# TUIO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TUIO the right Daycare solution for you? Explore 200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173831/Tuio/reviews --- TUIO 4.6 (200) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Reviews of TUIO Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews SJ Sarah J AccountantChild Day Care Services, 11 - 50 employeesUsed the software for: Less than 6 months. “TUIO Staff & Support made it very easy to move from being a paper-based school only accepting cash & checks to having more flexibility with accepting different types of payments and keeping forms online!“ July 22, 2025 BK Bridgette K ownerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I did not like that there is a $500 start up fee to even use the service.“ November 10, 2025 PS Pinakini S TeacherEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “It has simplified school payments, made billing transparent, and saved me so much time.“ July 24, 2025 BU Bunafsha U Business ManagerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “TUIO's SIS is not as comprehensive or feature-rich as other platforms.“ April 3, 2025 ES Endrit S Business AnalystEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “Being able to automatically charge parents every month has been a killer feature for me and saved a bunch of time.“ July 22, 2025 SB Susan B Head of SchoolEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “We have had a lot of time and energy spent on making this program work for us, and we are frustrated with the experience overall. If someone wants to adjust a payment method they have to redo the entire enrollment document.“ May 8, 2024 HM Honey M Account ReceivableEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “The best thing about TUIO is it makes the billing, registration and enrollment easier to opeate and understand.“ April 2, 2025 SM Sara M AdministrationEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “That when payments don't go through or aren't approved there isn't a way to ensure we receive those monies“ October 23, 2023 ## Showing most helpful reviews Showing 1-25 of 200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Glenn W. Executive Director Used the software for: Less than 6 months ### "Tuio has been a fantastic tool to move our school into online payments and invoice management." April 9, 2018 5.0 Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win! Pros What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system. Cons There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality. Review Source Response from TUIO Payments October 9, 2018 Hi Glenn, Thank you for the great feedback, which we are taking into account for the next release phases. EB Ericka B. Head of School Child Day Care Services Used the software for: 1-2 years ### "Get TUIO for your business!" April 3, 2025 5.0 WONDERFUL! Easy to use. Love TUIO and its employees. Pros The best part about TUIO is the customer service they provide. They are super speedy in responding to questions, they explain things in a way that is easy to understand! They are so helpful. Also, their product is not confusing to use at all! Cons I wish I got an email when a payment fails. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing TUIO Honestly, I had such a wonderful first interaction with TUIO, I felt it was the right move for our school to make. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks was not user friendly and I could never get any actual help. Review Source Response from TUIO Payments April 8, 2025 Thank you so much for the glowing review and for sharing your experience with us Ericka! We’re thrilled to hear that our support team has made such a strong impression — we take pride in being responsive and easy to work with, so your feedback means a lot. We also appreciate your note about failed payment notifications. That’s a great suggestion, and we’ve shared it with our product team for consideration in a future update. It’s wonderful to have you as part of the TUIO community — thank you again for your trust and support! SB Susan B. Head of School Education Management Used the software for: 6-12 months ### "Not intuitive or easy to adjust for our needs" May 8, 2024 3.0 Not thrilled. The system meets our needs to a degree but has needed a lot of attention from our administrator to overcome the shortcomings. Some features that are integral to the function of a school are not offered at all with TUIO at this time. Pros Direct and immediate deposit of funds. Options for payment for our customers. Cons Editing and changing things that have been entered is not possible. We have to redo everything. The system only allows us to connect the account to one email address when a number of our clients have 2 emails associated with their account. This is ridiculous. For students with divorced parents it makes ZERO sense. We have had a lot of time and energy spent on making this program work for us, and we are frustrated with the experience overall. If someone wants to adjust a payment method they have to redo the entire enrollment document. Review Source Response from TUIO Payments May 13, 2024 Hi