# LateShipment.com Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LateShipment.com Software - reviews, pricing plans, popular comparisons to other eCommerce products and more. Source: https://www.capterra.com/p/173230/LateShipment-com --- # LateShipment.com Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LateShipment.com ## What is LateShipment.com? LateShipment.com is the world’s only cloud-based Post-purchase Success platform built for retail parcel shippers of all sizes to drive memorable delivery experiences, & reduce shipping costs by up to 20%. - Delivery Experience Management - Improve shipment visibility, grow revenue, & drive customer delight - Returns Experience Management - Optimize returns to retain revenue. - Automated Shipping Refunds - Save 20% of shipping costs through refunds for 50+ service failures & billing errors ## What is LateShipment.com used for? [Logistics](https://www.capterra.com/logistics-software/)[Shipping](https://www.capterra.com/shipping-software/)[eCommerce](https://www.capterra.com/ecommerce-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LateShipment.com?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.lateshipment.com&name=LateShipment.com) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LateShipment.com 3.5 (2) VS. [4.7 (46)](https://www.capterra.com/p/152285/FreightPOP/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.7 (150) Value For Money 0.0 (0) Value For Money 4.7 (142) Customer Service 0.0 (0) Customer Service 4.8 (144) ## LateShipment.com alternatives [4.2 (1,991)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [5.0 (7)](https://www.capterra.com/p/159496/Techdinamics-Warehouse-Integration/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [ShippyPro](https://www.capterra.com/p/164065/ShippyPro/) [4.7 (150)](https://www.capterra.com/p/164065/ShippyPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164065/ShippyPro/) Highest Rated [Swap Commerce](https://www.capterra.com/p/10017972/Swap-Commerce/) [5.0 (14)](https://www.capterra.com/p/10017972/Swap-Commerce/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017972/Swap-Commerce/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. 3PL Management Outsource and manage third party logistics Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases LateShipment.com 69 features Outsource and manage third party logistics Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Create, manage, and send invoices or bills to customers Process of submitting and following up on claims with insurance companies Analyze and calculate business costs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. A website or login for customers to access information Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency A note of the expected delivery date and time Notation showing the location and time stamp of shipment delivery Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Assemble applications and processes by dragging over and arranging pre-built components Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Create and send email blasts/campaigns Pre-made examples and templates for emails Automated handling of non-compliant EDI transmissions. Enable the process of exchanging one item for another Intended to be used by online stores Information, data and reports that are being tracked over time Management of inbound and outbound shipments in the context of international trade Track and manage inventory levels to maintain proper supply Process of printing custom labels through various methods. Identify the physical location of an individual, asset, device, etc. Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple locations Manage multiple teams and operations from a central location Track orders throughout the fulfillment process Track the parcel or consignment delivery status Organize and manage the accomplishments and development of employees or performance of applications or systems Predict future data based on historical data sets Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Oversee the process of issuing refunds Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Track and facilitate returns of products sold Track and monitor reviews of products or services Set & manage permission levels based on user roles and restrict access to only authorized individuals Finding the most optimal routes for drivers based on various factors and constraints Online portal through which end users can access the system, manage tasks, or obtain information The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Generate or print labels that contain shipping information for packages Track the status over time for a request, process, asset, or transaction At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Manage the planning and execution of supply chain activities Sample files or documents that could be customized as needed or used as is The ability to manage shipping audits for third parties such as clients Set up connections to third-party platforms to improve business processes Track and document the history, application, or location of an item or activity Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing ### Starting price Contact vendor for pricing Free trial available ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 3.5 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AU Anonymous User VP of Logistics Consumer Electronics ### "Lots of false alarms and misses truly lost packages" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 April 20, 2021 I had to make sure my team wasn't reshipping packages that were "suspected lost" because they were indeed just running late. Lots of false alarms. Pros I'm using this as an app within Freshdesk, so my experience may differ from those who use it in a different environment. It gives a sense of security that you don't need to track every package daily. Cons Lateshipment seems to pick up a lot of packages as "suspected lost" but they're just late. They should be categorized as "late" not "suspected lost" if they have scans within the normal parameters, but are just running late. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Logistics Manager Consumer Goods ### "Don't have to worry about making a claim" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 18, 2019 Pros Easy to check the status of intransit pacakges Cons USPS is not supported by this software for daily metrics Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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