# Jackrabbit Gymnastics Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jackrabbit Gymnastics the right Gymnastics solution for you? Explore 369 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/reviews --- Jackrabbit Gymnastics 4.6 (369) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of Jackrabbit Gymnastics Ease of use 4.3 Customer Service 4.7 ## Pros and Cons in Reviews CA Charlotte A Administrative AssistantSports, 11 - 50 employeesUsed the software for: 1-2 years. “Really responsive to help inquiries, love that you send out newsletters/webinars and add features proactively, thank you for increasing PAD limit to $3000!“ March 26, 2026 MH Melisa H Owner and head coachNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance“ December 3, 2024 NH Nikki H Office StaffSports, 11 - 50 employeesUsed the software for: 6-12 months. “Jackrabbit goes above and beyond in many aspects and offers great customer support to help us make sure we're taking advantage of the features they offer as much as we want.“ January 8, 2026 JU Josh U Director of OperationsEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “Like the usage on the phone. If I am trying to search and enrollment detail report, when I go to search the schools I would like to include, I’m not able to read the full name of the school.“ December 12, 2024 MH Melisa H Owner and head coachNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers.“ December 3, 2024 SR Sabrina R Gymnastics CoachSports, 51 - 200 employeesUsed the software for: More than 2 years. “As an administrator there are certain features it was difficult to navigate when enrolling/billing students, which was challenging when trying to provide fast and excellent customer service.“ December 6, 2024 SM Samm M Events Department leaderEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “I love the ease of scheduling and payment processing and posting.“ March 14, 2026 AM Ashley M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It could be slightly more user friendly. But my least favourite thing is that when participants register, their purchase can be stolen right out of their cart until they actually hit the purchase button.“ December 3, 2024 ## Showing most helpful reviews Showing 1-25 of 369 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David W. Consultant Sports Used the software for: 2+ years ### "Decent website integration" March 15, 2022 4.0 Overall it is really nice to be able to show the dates and times classes have available slots (or if there's a waitlist). I think that's a great feature - I just wish we had more control over the look and feel of events. Pros JavaScript integration for classes to appear on the website is great - I can easily customize the look and feel to match the gym's brand. Cons Events can only be embedded on the website through iframes, which means the fonts and colors don't align with our brand. Review Source MH Melisa H. Owner and head coach Non-Profit Organization Management Used the software for: 2+ years ### "Amazing software " December 3, 2024 5.0 Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Pros Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Cons The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Less expensive and more user friendly for all Review Source CA Charlotte A. Administrative Assistant Sports Used the software for: 1-2 years ### "We continue to grow with a solid system, thank you JR!" March 26, 2026 4.0 Pros Really responsive to help inquiries, love that you send out newsletters/webinars and add features proactively, thank you for increasing PAD limit to $3000! Cons Need more improvements to the new Camps (there were issues with getting athlete enrollments and reports for this are really basic), the payment surcharge feature was difficult to switch over to since we lost payment information (it was costly to save it). Review Source Response from Jackrabbit Technologies April 1, 2026 Hi Charlotte! Thank you for sharing your experience. We're so glad to hear our support team, updates, and resources like webinars have been helpful as you continue to grow. We also appreciate your feedback on Camps, and encourage you to continue sharing input directly in the product to help shape what’s next. If you’d like any help along the way, our Support team is always here to assist. Thanks again for being part of the Jackrabbit community! ZL Zac L. Owner Sports Used the software for: 2+ years ### "Good overall, a lot of room for improvement" December 3, 2024 3.0 Jackrabbit is still overall a good tool, it can be frustrating at times trying to find a report that may or may not fit your criteria. The user interface feels clunky and the learning curve is steep. Pros Jackrabbit does a great job at class setup, you can go as granular or generic as you want. The parent portal is good for online payments. The fees for online payments are pretty reasonable as of the typing of this review. Our other users report that customer support is knowledgeable and responsive. Cons Jackrabbit