Susan, Thank you for sharing your feedback. Flexibility and customization is a core component of the TUIO system. You can edit invoices, payment plans, and forms at any time for instant changes, individually or in bulk. For students with divorced parents who are paying separately they can have their invoices split up on separate accounts so each parent can manage their own payments independently, without having access to the other parent's account and information. Payment methods and enrollment documents are separate items in TUIO. A payment method change would not impact the enrollment document, and vice versa. Parents can change their payment method at any time, and likewise they can easily resubmit an enrollment document with updates, since the system pre-populates their previous responses. You are welcome to reach out to our support team - support@tuiopay.com - for assistance to help make your operations more efficient on TUIO. SA Shazia A. Executive Director Education Management Used the software for: 6-12 months ### "Easy to Use" March 26, 2025 5.0 I found the team very supportive and helpful Pros User friendly and excellent support staff Cons So far it is very good. I am waiting for them to add an attendance app to it. Switched from [CRAFTS](https://www.capterra.com/p/175381/CRAFTS-Childcare-Management-Software/) It was a little complicated in payments and records. Review Source Response from TUIO Payments April 1, 2025 Thank you so much for your kind words, Shazia! We’re thrilled to hear that you’ve found TUIO user-friendly and that our support team has been helpful along the way. It’s also great to know that TUIO has simplified your payments and recordkeeping after switching from CRAFTS. We hear you on the attendance feature—it's currently in development and we're excited to bring it to life soon! We’re grateful to have you with us and look forward to supporting your continued success. JLH J Lee H. Principal E-Learning Used the software for: 6-12 months ### "Easy to use, snappy payment system" May 18, 2023 5.0 So far, we have only used it as a payment system, which is what it started out as. Next, we plan to add a registration piece, where parents and students will fill out their registration information directly into the system, something we don't currently have. After that, we would like to use it more for student information, and if it works out well, we would then ditch Zoho. (We really like Zoho as a database, but it wasn't made for schools and is not ideal in that regard.) The biggest thing Tuio would have to improve before we leave Zoho is its communication piece. In Zoho, we can make attractively designed mass messages to send to parents; there is no such capability yet in Tuio.We have been quite satisfied with Tuio's software and especially appreciative of their customer support. A couple of years ago, we did a total re-do of all of our software systems. We have been happiest with Tuio. Pros We love Tuio! It was fairly easy to learn, the interface is attractive and generally easy to use, it is has a very quick response time, and the customer support is stellar. I like that it's a small company, so we know the people who support us. They always try to help us when we don't understand something, or help us to make something work when our company's round peg doesn't fit well into their square hole (not unique to Tuio -- we have that problem with lots of software -- but they are eager to help us find workarounds). They are also open to suggestions, particularly since the product is fairly new and they are working on building it.Also, a huge plus is for us is that there was no setup fee, and instead of a monthly charge, Tuio charges by the transaction. It is affordable for our small school, and doing it by transaction means that we have to pay less when we have fewer transactions (and less money to pay a monthly fee). Cons \--We have students in many countries, but there are some issues with Tuio in that regard. Part of that is their payment processor, which doesn't work as well with payments in some countries, a problem we didn't have with our previous processor. Also, their parent/student contact information fields are rigidly set to (XXX) XXX-XXXX format, which does not fit our foreign customers. So, for schools that only have customers in the US or Canada (Tuio is from Canada), neither of these would be issues at all. --We are subscription based, but Tuio is designed around defined payment plans. This has created some headaches for us. They have said they are working on creating the ability to have subscription plans, so once that is done, this will no longer be a problem for us.--We do a substantial percentage of our payments through PayPal, but they don't have a way to incorporate PayPal, so we have to enter PayPal transactions as cash, which is not convenient.--While Tuio is mostly easy to use, some things here and there are not intuitive. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[MAESTRO SIS](https://www.capterra.com/p/66468/MAESTRO-SIS/) First, we had been tracking payments in our CRM (Zoho) by uploading receipts as attached files, which was cumbersome and did not enable reporting. Second, we were planning to switch from Zoho to Maestro (student information system from Bocavox), where there is a quite extensive ledger system connected to the student database, so it would have been well integrated. However, we have disliked Maestro -- it is terribly slow, clunky, outdated, not pleasing to the eye, and they didn't handle our custom programming issues for payment successfully. So, we decided to try Tuio, even though we would lose the integration with the student information. After dealing with Maestro, Tuio has been such a delight -- modern interface, fast response, organization of data that is easy to get to...it's like coming out from dark cloudy skies into a bright sunny day. We had not set up much of the financial piece in Maestro yet, so mostly we went directly from Zoho to Tuio. We had a lot of resistance from current parents, who had to set up accounts in Tuio when we switched, but for new parents, it's all they've known and no issue. We are able to continue to offer direct support to our parents (something we wanted), but if the parents want, they can also contact Tuio and get assistance. Neither Zoho nor Maestro have a way for parents to contact them directly. Review Source Response from TUIO Payments August 9, 2023 Thank you for the 5 star review J Lee, it's extremely detailed and helpful. I'm confident we can have you fully onboarded to TUIO and away from those cumbersome platforms in no time. With regards to the communications piece, we are going to expand on what we have currently and add the ability to make templates and do more broadcasting. In the meantime, you could send mass messages on TUIO with a pdf attachment (that was attractively designed), but I understand where you are coming from. We are working on a global search, support for international phone numbers, and we still have the "payment clock" in our development pipeline. So glad that you are happy with TUIO and made that decision. RT Robin T. Assistant Head of School for Finance and Operations Education Management Used the software for: 1-2 years ### "Great Customer Service" May 8, 2024 5.0 We are pleased with our partnership with TUIO - from the integration to the day to day operations - they have been with us every step of the way. Pros The TUIO team is very responsive and able to answer or resolve questions within 24 hours if not sooner. They always provide resources to help guide us in the right direction. Cons Some of the reports in TIOU are quite lengthy with lots of fields. It would be nice to be able to streamline the reports option so you can select the fields you need to see. Switched from [Blackbaud Tuition Management](https://www.capterra.com/p/252050/Blackbaud-Tuition-Management/) We switched because the platform was not easy for the teachers or the parents to use and it was very expensive. Review Source Response from TUIO Payments May 13, 2024 Thank you for the detailed review Robin. A custom reports feature is coming with our attendance update that is coming this year. LE Lydia E. Executive Assistant Education Management Used the software for: 6-12 months ### "A Good Payment Processing Option for Microschools" November 3, 2023 5.0 Overall, we have been pleased with our service. We recognize that TUIO is a growing company making great strides in the education management industry. I would recommend them to schools that are looking for a high-quality school management system with a conservative budget. Pros First, there's no monthly fee!! This is a major bonus for schools with a conservative budget. We also like how TUIO allows for billing and invoices to be processed automatically. Reminders are sent to families three days before payment processing. The service charge per transaction is minimal and can be set to be paid by the school or the families. The onboarding process was thorough and smooth. \[sensitive content hidden\] is an excellent customer support liaison. We receive quality, one-on-one customer service whenever we have questions. Cons The system is designed more for accountants or a finance team. Some of the filters and groupings are not intuitive. For example, looking up overdue invoices is (currently) a cumbersome process. This may be because we are not accounting savvy. Switched from [Tuition Express](https://www.capterra.com/p/177236/Tuition-Express/) The fees were much more expensive, payments had to be entered monthly, and customer service was subpar. It took us months and extensive Google searching to figure out how to terminate our subscription. Review Source Response from TUIO Payments November 7, 2023 Thanks for the amazing review Lydia. To view all the overdue invoices in just one click, there is a filter in the 'Invoices' tab specifically for that purpose. I'll have support reach out to you with the relevant article. JB Julie B. Director Education Management Used the software for: 6-12 months ### "TUIO wins in customization and flexibility." October 25, 2023 5.0 Pros Customer service and the implementation specialists are top notch! The way the system organizes programs is easy and efficient. Cons The reported numbers are not actual figures. It would be preferable if the numbers detailed in the program