# Giftbit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Giftbit the right Employee Engagement solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173343/Giftbit/reviews --- Giftbit 4.6 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Giftbit Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews MH Mohamed H FreelancerComputer Software, Self-employedUsed the software for: 6-12 months. “I also appreciated the wide selection of gift card options and the ability to track deliveries and redemptions in real-time.“ April 19, 2025 MA Mickey A High School OpsMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “There is not a lot that Giftbit hasnt thought of to make the users experience problem free.“ December 2, 2025 EJ Eucheria J Marketing coordinatorMarketing and Advertising, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I appreciated the ability to send bulk gift cards quickly and offer recipients a variety of well-known brands to choose from.“ April 11, 2025 OI Owais I CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Some of the foreign team members have some trouble redeeming the gift.“ June 8, 2025 JS Jelfry S Sales and marketing supervisorConsumer Services, 201 - 500 employeesUsed the software for: Less than 6 months. “So there where Goftbit comes, making it really easy for our agents to track their incentives and redeem it, they have the option to choose if they want an specific platform to use it or just a prepaid card.“ March 8, 2025 MN Miranda N Patient Service AdvocateHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I found the whole process of setting up the templates cumbersome.“ February 12, 2025 MA Mickey A High School OpsMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “It was easy to import contacts, send orders in bulk and top up our account with funds when running low.“ December 2, 2025 Monica S Executive AssistantMotion Pictures and Film, 2 - 10 employeesUsed the software for: Less than 6 months. “As well, some recipients could not receive the Giftbit email because their company domains blocked Giftbit as a sender due to firewall protections.“ April 27, 2021 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Agnes Serwaa A. Web developer, product/graphic designer Real Estate Used the software for: 2+ years ### "An easy way to deliver a batch of gift cards seamlessly" March 20, 2023 4.0 It's a great way for customizable gifting Pros I love the bulk card scheduling feature and the ability to customize the cards Cons Setting up templates was a bit of a struggle for me in the initial stages Review Source Response from Giftbit March 23, 2023 Hi Anges, thank you so much for your review and for being a Giftbit customer for over 2 years! I've passed your note about templates along to our product team. Our goal is to make sending rewards simple and remarkable, so we take that feedback to heart. We have some exciting things on the 2023 roadmap so watch for more updates to come! Thanks again for your review, and if you need anything please don't hesitate to reach out to support@giftbit.com DW Dennis W. Founder Information Technology and Services Used the software for: 2+ years ### "Giftbit is an easy to use gifting platform" August 31, 2024 5.0 I use Giftbit to offer incentives to our existing or first time customers to continue using to buy our products and services. I serve both businesses and individuals whose taste, preferences and buying trends are not static. Giftbit have assisted me to retain most of them. Pros It is easy to use Giftbit. I am able too buy and send gifts in seconds. They have a fair pricing considering how efficient the platform is. The support team is amazing. They swiftly respond and help when needed. Cons The Dashboard doesn't show the recipient's details and if they have received or not received the gift. The process of setting up templates can be cumbersome. The support though are swift. They helped me to set up the templates Review Source Mallory G. Account Manager Retail Used the software for: Less than 6 months ### "Terrible Scam of a Company" January 4, 2021 1.0 Overall I had a terrible experience and would not recommend using them. Your end users will NOT be happy Pros This isn't software-- they scam you into using them to issue giftcards with little to no flexibility Cons This company is a complete scam and their customer service is useless. Review Source EJ Eucheria J. Marketing coordinator Marketing and Advertising Used the software for: Less than 6 months ### "Efficient, Reliable, and Easy to Use" April 11, 2025 4.0 My overall experience with Giftbit was very positive. It streamlined the process of digital gifting and helped me manage everything from one place. The simplicity of the interface, combined with the flexibility it offers, made it a valuable tool for both personal and professional use Pros The platform is incredibly user-friendly and efficient. I appreciated the ability to send bulk gift cards quickly and offer recipients a variety of well-known brands to choose from. The tracking feature also made it easy to monitor engagement and follow up when needed Cons I would have liked to see more options for international recipients. The selection for users outside the U.S. felt a bit limited Review Source Response from Giftbit April 16, 2025 Hi Eucheria, thank you so much for leaving us such a thoughtful review. We're happy to be part of your digital gifting! We are significantly increasing the catalog this year, adding new countries and options by the day. If there are specific regions or options that you need, please reach out to Support or your Customer Success Manager :) JS Jelfry S. Sales and marketing supervisor Consumer Services Used the software for: Less than 6 months ### "GiftBit changing the game of incentives" March 8, 2025 5.0 My experience has been awesome, i used to buy manually incentives for my agents, but