# Ooma Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ooma Office the right Business Phone Systems solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174109/Ooma-Office/reviews --- Ooma Office 4.4 (248) [View alternatives](https://www.capterra.com/p/174109/Ooma-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ooma Office Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Michael W PresidentInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “The features are pretty customizeable as well.“ February 2, 2026 AG Aaron G Senior PartnerFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me.“ May 6, 2024 Sam F OwnerInsurance, Self-employedUsed the software for: More than 2 years. “They are good to work with when setting it up and asking about features. But,“ February 20, 2026 KR Kirk R OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “We were not able to access voicemails left by patients, patients with emergency troubles on top of that.“ June 3, 2025 ND Nathan D Property managerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s about half price of our prior provider. And, it is very intuitive to set up those who know how to operate technology.“ September 18, 2024 LK Lia K Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our rescue.“ February 12, 2026 Allen E PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I love how Ooma will integrate with my Google Contacts, call recording is crucial and voicemail to email transcribed has been a game changer. “ March 24, 2024 JV Jordan V AgentInsurance, 501 - 1,000 employeesUsed the software for: I used a free trial. “It says nowhere on their website that you will be charged $15 to add an extra phone line, nor does it give you a warning saying "Are you sure you want to purchase this additional line for $15".“ October 15, 2024 ## Showing most helpful reviews Showing 1-25 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sharon B. Owner | Lead Designer Graphic Design Used the software for: 2+ years ### "Best VoIP for the money" November 9, 2020 4.0 Great experience. It was so simple to set up, I only wish I didn't have to pay extra for the desktop app. Pros Ease of set up, the service is reliable, call quality is good, great price and many extras, and customer service is top notch (if you need them at all). Cons Desktop app and call recording are only available with a higher prices plan. Occasionally there is a little static on the call or echo, but it could be my internet service as I am out in the country and only get DSL. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Ooma Office Better price and either more or just as many extras. Much easier setup. Review Source SS Stephanie S. President Computer & Network Security Used the software for: 1-2 years ### "Ooma Rocks Business Telephone Service" October 11, 2024 5.0 Ooma has provided quality and reliable calling for my business. The Ooma Businesss app on my iPhone lets me call from the office from anywhere. It's awesome! Pros Ooma Office saved me a bundle compared to what Verizon was charging me and give me many more options like the app and plethora of phone features and virtual assistant. Cons Ooma depends on our internet connection which could be more reliable. This is less a concern with Ooma than our internet provider Review Source BD Brad D. President Utilities Used the software for: 2+ years ### "Beware of this service if your business depends on it" March 27, 2025 1.0 We are currently looking for another provider as the quality of service is no longer acceptable. Pros The features were exactly what we needed when we signed up. Cons The service and support have severely suffered in the last few months. Calls will stop working during business hours and you cannot reach anyone with support Review Source JE Joel E. Product Manager Information Technology and Services Used the software for: 1-2 years ### "Simple to use, simple to set up and great voice value. " January 30, 2024 5.0 Ooma is a great solution, and budget friendly. You can emulate most features that other UCaaS providers provide. If you need contact center functionality, this would be their enterprise product depending on what you need to do with it. Multi - Site set ups are also a breeze. Pros We had a property where the phone system has failed completed. Spun up OOMA office with phone numbers and set up Remote Call Forward on the lines coming. Property back in business within 45 minutes which included any tweaks. We ordered phones after we got it all set up. Cons If using the wifi on the phones, it is best to have a network jack that has access to the internet to get started with firmware downloads, etc. We have some challenges getting that part set up and had to get on the phone with support and they were helpful for us. Reason for choosing Ooma Office OOMA office is more simple to set up and use. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Ease of use, quick set up, and the system just works. Review Source DB David B. CEO Security and Investigations Used the software for: 2+ years ### "Great Choice for small Business and Reliable. " January 31, 2024 5.0 Call quality is great and the system is easy to use. Have a lot of included options in the system and you can have both an ATA and desk phone on the same ext. Pros Have had many years and have only seen one outage in 5+ Years We have been using it. The outage was fixed in less than an hour so did not impact us much. Very helpful staff and a great price for business looking for a easy to use system with all the features. Cons Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Better Price for the features. Also Easier to get in touch with support. Review Source SS Sohrab S. Dentist Medical Practice Used the software for: 1-2 years ### "On the fence" September 24, 2024 2.0 Still on the fence. Unless they can give me reliable phone service I may be looking for alternatives. Pros The price is great and you can customize the features you need. Cons The service was lacking. Our phone has been losing internet connection repeatedly and even though our internet speed/latency is beyond what Ooma requires, they still tried to blame the issues on my internet connection (and even told my staff that a jitter time of 1ms should be 5ms, even though the fact is a lower jitter number is desirable not higher). Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Comcast was expensive as hell and I thought switching to voip was the right move Review Source Robert Wallace A. Owner Legal Services Used the software for: 1-2 years ### "A Solid Option For Small Businesses" December 11, 2019 5.0 The Ooma platform has been great for our office. The apps and web portal give us everything we need to have a customized set up. The only problems we've had have been hardware related, and those were resolved by their support team. Pros The Ooma Business platform is pretty robust and easy to setup and use. We've been able to deploy phones and fax and our clients get a professional experience when they call us. Cons There are a couple of quality of life features missing, i.e. you can text from mobile, but not from desktop. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Spectrum](https://www.capterra.com/p/170585/Spectrum/) Reason for choosing Ooma Office The price, features, and reliability. Review Source Rick K. Owner Construction Used the software for: 6-12 months ### "Ooma is fine for one of our office lines" May 18, 2022 5.0 Overall we like Ooma and use it for one of our office lines. We have redundency because with VOIP service we feel it's necessary. The features are super solid and sound quality is great. Pros Easy service to set up and use. Sound quality is good and features are standard. Cons The mobile app could be a little stronger but overall no complaints. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Google Voice](https://www.capterra.com/p/210592/Voice/)[Phone.com](https://www.capterra.com/p/147610/Phone-com/) We dropped some older services that didn't always work but have multiple phone lines with multiple providers for redundancy. Review Source VR Verified Reviewer IT Admin Law Practice Used the software for: 6-12 months ### "Affordable VOIP/eFax with most features you'll ever need in the base license" April 15, 2021 4.0 Overall, they've been great to deal with. Pre-provisioned phones were plug and play. Porting numbers in was painless on Ooma's end. Pros Cost per line is very affordable at $20 per line. Android/iOS soft phone and eFax included in base rate. The only downside is softphone for PC/Mac requires upgraded license. Cons Voicemail transcription is an extra cost, as is PC/Mac softphone, which is a bummer. Otherwise, no complaints. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Ooma Office Ooma's price point was excellent, including the hardware. Review Source Rick Z. Deputy Chief Public Safety Used the software for: 1-2 years ### "If you are on a tight budget or just getting started" December 3, 2021 2.0 I have an acount but have not actually started using it a my primary business line because getting started was troublesome and I gave up. Pros Cost is low and required features are integrated. Cons feels cheap and it was not very easy to deploy. The user interface is poorly designed. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Ooma Office RC was great but too costly for my simple needs. I decided to give this a try. Review Source GN Grant N. Owner Professional Training & Coaching Used the software for: 2+ years ### "Ooma is the shizz!" January 18, 2024 5.0 I am completely 100% satisfied. There's no question I made the right choice. Pros I originally sought a solution to replace AT&T. Ooma has addressed every single one of my issues - cost, reliability, and customer support are second to none. Cons I can't think a single thing. I love everything about this company. Switched from [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) AT&T customer support was the absolute worst. Reliability was also an issue. Review Source GL Glen L. President Health, Wellness and Fitness Used the software for: 2+ years ### "Good Option for Business Phones" January 18, 2024 4.0 Very Good. Like all products, customer support can make or break the product rating. Pros Quality and ease of use. Very easy to use once it is properly set-up. Cons The initial set-up was a bit cumbersome, however, once the bugs were worked out it has performed well. Reason for choosing Ooma Office phone quality, cost, features, and customer support. Switched from [Spectrum](https://www.capterra.com/p/170585/Spectrum/) phone quality, cost, features, and customer support. Review Source TG Tom G. Travel consultant Retail Used the software for: 2+ years ### "Good product, handy if you are travelling" October 15, 2024 5.0 Overall a good experience. Customer service is always helpful Pros The app which allows you to make calls from your desktop anywhere in the world Cons Voicemail doesn't always record or transcribe properly Review Source AG Aaron G. Senior Partner Financial Services Used the software for: Less than 6 months ### "Stay away at all costs" May 6, 2024 1.0 There is nothing positive I can say about Ooma. They issued me a phone number that didn't work and I spent so many hours trying to correct. They wouldn't credit the bill for the time the phone line didn't work despite initially agreeing to issue the credit. It is impossible to get anything fixed or even to understand the issue. They bill more than the agreed upon costs. They mailed the phone to the wrong address and when I asked them to confirm the address they lied and said they confirmed it with UPS. They sent the wrong phone of a much lessor value and utility. Ooma makes AT&T and xfinity look like they have first rate customer service in comparison. Pros The best thing about Ooma was leaving Ooma to another phone company. Cons Too many things too list. Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me. The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result. It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number. They would not even refund the money they charged me for the phone line that did not accept calls. They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues with OOMA. Ooma puts you on hold for about an hour to transfer you to the correct person for help, subsequently, you then they put you on hold again and disconnect you so you need to start over. The representatives constantly telling lies instead of fixing issues. Blaming the issues on everything else instead of taking ownership of the issue. Reason for choosing Ooma Office The price seemed fair for their hardware and line cost by a few percent. Review Source SS Susan S. CEO Events Services Used the software for: 2+ years ### "Ooma Office is Super" January 23, 2024 5.0 Overall it has been a good system. We have used it for over ten years! I highly recommend it. Pros We like the VOIP option for the service. The transcribed voicemails that arrive in our email boxes. The menu option and ease of changing our office availability/hours is super. With the calendar feature, we can adjust the office holiday and bad weather closures quickly. We are also excited about the mobility of the set up - we are changing our office and we just take it all with us. No number changes! We also like to call register - you can track back numbers in/out if needed. Cons Sometimes we get an electrical outage and the in-office system goes down (but it still rings to our cell phones so we are able to do business). The fax is a little awkward to learn, but after you have it set it works out good. Review Source GC George C. Agent Insurance Used the software for: 2+ years ### "Remote work with Big Office Features" January 24, 2024 5.0 Great company, with great products and services, with knowledgeable and helpful employees. I have been an Ooma customer for over 10 years and highly recommend them. Pros Abundant features at a very affordable price - high quality calls and great support in the rare case you need it. Cons It is hard to think of something I don’t like … because there isn’t anything. Review Source AD Allie D. Office Manager Construction Used the software for: 2+ years ### "Changed our experience with business phone set up!" January 30, 2024 5.0 Pros Ooma Office is so easy to set up and use - that even I, the most inexperienced phone user, was able to set up my entire office of 5 completely by myself. We have had Ooma Office for almost 4 years and have loved it since! I love that I can easily forward calls to other users, I can port my desk line to my cell phone if I need to step away, I can block calls from spam and unwanted numbers at the click of a button and it is all user friendly. Cons It took me a while to figure out how to add a new line/phone to our existing account Reason for choosing Ooma Office Seemed easiest to use, monthly costs and set up costs were better than most with the same services. Review Source VW Vincent W. Owner Computer Software Used the software for: Less than 6 months ### "Good, not great. Annoying customer service" June 29, 2023 5.0 The primary benefit of switching to Ooma is that I'll be able to take business calls as usual whether I'm in Canada during the summer or in Mexico during the winter. Of course, I would have this benefit with any of their voip competitors also, but regardless. Now that it's finally set up the way I like it, I think I'll be staying with Ooma for a long time. Pros I like that I can upload a voicemail greeting, and that I have a lot of control over how to handle incoming calls with the virtual receptionist. In my case, I want the phone to ring 4 times, and if it is not answered to not allow people to leave voicemail, but instead be presented with a greeting. Ooma allows me to do this.I also like that they have both mobile and desktop apps, as I am choosing to use only the desktop app. It starts up automatically and displays notifications when the phone rings, so this is exactly what I was looking for. Cons Two things. 