# IDMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IDMS Software - reviews, pricing plans, popular comparisons to other Auto Dealer Accounting products and more. Source: https://www.capterra.com/p/173877/iDMS --- # IDMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) IDMS ## What is IDMS? Auto Dealer accounting solution for private and buy-here-pay-here dealerships with different accounting integrations such as QuickBook, Lender Portal, EPS, GPS, and more. ## What is IDMS used for? [Auto Dealer Accounting](https://www.capterra.com/auto-dealer-accounting-software/)[Auto Dealer](https://www.capterra.com/auto-dealer-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $750 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IDMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://dealersocket.com&name=IDMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IDMS 3.4 (13) VS. [4.9 (1,479)](https://www.capterra.com/p/71935/DealerCenter/reviews/) Starting Price $750 per user, per month Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (13) Ease Of Use 4.8 (2,363) Value For Money 2.5 (11) Value For Money 4.8 (2,206) Customer Service 2.8 (13) Customer Service 4.9 (2,185) ## IDMS alternatives [4.4 (3,269)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month [4.3 (606)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing [Carsforsale.com](https://www.capterra.com/p/178449/CarsForSale/) [4.6 (2,363)](https://www.capterra.com/p/178449/CarsForSale/reviews/) Starting price $99.00 Per User, Per Month [Learn More](https://www.capterra.com/p/178449/CarsForSale/) [AutoManager](https://www.capterra.com/p/10010509/DeskManager/) [4.9 (238)](https://www.capterra.com/p/10010509/DeskManager/reviews/) Starting price $50.00 Per User, Per Month [Learn More](https://www.capterra.com/p/10010509/DeskManager/) [View all alternatives](https://www.capterra.com/p/173877/iDMS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Payment Collection 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Tracking, managing, and initiating the transfer of funds for overdue customer payments Third-Party Integrations 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Reporting/Analytics 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Buy Here, Pay Here 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important For auto dealerships that operate using the "Buy Here, Pay Here" method Financing Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Financing arranged by the dealership IDMS 19 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system For auto dealerships that operate using the "Buy Here, Pay Here" method Import and export data to and from software applications Plan, pay and track business related expenses. Financing arranged by the dealership System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Track and manage inventory levels to maintain proper supply Access software remotely via mobile devices Track parts inventory levels and manage re-stocking Tracking, managing, and initiating the transfer of funds for overdue customer payments Manage employee salary processes, data, taxes, and records administration efficiently Automated process of charging customers at regular intervals for repeated access or use of a product or service Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Calculation of consumption tax imposed on the sale of goods/services Manage in-house automobile service department Set up connections to third-party platforms to improve business processes For used/pre-owned car dealerships Get Advice We can help you find the software with the features you need. Features 3.6 (13) 3.6 Based on 13 reviews ## Pricing Value for money 2.5 (11) Basic $750.00 Value for money 2.5 (11) 2.5 Based on 11 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.8 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.8 (13) 2.8 Based on 13 reviews ## User reviews Overall rating 3.4 Based on 13 reviews Filter by rating 5(2) 4(3) 3(6) 2(2) 1(0) Mentioned topic Sorted by most recent SF Sarah F. Car Salesperson Automotive ### "Necessary and useful but could crash less" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 April 1, 2025 I have been working with this software for about a year now and although it has tons of issues and crashes often, when it IS working, I find it almost fun and very useful. Pros I do like how organized it keeps our inventory/accounts Cons I DISLIKE how often the software has issues. it makes it very difficult to do almost anything that has to do with our business. Customer service could also be better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jay A. Sales Manager Automotive ### "Outdated and horrible service" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 13, 2025 My experience was good at first. But then people started quitting once Solera took over and now I understand why. Once the customer support was outsourced the software lost it's edge. Now nothing ever gets fixed and nothing is ever updated and there's not even any plans on updating anything! Pros It's comfortable to use once you get past the vastness of the program. Cons Everything in the program has become archaic. It was very modern in 2015 but there has been NO change to the program since. If you want to run a report and need something specific on it then you have to create the report and to do that you BETTER understand their system and it's not easy. Their support has become unbearable to deal with. Since Solera took over and outsourced the support you can't get anything answered or fixed. Every problem you call about has to be "escalated" which just means it's not getting fixed. There's so many simple things that other DMS' do that iDMS just will not fix. I can't even print out a deal structure for a customer if I'm figuring a deal. I can't print out a washout on a deal so that I can figure front and backend profit. This system has just become outdated and don't work for the modern car dealership. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW lisa w. Office Mngr Automotive ### "Very disappointed" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 22, 2023 Went from great service to Solera buying them out and can't get anyone to help. Pros I liked in the beginning before Solera took over that the customer support was on point. Now, no one answers the phone but yet a message says someone will us back but no one ever does and when you do speak to someone they do not understands my dialect. Very frustrating especially considering how much it costs. Its ridiculous! Finding another software company as we speak! Cons The customer support is not even close to what it was in the beginning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Eddie D. Sales Manager Automotive ### "Terrible for buy here/pay here" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 June 29, 2022 We use it because there is not many other choices, but it's not good. Pros At least once a week the system will be down for a few hours. The search function when looking for customers is not good at all. IDMS is good for accounting, but not good for anything else. Unfortunately there is not many systems out there. I would not recommend this system. Cons It's not any better than systems that were older. Search function is not good and the system is always down/having issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Samantha C. sales manager Retail ### "Decent program if customer service was better." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 December 10, 2021 We really appreciate all the things the program offers. It does a lot of things, including reports that help the business. Pros The software is easy to use when it functions properly. It automates a lot for us and saves time when working through accounts. Cons There are a lot of glitches when they are updating the software and a lot of times the system lags behind. Switched from [FEX DMS](https://www.capterra.com/p/118710/FEX-DMS/) IDMS offered more automated things that gave us more time to do things that added value to the business. Reasons for choosing IDMS The price and the relationship we had built with them previously through the CRM system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Ria B. Sales Rep Automotive ### "My company stopped using IDMS but i liked it" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 10, 2021 Pros I liked IDMS it was very easy to use and all sales reps have access to every upsheet so customer are getting worked constantly. I had no issues Cons Im pretty sure my management made the swap because of the cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Samantha W. Manager Arts and Crafts ### "A+" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2021 Pros Easy to use for the non tech type with little to no experience. Cons None that I have encountered yet. Still learning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jason W. E-Commerce Director Automotive ### "IDMS is as good as it can be" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 13, 2021 Pros IDMS is a helpful solution. It works best when paired with Dealer Socket CRM for seamless integration Cons Does not necessarily play well with others. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Terry T. Internet Manager Automotive ### "IDMS - it's what we had to migrate to when FEX was discontinued" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 January 26, 2021 Overall Successful... however we tried to migrate off IDMS last yr to DealerCenter (1/3 the cost) but that failed during the BHPH historical data loading. We then doubled down and when with all DealerSocket products (CRM, INV+ and Web) hoping that the integration with all DealerSocket products would provide a improvement in efficiency even with the bundle cost more than doubling our previous expenses for non-integrated CRM, INV and Web services. The gains in efficiencies were never realized as the integration of the products is much less than what sales promised. We are are sticking with IDMS as the pain to migrate elsewhere is too high, but we are moving off CRM, INV+ and Web services to lower cost options. Pros Decent user interface and admin tools allow for customizations. Supports both lender finance and BHPH deals. Can be linked to FEXPAY so BHPH customers can make direct online payment. Links to RouteOne and DealerTrack are huge timesavers. The ability to add custom forms has helped as well. Cons FEX was a very good product and IDMS was written to update/ replace it... We had to have DealerSocket keep our FEX access running for over a yr as features and reports in FEX that worked did not work in IDMS, until we reported the issues and generally they got resolved over time. The Finance and Sales Manager users still miss FEX... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Matthew B. CEO Automotive ### "iDMS bungled our conversion" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 January 15, 2021 FEX was a great product, and Dealersocket was a great company, prior to the acquisition by Vista Equity Partners. Then everything changed. When the founder of Vista Equity isn't busy committing felony tax evasion (seriously, look it up), he's busy stripping his acquisitions of all knowledgeable support staff, jacking up prices, and hoping long-time customers stick around even after the mistreatment--only because there's not a clearly superior software for BHPH dealers out there yet. Pros Underlying FEX software which they acquired years ago is stable and has high penetration throughout our industry. When looking at M&A deals, it's nice to find that many already use the same software that we do. I wish they had just left FEX alone, actually, instead of dressing it up with a new interface and calling it "iDMS". Cons 1\. Poor implementations. We told the Dealersocket team 6 months ago that we were going to convert one of our acquisitions to their iDMS product and away from an alternative. A normal software company would jump at this opportunity to earn new business and take care of a long-time customer (10 years in our core business). Instead, the iDMS team moved at a glacial pace and displayed a generally indifferent attitude toward the new business we were giving them. They had months to prepare for our Jan 1 cut-over date, but when we launched on this date, the conversion was a disaster. Our people were trained on how to use the system (by us), so user error was not the problem. iDMS had failed to map data fields correctly, resulting in over half of our customer accounts displaying inaccurate account balances and accruals on Jan 1. This affected our customers, made us look like amateurs to them (which we are not), and decreased our cash collections by 40% for the first two weeks of January. The iDMS implementation team moved slowly and indifferently to try to "correct" this major error on their part, but they couldn't solve it. In the end, we mobilized our own workforce and paid them a bunch of overtime to manually correct each customer account. 2. Customer service. The response times are slow when we have problems. Worse, the customer support team usually doesn't know their own software well enough to actually correct the problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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