# Page 3 | Giftbit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Giftbit the right Employee Engagement solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173343/Giftbit/reviews --- Giftbit 4.6 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 3 - Reviews of Giftbit ## Showing most helpful reviews Showing 51-75 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Executive Assistant Motion Pictures and Film Used the software for: Less than 6 months ### "Powerful and good overall for large quantities, but not without hiccups" April 27, 2021 5.0 This streamlined option for sending large quantities of gift cards is worth the hiccups along the way due to some great features and exceptional customer service. I know that Giftbit cares about satisfying its customers and I believe they will continue to optimize the experience going forward. Pros There are not many offerings that I could find that would facilitate mass gift card sends as well as provide the recipients multiple options as to where to redeem their gift. This saves a lot of time as well as avoids 1000 different charges on your credit card (which might even get blocked by your bank)- it's all consolidated! They also have different gift card options for various international regions, which is important to note if you have international recipients (you will have to do separate projects by region) - but that guarantees they won't have any trouble redeeming from where they are! The best aspect of this company is the customer service, though. They were super fast, helpful and resolved everything for me, free of charge, even when I made some mistakes that probably cost them some money. They have a live chat feature which I utilized, and copies of messages are sent to your email when you are not online! Another exceptional feature is that you get 50% of your money back from any unredeemed gift cards. Normally you'd send out gifts not knowing who uses them or having any shot at recuperating unused money! Overall, some super smart features and offerings. I would definitely use Giftbit again. Cons I was able to resolve all of my issues; however, initially I ran into some hiccups related to contact entry in my recipient database 95% of my excel sheet imported but I had to scan for the missing ones and manually enter them. As well, some recipients could not receive the Giftbit email because their company domains blocked Giftbit as a sender due to firewall protections. For those who could not receive, I sent to them individualized links for redemption via my personal email. This is a fine solution, but time consuming, and defeats the purpose of utilizing a system like this. Review Source Archna S. Special Crrespondent Media Production Used the software for: 1-2 years ### "Giftbit helps us a lot in effectively managing the Rewards and Incentive Programs." April 30, 2021 4.0 Pros We loved how easy it is to buy and send e-gift cards to our users with Giftbit. Giftbit offers various gift cards to choose from and also offers the sending of gift cards in bulk. They also offer Visa Gift card for just additional 2.95$, which is most loved by our users. We can manually customize the Reward Template and add our brand logo, details of the incentive program and reward message. By using the Giftbit API, we can automate the whole incentive/loyalty program. We can effectively improve the reward program by monitoring the gift card delivery and redemption. Cons The major issue we face while using Giftbit is that if a recipient does not accept a gift card, we get only 50% of the face value back. We really wish that they should do something about it. Other than this, we so far haven't faced any major issue with Giftbit. Review Source EP Emily P. Strategic Initiatives Manager Financial Services Used the software for: 1-2 years ### "Great for recognition" April 21, 2021 5.0 Pros Giftbit works really well for our needs as a weekly recognition program. It is easy to send, and use the gift cards. Love that you can save templates to use quickly but you can also create new templates just as easily. They have an extensive list of gift cards that satisfy anyone's preferences. Overall, would recommend Giftbit to others for it's ease of use. Cons Most difficult part is the reporting. I wish there was an easier way to run reports without having to wait for them to be generated and sent to your email. Also from the contacts, you should be able to click each one and find out how much you have gifted/any outstanding balances immediately. Would like to see those features improved upon. Reason for choosing Giftbit Giftbit allowed for a quick approval process. Gyft I had to set up an account and wait 5 business days for approval. After waiting one day, I went forward with Giftbit because they verified me quickly, and let us start recognizing