totals and the dashboard were only the funds that the school actually collected/will collect. For functions like conversations and forms to be useful for the entire school, there needs to be a way to add users with limited access. Alternatives considered [FACTS](https://www.capterra.com/p/148464/FACTS/) Reason for choosing TUIO Customization, flexibility and low costs for parents. Switched from [TADS](https://www.capterra.com/p/155212/Tuition-Management/) Lack of flexibility in what our parents were being charged by TADS for fees. Changes in fees with little notice. Review Source Response from TUIO Payments November 1, 2023 Thanks for the awesome review Julie. You can get the totals that the school is ultimately receiving via the invoice exports on TUIO. I took a note of your feedback as I think there could be a good way to turn on or off the gross vs. net view on the dashboard and programs tabs. Our permissions release went live in October 2023 so you can give users limited access whenever you are ready! BJN Billie Jo N. Director of Elementary Education Management Used the software for: 1-2 years ### "GREAT COMPANY" May 9, 2024 5.0 Overall, we love it and for our needs it works perfectly. Pros The ease of use for both parents and school. It's cost effective. TUIO is very helpful and gets back to me with in the hour during business hours and with in 24 hours after hours. Cons The only things our staff notice, is when we print the application, the subheadings are very light in color. Thats it! Switched from [FACTS](https://www.capterra.com/p/148464/FACTS/) That program was to complicated to grasp and set up was not user friendly. Review Source Response from TUIO Payments May 13, 2024 Thanks for the review Billie Jo! I'm glad you appreciate our service level agreements we have in place for support. I'll take your feedback back to our engineers and I'm sure we can adjust the font to make printing the documents that much better. JC Jake C. Co-Teacher Leader Education Management Used the software for: Less than 6 months ### "Promising but Not There Yet" May 9, 2024 4.0 There are some aspects that are not as intuitive as they should be (such as resending an activation email or the fact that an "active" parent does not mean that they are fully onboarded), but setting up payment plans and enrolling students was fairly easy. Pros The onboarding was quite easy and the platform is pretty easy to use. Cons We were devastated to learn that TUIO doesn't allow families to set up multiple payers for an enrollment. For families who have split households or get help from relatives or subsidy programs, etc., this adds an undue burden which feels discriminatory. It might seem like a big deal to the folks at TUIO who have made a promising platform, but the implications for our school culture and relationship with our families are significant. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The fees for QBO ended up being exorbitant for our little non-profit preschool. Review Source Response from TUIO Payments May 13, 2024 Thank you for taking the time to share your feedback Jake. We have always provided support for split households and family members getting help from another payor. TUIO was made to be as inclusive and robust as possible for any school/daycare organization's Tuition Management needs. TUIO provides the flexibility to enroll students under multiple payors who each receive a portal to manage their payments. Parents can change their payment method at any time within a single enrollment, so different family members can set up payment for a given invoice. Regarding the parent onboarding and activation, we just added a new filter option for Parent Account Status so you can filter out active vs inactive parents, and send the appropriate automated notifications. MK Marisa K. Co-Founder and Administrator Child Day Care Services Used the software for: 6-12 months ### "Highly Recommended!" March 26, 2025 5.0 Pros I've been using TUIO for the past year, and I've been really impressed. The software is easy to use and has a lot of features that make it a great tool for managing school finances. I particularly like the tax receipt feature, which saves me time every year. Setting up automatic tuition payments was a breeze, and the platform's reliability is unmatched. We highly recommend TUIO to any educational institution seeking a robust financial management solution. Cons That we hadn't discovered it sooner - it's been a game changer for us. Review Source Response from TUIO Payments April 1, 2025 Thank you so much for the glowing review, Marisa! We're thrilled to hear that TUIO has been a game changer for your school and that features like automatic payments and tax receipts are making your day-to-day easier. We especially appreciate your kind words about the platform's reliability—it means a lot to our team. We’re so glad you found us (even if a little later than ideal!) and we’re excited to continue supporting your success. IQ Ikuko Q. Founder, Teacher Leader Education Management Used the software for: Less than 6 months ### "Tuio is GREAT! " July 25, 2025 5.0 GREAT! Every time I am unsure about something, I can reach out and someone