--- title: "Time and Attendance Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Time and Attendance the right Time Tracking solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172648/Advanced-Time-and-Attendance/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Time and Attendance 4.3 (61) [View alternatives](https://www.capterra.com/p/172648/Advanced-Time-and-Attendance/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Time and Attendance Ease of use 4.2 Customer Service 4.3 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Corey C. Warehouse Analyst Used the software for: ### "Mitrefinch - A Terrific Company" January 6, 2015 5.0 I love the software. Our business has some unique requirements and Mitrefinch meets all of them. Review Source RW Renya W. Senior Manager Strategic Initiatives Education Management Used the software for: 1-2 years ### "Very flexible, capable of handling complicated reports, scheduling and accrual rules." June 24, 2018 5.0 Improved record keeping, and savings from devoting fewer manpower hours to time and attendance Pros I like the calc features that let experienced users customize the software for their organization. I also like the fast response of the support team. Cons I became the Time and Attendance administrator after it had already been selected and partially setup. I found it challenging to learn how to use all the features of the software - a fully documented users guide for administrators listing all settings and codes in WINTMS would be extremely helpful. Review Source MH Melissa H. HR Generalist Retail Used the software for: 2+ years ### "Not Great for TMS software" December 12, 2018 2.0 I would not recommend this product. Pros We use Mitrefinsh Time Management Software. It gets the job done through biometric clocks where all employees punch in. Cons The reporting features are terrible. If I need to run a report for myself in HR I always need assistance about which report to run and how to exactly do it. It is very confusing and the system has a hard time calculating hours worked for a certain time period. Review Source MR Michael R. Technology Consultant Used the software for: ### "Advance Sytems TMS - Too bad I couldn't give it 6 Stars!" January 12, 2016 5.0 We've now been TMS users for more than a year. We happily renewed our Support Policy just recently, at a very reasonable price. Although we've only had to call Advance one or two times, their response has been phenomenal. Just a few weeks ago, I noticed that calls weren't being updated in TMS. I nearly panicked. I had thought that we had lost a number of days of data. One call to Advance and they were logged into our system and in a matter of less than an hour, data was restored and the system was operational. When I first decided on TMS, about 18 months ago, I was wary that the 'real' costs were going to far in excess of what we were quoted. I thought that we'd be charged for additional seats even though the total numbers we needed stayed constant, just the users changed. However, the only additional charges were when we increased the total number of actual users. And that is a ONE time payment. In addition, Advance put us in touch with a remote call service that was just as upfront as they are. We selected a plan back in the beginning and haven't had to upgrade and/or improve it since. During the selection process I evaluated calling plans that were literally 10X more expensive, each month! There hasn't been an aspect of our implementation that wasn't handled professionally and on time. We even moved to newer servers over the past year and that went so smoothly, we hardly noticed. Advance Systems has been a world class choice for us. Price, performance and support, a 6 star rating doesn't do it justice. Review Source TC Tamara C. HR Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A title is not required for a survey." May 12, 2016 4.0 Pros Windows are easy to navigate through. Able to configure the system to suit individual needs. We have many variables and for the most part, the software is able to accommodate the variety. Cons Software has some limitations on how it performs. Must be configured properly from the beginning. System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient. I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back. Review Source PB Philip B. IT Manager Food Production Used the software for: 2+ years ### "Mitrefinch review" April 17, 2019 2.0 Regularly having to chase the Sales team for quotes. Pros Door control, site monitor , site planner Cons Grouping of doors is not flexible enough Review Source LE Laura E. Health & Safety advisor Consumer Goods Used the software for: 2+ years ### "TMS" April 10, 2019 3.0 Pros Versitility and quite simple to use and understand Cons Very slow - May just be the version we work from, as is quite old Review Source HP Hannah P. HR Director Retail Used the software for: 1-2 years ### "Terrible experience" December 7, 2018 