employees immediately. It felt like Gyft was too slow and didn't really want our business. They never got back to me after submitting the application. Review Source KB Kimberlee B. Office Manager Insurance Used the software for: 2+ years ### "Giftbit has saved me!" May 5, 2021 5.0 It has saved me so much time and stress- very thankful to have found Giftbit! Pros I use to spend hours sending referral gifts and asking people what they wanted and Giftbit has taken all of that away from me and saved me hours. Our referral sources love it and always say how cool it is they get to select so many great options. ALSO I am able to track and see who has not used a gift card and easily resend to them. Cons I wish I had a way to revise the email if I accidently put it in wrong as I have made a few mistakes and then not been able to resend. Usually customer service helps right away though! Review Source SK Sandra K. Marketing Manager Construction Used the software for: 2+ years ### "Easy and Convenient " April 26, 2021 5.0 I have used GiftBit both at this job and my previous job. Previously we used it extensively to reward people for completing post-event surveys or for watching a webinar. At this job, we use it to send a $50 gift card to our home buyers on their 6 month anniversary. Pros Love that I can download links and send email myself. Love the fact that the recipient can have an option on what gift they want from three choices, if I set it up that way. Love the reporting to see if any recipients haven't claimed their gift, so we can remind them. Cons Sending an email from the system lands it in junk mail at times, so I use downloadable links to circumvent that. Reason for choosing Giftbit COVID demanded a change in plans, as people didn't want us coming by their house to drop off the card and our salespeople didn't want to do that either anymore. Also this way we don't pick the card for them, as they can choose between the three choices. Review Source Serge Isidore K. Gestion clientèle Retail Used the software for: Less than 6 months ### "Très bon produit" July 18, 2023 4.0 Dans l'ensemble, Giftbit est la meilleure solution pour la distribution et fidélisation des clients pour les cartes cadeaux mettant tout ses utilisateurs en sécurité . Très bonne plateforme Pros Giftit est meilleure plate-forme et très facile à utiliser et m'a aidé à garder une trace des cadeaux qui ont été échangés . J'apprécie énormément Cons Très facile et très efficace mais ça reste quelques problèmes de Burg et je souhaite que ça soit disponible pour tout les pays Review Source Response from Giftbit July 19, 2023 Thank you for taking the time to review Giftbit! We are proud to be a secure solution for customer loyalty reward distribution and tracking. We're working on expanding our offering to more countries — stay tuned! We appreciate your feedback and support. Thanks again for the positive review! Rob R. Strategic Programs & New Partnerships Manager Computer Software Used the software for: 1-2 years ### "Modern Platform, Easy UI." November 9, 2018 5.0 I would recommend Giftbit to anyone wanting to incentivize or reward people. This is a minimal-hassle platform that takes the pain out of keeping track of hundreds or thousands of gift cards sent. Pros The Giftbit interface is lightweight and intuitive. I can easily check on the status of Giftbits I've sent to recipients, and know who has and who hasn't activated their rewards yet. I also like the bulk options, for sending hundreds of Giftbits at a time. Cons We would like Giftbit and VISA to allow Visa Incentive Cards to be sent (and used) outside the US, this would greatly expand our use of the platform. Review Source BH Brittany H. Supervisor of Communications Non-Profit Organization Management Used the software for: 6-12 months ### "Easy way to send gifts" April 29, 2021 5.0 So happy that I found Giftbit and our agency will continue using this service for years to come. Pros Giftbit allowed me to send a gift to over 200 employees with multiple options that pleased everyone. During the pandemic, it wasn't realistic to send gift cards to everyone's home when we wanted to reward them. All of the staff loved and appreciated being able to choose their favorite store or restaurant to use their gift card at. Cons To ensure we didn't lose money on the project, I purchased the links and had to individually send the gift cards to each employee - that way, if they didn't redeem them in time, I could redeem them and send them to their email (which happened a lot) before we lost half the value of the gift card. It just made it tedious for me. Reason for choosing Giftbit Convenience Review Source AL Angel L. Sales Ops Hospital & Health Care Used the software for: 2+ years ### "Easy to use and navigate. Superb customer service!" April 29, 2021 5.0 I am a very