# Swell Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Swell Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/172802/Swell --- # Swell Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Swell ## What is Swell? Swell boosts your practice visibility online by sending customized review invitation texts to your patients to earn reviews on platforms like Google, Healthgrades, Facebook, and more. You can manage and respond to reviews directly from your dashboard, monitor performance, see trends, and gather actionable insights from patient feedback. Ultimately Swell helps you rank higher in search results so prospective patients can find and connect with you through a suite of seamless communication tools. ## What is Swell used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 357 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 4% Pros & cons Intuitive and simple interface Automated patient feedback collection Recurring software glitches ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Customer Experience / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Experience / 2025 - Customer Satisfaction / 2025 - Patient Engagement / 2025 - SMS Marketing / 2025 Do you work for Swell?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.swellcx.com&name=Swell) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Swell 4.6 (357) VS. [4.9 (43)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting Price Contact vendor Starting Price $63 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (357) Ease Of Use 4.7 (43) Value For Money 4.5 (306) Value For Money 4.8 (37) Customer Service 4.6 (325) Customer Service 4.8 (37) ## Swell alternatives [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (81)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (153)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [View all alternatives](https://www.capterra.com/p/172802/Swell/alternatives/) ## FAQs about Swell Overview ### What problems does Swell solve? Swell solves low patient review volume, inconsistent follow-up, and fragmented communication by automating review requests, centralizing messages, and capturing feedback soon after visits. Dental practices, medical offices, multi-provider clinics, and marketing teams use it to reduce manual outreach, improve online reputation, and stay organized across locations and customer touchpoints. Answer based on 217 reviews Overview ### Which roles and teams benefit most from Swell? Swell is most used by dental practice owners, dentists, office managers, and practice administrators who need to streamline patient communication, reputation management, and review collection. Marketing teams use it to strengthen online visibility and campaigns, while executives and operations leaders rely on it to monitor patient engagement and support practice growth. Answer based on 357 reviews Overview ### What company size and industries is Swell built for? Swell is built for multi-location DSOs, MSOs, and private-equity-backed specialty practice groups, with most reviewers coming from small businesses at 92%. It is used most in Medical Practice and Health, Wellness and Fitness at 21% each, followed by Hospital & Health Care at 18%, with limited midsize and enterprise adoption. Answer based on 357 reviews Features and Usability ### What are the key features of Swell? Swell includes core reputation management features like review requests, review monitoring, and review generation across Google, Facebook, and other sites, plus 2-way messaging by text and email. Differentiating features include automated scheduling, multi-location dashboards, real-time response management, web chat, and review analytics for patient feedback and customer experience tracking. Answer based on 171 reviews Integrations ### Which third-party tools and platforms does Swell integrate with? Swell integrates with FareHarbor, Google My Business Review Manager, Meta for Business, HubSpot CRM, Open Dental, Zoho CRM, JobNimbus, and The Flybook. It also connects with tools like Modento, Wherewolf, Total Expert, and Kennel Connection, and supports over 90 integrations across healthcare, dental, veterinary, and practice management systems. Answer based on 42 reviews Getting Started and Support ### What training and onboarding options does Swell offer? Swell provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars share product information in a group setting, and documentation and videos offer self-paced reference materials. Answer based on 3 reviews Getting Started and Support ### What customer support options does Swell offer, and how do users rate the experience? Swell offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as quick, helpful, and strong during onboarding and troubleshooting, though some report inconsistent follow-through, voicemail issues, delayed responses, and occasional frustration when technical problems or account questions are not resolved promptly. Answer based on 89 reviews Review management ### How well does Swell handle review management? Swell makes review management easy through automated requests, centralized replies, and links that send customers to the right review sites. Small businesses, healthcare practices, and multi-location teams like the simple dashboard and text-based outreach, though some users want better website widgets, more flexible survey flows, and stronger help with disputed reviews. Answer based on 171 reviews ## Who uses Swell? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 215 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 215 reviews Administrative 40% Administrative 40% Marketing 17% Health & Medical 7% Entrepreneurs/ Owners 7% Others 30% Top industries Based on 215 reviews Medical Practice 29% Health, Wellness and Fitness 28% Hospital & Health Care 25% Retail 10% Other 8% ## Pros and Cons Intuitive and simple interface 95% positive reviews out of 74 Most reviewers indicate ease of use as a major benefit, highlighting the platform’s straightforward, user-friendly design. Recurring software glitches 65% negative reviews out of 43 Some reviewers find bugs and issues problematic, mentioning frequent errors, connection problems, and confusing feature glitches. Automated patient feedback collection 97% positive reviews out of 30 Most reviewers describe patient reviews as easy to collect through automated, timely requests, boosting engagement. Brian S owner, 11 - 50 employees. "Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months that we have been with Swell is amazing!" Significant growth in online reviews 93% positive reviews out of 29 Most reviewers report review increase as substantial, noting dramatic rises in Google ratings and overall review volume. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Review Monitoring 4.7 (65) 60.00% of 65 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Review Request 4.6 (63) 69.84% of 63 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Negative Feedback Management 4.4 (59) 47.46% of 59 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Response Management 4.4 (56) 48.21% of 56 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Notification 4.5 (52) 48.08% of 52 reviewers that rated this feature as important or highly important Notifies a business when a review is left Dashboard 4.3 (48) 47.92% of 48 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Swell 69 features Send and receive text messages to communicate with clients or prospects in real-time Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Ability to chat online in real time Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Communicate using messages within the system Electronic coupons delivered to a mobile device that can be exchanged for a discount Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows for businesses to run a variety of different campaigns across different channels Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple locations Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Allows medical providers to engage patients in a variety of ways to ensure their health. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Streamlining repetitive tasks and activities through automated and predefined workflows Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Planning and managing of resources and procedures to mitigate the impact of events and incidents Allows businesses to manage badges from review websites. Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Send individual or bulk text messages at predetermined times Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allows businesses to share their videos on social media. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.5 (357) 4.5 Based on 357 reviews ## Pricing Value for money 4.5 (306) ### Starting price Free trial available Value for money 4.5 (306) 4.5 Based on 306 reviews ## Integrations [ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ Jobber](https://www.capterra.com/p/127994/Jobber/)[ NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[ FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[ ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (325) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (325) 4.6 Based on 325 reviews ## User reviews Overall rating 4.6 Based on 357 reviews Filter by rating 5(265) 4(61) 3(18) 2(2) 1(11) Mentioned topic Sorted by most recent NG Natalie G. Practice Management Hospital & Health Care ### "Swell (Happy Customer)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2026 Love the experience with swell. It really helps us keep up with patient experience and just how they feel about the practice. Pros The transparency for the new patients to check us out before they come in to see us to ease their nerves about the root canal process. Cons Not much to dislike....it is pretty easy to use, and we really watch them to see how patients view our practice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Cher P. Practice Director Hospital & Health Care ### "Practice Director" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and improving our online presence. Pros Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall. Cons Limited customization options in certain areas, which can make it a bit harder to tailor messaging exactly how we’d like, but overall it still works very well for our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Tracy C. Owner Health, Wellness and Fitness ### "MOST EFFICIENT COMMUNICATIONS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2025 Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders. Pros We love the ease of use for efficiently communicating with our clientele where they are - which is digital! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow! Cons That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Podium didn't allow us to take payments through the platform and is was a bit more clunky with keeping conversations organized. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Rodney R. Administrator Medical Practice ### "Positive Move to Swell" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2025 Our experience with Swell has been seamless and positive considering the method we were using prior. We have noticed how our Google reviews have jumped up since joining Swell. Pros The ease of use from the providers side requesting reviews from the patients. Also, seeing the number of reviews on a month-to-month comparison is easy to decipher. Cons No problems so far. Everything has been easy to incorporate into our daily operations. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Integration of reporting to generating emails for reviews was cumbersome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jonathan F. Owner Health, Wellness and Fitness ### "Best decision ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2025 Beyond excellent. The team behind Swell is incredible. Cam besides being super knowledgeable and efficient, is very personable and follows up closely personally. He’s easy to reach snd to communicate with. In general whole team is great Pros Swell has been the best add on to our online campaign. The setup is minimal and it works like magic from the day you start. Reviews just pour in. Cons I wish I knew about it earlier. Id suggest more exposure. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Not efficient nor user friendly cumbersome Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Amy J. Manager Health, Wellness and Fitness ### "Sorry to say goodbye" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 3, 2025 We would still be using Swell, but the new program that we are using has the chat ability within the program. Pros I loved the easy access to our clients. I loved seeing when we would get a new review. Cons Creating a chat to a new member wasn't the easiest to figure out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kim H. practice manager Medical Practice ### "Practice Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2025 Swell is a great company to work with, they do what they say and in a timely manner. Great results! Pros Positive outcome, friendly and direct customer service, great company! Cons It's all good. There are no issues at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VB vicky b. Office Manager Medical Practice ### "It's the "easy button" for reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2024 great, thank you for helping us with online review status Pros easy to use patients response rate is good Cons not all of our patients are in swell, we need to manual enter several Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brian S. owner Hospital & Health Care ### "Swell is the best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2024 Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months that we have been with Swell is amazing! Pros Very easy to set up and get on board with them. Cons I really don't have any cons... from set up to 4 months into the program we have not had one disappointment! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Kyle A. Practice Manager Hospital & Health Care ### "Swell Review 2024 " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2024 Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's consumers. Pros The ease of access to view, reply and make adjustments when necessary to reviews, and contacts. Cons The length of time for implementation of Swell as a part of our workflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172802/Swell/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)