now we jusy a few clicks i can get it for the whole department. Reduce the time and effort by 100%. Pros Since we are a sales department, we were looking for an alternative to recognize our most valuable agents. So there where Goftbit comes, making it really easy for our agents to track their incentives and redeem it, they have the option to choose if they want an specific platform to use it or just a prepaid card. Cons None, i haven't seen any drawbacks yet, i can personally can't complain at all. Review Source Response from Giftbit March 19, 2025 Thank you so much for taking the time to leave us such a great review. So glad you made the switch to digital! AE Anne E. Mental health specialist Hospital & Health Care Used the software for: 6-12 months ### "Get the gift of Giftbit" April 21, 2025 4.0 Using Giftbit to reward our employees has been cost effective and amazing. You can customize and order you digital rewards with no hassel. Pros The easy and cost effective way to send rewards to our employees. Being able to remotely access customer service when needed is a great bonus to the software. Cons Nothing negative to report about this software, its hassle free and highly recommended Review Source Response from Giftbit April 22, 2025 Thanks Anne, we appreciate the review! Happy to be part of your reward programs. JO Joshua O. Front of house manager Food & Beverages Used the software for: 6-12 months ### "Do you want an easy way to capture and track new/repeat customers??" March 26, 2025 5.0 amazing. so simple and very cost-effective Pros it helps retain customers. they love rewards and gives them an active reason to return and refer other customers Cons increased business that's easily trackable via online metrics Review Source Response from Giftbit March 27, 2025 Hi Joshua, thank you so much for leaving us a review and sharing your feedback. We're happy to be part of your business growth! SB Stevan B. IT Executive Consumer Services Used the software for: 1-2 years ### "Excellent gifting platform" April 17, 2025 4.0 Wonderful experience. I really happy when selected to get the reward for all my hard work on my workplace. Pros Easy e-gift and incentive distribution is what I love about this platform. It used to reward and appreciate employees on our company for various reason, especially for our top performance worker or the month. The process to claim the reward is straightforward and easy to choose which gift card I want to redeem. Cons Nothing negative or bad to be said about Giftbit. It is easy to use and make people enjoy when we received it. Review Source Response from Giftbit May 27, 2025 Thanks for the great review Stevan. We're so pleased that you're finding our offering is straightforward and easy! TW Tammy W. Owner Consumer Goods Used the software for: Less than 6 months ### "Giftbit incentives are a win for my employees" January 21, 2025 5.0 Giftbit is easy to use and my employees love it for incentives. Pros I love that they provide a wide selection of gift card options from popular brands. Cons So far my employees love Giftbit and they have not placed any concerns with me. Review Source Response from Giftbit March 19, 2025 Thank you for the great review, Tammy! We're happy to be part of your employee incentive program :) PV Padmaja V. Data Analyst Computer Networking Used the software for: 6-12 months ### "It is very nice " February 4, 2025 4.0 Pros Giftbit product is good and nice quality Cons Customer satisfaction is least of some products Review Source JC Jess C. Accounts Receivable Accounting Used the software for: 6-12 months ### "Giftbit Review" April 15, 2025 5.0 Pros I like that it is super easy to give employees incentives for their work. Cons There is nothing specific that I dislike about this product. Review Source Response from Giftbit April 16, 2025 Hi Jess, thanks so much for taking the time to leave us a review. We're always here to help! ER Emily R. seller Accounting Used the software for: I used a free trial ### "should get it" February 19, 2025 5.0 my experience was pretty good, easy to use Pros the thing i like about it is how easy it is to use Cons there is nothing i dont like about Giftbit Review Source Response from Giftbit March 19, 2025 Thanks for the review, Emily! TA Tom A. Insurance agent Insurance Used the software for: 1-2 years ### "Review of giftbit" October 24, 2024 5.0 It is easy to use, and i use it plenty for promotions. Pros It does the job, i use it plenty for promotions and stuff within our agency. Cons Could offer discounts for bulk purchases. Review Source LL Lari L. Pilot Airlines/Aviation Used the software for: Less than 6 months ### "A bit of gifts" February 2, 2025 4.0 Pros Options for gifts usually something for everyone Cons More unique stores less big box type stores Review Source Response from Giftbit March 19, 2025 Thanks for the review Lari! LG Lyneta G. Business Development Insurance Used the software for: Less than 6 months ### "Good resource for Digital Incentives & rewards " December 27, 2024 4.0 Its a great resource for providing incentives and rewards through a digital platform. Pros Easy platform to use for providing incentives and rewards Cons Nothing notable at this time. Its a good program. Review Source JS Justina S. Director of Communications and Engagement Non-Profit Organization Management Used the software for: 2+ years ### "Easy and cost effective" April 26, 2021 5.0 Working with Giftbit has been great. We've been sending gift cards with them for a few years now, and we've seen the platform improve a lot. Pros We chose Giftbit because we realized a large chunk of our digital gift cards weren't being redeemed. Giftbit was the perfect solution to help us recoup some of that money and apply it to the next order. It's easy to upload contacts and make templates. They also allow for a bunch of different gift card options which