happy customer! It made my work easy and I will definitely recommend. Even in times that I needed to ask some questions, the customer support were quick to respond. :) Pros What I love about Giftbit is that it's very user-friendly. Easy to navigate and customize. You can create a campaign in a few minutes. I have been using it for more than 2 years now and I haven't had any issue so far. Cons Haven't encountered any issue so far- so all good! :) Review Source HM Hayley M. Field Marketing Manager Computer Software Used the software for: 2+ years ### "Easy to use, No frills " April 20, 2021 5.0 Positive and simple. Pros The simplicity of sending and customizing gifts, multiple options for sharing the gift, and the availability to create templates and repeat the process again. Cons The lack of gift choices, inability to send internationally, and the contact import isn't very user-friendly. Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: Less than 6 months ### "Giftbit Review" August 22, 2018 4.0 Love it -- would recommend it to anyone who needs to distribute gift cards at scale Pros All the giftcard options they offer and overall workflow Cons API is a bit clunky and wish they had better reporting Review Source HW Heather W. People Operations Business Partner Consumer Goods Used the software for: 6-12 months ### "Easy to send out a LOT of gift cars" April 26, 2021 5.0 Overall, this is a great tool. But I find that I use the other program more because I'm not pressed for time, and I come out better financially with the other one. Pros This is really easy to use and allowed me to send out gift cards to everyone at my company. There are lots of gift cards options. And anytime I had a question, the team was so quick to answer politely and completely. Cons I can use other programs that don't charge me per order. Those same other programs gives me rewards back, meaning money back to me. Review Source BB Brandon B. Owner Music Used the software for: 6-12 months ### "The idea is great, but the execution is poor." May 5, 2018 3.0 Clients used the gift cards, but it was a huge waste of time getting it setup. However, I dreaded having to login and use their software everytime I had to because it was very confusing and their support team was quick to respond, but not very empathetic apologetic about the issues on their UI. Pros I like that you can get some money back for unclaimed cards. A great choice of vendors to select from for the gift card purchase. Cons A confusing user interface that lacks basic functionality such as confirmation messages after purchase, lack of notifications, holding former draft orders in limbo. After some back and forth with support, they said I wasn't using the software "correctly". It shoudln't be used to purchase gift cards, but rather as some kind of marketing automation tool. Review Source Response from Giftbit May 9, 2018 Hi Brandon, Thanks for taking the time to share this feedback - we always want to ensure our customers have a great experience and I'm sorry to hear that you did not. I would also love to gather more of your feedback. As your email is not displayed, please feel free to email operations@giftbit.com to chat further. AH Angela H. Executive Assistant Biotechnology Used the software for: 1-2 years ### "OK option for ordering bulk gift cards" April 20, 2021 3.0 Rated it a 5 for ease of use and a bit costly of $24.50 service fee to do bulk orders. Pros I mainly used this software when I need to purchase large bulk orders of over 25 gift cards Cons It's not user friendly and sometimes awkward to navigate. But I had a lot of help from tech support for this site otherwise I would be lost. Review Source JD Jason D. Team Manager Information Technology and Services Used the software for: 6-12 months ### "Giftbit was easy to use" April 26, 2021 5.0 It was great experience. None of our prize winners had any issues redeming their prize. Pros The platform was easy to use and helped me keep track of which gifts have been redeemed or not. Cons The software covered all of my needs and was easy to use. I don't really have any negative feedback. However, I used it for one event, so I didn't use multiple campagins. Review Source DD Drew D. CMO Computer Software Used the software for: 6-12 months ### "Low friction way to get gift cards out in bulk" April 20, 2021 4.0 Very low friction to get started, and support is helpful and responsive. Pros Giftbit is relatively easy to use, and allows us to quickly get bulk sends of gift cards out into customer or employee hands. We usually use Giftbit rather than Sendoso (who we also work with) for digital gift card sends, as it's more cost efficient and quicker for bulk sending. Cons The template is rigid and has awkward wording built in ("\[Company name\] sent you an offer"), which does not relate to 