will help me right away. Thank you! Pros Tuio is very easy to use. The thing I like the most about Tuio is that their stuff is very helpful and kind. Cons There is nothing I do not like about Tuio. I have used their service for only a few months, but I have only had good experiences. Review Source Response from TUIO Payments July 28, 2025 Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that TUIO has been easy to use and that our team has been helpful and kind—it truly means a lot to us. We're here for you whenever you need support, and we're so glad to know you've had a great experience so far. Looking forward to continuing to support you and your school! CLG Cheryl Lynn G. Communications/Marketing/Tech Director Education Management Used the software for: 2+ years ### "TUIO's Customer Service is Stellar and Their Software is Fairly Intuitive!" September 4, 2021 5.0 Our overall experience has been very positive. We enjoy the professional and friendly rapport we've established with TUIOs support staff. Pros I love the fact that customer service is easy to access when needed. They have been quickly responsive and attentive to our needs. Plus, their tech team is always pleasant to work with. The features and functionality that might have been lacking when we 1st started using TUIO have been greatly improved. These new features have been immensely helpful to the staff who use the software AND for parents who pay their tuition/fees. I truly think they listen to their customers when it comes to adding new features. Cons The initial training was a slightly difficult as it was too fast paced for a 1st time learner and difficult to understand the French-Canadian accent of the trainer. Reason for choosing TUIO Blackbaud's pitch was just a cheesy sales pitch, with no consideration of how WE would use the product. Then upon further exploration we discovered what a customer service nightmare Blackbaud was for many of its customers as it appeared they did not treat the families of these schools very well. And this is not the culture we wanted for our parents. So we decided to wait and seek out a more competent company with friendly customer service. Then, TUIO Pay approached us and we decided to give them a listen. We LOVE that they are a smaller company who are accessible when we need their guidance. Review Source Response from TUIO Payments September 28, 2021 Thank you for the helpful review Cheryl Lynn! Our initial training is much simpler now and we are able to launch the software for you and your families in 30-60 minutes max. None of our sales or support staff have an accent anymore. BB Bailey B. Master Guide Education Management Used the software for: 1-2 years ### "TUIO Software for K-12 Schools" May 18, 2023 4.0 See above. Pros Managing payments in a K-12 school environment can be a complex task, requiring meticulous attention to detail and efficient record-keeping. TUIO software emerges as an invaluable tool for simplifying payment processing, offering numerous advantages that enhance the overall experience for schools, parents, and students. The program offers seamless online payments, customizable payment options and automated reminders and notifications. Cons While TUIO software offers numerous advantages for payment processing in K-12 schools, there are some potential drawbacks. One of the notable disadvantages of TUIO software is the lack of extensive reporting options. While the software provides basic reporting features, such as transaction history and payment status, it may not offer the depth and customization required by some K-12 schools. Advanced reporting capabilities, including detailed financial analysis, reconciliation reports, and customizable report templates, may be lacking in TUIO. This limitation can hinder schools that require in-depth financial reporting to meet their specific accounting and auditing needs. Reason for choosing TUIO TUIO was recommended to our school by other schools in our network. The main recommendations were the price and user experience. Review Source Response from TUIO Payments May 19, 2023 Thanks for the review Bailey, always a pleasure supporting your account. We have several components planned for enhanced financial reporting, and even improvements to the basic reports to make accounting easier. So stay tuned! MT Melanie T. Owner/Director Education Management Used the software for: 6-12 months ### "Makes Our Jobs Easier " September 1, 2021 5.0 We love it! I recommend it to all my fellow childcare owners/operators. Pros As a childcare owner, I am no expert in accounting and always struggled with record keeping and yearly tax receipts were a nightmare and so time consuming. This year, with Tuio, I issued all my tax receipts in under 15 minutes. They looked professional and were accurate and there was no corrections needed. What a time saver and a professional-looking service to offer our clients. Cons A lot of parents comment or panic when they set up their account and see the “total amount of all the invoices” on the first page. They don’t even bother to open the invoices, they immediately contact us wanting to know why their invoice is so high. We spend a lot of time explain