shows that we care about our recipients (by letting them choose which type of gift is right for them). Cons You can resend an email individually with the click of a button, but it would be nice to be able to do a bulk reminder or resend to those who haven't claimed their offer yet, maybe with the ability to add some text. While the ability to get some of your unclaimed money back is great, our first preference is for recipients to use their gift cards! Review Source KK Katie K. Office Manager Information Services Used the software for: 2+ years ### "The answer to your reward issuing problems" March 22, 2019 5.0 Pros \-Template feature -Ease of ordering -Contact retention (with the ability to resend or see if someone has claimed the gift card yet) -Customer Service Team is quick to answer and can always resolve my issues Cons I wished that there was additional currency choices and gift card type. Also wish there was a way to view the orders by number, when its monthly reporting time, digging through my emails can be a pain. Review Source VR Verified Reviewer Business Leader - Client Experience Public Safety Used the software for: 6-12 months ### "Great instant Product - Easy UX (Needs more Canadian Selection)" August 24, 2018 5.0 Employee rewards are always relevant in the moment and you don't always go ourt and buy gift cards...And variety is another issue...These guys solve that problem... Pros \- Visual - Instant reward & Gift - Tracking and utilization Cons Need more Canadian Options to be able to match the vast selection in the USD side Review Source SH Scott H. President Medical Devices Used the software for: Less than 6 months ### "Fast and easy gift cards for customers" July 27, 2021 5.0 Couldn't be more pleased. This was the gift card solution I was looking for. Pros It's very easy to purchase credits and send gift cards. I send customers gift cards after they participate in an educational Zoom meeting. It takes me less than 60 seconds to send the gift card. The incentive drives participation in the calls, which in turn drives sales. My customers really like that they get a choice of gift card as well. Cons I had trouble getting my logo sized properly and looking good in my template. However, I asked for help through the online chat box and my problem was solved in less than a day. There was a lot of effort and conversation by \[SENSITIVE CONTENT\] in order to make sure I got exactly what I wanted. The support was stellar. Review Source AE Ashley E. Creative Program Manager Information Technology and Services Used the software for: Less than 6 months ### "Tech-forward way to reward employees" April 26, 2021 5.0 Overall great - ease of use and efficiency were amazing with the automations and templates. Pros The ease of use to send Giftcards via links or email to many different people, on different teams at the company. It also has a great template setup and makes automations very quick. Cons We do have international employees and the functionality isn't there for Giftbit to send internationally — which was a small snag but since we're U.S.-based, it wasn't a huge issue. I can see it deterring international/global customers though. Reason for choosing Giftbit It had a sleek, intuitive interface and had automated templates for customization. We're a tech company, so anything we roll out to our employees needs to be top of the line in terms of usage and design, which Giftbit is. Review Source NB Nadine B. Marketing Specialist Hospital & Health Care Used the software for: 6-12 months ### "Giftbit Is AWESOME!" May 7, 2021 5.0 Great! Pros Giftbit is easy to use. With only a few clicks, you can send a gift to a large group of people. It's been a life-saver, especially in this COVID/remote world. Plus, the Giftbit team is extremely responsive and helpful. You can't beat that type of service! Cons I think Giftbit was easy to use and self-explanatory. Reason for choosing Giftbit None. Review Source SM Stacey M. Director Human Resources Used the software for: 6-12 months ### "Nice easy way to fulfill gift cards." April 29, 2021 5.0 Pros Loved the Zapier integration with our survey system. Super easy to customize. Lots of gift card choices. Good customer support. Cons I wish I could just attach a credit card and get billed for the cards as sent, versus the buying credits situation. Reason for choosing Giftbit Ease of use, and simplicity. Review Source KR Kathleen R. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great product -- especially in virtual world" April 26, 2021 5.0 A great option for staff appreciation. Pros We typically gave in-person incentives to employees at various company events. This product allows to to recognize our staff virtually, customizing the experience for them. A great option for staff appreciation. Cons The fees associated with VISA giftcards are high so we typically do not choose to use VISA. Review Source SB Sarah B. Experience and Retention Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Great Experience for our employees and Clients!" May 2, 2021 5.0 Pros We love using Giftbit to send surprise gifts to both our employees and clients. They are able to choose their giftcard based on our selected options and redeem it easily. It makes sending birthday, anniversary, thank you gifts and recognition awards so easy and I can't express how much I appreciate that! Cons I wish the notification emails looked a little less like SPAM! Review Source JH Jennifer H. School Director Education Management Used the software for: Less than 6 months ### "Highly Recommend" April 26, 2021 4.0 Pros I use Giftbit for staff gifts so they can select what they like. It has been very well received! Cons It would be nice to have more templates to choose from for sending the "cards." Also, the photo upload feature makes the picture very small. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.