# Jackrabbit Gymnastics Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jackrabbit Gymnastics the right Payment Processing solution for you? Explore 370 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/reviews --- Jackrabbit Gymnastics 4.6 (370) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of Jackrabbit Gymnastics Ease of use 4.3 Customer Service 4.7 ## Pros and Cons in Reviews CA Charlotte A Administrative AssistantSports, 11 - 50 employeesUsed the software for: 1-2 years. “Really responsive to help inquiries, love that you send out newsletters/webinars and add features proactively, thank you for increasing PAD limit to $3000!“ March 26, 2026 JC Jamie C General ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “The only downfall would be when emailing it will detect certain characters different and sometimes random ?“ May 21, 2026 JC Jamie C General ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “I love being able to schedule multiple rooms going on a the same time and have everything in same database“ May 21, 2026 MH Melisa H Owner and head coachNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance“ December 3, 2024 NH Nikki H Office StaffSports, 11 - 50 employeesUsed the software for: 6-12 months. “Jackrabbit goes above and beyond in many aspects and offers great customer support to help us make sure we're taking advantage of the features they offer as much as we want.“ January 8, 2026 JU Josh U Director of OperationsEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “Like the usage on the phone. If I am trying to search and enrollment detail report, when I go to search the schools I would like to include, I’m not able to read the full name of the school.“ December 12, 2024 MH Melisa H Owner and head coachNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers.“ December 3, 2024 SR Sabrina R Gymnastics CoachSports, 51 - 200 employeesUsed the software for: More than 2 years. “As an administrator there are certain features it was difficult to navigate when enrolling/billing students, which was challenging when trying to provide fast and excellent customer service.“ December 6, 2024 ## Showing most helpful reviews Showing 1-25 of 370 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David W. Consultant Sports Used the software for: 2+ years ### "Decent website integration" March 15, 2022 4.0 Overall it is really nice to be able to show the dates and times classes have available slots (or if there's a waitlist). I think that's a great feature - I just wish we had more control over the look and feel of events. Pros JavaScript integration for classes to appear on the website is great - I can easily customize the look and feel to match the gym's brand. Cons Events can only be embedded on the website through iframes, which means the fonts and colors don't align with our brand. Review Source SS Skylar S. Owner Sports Used the software for: 2+ years ### "Arbuckle Xtremes review" January 8, 2026 4.0 It was pretty good. Few things I wish that would change and be a little more automated. We had a few issues this year but overall not bad. Pros I like the automatic billing and the reports. I do like the location going to different bank accounts. I like that navigation is user friendly. Cons I don’t like that we can only do families as separate locations. Would be nice to do it by student or by class. I don’t like credit card fees. I do wish on jr labs that yall come up with a way to use it before releasing it. I don’t have time to sit and play with the new things. Had some issues with the automation tasks not working well. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics Jackrabbit has automatic billing which I like. Switched from [SportsEngine](https://www.capterra.com/p/134125/SportsEngine/) Gomotion didn’t have great support to help me. Review Source Response from Jackrabbit Technologies January 26, 2026 Hi Skylar! Thank you for sharing your feedback. We're glad features like automatic billing, reporting, and navigation have been helpful, and we appreciate your insights on where improvements would make a difference. That’s exactly what Labs and our in-app feedback panels are for - so you can help shape the product as we continue building with you. Please feel free to reach out to our Account Management or Support team to schedule a checkup call and get the most out of Jackrabbit! CA Charlotte A. Administrative Assistant Sports Used the software for: 1-2 years ### "We continue to grow with a solid system, thank you JR!" March 26, 2026 4.0 Pros Really responsive to help inquiries, love that you send out newsletters/webinars and add features proactively, thank you for increasing PAD limit to $3000! Cons Need more improvements to the new Camps (there were issues with getting athlete enrollments and reports for this are really basic), the payment surcharge feature was difficult to switch over to since we lost payment information (it was costly to save it). Review Source Response from Jackrabbit Technologies April 1, 2026 Hi Charlotte! Thank you for sharing your experience. We're so glad to hear our support team, updates, and resources