1. When a call comes in, the call display only shows me the first and last name from my contact list, but it does not show me the company name of the person who's calling. I wish there was more control over what data from the contact card was shown on the call display for incoming calls.2. The customer service is annoying. The good thing about the customer service is that it's easy to get a customer service agent on the phone, and also that the customer service agents are friendly. So they're trying, but the bad thing is that all the customer service agents are incompetent. They don't seem to understand when you explain an issue, and they don't seem to ever know the answer. They always seem to have to do research with you on the spot to find the answer, and even then half the time they give you an answer to a question you didn't ask. Sigh. Review Source SF Scott F. Director of IT Computer Software Used the software for: 2+ years ### "Easy to use, but prepare for issues" August 4, 2019 3.0 I took over phone responsibilities for another small company, which had a virtual 800 # they used for everything. I started an Ooma Office account, bought all their equipment and phones, ordered their service and ported my 800 number to my Ooma Office provided number - all as they suggested. Without delay I started getting hit with SPAM calls daily, lots of them, which are coming from the local exchange number they assigned me. I asked them to change that number, but they wanted to charge me to do-so. Their call quality is hit or miss, and doesn't seem to be tied directly to MY internet quality as I've hooked the hardware straight to the modem and still had bad quality. Thier software, account dashboard and features are ALL amazing - so no complaints there. It was very easy to get running and give the appearance of a VERY large and professional setup, but that is hurt by the call quality. Pros Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing. Cons My two biggest issues have been call quality and spam calls, both of which COULD be issues from my end admittedadly, but not likely. I've got a very fast internet connection, and had no spam call issues before switching to ooma office. After the switch, I get 15 to 20 robo calls per day, and when I take calls I generally have to speak quite slowly so that words don't drop. Also, their tech support personnel leave a bit to be desired and take days to get back to you, IF at all, and only give you partial answers. Review Source BB Belinda B. Assistant Director Non-Profit Organization Management Used the software for: 2+ years ### "Good Neighbor" January 30, 2024 5.0 Great, had not needed to change phone service providers. Pros Convenient, reliable, and easy to troubleshoot and operate features. Cons The handset easily breaks and sometimes needs replacing. Review Source JM Jessica M. Manager, Sales and Operations Used the software for: 2+ years ### "Good for a small business who just needs a phone " May 21, 2018 4.0 Pros We have used Ooma for several years now and it has served its purpose as our "main" number. Since our office is fairly virtual and we typically deal with customers via email and online meetings, we just needed a phone and Ooma is a good option. Set up was super easy and has been mostly maintenance free. We have customers in both the US and Canada and this service allows calls from both and there is no additional per minute charge when calling Canada. The Virtual assistant, who answers calls when there is no one to take them, was easy to set up and seems to work most of the time. You can create your own recording to answer the calls as well as use the automated voice service. Cons While it was easy to set up, we have had a few connectivity issues. Some of it is unpreventable - with a VoIP phone service you need internet, and if that goes out there is a problem. But there have been a few times where the Ooma server was down and we weren't notified. Also there is a function that allows you to have automated withdrawals to pay for account overages. Sometimes this service would not be working and they would cancel our conference bridge subscription without notice. We have used the conference bridge service for a while now and it is mostly reliable, but is most affected by this funding/billing defect. Review Source DG David G. Partner Computer & Network Security Used the software for: 2+ years ### "We rely on Ooma Officd" January 23, 2024 5.0 Great features, great price and it works well. Pros I use Ooma Office so much over the day mostly to receive calls and redirect them to my cell or to call back from the office number using the app. Quality is great and it just works for me. Cons I don’t have any complaints at this time. Review Source VR Verified Reviewer Financial Advisor Financial Services Used the software for: 2+ years ### "Ooma Office - Best Phone System for Small Business" March 24, 2022 5.0 Worked elsewhere and every change had to be made by technical support. Love being able to alter the call flow based on changes to the business. Much quicker and cheaper to do it yourself. Pros Great low-cost business phone system. Easy to set up call flows and add new team members or groups. All call are directed to the receptionist first and then to the rest of the office. Cons Initial Ooma phone purchases are expensive but you cannot be the value for the monthly service. Review Source LN Linda N. Sales Manager Consumer Goods Used the software for: 2+ years ### "Ooma office great system" January 18, 2024 5.0 Very positive, we have not had any issues. Pros Easy to use. Allows us flexibility and immediate access to phone messages. Cons Nothing that I have experienced-all of our office experiences have been positive. Needs all met. Review Source KB Kenny B. CEO Printing Used the software for: 2+ years ### "O0ma is a great business partner." January 18, 2024 4.0 Excellent company to work with and to have as part of your team. Quality products. Quality service. Pros Pricing is very competitive. Quality of product is great. Service is second to none. Cons I have not had any bad experiences with the company Review Source Similar Products Featured