2.0 Speak to at least 2/3 of their customers before you even consider buying this product. I spoke to one who was happy but wish I'd spoken to more, and questioned them more. Pros We were given the sales pitch and the features sound great, they can do everything! Once it is up and running the data you can retrieve is great. Cons The service has been truly awful. The company has undergone a lot of change and I feel the customers have been forgotten along the way. They try to do too much. Review Source HM Helen M. Service Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Mitrefinch review" April 17, 2019 4.0 Communication with projects not always straightforward and can be time consuming. Have had issues with invoices Get good software support when needed People who have visited us have been very knowledgeable Pros Simple and straightforward to quick to use. Stable Cons The report formatting isn't great. Could be due to the version we're on. Review Source MM Melanie M. Solutions Support Analyst, Senior Insurance Used the software for: 2+ years ### "Support experience" May 25, 2016 4.5 Pros This software is very user friendly, easy to administrate and eases admin with keeping track of and calculating vacation days, sick days, etc. Mitrefinch overall has awesome support and friendly IT staff. I personally worked with Larry Walsh on the last issue and he was very friendly, personable and knowledgeable about the software. Cons The only thing that bothers me is time changes and terminals not always keeping proper time. Sometimes the terminals are 2 to 3 minutes fast. Review Source LN Laurie N. Payroll Manager Management Consulting Used the software for: 2+ years ### "Overall thoughts about TMS" September 27, 2016 5.0 Pros User friendly and efficient support when I need it. Cons Nothing. . works great for our needs. Sometimes it needs rebooting, but at least nothing has been lost. . Review Source GD Geraldine D. HR & Training Manager Used the software for: ### "One Very Happy & Satisfied Customer" January 13, 2016 5.0 DLR Leisure have been using TMS over 4 sites since January 2012. TMS has made everything more efficient and less time consuming. TMS allows the easy transfer of employee data to our payroll system, which now sees payroll only taking 3 hours to process, as opposed to 2 days. Very Flexible System and it can be tailored to suit your business needs. The extensive reporting capabilities of the system gives us access to attendance information and allows us to determine the reasons for absenteeism and the associated costs. Advance Systems Ireland have always delivered superior customer service which make them a pleasure to deal with. Want an excellent Employee Management System give Advance Systems a call, you won't be disappointed. Review Source SB Sarah B. VP Operations Construction Used the software for: Less than 6 months ### "Mitre Finch" October 25, 2017 4.0 Pros Items were able to be customized to my company needs - Reports could be designed however we needed Cons Several UK features can't be changed or omitted. System can be very rigid and inflexible. Some reporting features are too complex for most users to create and maintain. Review Source KP Kevin P. Controller Used the software for: ### "Bruin Plastics' business relationship with Advanced Systems" January 12, 2016 5.0 Bruin Plastics is a small manufacturing company and started working with Advanced Systems in 2011. We utilize the payroll system for tracking hours worked by our employees. There are many other aspects of the system we do not utilize, however Bruin has only had great experiences with Advanced Systems. When we moved from XP to Windows 7, Advanced Systems helped get TMS working on the new platform and accomplished this in time to get the workforce paid on time. The support staff has helped out every time and they support the product. Review Source LD Leo D. VP Operations, Owner Used the software for: ### "Advance Systems is simple, ease to use time tracking software with GREAT Customer Service" January 13, 2016 5.0 We have been using Advance Systems software for over 2 years. Our employees and managers have adopted the software and have found it quite easy to use. It has also made our payroll process more streamlined and reduced the time and energy to manage our employees. As a small business, every minute saved goes directly to the bottom line and we have saved many minutes over our 2+ years using Advanced Systems. Review Source SO Sal O. Finance Manager Construction Used the software for: Less than 6 months ### "Factory labour management" December 7, 2016 4.0 Very efficient software which has enabled us to track our labour usage on a daily basis and monitor our factory performance Review Source CB Craig B. Food & Beverages Used the software for: ### "Mitrefinch Review" April 17, 2014 3.0 Pros I like the flexibility, the broad scope, and the integration. Cons Documentation isn't always up-to-date. Also, there's been a loss of