# Dialing Innovations Call Center Application Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dialing Innovations Call Center Application Suite the right Call Center solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173066/Call-Center-Applications/reviews --- Dialing Innovations Call Center Application Suite 4.8 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dialing Innovations Call Center Application Suite Ease of use 4.8 Customer Service 4.5 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bill C. President Telecommunications Used the software for: 2+ years ### "DI provides personal, high-level service." March 8, 2018 5.0 Pros Feature rich, combining the best call center software features from all the competition. Incredibly stable. Review Source GF Gypsy F. Franchisee Food & Beverages Used the software for: 2+ years ### "Great system! Saved my business money. " May 1, 2019 5.0 We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone. Pros Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful! Cons Nothing so far has been negative. I really have liked everything. Review Source KG Karl G. Director of IT and Construction Restaurants Used the software for: 2+ years ### "Dialing Innovations" April 24, 2019 4.0 We have 30 of these systems, and i i probably have to call once a month for support for all locations. Pros Its a cheap alternative to a big phone bill. Cons When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant. Review Source JL Justin L. IT Manager Telecommunications Used the software for: 2+ years ### "A good Dialer System" March 14, 2019 4.0 Over the years they've become a very stable dialer system. Would recommend for most businesses. Pros Able to add just about any feature necessary. They don't have downtime that often. Pretty easy to use for the most part. They don't charge for minutes which is great. Cons Not the best customer service. Adding new features is not cheap. Review Source TB Tania B. Business Development Manager Financial Services Used the software for: 2+ years ### "The software is excellent and very reliable." February 28, 2018 5.0 Productivity, profit increase, workflow efficiency, ease of system management. Pros The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day. Cons The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website. Review Source AR Andrew R. Company Manager Food & Beverages Used the software for: 1-2 years ### "Call Center Applications Review" May 3, 2019 5.0 Pros There are many features that are noteworthy. The setup is very simple and the support is even better. We have used this system and rarely have we had any issues. Cost and simplicity are very important within any business when choosing a product. Cons I cannot list any negatives. Any issues that we have ever experienced had nothing to do with the system, but had to do with our internet service provider. Review Source GE George E. C.E.O. Used the software for: 2+ years ### "Very responsive. Great product." March 9, 2018 5.0 Pros This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs. Cons At times installation can be a short term problem. However the effort to install is worth the time and effort. Our team finds it easy to use and very functional. Review Source KP Kamlesh P. Owner Restaurants Used the software for: 2+ years ### "Subway" May 2, 2019 5.0 So far great but did not get return call few times from other services I was looking for! Pros Cheap and less handling for catering orders Cons Sometime we have to reset the equipment when theres no dial tone or cannot make call Review Source MTF Michael T F. Franchise Owner Food & Beverages Used the software for: 6-12 months ### "Great Restaurant Resource" April 20, 2019 5.0 I found the people I interacted with to be helpful and very prompt. The product has been a big help to me and I believe increased my catering business. Overall, a great buy! Pros I use this to help organize calls to my restaurants and direct to the correct party. It is really a great tool! Cons Set-up can be a little tough for a not technology oriented individual. Review Source VR Verified Reviewer CEO Restaurants Used the software for: I used a free trial ### "Easy use" April 16, 2019 5.0 How to install it Pros I like most about this because very easy to use, Cons I don’t see any user forum which will beneficial for us Review Source JP Jitu P. General Manager Food & Beverages Used the software for: 2+ years ### "Great Device." April 23, 2019 5.0 Great, we love this device. Pros \- First thing get more catering orders. - This device avoide marketing calls. Cons This device working very great. We are saving more money annually when we switch this device. Review Source sS stephanie S. CRC Pharmaceuticals Used the software for: 2+ years ### "CCA" November 2, 2018 4.0 Pros I have worked in a call center for over 15 years. I have worked for telecommunication, retail and banking. The software that I used was typically the same just with a few sections changed to the type of Call Center Environment. So it was very easy for me to adapt to each company easily. Cons No issue did I have with using these applications. Review Source HSG Harpreet S G. owner Used the software for: 2+ years ### "excellent money saving plan" March 15, 2018 5.0 saves money. Pros Recorded message gives a professional experience to caller Clear sound Saves money on land line expenses. Cons Initial setting is little time consuming and need little IT knowledge. some time stop working and needs rebooting Review Source BH Brandi H. Owner Food & Beverages Used the software for: 2+ years ### "Ease of Use " May 2, 2019 5.0 Pros Easy to use and visually easy to follow, thank you! Cons Nothing that we have run into since using it 3 years ago Review Source Talk to a Capterra advisor for free and get results within 15 minutes.