# Pinpoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pinpoint the right Applicant Tracking solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174069/Pinpoint/reviews --- Pinpoint 4.7 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Pinpoint Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews JS Jed S Talent Acquisition ManagerComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “Being able to track progress, identify bottlenecks, and make data-driven decisions has elevated recruitment from an admin function to something much more strategic.“ May 15, 2026 CT Charlotte T Senior Enterpsie Systems AnalystInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “A limitation is that full DocuSign integration requires the onboarding module, which can add complexity and dependency on additional setup and cost.“ May 18, 2026 JS Jed S Talent Acquisition ManagerComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “It's enabled us to scale our hiring in a much more controlled, data-backed and efficient way.“ May 15, 2026 JO Justin O Head of Enterprise SystemsHigher Education, 10,001+ employeesUsed the software for: 1-2 years. “The link to docusign can be over complicated to complete, multi tenant platforms can be difficult to sort out.“ May 13, 2026 CH Crystal H Talent PartnerMedia Production, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Pinpoint feels purpose-built for in-house recruitment, helping teams manage workloads efficiently.“ May 18, 2026 GD George D Global HR Reporting SpecialistInsurance, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “From time to time reporting hasn't worked but that's due to the increase of candidates we have and file sizes.“ May 27, 2026 JS Jed S Talent Acquisition ManagerComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “Hiring managers LOVE how easy it is to use, it literally takes 5 minutes to show new hiring managers the strongest way to use it and the available queuing CV's and using AI fields.“ May 15, 2026 EC Emily C Head of HRHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years. “It changed quite a lot making it difficult to keep a consistent process.“ July 23, 2025 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt C. Owner / Director Computer Software Used the software for: 2+ years ### "Modern Recruitment" August 17, 2018 5.0 As a small business, using solved a number of problems for us - allowing us to easily manage, rank and filter a large number of applications for a single position. In addition to helping us to filter employees through to interview, the interview management functionality saved us a lot of time. Some of the new features coming online and planned will also offer great time savings as well as potentially helping to improve the quality of candidates recruited - we are keeping an eye on this carefully and will definitely use Pinpoint for our next vacancy. Pros For us the biggest pros were the ability to ask applicants to complete screener questions, then to rank and filter them based on the information which they provided - it helped us to whittle them down to a shortlist and save a lot of time. Cons We didn't encounter any problems in it's use - and a couple of concerns which we did raise were quickly addressed by the support and development team. Review Source Response from Pinpoint September 1, 2018 Hey Matt, thanks for taking the time to leave a review - we really appreciate the feedback. Glad the pre-screening questions are making a big difference to your hiring process and hope that a number of features we've got in the pipeline will make your hiring process even better in the not too distant future! GM Georgina M. Head of Resourcing, Reward and Policy Hospitality Used the software for: 1-2 years ### "Removing admin and gaining more data driven insights has given our team real power to make a difference!" November 19, 2025 5.0 We love it - it's really given us a new way of working and has allowed us to spend greater time in interacting with candidates. Pros We love ! The system has provided us with such a great platform for team, leaders and our future candidates. The system is so amazingly configurable for our needs and means we can adapt to changes as they come. It also gives us data that we have never had before, giving us scope to act more strategically in the recruitment space. We also love the automatic features which help remove administration and allow our team to spend time with candidates. The team at Pinpoint are also really responsive and helpful when we have feedback or require changes. It has really added so much value to our business. Cons There really isn't anything that springs to mind. There are a few features we would like to see some improvements in, but we're confident these will come based on our feedback and work with the team. Alternatives considered [Harri](https://www.capterra.com/p/154168/TeamLive/) Reason for choosing Pinpoint The team and the confidence in being able to implement the technology without in house IT requirement Switched from [Cornerstone Recruiting](https://www.capterra.com/p/151680/Cornerstone-Recruiting/) Company separation and the need to find a stand alone supplier Review Source JN Joe N. HR Operations Team Leader Non-Profit Organization Management Used the software for: 6-12 months ### "Intuitive, Progressive, Satisfying" May 13, 2026 5.0 It's been a satisfying and progressive experience thus far, and we have much more functionality to unlock, which is exciting for the future. Pros