90% or more of our actual sends. No way to change that. Lacking a few notable options in Canada, despite being a Canadian company (such as Uber Eats, so we have to use Sendoso for those.) Review Source AS Alfredo S. Marketing Manager Computer Software Used the software for: Less than 6 months ### "A few minutes to set up, hours of time saved" January 8, 2020 5.0 Pros In that past, we would manually purchase gift cards for our users. Then I discovered Giftbit. In just a few minutes, I was able to integrate our CRM with Giftbit via Zapier. Now all our team has to do is tag a user in our CRM and BOOM the card is sent automatically. We also had a spreadsheet where we would keep track of how much we were spending on gift cards. Guess what? That's automated now too. Giftbit has saved me hours of time. It's only been a few weeks, but I'm hoping to never go back to the old way! Cons The Zapier integration is still in beta, so there were some quirks as I was setting it up. Nothing too challenging. Review Source CC Caitlin C. Finance Manager Real Estate Used the software for: 1-2 years ### "Easy to use gift card company!" April 26, 2021 5.0 It's a great platform that helps us connect with our clients which is an essential part of our business. Pros I love the simplicity of the platform and how easy it is to send our clients gift cards. I also like the reporting feature. Cons The cost of each gift card is a little higher than the other software we used to use but the quality of the platform makes up for it. Review Source MZ MICHAEL Z. President/CEO Education Management Used the software for: 2+ years ### "Make It Easier " April 26, 2021 4.0 Good but far from great. Pros Once you get it, not too hard to use. Recent changes have actually made it harder. Cons The template build feature stinks. At times I just want to send something quick and it takes longer than it should. Reason for choosing Giftbit Liked how it was at first. Review Source MB Melodie B. President E-Learning Used the software for: 6-12 months ### "Ease of gift giving at your fingertips!" April 26, 2021 5.0 I have had not problems, it has exceeded my expectations. Pros Giftbit has made it so easy for me to send gifts of appreciation to clients and staff. I can customize the gift for the recipient. I love the ability to loo to see if the gift has been opened and/or redeemed. Cons I can't seem to be able to give an Amazon gift card from USA. For almost 6 months it says pending. We have clients in both Canada and USA, and it would be nice to have Amazon gift cards available in either country. Reason for choosing Giftbit Recommendation. Review Source TS Taron S. Client Services Manager Marketing and Advertising Used the software for: 1-2 years ### "Giftbit" April 29, 2021 3.0 Sending bulk gift cards saved us time Pros This saved my team so much time when needing to send bulk gift cards. I also like the gift card selection Cons Truly I cannot think of anything that stands out to me Review Source EH Erika H. HR Request Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Second to None" April 26, 2021 5.0 Fantastic. We have appreciate the quick turnaround with customer service and the unique concept that this webpage offers. Pros It user friendly format, functionality and cost effectiveness. Cons The ability to schedule reports. Email prompt to be sent to admin re: upcoming expiry deadlines. Review Source RL Roee L. Graduate Student Used the software for: Less than 6 months ### "Excellent product - does what it advertises" April 4, 2018 5.0 Pros Great product if you value having the correct email address - found many incorrect email addresses in real time Amazing customer service Cons Reports could be more customized. Currently, a very general excel file is generated which required some processing. Review Source Response from Giftbit May 27, 2025 Hi Roee, thanks for the great review. Our development team just released a new in-app report for sent reward management which should make a big difference for you! LF Luigi F. Program & Finance Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Overall, good software" April 26, 2021 5.0 Pros It was easy to use and send out gift cards for our focus group participants. Helpful to track the acceptance rate. Cons I wish it was easier to automatically push out reminders to folks (weekly, bi-weekly, monthly, etc.) instead of manually pushing out the reminder. Review Source VR Verified Reviewer Research Coordinator Research Used the software for: Less than 6 months ### "Main Features are Easy to Use and Valuable" May 29, 2019 4.0 Pros It has a decent price point and is easy to pull reports of which gift cards have been used. Cons It is difficult to access things that should be easier, such as receipts and FAQs are not comprehensive. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.