# Ooma Office Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ooma Office Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/174109/Ooma-Office --- # Ooma Office Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Ooma Office ## What is Ooma Office? Easy to use cloud business phone service that features 35+ capabilities to keep you closely connected with employees and customers. Transferring calls and mobile access is a breeze! Ooma Office is a highly flexible phone system that evolves and grows with any business. Get started today with simple setup. ## What is Ooma Office used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 248 user reviews Reviews sentiment Positive 89% Neutral 5% Negative 6% Pros & cons Affordable business phone solution Intuitive and reliable operation Inconsistent phone support experience Starting price $19.95 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ooma Office?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ooma.com&name=Ooma Office) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ooma Office 4.4 (248) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $19.95 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (248) Ease Of Use 4.8 (855) Value For Money 4.5 (223) Value For Money 4.5 (767) Customer Service 4.4 (221) Customer Service 4.6 (786) ## Ooma Office alternatives [4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/174109/Ooma-Office/alternatives/) ## Who uses Ooma Office? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Affordable business phone solution 77% positive reviews out of 65 Most reviewers report pricing is budget-friendly, offering robust features and significant cost savings over competitors. George C Agent, 1 employee. "Abundant features at a very affordable price - high quality calls and great support in the rare case you need it." Inconsistent phone support experience 47% negative reviews out of 66 Some reviewers report long wait times, unclear billing, and difficulties resolving technical or account-related issues. Aaron G Senior Partner, 2 - 10 employees. "Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me." Intuitive and reliable operation 81% positive reviews out of 47 Most reviewers indicate ease of use, noting intuitive controls, reliable performance, and minimal learning curve. Effortless installation and configuration 89% positive reviews out of 28 Most reviewers describe setup as straightforward, highlighting simple installation, quick onboarding, and minimal technical challenges. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Caller ID 4.7 (75) 56.00% of 75 reviewers that rated this feature as important or highly important With caller ID, you can identify callers, screen for spam, and greet clients by name. Reviewers appreciate its accuracy and usefulness for filtering unwanted calls, though some mention occasional difficulties identifying unknown callers. Mobile Access 4.5 (69) 75.36% of 69 reviewers that rated this feature as important or highly important Ooma Office offers mobile access so you can answer business calls on your cell phone, even when traveling or working remotely. Users think it’s valuable for staying connected, though some mention occasional reliability issues with notifications and WiFi. Call Routing 4.5 (63) 65.08% of 63 reviewers that rated this feature as important or highly important It helps you route calls to the right person, department, or location, including mobile phones and multiple offices. Reviewers indicate it’s easy to set up, saves time, and supports flexible business needs, especially for handling contingencies. Alerts/Notifications 4.4 (49) 71.43% of 49 reviewers that rated this feature as important or highly important This capability keeps you informed of missed calls, voicemails, and faxes via email or app. Reviewers appreciate timely notifications, saying it helps them respond quickly, though some report occasional delays or missed alerts in the app. Call Transfer 4.6 (46) 52.17% of 46 reviewers that rated this feature as important or highly important With call transfer, you can easily redirect calls between offices, desks, or mobile phones. Reviewers appreciate its simplicity and reliability, mentioning it helps connect clients to the right person and is straightforward for staff to use. Online Voice Transmission 4.5 (38) 63.16% of 38 reviewers that rated this feature as important or highly important Transmit voice and other information digitally Ooma Office 34 features Define levels of authorization for access to specific files or systems This capability keeps you informed of missed calls, voicemails, and faxes via email or app. Reviewers appreciate timely notifications, saying it helps them respond quickly, though some report occasional delays or missed alerts in the app. A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes It helps you route calls to the right person, department, or location, including mobile phones and multiple offices. Reviewers indicate it’s easy to set up, saves time, and supports flexible business needs, especially for handling contingencies. With call transfer, you can easily redirect calls between offices, desks, or mobile phones. Reviewers appreciate its simplicity and reliability, mentioning it helps