It's got an easy to use interface that is very intuitive and visual; for example, my team use it to track new starters' paperwork progress and right to work checks pre-employment, and this allows us to get a clear visual summary before we even need to drill down into any detail. Cons I would have liked more customisation/freedom around how contracts of employment are utilised in the system. We have very organic templates with a number of varying fields/paragraphs depending on the details of the starters' new job. however requires lots of variations of templates to be uploaded, rather than vastly customisable ones. Review Source Response from Pinpoint May 14, 2026 Thanks so much for your review Joe! We’re really glad to hear the visual and intuitive interface has been helping your team manage tasks and track progress clearly. Great to hear the experience has felt progressive so far as well, and exciting that there’s still more functionality for your team to unlock. We really appreciate the feedback. Insights like this are really valuable as we continue to improve the platform. Thanks again for taking the time to share your experience! SN Susan N. Sr. HR Specialist Automotive Used the software for: 1-2 years ### "Basic ATS system" April 28, 2025 3.0 Pros I liked that the platform was user friendly. Everyone within our organization was able to figure it out fairly quickly. Cons lacked the ability to easily customize features. Everything worked from a template that would have to be changed in order to customize. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Pinpoint Both seemed comparable but was half the cost. Switched from [Ashby](https://www.capterra.com/p/10004338/Ashby/) Ashby was not able to make calendars show as busy blocks. Review Source AB Andy B. TA Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "PinPoint - my views" December 9, 2025 5.0 Very positive Have used other platforms and would rate as the very best I have used Would highly recommend Pros The platform offers exceptional ease of use, with intuitive navigation and efficient access to key functions. Online support is immediate, relevant, and highly knowledgeable. The Account Manager demonstrates consistent professionalism, providing timely and helpful guidance at every stage. Cons There is very little to dislike about . The platform performs consistently well, and any minor issues are resolved quickly through excellent support. Switched from [IRIS Cascade](https://www.capterra.com/p/128430/Core-HR/) Ease of use, not just for the TA team but the Hiring Managers Review Source ST Sophie T. HR Director Architecture & Planning Used the software for: 1-2 years ### "Pinpoint is an essential tool in our hiring process" March 18, 2025 5.0 Not only has made our recruitment process more efficient, saving us valuable time and money, but it's enhanced the candidate experience meaning we can build a talent pipeline for the future. Pros is incredibly user-friendly. The user interface is intuitive, and both hiring managers and candidates find it easy to navigate. Communicating well with our candidates through the ATS has enabled us to get ahead and snap up key talent. Cons I'd like to be able to move from one candidate to another more quickly, perhaps a forward arrow to jump to the next candidate in the pile? Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) We rarely used PeopleHR as an ATS as it wasn't easy to use. We resorted to tracking using a simple excel spreadsheet. is miles ahead of anything else on the market. Review Source Response from Pinpoint March 27, 2025 Thank you so much for your kind review Sophie! We're so happy you're enjoying Pinpoint. Quick tip on moving through candidates—you can use candidate queues to flip through candidates with the "next" command. There's more on this feature in our help article here: https://help.pinpoint.support/en/articles/5537528-how-do-i-review-candidates-in-pinpoint#h\_a3ae0acb5a The Pinpoint Team MBP Mary Beth P. Recruiter Telecommunications Used the software for: 1-2 years ### "Feedback for Pinpoint" March 26, 2025 4.0 It has been a positive experience overall. Pros Very easy to use, customer service is great. Online support is very helpful. Cons Sometimes had to add or take away items from prepopulated questions. Had a problem with interviewer seeing emails between recruiter and applicant and could not figure out how to fix. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP did not give us what we needed. Was not very user friendly. Review Source CM Casey M. Recruiting Manager Venture Capital & Private Equity Used the software for: 1-2 years ### "It works for us!" December 6, 2024 4.0 Pros It suits our unique needs! We're able to keep track of all of our portfolio company hiring in one place. Cons There are still a lot of manual aspects to , particularly in the sourcing and scheduling functions. There have also been some issues integrating with LinkedIn properly. Alternatives considered [Ashby](https://www.capterra.com/p/10004338/Ashby/) Reason for choosing Pinpoint It is one of the few ATS that allow for multiple domain access Switched from [Lever](https://www.capterra.com/p/142452/Lever/) It was expensive and no longer fit our needs. Review Source Response from Pinpoint May 7, 2025 Thanks, Casey! We're really glad Pinpoint is helping you manage hiring across your portfolio companies. Appreciate the honest feedback on sourcing, scheduling, and integrations - it's noted and helpful as we keep improving. Best, The Pinpoint Team SP Shaz P. Recruitment Manager Telecommunications Used the software for: 6-12 months ### "Oversold, underdelivered." September 11, 2024 2.0 Not very good but i'm willing to give it one more year. I would like to see succeed but they have to make improvements a lot quicker than they are. Pros Aesthetically pleasing look. That's all for now. Cons Missing A LOT of basic functions. Improvements take a very long time to be made. Poor customer service chat with Emilia. (Doesn't respond) Nearly been with for 1 year, didn't even know we had an account manager, didn't bother to introduce himself until recently. