us. Reason for choosing Ooma Office OOMA office is more simple to set up and use. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Ease of use, quick set up, and the system just works. Review Source DB David B. CEO Security and Investigations Used the software for: 2+ years ### "Great Choice for small Business and Reliable. " January 31, 2024 5.0 Call quality is great and the system is easy to use. Have a lot of included options in the system and you can have both an ATA and desk phone on the same ext. Pros Have had many years and have only seen one outage in 5+ Years We have been using it. The outage was fixed in less than an hour so did not impact us much. Very helpful staff and a great price for business looking for a easy to use system with all the features. Cons Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Better Price for the features. Also Easier to get in touch with support. Review Source SS Sohrab S. Dentist Medical Practice Used the software for: 1-2 years ### "On the fence" September 24, 2024 2.0 Still on the fence. Unless they can give me reliable phone service I may be looking for alternatives. Pros The price is great and you can customize the features you need. Cons The service was lacking. Our phone has been losing internet connection repeatedly and even though our internet speed/latency is beyond what Ooma requires, they still tried to blame the issues on my internet connection (and even told my staff that a jitter time of 1ms should be 5ms, even though the fact is a lower jitter number is desirable not higher). Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Comcast was expensive as hell and I thought switching to voip was the right move Review Source Robert Wallace A. Owner Legal Services Used the software for: 1-2 years ### "A Solid Option For Small Businesses" December 11, 2019 5.0 The Ooma platform has been great for our office. The apps and web portal give us everything we need to have a customized set up. The only problems we've had have been hardware related, and those were resolved by their support team. Pros The Ooma Business platform is pretty robust and easy to setup and use. We've been able to deploy phones and fax and our clients get a professional experience when they call us. Cons There are a couple of quality of life features missing, i.e. you can text from mobile, but not from desktop. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Spectrum](https://www.capterra.com/p/170585/Spectrum/) Reason for choosing Ooma Office The price, features, and reliability. Review Source Rick K. Owner Construction Used the software for: 6-12 months ### "Ooma is fine for one of our office lines" May 18, 2022 5.0 Overall we like Ooma and use it for one of our office lines. We have redundency because with VOIP service we feel it's necessary. The features are super solid and sound quality is great. Pros Easy service to set up and use. Sound quality is good and features are standard. Cons The mobile app could be a little stronger but overall no complaints. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Google Voice](https://www.capterra.com/p/210592/Voice/)[Phone.com](https://www.capterra.com/p/147610/Phone-com/) We dropped some older services that didn't always work but have multiple phone lines with multiple providers for redundancy. Review Source VR Verified Reviewer IT Admin Law Practice Used the software for: 6-12 months ### "Affordable VOIP/eFax with most features you'll ever need in the base license" April 15, 2021 4.0 Overall, they've been great to deal with. Pre-provisioned phones were plug and play. Porting numbers in was painless on Ooma's end. Pros Cost per line is very affordable at $20 per line. Android/iOS soft phone and eFax included in base rate. The only downside is softphone for PC/Mac requires upgraded license. Cons Voicemail transcription is an extra cost, as is PC/Mac softphone, which is a bummer. Otherwise, no complaints. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Ooma Office Ooma's price point was excellent, including the hardware. Review Source Rick Z. Deputy Chief Public Safety Used the software for: 1-2 years ### "If you are on a tight budget or just getting started" December 3, 2021 2.0 I have an acount but have not actually started using it a my primary business line because getting started was troublesome and I gave up. Pros Cost is low and required features are integrated. Cons feels cheap and it was not very easy to deploy. The user interface is poorly designed. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Ooma Office RC was great but too costly for my simple needs. I decided to give this a try. Review Source MC MARY C. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Amazing product!!!!" February 15, 2024 5.0 My overall experience with Ooma Office has been fantastic!!!! I don't have anything to complain about!!!! The options for the product are absolutely amazing, and the customer service is excellent!!!!! Pros I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out!!!!! Cons Honestly, there isn't anything I don't like about this product!!!! Switched from [AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/) Ooma Office was overall cheaper and it had better features!!!! Review Source DC Dior C. Principal Insurance Used the software for: 2+ years ### "It is what it is..." January 26, 2024 3.0 decent, still loyal and appreciate customer service to help out. Pros It works! Customer service is good! Can be a challenge sometimes working out voicemails, if someone doesnt pick up, adding a better quality voicemail. sometimes the customer service can mess it up even more Cons google vertification spam, random calls, and spam hits out office too many times because of ooma somehow... Alternatives considered [RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/)[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Reason for choosing Ooma Office Price was reasonable at the time. Ringcentral had NO customer service. Review Source NL Nate L. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great product for remote office" January 30, 2024 5.0 Overall my experience has been positive and effortless. Pros Ooma office is great for startups and beyond. The onboarding, call handelin, ans SMS are easy to use. Cons Ooma Office customer support could be a lot better. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) I'm friends with the on sales person in my market. Review Source AE Amber E. Recruiting Manager Staffing and Recruiting Used the software for: 2+ years ### "Easy Setup, Inexpensive" January 26, 2024 5.0 Pros The initial setup was easy. The cost for the system was inexpesive, and the monthly service fee is low. Cons Nothing. Everything went smoothly and as expected. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Reason for choosing Ooma Office Simple to choose equipment and plans, price was good for the features we wanted. Switched from [AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/) Equipment and service fees were vey high, customer service was a hassle. Review Source MT Matthew T. Pastor Religious Institutions Used the software for: 2+ years ### "Ooma Office is Excellent for Simple Office Use" January 30, 2024 5.0 From the initial set up to having used it for some time now, I have been very pleased with Ooma in many ways. The low cost and ability to handle all of the messages and calls from my cell phone has made this the perfect solution to our needs. Pros We don't use our phone often and I'm not in the office near the phone much, so the call forwarding to my cell is perfect, as is the ease and low cost for these features. The cost for the function is essential and a great balance here. Cons Limited to internet connectivity, which hasn't been a major issue but has caused minor inconveniences. There was some issues with the app and some settings that I had to figure out, too. Review Source TG Tom G. Travel consultant Retail Used the software for: 2+ years ### "Good product, handy if you are travelling" October 15, 2024 5.0 Overall a good experience. Customer service is always helpful Pros The app which allows you to make calls from your desktop anywhere in the world Cons Voicemail doesn't always record or transcribe properly Review Source AG Aaron G. Senior Partner Financial Services Used the software for: Less than 6 months ### "Stay away at all costs" May 6, 2024 1.0 There is nothing positive I can say about Ooma. They issued me a phone number that didn't work and I spent so many hours trying to correct. They wouldn't credit the bill for the time the phone line didn't work despite initially agreeing to issue the credit. It is impossible to get anything fixed or even to understand the issue. They bill more than the agreed upon costs. They mailed the phone to the wrong address and when I asked them to confirm the address they lied and said they confirmed it with UPS. They sent the wrong phone of a much lessor value and utility. Ooma makes AT&T and xfinity look like they have first rate customer service in comparison. Pros The best thing about Ooma was leaving Ooma to another phone company. Cons Too many things too list. Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me. The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result. It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number. They would not even refund the money they charged me for the phone line that did not accept calls. They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues with OOMA. Ooma puts you on hold for about an hour to transfer you to the correct person for help, subsequently, you then they put you on hold again and disconnect you so you need to start over. The representatives constantly telling lies instead of fixing issues. Blaming the issues on everything else instead of taking ownership of the issue. Reason for choosing Ooma Office The price seemed fair for their hardware and line cost by a few percent. Review Source VR Verified Reviewer CEO Accounting Used the software for: 2+ years ### "Ooma helps keep my business running no matter where I am." January 26, 2024 5.0 Pros being able to have an office phone or use my cell phone. I don't like always being on my cell phone. I can also use the phone system when I travel since I am connected to Wi-Fi and have an adapter that I can use to connect my phone so that it works over Wi-Fi. Cons some of the features were geared to larger businesses than mine. Reason for choosing Ooma Office 8x8 grasshopper ring central google voice Review Source Allen E. President Health, Wellness and Fitness Used the software for: 2+ years ### "Cost Effective Business Phone Systems with Lots of Features" March 24, 2024 5.0 Pros I love how Ooma will integrate with my Google Contacts, call recording is crucial and voicemail to email transcribed has been a game changer. Best of all is he phone app so you can make and receive calls and texts ont he go. Cons There is nothing no to like, I have been recommending Ooma to people for years and they love it too! Review Source AG Adrienne G. Principal Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Makes my small business look big" January 24, 2024 5.0 I love it and would probably have to hire another employee if I did not have Ooma. Pros I love Ooma office. My company, only me, does not do a lot of phone correspondence. And a few years ago, I was inundated with spam and junk calls. The switch to Ooma Office allowed me to set up a system where the user needs to push a few buttons to get to me. This has stopped all spam and robo calls. As a one person business, this has saved me hours of previously lost productivity. Cons If I have to give a con, then it would be their desktop app. I can't recall why I didn't like it, but I ended up removing it from my desktop. I use the web version of their app and it works just fine. Review Source MF Maria F. President t Insurance Used the software for: 2+ years ### "Easy to Use" January 18, 2024 5.0 I highly recommend Ooma there is no hassle with the system and the operation. Pros I had the same service though another company before, Ooma es much better to use and the price is lower. Cons It is easy to use. I had this smea type of serivce with another company and Ooma is much better to use and more reliable. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Not reliable and more expensive than Ooma Review Source JB Joyce B. office manager Mental Health Care Used the software for: 2+ years ### "Works great for mobile workers" January 23, 2024 5.0 Pros That I am able to work from another state and it is as if I am in the office. I can send items to the printer, get and answer phone calls and have calls transfered to me from the office. Cons We had some issues at first set up with voicemails and getting it corrected was problematic. Also in the beginning there was a problem with the call forwarding and we had to call in frequently with problems. These have been corrected. Review Source jD julie D. manager Non-Profit Organization Management Used the software for: 2+ years ### "I like Ooma Office alot But:" January 30, 2024 4.0 It is not bad. some customer service reps are not too knowledgeable, but for the most, if you get a knowledgeable one, it is an easy fix. My only issue is when I change phones it is hard to get them running from the last one. Pros The price when I was starting new was affordable Cons when the internet is down phones are down. Review Source JB Jake B. Director Computer & Network Security Used the software for: 2+ years ### "Average phone system " January 25, 2024 3.0 Pros Price was in our range. Quick transfer of numbers. 24 hours service. Cons Not referring commission. Their all lack many features. Review Source KB Kenny B. CEO Printing Used the software for: 2+ years ### "O0ma is a great business partner." January 18, 2024 4.0 Excellent company to work with and to have as part of your team. Quality products. Quality service. Pros Pricing is very competitive. Quality of product is great. Service is second to none. Cons I have not had any bad experiences with the company Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.