# YouScan Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about YouScan Software - reviews, pricing plans, popular comparisons to other Social Media Monitoring products and more. Source: https://www.capterra.com/p/173036/YouScan --- # YouScan Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) YouScan ## What is YouScan? YouScan is an AI-powered social listening tool, helps marketers, researchers, CX and PR pros fully understand their customers by providing insights into: "What they say", "What they do", and "Who they are". With 400+ clients worldwide, including Nestle, L'Oreal, PepsiCo, Coca-Cola, and McDonald's, YouScan offers: 1. Insights Copilot, the first social listening assistant powered by ChatGPT. 2. Industry-leading social media image analysis capabilities. 3. Powerful reporting and user-friendly UI. ## What is YouScan used for? [Social Listening Tools](https://www.capterra.com/social-listening-tools-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/) Overall rating Based on 106 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $499 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## YouScan alternatives Highest Rated [Blabla](https://www.capterra.com/p/10032849/Blabla/) [5.0 (9)](https://www.capterra.com/p/10032849/Blabla/#reviews) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/10032849/Blabla/) [4.2 (235)](https://www.capterra.com/p/277011/Brandwatch/reviews/) Starting price Contact vendor for pricing [Infegy Atlas](https://www.capterra.com/p/124219/Infegy-Atlas/) [4.6 (83)](https://www.capterra.com/p/124219/Infegy-Atlas/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/124219/Infegy-Atlas/) [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) [4.4 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/) Starting price $199.00 Per User, Per Month [Learn More](https://www.capterra.com/p/121447/Sprout-Social/) [View all alternatives](https://www.capterra.com/p/173036/YouScan/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Multi-Channel Data Collection 4.8 (62) 70.97% of 62 reviewers that rated this feature as important or highly important Collect information from multiple sources Reporting/Analytics 4.6 (57) 61.40% of 57 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Engagement Tracking 4.5 (45) 51.11% of 45 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Performance Metrics 4.7 (45) 55.56% of 45 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Social Media Monitoring 4.8 (44) 59.09% of 44 reviewers that rated this feature as important or highly important Track activity on sites such as Facebook, Twitter, Instagram, etc. Keyword Filtering 4.7 (40) 65.00% of 40 reviewers that rated this feature as important or highly important Monitor and collect information from social media based on specific keywords YouScan 62 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and analyze various metrics such as demographics, psychographics, behavior and other insights Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Compare key metrics for the business against prominent players in the industry Capability to use a search engine via operators like AND, NOT, and OR Monitor social media posts or web that mention a particular brand Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Evaluating strengths and weaknesses of companies with the same target audience Track activity of your competitors Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Initiate interactions with customers by proactively starting conversations or providing informational content Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Receive and/or send email notifications for urgent updates, requests, or other information Tracks metrics that provide insight into how a user interacts with any interface or product Find & retrieve relevant data or documents Track the usage of certain hashtags Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion Monitor and collect information from social media based on specific keywords Track and monitor a specific set of keywords Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Collect information from multiple sources Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Process and analyze human language in text or audio form Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Monitor social media sites for specific keywords Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Track social media posts that reference a specific brand, business, name, etc. Attach digital tags to documents and assets for identification, search, or monitoring purposes Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.7 (106) 4.7 Based on 106 reviews ## Pricing Value for money 4.6 (99) Free Trial [View pricing plan details](https://www.capterra.com/p/173036/YouScan/pricing/) Basic – Starter 3 $499.00 Other,Per Month Unlimited Plans $1,000 Value for money 4.6 (99) 4.6 Based on 99 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (104) 5.0 Based on 104 reviews ## User reviews Overall rating 4.9 Based on 106 reviews Filter by rating 5(93) 4(13) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BS Beatriz S. Analista Sênior de Social Listening Telecommunications ### "Clara mais com poucas possibilidades de recortes " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 20, 2026 Muito boa! A plataforma entrega uma clareza com um software limpo, mas sofro com recortes por ter uma divisão de telas que atrapalha uma visão geral Pros Clareza da plataforma, sendo mais fácil de aprender e ótimo Atendimento dos assistentes para resolver qualquer problema. Cons Organização das métricas, muitas vezes tendo que filtrar uma por vez, e gostaria de acessar várias de uma vez. Switched from [Brand24](https://www.capterra.com/p/149054/Brand24/) Plataforma antiga muito difícil de coletar certo, sem filtro de língua, assistência ruim Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Alessandra P. Media Intelligence Senior Analyst Information Technology and Services ### "A monitoring tool designed to support professionals in their work" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2026 I use YouScan for work on a daily basis and, overall, I am very satisfied with it. Having also tried other monitoring tools, I would recommend YouScan to anyone who needs to carry out social listening analyses, whether simple or complex. The interface works well and its monitoring capabilities are strong. The platform offers a high degree of customization, meeting virtually any analyst’s needs. On the few occasions when my team and I needed support, we received it quickly. For all of these reasons, I can say that my overall experience has been excellent. Pros Among the main strengths are certainly its ease of use, combined with the ability to carry out different types of analysis thanks to access to an extensive database. The application of filters is particularly valuable, as it allows users to select the desired level of analytical detail and offers a high degree of customization. In addition, the Insight Co-pilot feature helps quickly retrieve information and supports high-quality qualitative analysis. Cons One weakness I noticed lies in the limitations of Instagram monitoring, which depends on the presence of hashtags in posts and therefore narrows the overall monitoring scope. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Lubica J. Senior Expert Market Intelligence Consumer Goods ### "Effective AI‑Driven Social Listening" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2026 YouScan has proven to be a strong upgrade to our previous social media listening approach, primarily due to its user‑friendliness and AI‑driven insight generation, which contributed to its selection as the new SML provider after pilot testing and RFP evaluation. The tool significantly reduces manual effort compared to traditional keyword‑based social listening and enables us to ask more open, business‑oriented questions, supported by AI‑generated summaries and examples of real consumer mentions YouScan supports multilingual analysis through built‑in translation, enabling cross‑market analysis in English and reducing dependency on local‑language expertise for initial insight generation. Pros AI features increase speed & quality --> Insights Copilot helps team to get to insights faster and improves the overall quality of outputs. Query Assistant is a great helper when creating queries: The Query Assistant is highly appreciated, especially when building or refining more complex queries. It helps users structure logic correctly and speeds up the setup phase. Targeting consumer‑generated content is easier: Filters—especially Word of Mouth—are valued for focusing on authentic consumer conversations and reducing noise. Out‑of‑the‑box outputs help: The Digest and a more comprehensive word cloud are appreciated, reducing the need to build everything from scratch. Strong, responsive support: Fast, high‑quality responses from YouScan’s team Cons Insights Copilot examples: Provide more examples, avoid duplicates, ensure examples fit the insight summary and draw from broader sources. In some cases, too few examples are shown compared to the available mention base. Visual insights often are too sensitive when reading the OCR and with that we usually get a lot of noise. Would be great to have option how to show only what we want to show and eliminate irrelevant visual content. Switched from [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) YouScan enables open, business‑oriented questions and faster movement from data to insights through its AI Insight Copilot, which was not possible with the previous tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Comunicaciones Marketing and Advertising ### "MI experiencia con YouScan" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 La experiencia ha sido provechosa y la plataforma ha cumplido con las expectativas básicas que tenía. Pros El interfaz intuitivo, las pestañas de diversos tipos de filtros y las opciones que nos brinda con los complementos Cons Que los complementos tengan costos adicionales y que no estén dentro de un plán básico para emprendimientos. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GG Giancarlo G. Research Marketing and Advertising ### "quick and useful social listening source" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 20, 2026 Pros It's very intuitive. Not that difficult to understand and a quick source for recollecting and analyzing data. Cons There is some problems with no recollecting specific data. For example, I am searching for cars data, and gives some bikes data too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Filipe P. CEO Computer Software ### "A truly reliable partner for success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2026 YouScan has been a reliable and strategic partner for our work. The platform enables deep social listening, strong insights, and confident decision-making, while the team genuinely cares about helping us succeed. It feels less like a vendor and more like a long-term partner. We are heavy users of the API, and they are always open to listening to clients’ needs and demands. Pros It is a very complete solution, both in terms of data quality and variety, as well as visualizations and overall user experience. The support team is excellent and always available, consistently providing helpful suggestions and solutions. They