it to parents. Also, there should be a mention in the sign up email(or in a more prominent spot) that is sent to new clients to alert them that the link expires in a set time. So many have needed to be resent, because they expired. Review Source Response from TUIO Payments September 28, 2021 Thank you very much for the review Melanie. Happy to hear about the time savings you are taking advantage of. When the parent clicks a link that has expired, there is a self-serve option to resend a new link. I will add that language to the new parent letter from now on to make it more clear. Yes there is a clear distinction in the payment set up between any amount "due now" and any due in the future. I can understand if it's often overlooked (if they don't click to expand view of all the invoices) and can look to add ways to make it more clear what is due now versus what is scheduled to come due in the future. MW Molly W. director Education Management Used the software for: 6-12 months ### "I love TUIO for our school." November 17, 2021 5.0 I have saved so much time. I love that parents have access to their information at all times and reports are generated automatically. Pros This product makes collecting funds so easy. I no longer have to chase customers for payments. Payments are automatically drafted or charged. Cons I wish more than one parent/guardian could have access and receive notifications. Reason for choosing TUIO I had a lot of help with their service department to help me understand everything before I made the switch. They also helped me learn all the details so I can navigate the site on my own. Review Source Response from TUIO Payments November 23, 2021 Thank you Molly! Happy to hear how your TUIO experience has been. Let us take a look at allowing multiple parents to receive enrollment notifications in case they are not split but yet also don't share the account login. MW Mai W. Executive Director Education Management Used the software for: 2+ years ### "Excellent Customer Service and Ease of Use" October 23, 2023 5.0 We have had a great experience with Tuio. The support that Tuio provides is exceptional. We can rely on \[sensitive content hidden\] to answer our questions quickly, and also to provide suggestions to help us get more out of Tuio. Pros Tuio allows us to bill families easily and to keep track of transactions. We have also been able to design our own registration process which meets the needs of our school. Cons A feature that can be improved, is to allow parents to make payments before the due date. Also the ability to download and print forms from Tuio would be helpful. Reason for choosing TUIO Cost and Ease of use Review Source Response from TUIO Payments November 1, 2023 Thanks for the helpful review Mai! Great suggestion for allowing advanced payments, I will take that feedback back to my team. You can download and print forms on TUIO already, anytime you need! JG Jesse G. Owner Primary/Secondary Education Used the software for: Less than 6 months ### "EA Academy - TUIO Review" May 22, 2023 5.0 I am happy with TUIO so far and look forward to continue to work with the team. I also am looking forward to the continued improvements I know I can expect. Pros The customer support is one of the best features. When emailed or called, the staff responds promptly and with information that solves any problem. Cons Some of the features are not as user friendly as they could be. We have had some parents miss the account creation step and then have trouble registering their student when the next enrollment comes around. It's also a little tricky to see the details of each family without diving deeply into their information. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Other schools in out network suggested TUIO. Review Source Response from TUIO Payments May 24, 2023 Thanks for the review Jesse! I heard from my support team that there was a step being missed when enrolling the students and that this has since been resolved using the bulk notify feature (re: sending the parent the notice- we give an option to enroll without sending in case more work needs to be done on the enrollment customization). Stay tuned for upcoming new releases and notes. CP Claire P. Princiapal-Admin-Owner Education Management Used the software for: 6-12 months ### "TUIO REVIEW" October 30, 2023 5.0 The support team is quick, thorough, and patient in guiding me through the program. Pros The payment process has been simplified for parents and administrators, making monthly, quarterly, or annual payments more efficient. Cons A few parents have had minor difficulties setting up their accounts, resulting in them reversing back to EFT which is frustrating for the school. Not sure if it's available, but if there was a support team to train/guide the parents, that would be great!! Review Source Response from TUIO Payments November 1, 2023 Hi Claire, thanks for the review. Our best in class support extends to your parents as well, so feel free to funnel things from parents to support@tuiopay.com. They can also live chat or email us directly from the help beacon in the app, or call us anytime. Anytime the parent needs help, we are available to