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Pinpoint looked nicer, we were oversold, seemed like it had what we were looking for. Little did we know.. Switched from [Freshteam](https://www.capterra.com/p/166825/Freshteam/) Business has grown, we've outgrown our previous ATS. Review Source Response from Pinpoint September 17, 2024 Thank you so much for sharing your feedback with us. We're really sorry to hear that your experience hasn’t met your expectations. We appreciate the chance to continue to work with you and help you get the most out of Pinpoint. Our customer success team will continue to work closely with you to resolve the concerns you’ve raised. The Pinpoint Team TW Tim W. Head of TA Biotechnology Used the software for: 6-12 months ### "Does everything we need" September 23, 2024 5.0 Excellent, bit the tool and the customer service have been a delight Pros Intuitive and very easy to use, even for reluctant hiring managers Cons All candidate search feature needs some work, and the screen doesn't scale well on a laptop Alternatives considered [Teamtailor](https://www.capterra.com/p/144801/Teamtailor/)[Workable](https://www.capterra.com/p/130175/Workable/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Pinpoint was the best tool and we felt that PinPoint wanted our business. Review Source Response from Pinpoint May 7, 2025 Thanks, Tim! Great to hear Pinpoint’s working well for your team and even winning over reluctant hiring managers! Appreciate the notes on search and screen scaling - we’re on it. Best, The Pinpoint Team MM Marjo M. IT Manager Media Production Used the software for: 1-2 years ### "A Great Hiring Solution For Business " December 17, 2024 5.0 Pros With , hiring new talent is easy and the software is awesomely reliable. I like that it makes hiring process easy and this ensures we get to onboard the best team. Cons No second thoughts about . It always delivers. Review Source Response from Pinpoint May 7, 2025 Thanks, Marjo! We’re thrilled to hear Pinpoint’s making your hiring process smooth and reliable — that’s exactly what we’re here for. Best, The Pinpoint Team EY Eric Y. Project Talent Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Awesome software! Definitely recommend!" January 19, 2025 5.0 Overall I had a great experience using . So efficient! Pros makes the hiring process a lot smoother Cons Sometimes the buttons dont work. But it did after a while Review Source Response from Pinpoint May 7, 2025 Thanks, Eric! We're so glad Pinpoint is helping make your hiring smoother and more efficient. Best, The Pinpoint Team VS Vaska S. Senior Tech Talent Expert Information Technology and Services Used the software for: 2+ years ### "Efficient ATS with User-Friendly Interface" September 20, 2024 5.0 Our experience with has been positive overall. It's a reliable ATS that streamlines recruitment processes, and it has added great value to our hiring operations. Pros offers a very intuitive and easy-to-navigate interface, making it simple to manage candidates and job postings. Cons The mobile interface could be more polished for better usability on the go. Review Source Response from Pinpoint May 7, 2025 Thanks, Vaska! We're so glad Pinpoint’s helping streamline your hiring and that the interface makes things easy. Appreciate the feedback on mobile — it's on our radar. Best, The Pinpoint Team TP Tory P. People Operations Financial Services Used the software for: 1-2 years ### "The best ATS out there!" August 31, 2021 5.0 Pros Where do I start? Ease of use? Affordability? Wonderful customer service? Beautiful UX? When I was searching for an ATS for our company, I was almost certainly going to go with an ATS I had already used in the past but saw an ad for and thought: why not? Wow, am I glad I did. Not only did they have everything the other ATS had - their features were better and there were more of them. I am so happy I made the decision to take a chance. I've worked within a few other ATS's in my career and this solution by far blows the competition out of the water. Cons There's really nothing to dislike here. Everything I've had a question about/issue with/suggestion for has either been addressed, implemented or changed. The customer support is top notch and you can tell that values their customers feedback. The only thing I think still needs a bit of work is the interview scheduling functionality. More specifically, I would love to be able to see more information about an upcoming interview directly in my calendar vs. just "Interview for X Job Scheduled" with a link. However, this is something I've already suggested to the team. Review Source Response from Pinpoint May 7, 2025 Thanks so much, Tory! We're thrilled you took a chance on Pinpoint and that it’s exceeded your expectations. Your feedback on interview scheduling is super helpful – and we're on it. Best, The Pinpoint Team SJ Steve