are truly committed to their clients’ success. Cons The plans could be more flexible in terms of pricing and number of mentions, and it would be great to have an engagement filter to better prioritize and analyze high-impact conversations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VU Valdir U. COO Market Research ### "Broad access to digital sources and user-friendly experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 22, 2025 A user-friendly, comprehensive tool with access to many sources, although with limitations in number of queries and search tool. Pros YouScan offers more information sources that are not available in other tools, like TikTok content and the ability of integrating Google Maps reviews, among others. It is a very user-friendly platform. The fact that mention volume increases do not affect the project quotas is also a strenght. Customer Support has been very helpful and has addressed our questions and needs promptly. Cons The number of queries (in all plans) is very limited, which implies combining several projects into one query. This is not ideal for a medium or large operation, at least for agencies. Most other tools are not as restrictive on this matter, or don't have any limits. The "Search" tool (outside the Topics) provides very limited information since the sample is so small. Therefore it's useful only for very large volumes or for the mentions number. It is not competitive vs other platforms like Talkwalker. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CN Chai N. Project Manager Biotechnology ### "Exceptional Support and Product! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2025 Pros The customer service team is truly dedicated! They are responsive, helpful, and always ready to assist with any questions or issues. On top of that, the user experience (UX) is smooth and intuitive, making it easy to navigate and extract valuable insights without any hassle. The tool makes social listening effortless and effective. Highly recommended! Cons I don't see any downsides; it's better than the other social listening tools I have used and seen demos of. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Marinela B. PR manager Marketing and Advertising ### "Amazing Social Listening Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2025 YouScan has helped our agency expand the range of PR services we offer to clients. The tool brings significant value to brand reputation management and is definitely worth the investment. Their customer support is excellent—the team is always available, helpful, and ready to guide you whenever needed. Pros A social listening tool that provides a complex and comprehensive understanding of your brand’s reputation, as well as that of your competitors. It offers valuable insights into audiences, products or services, growth opportunities, and weaknesses. Cons The platform is intuitive, but it takes some time to fully understand and make use of all its features. Once you get familiar with its functionality, it becomes easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Leone v. Insights Manager Marketing and Advertising ### "Indispensable Tool, Unparalleled Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2025 Youscan has become an indispensable part of our daily workflow. From the very beginning, the platform impressed us with its ease of implementation. The interface is remarkably intuitive, allowing our team to get up and running with a minimal learning curve—a rare balance of power and simplicity. Our Customer Success Manager, \[sensitive content hidden\], is absolutely phenomenal. She is more than just a support contact; she's a true partner to our team. Her proactive check-ins, tailored training sessions, and incredible knowledge of the platform ensure we are always maximising its capabilities. What's more, the entire Youscan team genuinely listens. Our feedback is not only heard but actively implemented by the tech team, demonstrating a real commitment to client success. In a crowded market, Youscan distinguishes itself with a powerful platform and a customer-centric culture that is second to none. We cannot recommend it highly enough. Pros The feature set is where Youscan truly shines. The Insights Co-pilot is, without exaggeration, a game-changer. The ability to analyse images, the brilliant TikTok integration, and the sophisticated auto-categorisation have fundamentally changed not only the way we work but also the quality of our outputs. We are uncovering deeper, more nuanced insights from visual data and emerging platforms that were previously out of reach. Cons The platform interface has certain limitations, such as the inability to compare different date ranges. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173036/YouScan/reviews/) Popular comparisons [Infegy Atlas vs YouScan](https://www.capterra.com/compare/124219-173036/Infegy-Atlas-vs-YouScan)[Sprout Social vs YouScan](https://www.capterra.com/compare/121447-173036/Sprout-Social-vs-YouScan)[facelift vs YouScan](https://www.capterra.com/compare/150410-173036/facelift-vs-YouScan)[Mention vs YouScan](https://www.capterra.com/compare/149705-173036/Mention-vs-YouScan) [Reputation vs YouScan](https://www.capterra.com/compare/167624-173036/Reputation-com-vs-YouScan)[Brandwatch vs YouScan](https://www.capterra.com/compare/173036-277011/YouScan-vs-Brandwatch)[Mentionlytics vs YouScan](https://www.capterra.com/compare/149226-173036/Mentionlytics-vs-YouScan)[XM for Strategy & Research vs YouScan](https://www.capterra.com/compare/72396-173036/Strategy-and-Research-vs-YouScan)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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