has a lot of room for improvement in the below ways in my opinion: -Providing an intuitive user experience -Task and email automation -The ability to filter on gym data from generated reports -The ability to create custom reports -User friendly and visually appealing reporting on gymnast skill progress (myskillchart is on the right track). -Easy integration to 3rd party CRMs Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/)[High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) Reason for choosing Jackrabbit Gymnastics It was the first platform we found when we were in our startup phase. Review Source SS Skylar S. Owner Sports Used the software for: 2+ years ### "Arbuckle Xtremes review" January 8, 2026 4.0 It was pretty good. Few things I wish that would change and be a little more automated. We had a few issues this year but overall not bad. Pros I like the automatic billing and the reports. I do like the location going to different bank accounts. I like that navigation is user friendly. Cons I don’t like that we can only do families as separate locations. Would be nice to do it by student or by class. I don’t like credit card fees. I do wish on jr labs that yall come up with a way to use it before releasing it. I don’t have time to sit and play with the new things. Had some issues with the automation tasks not working well. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics Jackrabbit has automatic billing which I like. Switched from [SportsEngine](https://www.capterra.com/p/134125/SportsEngine/) Gomotion didn’t have great support to help me. Review Source Response from Jackrabbit Technologies January 26, 2026 Hi Skylar! Thank you for sharing your feedback. We're glad features like automatic billing, reporting, and navigation have been helpful, and we appreciate your insights on where improvements would make a difference. That’s exactly what Labs and our in-app feedback panels are for - so you can help shape the product as we continue building with you. Please feel free to reach out to our Account Management or Support team to schedule a checkup call and get the most out of Jackrabbit! VR Verified Reviewer Owner Sports Used the software for: 6-12 months ### "Strong platform for the basics with great customer service, but beyond that..." December 12, 2024 3.0 Pros It gets the basics done well - class sign ups, attendance/check-in, payments. customer service is excellent / they really care of the customers. It helps that a lot of them are former gym owners! Cons Beyond the basics, it gets wonky... you want to charge a deposit for summer camps? can't do that. you want to offer a trial class and charge them? here's a workaround. god bless the customer service folks who know all these tricks and ways to make the software work. Lastly, reporting is very poor. I wanted to get a basic revenue by category by month report, and I was told I needed to upgrade the package for a 3,000 student school, or I can get the reports manually by month. Customer service keeps saying "please add this to our suggestion box" or "this is a highly-requested thing." Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics better at the basics - online registration and parent portal were simpler. Review Source BH Becky H. Recreational Program Director Health, Wellness and Fitness Used the software for: 2+ years ### "Wonderful software!" December 20, 2024 5.0 Any time I need help with anything there is always a real person available via chat to help. It is simple to set up a phone call appointment for more difficult issues. Pros Everything in one pace! The new dashboard is so much more user friendly. The All Classes, All Families, and All Students grids are used my me EVERY DAY. So many fields can be filtered to display EXACTLY what you need. Then one click to email/text/push notify the filtered list! Cons We have not found a good way to make private lessons work for our gym, even using the new appointments feature. We make it work with Events, but there are so many steps involved to make the process work for us. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) I created the database we were using when I was a high school student. It served us well when we were smaller, but as we grew and had the need for accepting credit card payments and doing online registrations we needed something more robust. Review Source JD Jen D. Gym Owner Sports Used the software for: 2+ years ### "Jackrabbit longtime user" December 3, 2024 4.0 Very good! I've used it for close to 5 years now. Pros It is very user friendly and the help chat rooms or calls have been very helpful. Cons It is confusing the billing options as I always get charged for a high volume of memberships when I actually only have 100. Its hard to set it up where families register for something, yet don't get counted as a member taking classes. I often have a one time user (open gym or clinic) and then they do not continue. I don't feel I should be paying for them as members. I understand I have to go in and archive these families but that is time consuming to do all the time and then some want to return and can't because I archived them. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics I felt this one suited my needs more and I have had other gyms use your product and like it. Review Source MR Misty R. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Recommended for gyms of all sizes!" December 6, 2024 5.0 We have used Jackrabbit for around 8-10 years. It has made our bookkeeping process much easier. It fits most of our needs and we have not had any issues with the services. Pros Ease of use, information retention, provides graphs and charts for comparison. Cons I wish I had more authority to create reports, more options to adjust reports. I would like the ability to create reports with specific information that I need, not just prefilled templates. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics Cost, ease of use, customer service, easy to set up, met our needs Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I needed something specific for gymnastics/cheer. Review Source SM Samm M. Events Department leader Events Services Used the software for: 2+ years ### "Scheduling easy " March 14, 2026 4.0 I love the ease of scheduling and payment processing and posting. New items could use more work before coming to user view. Pros Jackrabbit makes class scheduling easy to do! For parents and instructors. Payments are easy to process and post as well. Cons Customer service is not always the most helpful. They tend to roll out new things without properly running through systems Review Source Response from Jackrabbit Technologies March 19, 2026 Hi Samm! Thank you for sharing your feedback. We’re glad to hear scheduling and payment processing have been easy for both your team and your families. We also appreciate your input. Providing helpful, reliable support is very important to us, and we’d love the opportunity to learn more about your experience and how we can better support you. Please feel free to reach out so we can connect and assist further. Thanks again for being part of the Jackrabbit community! SB Sara B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Review of jackrabbit " December 3, 2024 4.0 Overall experience is good, I wish there were more features around birthday parties, privates lessons, adding mass charges by adding rules- automatically add sibling discounts or multi class discounts. Pros Ease of use. Jackrabbit makes an effort to make regular upgrades. Cons Parent view of charges, functionality on adding charges (review statement below) Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/)[SportsEngine](https://www.capterra.com/p/134125/SportsEngine/) Reason for choosing Jackrabbit Gymnastics Functionality and its what’s parents are use to in our area. Review Source DM Deena M. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I love Jackrabbit!" March 12, 2024 5.0 Our administrative time has been cut in half because we switched to Jackrabbit. The customer support and education is outstanding. They even offer We love it! Pros Jackrabbit seamlessly allows a parent to register and pay for a class online without any extra administrative attention. It saves so much time and money. The features that Jackrabbit has and keeps adding are great and the customer support and education is outstanding. Cons The email module is a little cumbersome. It would be great to be able to paste a PDF or Word document into the email or have more freedom with it. Switched from [Twin Oaks](https://www.capterra.com/p/84868/Twin-Oaks-Club-Management/) Twin Oaks is our current fitness membership software because it meets some of the needs of our club. We use it for things that Jackrabbit can't do in a fitness club setting but it is so glitchy and hard to reach customer service. We use Jackrabbit as a second software for our kids programs ( gymnastics, swim lessons, camps, etc) that Twin Oaks poorly supports. If we felt Jackrabbit could support a full club management we would gladly switch for our full membership. Review Source AC Amy C. Coach/Secretary Sports Used the software for: 2+ years ### "Best Program for Gymnastics" June 21, 2023 5.0 I have used JackRabbit for 7 years and it is better today than when I started. It is a program that you make “yours” so it is exactly what I want Pros Learning a new system to run the gym could have been difficult, but Jackrabbit makes the entire process simple. Setting it up, using it for financial, skills, attendance, reports, and whatever you desire. Their videos are helpful, but when I can’t figure something out, the support team is right there and great! They show me how to do, not just tell me. Cons They are constantly updating, so when there is an issue, or something that would help the subscribers better utilize the program, the support team is looking for a way to make it more efficient. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics I would have said price since 7 years ago that was important. Review Source kK karlie K. Administrator Sports Used the software for: 2+ years ### "Jackrabbit Review" December 16, 2024 4.0 jackrabbit is a great system. when needing help, the jackrabbit team is usually quick to assist. Pros jackrabbit is very user friendly and for the most part, has everything you need to keep organized! Cons 1\. the new home screen 2. the option to have ALL of our staff hiring documents uploaded through jackrabbit. as well as staff training like WHIMS etc Review Source TS Tracy S. President and Owner Sports Used the software for: 2+ years ### "Great access, Lots of options, difficult to learn" December 3, 2024 4.0 I won't leave it, but sometimes it is cumbersome Pros I like that it can be accessed remotely! Cons Difficulty learning all the parts, difficulty finding how to learn all the parts Review Source KB Kelsea B. Team Administrator Sports Used the software for: 2+ years ### "Overall Jackrabbit is a WIN" December 3, 2024 4.0 Pros The ease of class & schedule building, attendance on both the parent side and on the coaches side during class and tuition processing are great! Cons The amount of options is great, but it can be very overwhelming and difficult to understand which option applies best at times. Review Source KL Karla L. Business manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great company " December 6, 2024 5.0 User friendly, it is very easy to navigate Pros Customer service is great! They helped me figure out while our policies weren’t on our website. Cons That I can’t add a deposit for an event. Review Source IG Irene G. President Fine Art Used the software for: 2+ years ### "JR review ratings" December 6, 2024 5.0 Good, good customer support, always follow up and have been able to reconcile most issues. Pros It has given us the freedom to do other things with the time saved from our old fashion billing. Cons I would like to be able to do my custom billing with closings in mind, it's a hard work around to get what I need for every 4 weeks, with breaks in there. Review Source CA Cindy A. Adminstration Sports Used the software for: 2+ years ### "Jackrabbit At Work" December 11, 2024 4.0 I have been using Jackrabbit for 10 plus years. I find it very easy to use although I feel like some steps could be more user friendly Pros I find most parts of Jackrabbit to be very user friendly Cons Some things could be more user friendly and not require so much thought Review Source CS Caitlin S. Preschool Director Sports Used the software for: 2+ years ### "Organized and Happy" December 3, 2024 5.0 Jackrabbit has saved us so much time by keeping us organized. Pros I really appreciate the easy of creating classes and events. Cons The ability to search a student or account is very hard to read on my phone. Maybe offer 5 search categories instead of the full search choices. Review Source SR Sabrina R. Gymnastics Coach Sports Used the software for: 2+ years ### "Experience with Jackrabbit" December 6, 2024 4.0 I am a gymnastics coach and used Jackrabbit as an administrator for enrolling, billing, attendance, etc. It was generally convenient to use and keep organized with. Pros It was convenient to have all the features we needed in one place. Cons As an administrator there are certain features it was difficult to navigate when enrolling/billing students, which was challenging when trying to provide fast and excellent customer service. Review Source mH mezia H. Executive Director Facilities Services Used the software for: 6-12 months ### "take it or leave it " December 3, 2024 3.0 it ok not excited about it in the new year will be looking at other program options for Canadian based companies Pros I think Jackrabbit is easy to understand Cons Very had to understand reports and sometimes transactions I also dont like the cost as its in US dollors and does not give us the flexability to debit bank accounts Review Source CP Chris P. Front desk Recreational Facilities and Services Used the software for: Less than 6 months ### "Overall good product " December 17, 2024 4.0 Over it has been excellent, cannot complain Pros It's makes life easier for a font desk position. Lets me do my daily tasks with ease. Cons There's needs to be smoother transition when Jack rabbit communicates with other party software like go daddy or app builders. Review Source CD Cole D. Owner coach Sports Used the software for: Less than 6 months ### "You won’t be disappointed " December 3, 2024 5.0 Customer service and communication are key and they have delivered. Pros It’s extremely user friendly and the customer service is top notch. Cons I’d like to have a “store” so parents can order and pay for gear through the portal. Review Source JP Jasmine P. Front Desk Recreational Facilities and Services Used the software for: Less than 6 months ### "Front Desk Review" December 9, 2024 3.0 Pros The schedule and billing feature. It was nice to be able to have that all in one. Cons The overall ease of use. I found the software a bit difficult. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.