J. Head of Analytics Investment Management Used the software for: 1-2 years ### "Top class account management" October 19, 2022 5.0 A high-class team that know how to implement technology at pace and provide the right amount of customer support to stop me thinking about their competitors Pros An intuitive system that was so simple to setup and start using straight out of the box. is setup to automate all of the tedious or just repeatable tasks related to applicant management. The account management is stop class and genuinely always on hand to support, even with the questions they've been asked 100x before. Cons It's a system with depth. It does a lot of things which, if you spend enough time, you can take real advantage off. Alternatives considered [Breezy](https://www.capterra.com/p/141702/Breezy-HR/) Reason for choosing Pinpoint Customer service/Sales process Review Source Response from Pinpoint May 7, 2025 Thanks, Steve! We're glad setup was smooth and that automations are making a real difference. And a huge thanks for the kind words about our account management team! They're one of the main reasons which makes Pinpoint great. Best, The Pinpoint Team JH Jessica H. Internal Recruitment Manager Information Technology and Services Used the software for: Less than 6 months ### "Great product! " November 23, 2020 5.0 Very happy! Makes our process so much ore efficient and we are all very happy! Makes my day to day recruitment life so much more enjoyable! Pros It has been very easy to set up, very easy to demo across the business and everyone has commented on how much it has improved our processes so far. Great user experience, we opted for this for the anonymised hiring function which is working great for us so far and we are now able to properly report on diversity and inclusion Cons Would like to be able to customise the dashboard but this isn't a huge problem Alternatives considered [Workable](https://www.capterra.com/p/130175/Workable/)[Eploy](https://www.capterra.com/p/57830/Eploy/) Reason for choosing Pinpoint Reasons above Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) To improve our processes Review Source Response from Pinpoint May 7, 2025 Thanks, Jessica! We're so glad Pinpoint has improved your processes and made day-to-day recruitment more enjoyable. Great to hear anonymised hiring and reporting are working well. Here's a resource to help you customise your dashboard: https://help.pinpoint.support/en/articles/5311209-how-can-i-customize-my-pinpoint-dashboard Best, The Pinpoint Team VR Verified Reviewer Digital Hub Assistant Information Services Used the software for: Less than 6 months ### "Intuitive Software" October 30, 2018 5.0 Pros The dashboard is great! It makes everything nice and organised and so much easier to manage jobs. I also like that it shows you your active jobs straight away so you don't have to remind yourself which are up and running and which aren't. Overall very user-friendly and easy to use. Cons I think the reports could be made a bit clearer, sometimes the figures don't match up and there's no year with the dates so hard to know which month is in which year. Review Source Response from Pinpoint November 8, 2018 Thanks a lot for leaving such a positive review. Really glad to hear that Pinpoint has had such a positive impact on your business. Totally understand your view on reporting - we're currently working on a number of additional reports (and improvements to our existing reports) - you'll see these go live in December. If you have specific ideas / thoughts / requirements from a reporting perspective, please feel free to reach out to the team direct with that feedback - we'd love to hear from you. All the best, The Pinpoint Team. JS Justin S. Chief Operating Officer Financial Services Used the software for: 6-12 months ### "Great product, outstanding service, thought leaders" June 26, 2019 5.0 Improvement in Pros I was (and remain) impressed with the ease of use coupled with robust delivery of the platform. Their service delivery and support remains outstanding, a key feature to our business. Their fresh + intellectual approach to recruitment, and building great teams, really aligns with how we are positively driving our business forward - which is especially important given the local talent pool is actually quite small in the location our head office is based. Cons I don't have any comments in this section at this time. Reason for choosing Pinpoint Cost reduction (relative to the traditional recruitment model) was certainly a factor. Additionally we are a "tech aware" business that quite like to use powerful tools in driving our business forward i.e. self-service where possible, rather than have an over-reliance on a "passive" model or process. Importantly we like to use tools that are easy to use; our focus should be on delivering services to our end clients, so operationally we need to be really efficient and effective in order to support client servicing. Review Source Response from Pinpoint July 18, 2019 Thank you Justin! Anne M. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Pinpoint" January 25, 2019 5.0 We are hiring more staff than anticipated, when numbers where initially low, customer support provided advice, face to face support, guidance and tips to improve our applications - it worked Pros Easy to navigate, intuitive, has a very professional high end look. Excellent customer support and advice. The software has been instrumental in setting up our new business - using advertising on social media, the easy to use links and a streamlined application procedure. Cons I cannot find fault with this software, it takes little time to learn to navigate for those with little experience around software and IT, but once you are familiar with it, it becomes invaluable for recruitment. Review Source Response from Pinpoint May 7, 2025 Thanks, Anne! We're thrilled Pinpoint has helped get your new business off the ground and made hiring easier than expected. So glad our team could support you along the way. Best, The Pinpoint Team Andy J. Head of IT Operations Telecommunications Used the software for: Less than 6 months ### "The future of everyday recruitment" October 23, 2019 5.0 Very good, this has really saved me time and increased the quality of applications, tracking applicants through to hiring is now very visible and I am able to message candidates and see a history all in one place. Very much recommended Pros The software translates any applications and text from the CV into a simple candidate summary which saves me a lot of time matching key skills and experience. Cons Currently we still do not have single sign on working but this is in the pipeline. Review Source Response from Pinpoint May 7, 2025 Thanks, Andy! We're glad Pinpoint is saving you time and making it easier to find and manage the right candidates. Best, The Pinpoint Team CD Calli D. Director of People Strategy Financial Services Used the software for: Less than 6 months ### "A huge time and money saver" June 21, 2019 5.0 Fantastic support and implementation process. CSR has supported the team massively and continues to do so and the email tips on our ads are very useful to keep us on track. Photo shoot was an excellent add on. Pros One place to manage our recruitment We have saved a huge amount of email admin Cons I’d like to be able to report on the ratio of agency vs direct easily - we are still using agencies and hope to move away from them but in the interim this would aid our reporting so show the comparison Reason for choosing Pinpoint Social media advertising Review Source Response from Pinpoint May 7, 2025 Thanks, Calli! We're so glad Pinpoint is saving you time and cutting down on admin. Great shout on agency vs direct reporting – you can now access insights like this in the Reporting Tab, and by building custom reports. Here's a link with more information: https://help.pinpoint.support/en/articles/4817038-how-do-i-use-the-report-builder-in-pinpoint Best, The Pinpoint Team KP Katie P. Service Desk Supervisor Information Technology and Services Used the software for: Less than 6 months ### "Making recruitment easy!" June 21, 2019 5.0 The reps were a pleasure to work with. One of them, didn't come across sales, which is a massive selling point in itself. The fact that this product will help our business with it recruitment needs is fantastic. I really can't bare dealing with recruitment agencies. Pros It's easy to use, shows the information about the ads we are put out there. It is very intuitive. Cons The only downside was the setting up of Facebook AD Manager was quite long winded. However that is a floor with Facebook rather than the software. Review Source Response from Pinpoint July 18, 2019 Thank you for your review Katie! JA Jean A. HR Advisor Information Technology and Services Used the software for: Less than 6 months ### "Such a great tool!" June 20, 2019 5.0 Pros I'm very new to using but I can honestly say it's so user friendly and cuts out such alot of time producing letters etc. Cons I don't really have any cons at the moment. Review Source Response from Pinpoint June 21, 2019 Thank you so much for your review Jean! We're pleased to see we're hitting the mark from a user experience perspective and that you're saving time through the email template functionality. If you do come up with any cons in the future, we'd love to hear about them. TG Tracey G. Registered Home Manager Hospital & Health Care Used the software for: Less than 6 months ### "Recruitment made easy" October 1, 2019 4.0 Excellent product and service Pros Ease of viewing applications and communication with potential staff. Email sent to alert me when new applicants apply. Cons Nothing to do with , it is annoying when people have applied and we attempt to communicate with them ignore it Review Source Response from Pinpoint May 7, 2025 Thanks, Tracey! We're so glad Pinpoint is making it easier to manage applications and stay on top of new candidates. Appreciate the kind words! Best, The Pinpoint Team SD Simon D. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent!" August 12, 2018 5.0 This is more than just software, the team provided recruitment advice at no extra cost and helped set everything up for us. Really impressed overall. Pros Saved us a fortune on recruitment agency fees! Superb customer service. Very impressed with the automatic summary of the applicant, which saves time reading through their cv. The custom branded jobs portal is also fab. The vetting questions are very useful as they filter out applicants that are unsuitable, saving us time Cons Would be great if it could do the full vetting process where it reaches out for references etc Review Source Response from Pinpoint November 8, 2018 Hey Simon, Thanks so much for leaving a review, really appreciate the feedback and have definitely got background checks and a number of other pre/onboarding features in the roadmap. All the best, The Pinpoint Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.