connect clients to the right person and is straightforward for staff to use. With caller ID, you can identify callers, screen for spam, and greet clients by name. Reviewers appreciate its accuracy and usefulness for filtering unwanted calls, though some mention occasional difficulties identifying unknown callers. Communicate using direct chat or messages within the system Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access names, contact information, and roles of employees in a centralized repository Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Ooma Office offers mobile access so you can answer business calls on your cell phone, even when traveling or working remotely. Users think it’s valuable for staying connected, though some mention occasional reliability issues with notifications and WiFi. Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls Enables the connectivity to send and receive calls over the internet Send messages via SMS Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.4 (248) 4.4 Based on 248 reviews ## Pricing Value for money 4.5 (223) Free Trial [View pricing plan details](https://www.capterra.com/p/174109/Ooma-Office/pricing/) Ooma office $19.95 Per User,Per Month It includes: - 7-Digit Dialing - Call Blocking - Call Flip - Call Forwarding - Call Log - Call Park - Call Transfer - Extension Dialing - Extension-to-Extension Dialing - Forward Calls During Device Outages - Intercom - Mobile App - Multi-Device Ring - Music on Hold - One Conference Bridge Per User - One Virtual Fax Per User - Overhead Paging - Ring Groups - Smart Phone App: 2-Phones-in-1 - SMS Messaging - Transfer Music - Virtual Extensions - Virtual Receptionist - Voicemail - Voicemail Audio Email Attachments Ooma office Pro $24.95 Per User,Per Month It includes: - 7-Digit Dialing - Call Blocking - Caller Info Match - Call Flip - Call Forwarding - Call Log - Call Park - Call Recording - Call Transfer - Desktop App - Enhanced Call Blocking - Extension Dialing - Extension-to-Extension Dialing - Forward Calls During Device Outages - Intercom - Mobile App - Multi-Device Ring - Music on Hold - One Conference Bridge Per User - One Virtual Fax Per User - Overhead Paging - Ring Groups - Smart Phone App: 2-Phones-in-1 - SMS Messaging - Transfer Music - Video Conferencing - Virtual Extensions - Virtual Receptionist - Voicemail - Voicemail Audio Email Attachments - Voicemail Transcription Value for money 4.5 (223) 4.5 Based on 223 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (221) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (221) 4.4 Based on 221 reviews ## User reviews Overall rating 4.4 Based on 248 reviews Filter by rating 5(160) 4(59) 3(13) 2(5) 1(11) Mentioned topic Sorted by most recent AU Anonymous User Owner Insurance ### "Unfair business practices " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 20, 2026 Pros It worked well for functions, convenients and user friendly. They are good to work with when setting it up and asking about features. But, Cons When asking for a credit for their mistakes they will issue a credit but then charge you the same amount next day. Also, when canceling they say they will cancel but not take action and charge you for another month of service and refuse to credit the account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Lia K. Practice Manager Medical Practice ### "Well priced and reliable BASIC phone system. " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 12, 2026 Overall I am grateful to Ooma. Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our rescue. The phones were shipped overnight and we were up and running quickly. We were able to set up so quickly because these phones are VERY BASIC. If you need robust features, this is not for you. We now do about 40% of our communications with patients via text and this was not something we could do with Ooma. It's a fact that a lot of people don't want to talk on the phone anymore so for us it's important to meet people where they are. Ooma served its purpose for a while but now we have moved on into the 21st century. Pros The product is well priced, I felt like it was overall a good value. We used another internet phone provider in the past which was a disaster, constant outages cost us tens of thousands in lost opportunities, so were worried about stability after that poor experience, but Ooma phones were very reliable with very few outages during our time using the product. Support is easy to reach but sometimes you have to hang up and call back because not everyone in the support department knows what they are doing. Cons The phones are not at all sophisticated and were not really suited to our needs despite me being very specific about the features I needed. I ended up finding the "best" fit (still not great) by trial and error because there is no one there to give guidance on these things. At least they have a good exchange policy. The dashboard interface is outdated and clunky, making setting up a new phone tedious and time-consuming. There is no integrated SMS or there was not at the time. Switched from [UCx](https://www.capterra.com/p/207282/UCx/) TPX went down and seemed entirely uninterested in restoring our services. I had to forward calls to my cell phone for weeks while they tried to work it out. They were, in the end, completely useless. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User President Insurance ### "Ooma Office is good value for small business. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 2, 2026 I have used Ooma Office for several years, and it has been pretty reliable and the service works well. There was only one day in the several years using it that my phones went down, but it is because I use older Cisco phones that are no longer offered. Pros It is a better value compared to my local phone company to have multiple phone lines, and they make it easy to manage them on their portal. The features are pretty customizeable as well. It doesn't take much to figure out how to use the portal to setup your account as well. Cons They still charge a full $20 if you just need a line for a fax machine that doesn't have any other calling features needed. Switched from [Spectrum](https://www.capterra.com/p/170585/Spectrum/) The cost was more with Spectrum and there were zero features. It was just two phone lines. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Kirk R. Owner Hospital & Health Care ### "Do not fall for this scam" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 3, 2025 As a small business it was horrible. We lost business as we never had working phones. We were not able to access voicemails left by patients, patients with emergency troubles on top of that. The customer services representatives if you can even get ahold of any mostly say it is your problem not theirs. A lot of excuses more than correction. Pros The only good experience we had was with the sales representative. The idea of their services was great but that is were it ended. Cons We had their services for 2 months. Were never able to use the devices sent out by them. Were told at one point that an engineer "washed his hands of our troubles." Got charged a substantial amount for cancelling services, services that never worked! Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Promised better integration with our other communication platform Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Brad D. President Utilities ### "Beware of this service if your business depends on it" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 27, 2025 We are currently looking for another provider as the quality of service is no longer acceptable. Pros The features were exactly what we needed when we signed up. Cons The service and support have severely suffered in the last few months. Calls will stop working during business hours and you cannot reach anyone with support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Chris D. Owner Alternative Medicine ### "A great small business phone service" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 23, 2025 Ooma Office is good, I continue to use it for ease of use, but if they raise my prices, I will be shopping around. Pros Ooma office was very easy to implement, with a simple online interface to control everything from. Cons The quality of the calls was not always very consistent. Some calls I was unable to hear the other person on the line when they were local and on a hardline. Further, the lack of usable internet on their platform was a short term challenge. For the price, I would expect more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Thomas B. Agency Producer Insurance ### "Try it out!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 3, 2024 I have a very satisfactory experience using Ooma Office. Pros It makes it very easy to keep a record of calls made/recieved. Cons There is nothing in particular that I dislike, however sometimes it can be easy to miss a notification. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Rachel P. Physical Therapist operations manager Hospital & Health Care ### "An underwhelming VOIP service that started off very promising. " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 15, 2024 Paying bills, adding lines were easy but the product overpromised and underdelivered. Pros Ooma did let us consolidate phone service among different sites in one easy to manage dashboard. Cons The VOIP phone service was extremely glitchy, leaving clients unable to reach our team to manage their schedules on more than several occasions over the time period in which we used the product. Very frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Joseph B. President Marketing and Advertising ### "Get Ooma for Phones and Communications" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 17, 2024 very good - easy administration - responsive customer service Pros full communications stack with fair pricing Cons can sometimes be a little glitchy - what comms platform isn't though Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) better stack and pricing - easier to use with multiple phone numbers/people Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Ooma Office better stack and pricing - easier to use with multiple phone numbers/people Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Jordan V. Agent Insurance ### "The free trial is a scam" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 15, 2024 With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable) and