get them comfortable on TUIO. LJ Lesli J. Owner Education Management Used the software for: Less than 6 months ### "Disappointed and frustrated" October 31, 2023 1.0 Awful Pros Nothing. This product was useless for my child care facility and day home agency. Cons This program is useless for my business and the features they promised (that could actually help with my admin tasks) were actually not available. I can't use it and I tried to cancel before I even rolled it out to my parents; I still have to pay for the full 3 years. They did nothing except a one hour session to tell me how to do the things I was told they would do. Review Source Response from TUIO Payments November 13, 2023 Hi Leslie Erin, we don't offer a free trial. After your onboarding session there was no indication that you were having struggles. We are available anytime to help you post-onboarding, including unlimited training and support when needed. We have several daycares in Alberta using TUIO to great success so I'm not sure where the notion you can't use us for billing is coming from. You had been contacted by the billing department to explain the ramifications of cancelling the contract early. I've contacted you personally to discuss things and hope we can resolve this to where you are a long term client enjoying TUIO. MR MARISELA R. ADMIN. DIRECTOR Education Management Used the software for: 1-2 years ### "GREAT CUSTOMER SERVICE" May 8, 2024 5.0 Pros CUSTOMER SERVICE, OPEN TO RECOMMENDATIONS AND IMPROVEMENT IN THE SYSTEM. Cons RESTRICTIONS IN SETTING UP DIFFERENT PROGRAMS AND OPTIONS Review Source Response from TUIO Payments May 13, 2024 Thank you for your review, Marisela! Programs and payment plan options are customizable, and you can create those one by one or by duplicating an existing set up. If you have any questions about the set up please reach out to support@tuiopay.com for assistance. KB Katya B. Owner Education Management Used the software for: 1-2 years ### "Great system" October 25, 2023 5.0 Easy to use, support is great respond quickly and always friendly and trying to help. Love Tuio! Pros Ease of use, no upfront fees and that fees are taken from the cutover as we are a school and would not be able to afford the system otherwise Cons The inability to link data, to see the student I’d - every time we need to pull new data to see the student ID. Hard to manage with pieces of information on different parts of the system - there should be a way to pull consolidated list with all system information Reason for choosing TUIO Price- that was the key factor and secondary ease of use Review Source Response from TUIO Payments November 1, 2023 Thanks for the review! TL Terence L. Academy Director Education Management Used the software for: 2+ years ### "TUIO makes admissions management and payment collections a breeze" May 8, 2024 5.0 Overall great experience with TUIO. Lowest processing fees for any payment processing service for automatic payments that we've found. Love the support and simple UI. Pros Easy to use, lots of functionality, low fees, great support. Cons Some things need approval, which I get. Sometimes things are hard to find, but they are quick to teach you where it is. Review Source Response from TUIO Payments May 13, 2024 Thanks for your continued support Terence! Reach out whenever you need. MB Michelle B. Administrative Assistant/ HR Lead Primary/Secondary Education Used the software for: Less than 6 months ### "Excellent Customer Service" October 23, 2023 5.0 Awesome! Pros I was new to TUIO and had to start from scratch. \[sensitive content hidden\] was there from the beginning. He took the time, many meetings to show me how TUIO worked. He always answers emails almost immediately. He is always patient, kind and easy to work with. I never had such customer service in all my years in the administrative field. Cons It would be nice if you guys did payroll. It would be nice if TUIO had more options in the reports. Reason for choosing TUIO Don't know. Review Source Response from TUIO Payments November 1, 2023 Thanks for the review Michelle, I'll share it with Etan! I will discuss adding accounts payable features with the team. We have a custom reports feature coming soon, early next year it should be live with attendance. TG Trista G. Office Manager Education Management Used the software for: 6-12 months ### "Would recommend, fairly easy to use, great customer service." May 19, 2024 4.0 Overall we are very happy with TUIO and would recommend to others. Pros Quick set up with great customer service. All questions submitted to the support team are answered quickly. Cons Some parents have trouble using TUIO. The credit card fees are high however parents still like having that option and the automatic payments make things a lot easier. Reason for choosing TUIO Our main reason for picking TUIO was that is was located in Canada. Also the set up pricing was cheaper than others. Review Source Response from TUIO Payments May 21, 2024 Thank you for your review, Trista! You are welcome to direct parents to our support team at support@tuiopay.com if they need assistance with using TUIO. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.