relationship and structure to relationship (we have grown apart!). Review Source JS Julie S. Hospitality Used the software for: ### "Flexipay Review" April 16, 2014 4.5 Pros It's easy to use, and the support and back-up is excellent. Cons It's regularly updated to keep up with legislation changes. Review Source KB Katie B. HR Manager Used the software for: ### "Fantastic! Love Mitrefinch" July 31, 2014 5.0 This is by far the best offering. Review Source BS Brian S. Accountant Used the software for: Less than 6 months ### "MitreFinch Time Management System" November 3, 2016 5.0 Like the product so far. Been using it only a short period, but really seem to fit our needs. Pros Ease of use. Does take some training which they provide. Cons Haven't found any cons so far. Review Source FB Fiona B. Group People Manager Food & Beverages Used the software for: 2+ years ### "Time and Attendance " September 24, 2026 4.0 Pros The online system is easy to navigate and as an admin user it is good how you can set parameters for other users, such as managers and supervisor. Making it a great system for HR but also for wider use for managing and tracking hours, absences etc. Cons Report writing can be difficult, however the support team are excellent in being able to answer queries so you are able to write reports to then gather the data you need from the system. Alternatives considered [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[Staffology HR](https://www.capterra.com/p/249670/Staffology-HR/) Reason for choosing Time and Attendance Staffology had a similar cost however we did not feel the product was as good as Time and Attendance. SAP could do alot, however the price was very high and we could not justify that spend as a business. Time and Attendance gave us a good product and the right price. Review Source Response from OneAdvanced October 9, 2026 Thanks for your feedback! We're glad you're finding Time & Attendance easy to navigate and having such a positive experience. As for the reports - customers with access to our Data Platform can adopt Power BI using the integration available. Our experience is that customers find using the Data Platform with PowerBI helpful when report building. Increased reporting functionality is on the roadmap as part of our drive towards the Intelligent Experience. jG john G. business systems manager Food & Beverages Used the software for: 2+ years ### "Good functionality but poor customer service" March 26, 2019 3.0 The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while \[SENSITIVE CONTENT HIDDEN\]was in post. A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system. The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated. Pros Ability to deal with open finish times and multiple shift patterns. Calculations allows for bespoke business logic without development. Web TMS is good. Has reduced payroll queries. Email encrypted payslips. Cons Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it. System flexibility can be its downfall in that its complex for new users to pick up. Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, \[SENSITIVE CONTENT HIDDEN\] , filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before. Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time. Paid for training was insufficient and not compensated. Review Source VR Verified Reviewer Director of IT Accounting Used the software for: 2+ years ### "We've had TMS for 6 years now, I find it very easy to use" June 25, 2018 5.0 We switched to TMS from another Time and Attendance software that was made solely for Public Safety and did not suit our needs, it was very cumbersome and hard to figure out. TMS was much easier to use and manage. Pros We are still on version 7 and have not upgrade to version 8. The software is easy to use, fast, easily customizable, quick to learn, and can integrate with other payroll software Cons Sometimes support can be slow, it's gotten better than it used to be. Reporting can be slow as well when done on all employees, we have about 750. Review Source KM Kaysey M. Human Resources Used the software for: 1-2 years ### "ALWAYS great customer support!" June 21, 2017 4.0 Pros I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS! Cons I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done. Review Source MP Martyn P. Digital Operation Manager Airlines/Aviation Used the software for: 2+ years ### " Mitrefinch TIME & ATTENDANCE Review" May 2, 2019 4.0 Overall the system is fit for purpose; certainly for the limited features we currently employ at our facility. This MAY change as we move forward. Pros The facility of a Web interface for end users to interact with, removing the need to install client software to the general populous Cons Complexity of the underlying DB seems overly complex - certainly for the level of use we currently use. Documentation on the reporting tools is difficult to find/understand Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.