then your 14 day free-trial starts. There is no such thing as a free-trial they are offering unless you are okay with paying for the $55 to test out the product. I only went ahead with paying the activation fee anyways because I thought everything I was being told by the Ooma representative was true. But turns out everything I was told was not true at all. I told him I needed the application to be able to have different area codes when I call because I do business in different Provinces and States in Canada and USA. I told him how I was switching from using five9 and Kixie and he was very adamant that Ooma does the same exact thing but a lot cheaper. Once I activated the account and started testing it out I called their 24/7 customer service line to ask about how to change the number to match the area code to the Province or State I am calling to. She told that Ooma does not work that way so she had informed me where on the website I would be able to add additional phone lines to change the area code. She had specified to me that it would not charge me anything and that I could add as many additional phone numbers with different area codes as I wanted to. I added 15 different additional phone lines and I was charged $15 per each line even though I was told very clearly by the customer service representative I was not going to be charged anything. After multiple calls and multiple hours of waiting and arguing with them about wanting my money back. I did eventually speak to someone that did say they were able to process my refund and to cancel my service. If your line of work is okay with just having one number for business and then one for an office line. Then Ooma would be a good choice for you just based off the price point. Pros The only thing that I think Ooma office was fair in was the price they charged monthly compared to their competitors. Cons The free trial is a complete scam I have used different business calling solutions applications and they would give a 7 day or a 14 day free trial and they do not charge you unless you are fully satisfied with the trial and ready to give payment. With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable). How can you claim your company is offering a free trial if you have to pay $55 to use their product. You only get 2 phone lines to call from and each additional line you want to add is an extra $15 charge. It says nowhere on their website that you will be charged $15 to add an extra phone line, nor does it give you a warning saying "Are you sure you want to purchase this additional line for $15". I only found out they charged me because I got an email receipt for the 15 different phone lines I added that I wouldn't have ever known I was being charged for if I never was sent an email receipt.v They claim to have 24/7 customer service line dedicated to be able to assist users at anytime. In my experience I dealt with long wait times to get a hold of anybody and when I did speak to someone about my frustration about the additional phone lines being charged. I would be told that they couldn't do anything as I am calling non-office hours they are only open from 9am-7pm EST anytime after that you will reach someone that is located in The Philippines and they can't deal with cancellations or refunds. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) five9 is too expensive. Kixie is still pretty expensive but a little cheaper then five9 I was happy with the free trial but Kixie wanted me to pay 12 months of payment upfront. So it was not really worth it for me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/174109/Ooma-Office/reviews/) Popular comparisons [Ringover vs Ooma Office](https://www.capterra.com/compare/169627-174109/RingOver-vs-Ooma-Office)[800.com vs Ooma Office](https://www.capterra.com/compare/174109-208208/Ooma-Office-vs-800-com)[Nextiva vs Ooma Office](https://www.capterra.com/compare/174109-175788/Ooma-Office-vs-Nextiva)[3CX vs Ooma Office](https://www.capterra.com/compare/158704-174109/3CX-vs-Ooma-Office)[RingEX vs Ooma Office](https://www.capterra.com/compare/174109-242188/Ooma-Office-vs-RingCentral-MVP)[8x8 Work vs Ooma Office](https://www.capterra.com/compare/174109-187525/Ooma-Office-vs-Virtual-Office)[Zoom Phone vs Ooma Office](https://www.capterra.com/compare/174109-208535/Ooma-Office-vs-Zoom-Phone)[Dialpad vs Ooma Office](https://www.capterra.com/compare/174109-190976/Ooma-Office-vs-Dialpad-Sell) [JustCall vs Ooma Office](https://www.capterra.com/compare/157853-174109/JustCall-vs-Ooma-Office)[Telnyx Suite vs Ooma Office](https://www.capterra.com/compare/173804-174109/Telnyx-vs-Ooma-Office)[Weave vs Ooma Office](https://www.capterra.com/compare/141842-174109/Weave-vs-Ooma-Office)[GoTo Connect vs Ooma Office](https://www.capterra.com/compare/163604-174109/GoTo-Connect-vs-Ooma-Office)[Kixie PowerCall vs Ooma Office](https://www.capterra.com/compare/135636-174109/Kixie-PowerCall-vs-Ooma-Office)[Grasshopper vs Ooma Office](https://www.capterra.com/compare/174109-175002/Ooma-Office-vs-Grasshopper)[Aircall vs Ooma Office](https://www.capterra.com/compare/174109-184709/Ooma-Office-vs-Aircall)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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