like webinars have been helpful as you continue to grow. We also appreciate your feedback on Camps, and encourage you to continue sharing input directly in the product to help shape what’s next. If you’d like any help along the way, our Support team is always here to assist. Thanks again for being part of the Jackrabbit community! ZL Zac L. Owner Sports Used the software for: 2+ years ### "Good overall, a lot of room for improvement" December 3, 2024 3.0 Jackrabbit is still overall a good tool, it can be frustrating at times trying to find a report that may or may not fit your criteria. The user interface feels clunky and the learning curve is steep. Pros Jackrabbit does a great job at class setup, you can go as granular or generic as you want. The parent portal is good for online payments. The fees for online payments are pretty reasonable as of the typing of this review. Our other users report that customer support is knowledgeable and responsive. Cons Jackrabbit has a lot of room for improvement in the below ways in my opinion: -Providing an intuitive user experience -Task and email automation -The ability to filter on gym data from generated reports -The ability to create custom reports -User friendly and visually appealing reporting on gymnast skill progress (myskillchart is on the right track). -Easy integration to 3rd party CRMs Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/)[High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) Reason for choosing Jackrabbit Gymnastics It was the first platform we found when we were in our startup phase. Review Source SM Samm M. Events Department leader Events Services Used the software for: 2+ years ### "Scheduling easy " March 14, 2026 4.0 I love the ease of scheduling and payment processing and posting. New items could use more work before coming to user view. Pros Jackrabbit makes class scheduling easy to do! For parents and instructors. Payments are easy to process and post as well. Cons Customer service is not always the most helpful. They tend to roll out new things without properly running through systems Review Source Response from Jackrabbit Technologies March 19, 2026 Hi Samm! Thank you for sharing your feedback. We’re glad to hear scheduling and payment processing have been easy for both your team and your families. We also appreciate your input. Providing helpful, reliable support is very important to us, and we’d love the opportunity to learn more about your experience and how we can better support you. Please feel free to reach out so we can connect and assist further. Thanks again for being part of the Jackrabbit community! MH Melisa H. Owner and head coach Non-Profit Organization Management Used the software for: 2+ years ### "Amazing software " December 3, 2024 5.0 Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Pros Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Cons The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Less expensive and more user friendly for all Review Source VR Verified Reviewer Owner Sports Used the software for: 6-12 months ### "Strong platform for the basics with great customer service, but beyond that..." December 12, 2024 3.0 Pros It gets the basics done well - class sign ups, attendance/check-in, payments. customer service is excellent / they really care of the customers. It helps that a lot of them are former gym owners! Cons Beyond the basics, it gets wonky... you want to charge a deposit for summer camps? can't do that. you want to offer a trial class and charge them? here's a workaround. god bless the customer service folks who know all these tricks and ways to make the software work. Lastly, reporting is very poor. I wanted to get a basic revenue by category by month report, and I was told I needed to upgrade the package for a 3,000 student school, or I can get the reports manually by month. Customer service keeps saying "please add this to our suggestion box" or "this is a highly-requested thing." Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics better at the basics - online registration and parent portal were simpler. Review Source BH Becky H. Recreational Program Director Health, Wellness and Fitness Used the software for: 2+ years ### "Wonderful software!" December 20, 2024 5.0 Any time I need help with anything there is always a real person available via chat to help. It is simple to set up a phone call appointment for more difficult issues. Pros Everything in one pace! The new dashboard is so much more user friendly. The All Classes, All Families, and All Students grids are used my me EVERY DAY. So many fields can be filtered to display EXACTLY what you need. Then one click to email/text/push notify the filtered list! Cons We have not found a good way to make private lessons work for our gym, even using the new appointments feature. We make it work with Events, but there are so many steps involved to make the process work for us. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) I created the database we were using when I was a high school student. It served us well when we were smaller, but as we grew and had the need for accepting credit card payments and doing online registrations we needed something more robust. Review Source KB Kacy B. Office Manager Sports Used the software for: 2+ years ### "Amazing company" May 21, 2026 5.0 We have had a great experience in the last 7 years we have been using Jackrabbit. It has made our day to day processes so simple, the reports are amazing and we couldn't do our jobs with out it! Pros Jackrabbit simplifies our work in the office and makes the parent experience so clear and east for parents on their end. Cons Nothing comes to mind, we are able to work around any issue we have with the help of jackrabbit articles or on line phone support. Review Source Response from Jackrabbit Technologies May 30, 2026 Hi Kacy! Thank you for such a wonderful review and for being a part of the Jackrabbit Gymnastics community for the past seven years. We’re thrilled to hear that Jackrabbit has helped simplify your day-to-day operations and create a clear, positive experience for your families. It’s especially rewarding to know that our reports, Help Center articles, and support team have helped you find solutions along the way. Thank you for your continued trust in Jackrabbit - we look forward to supporting your gym for many years to come! JC Jamie C. General Manager Performing Arts Used the software for: 2+ years ### "Amazing Customer Service" May 21, 2026 5.0 Have had Jackrabbit for 21 years and couldn't imagine where we would be without it. I love the customer service and chat feature is amazing! Pros I love being able to schedule multiple rooms going on a the same time and have everything in same database Cons The only downfall would be when emailing it will detect certain characters different and sometimes random ? will be listed in the emails instead of ! Review Source Response from Jackrabbit Technologies May 30, 2026 Hi Jamie! Thank you for such a wonderful review and for trusting Jackrabbit Gymnastics for more than 21 years. We’re thrilled to hear that features like scheduling, our chat support, and having everything in one database continue to support your business. We also appreciate your feedback. If you're still experiencing this, our Support team would be happy to take a closer look. Thank you for being such a valued part of the Jackrabbit community! JO Jenni O. Director of Recreational Gymnastics Sports Used the software for: 2+ years ### "Good class system - has areas for improvement" December 6, 2024 4.0 Pros Solid features, ease of use, good customer support. Cons Needed changes to the system are sometimes hard to come by. I don't always feel like the updates are for things that should have had a priority on being updated. Review Source AS Ashley S. Front Desk Manager Sports Used the software for: 2+ years ### "Front Desk Manager Point of View with JackRabbit" December 7, 2024 5.0 Overall, the JackRabbit system has increased our business and we get paid promptly from the members Pros The Online Pre-registration and it seems to be user friendly Cons I do not like the way process it takes to create a report. I preferred the old Dashboard to the New Dashboard. The new Dashboard is confusing. I think the way I have to create a report for example a report on Registration Fees, is very complicated. I would like to just Click on a button that says Registration fees paid from such and such a date to such in such a date. Having to query what I need in a report is complicated. Review Source JW Jessie W. Director of Operations Sports Used the software for: 2+ years ### "Happy User " December 12, 2024 5.0 The way we have used the software has changed drastically over the years. From a small studio with less than 200 kids to over 1200+ kids in over 300 total programs. We have been mold Jackrabbit to suite our needs. Pros Consistent updates/Amazing customer service Cons No Summer Camp module/tab with the ability to add services to a camp/class. Review Source LJ Laura J. Owner Sports Used the software for: 2+ years ### "Jack Rabbit is a great solution for our Class Management" December 17, 2024 5.0 Our overall experience with JackRabbit is great. Pros We love the functionality and reporting it provides. Serves our business well. Cons I would really like the option to disallow employee time entries in closed pay periods. Review Source MH Mark H. Director Education Management Used the software for: 2+ years ### "The best of the BEST!" December 14, 2024 5.0 Great! It has always been a great service that has helped our business grow! Pros Lots of advanced features with the ability to run tons of different types of reports Cons It can seem overly complicated when first introduced due to all the features but i have noticed you have been making improvements to the Executive Dashboard Review Source JL Jamie L. Office Staff Professional Training & Coaching Used the software for: 2+ years ### "Office staff" December 6, 2024 5.0 Overall it is a great experience. The program is easy to access once you get the hang of it. Pros How easily accessible it is. I like that you have multiple ways to search for a client. Not just by their name but their number and students name as well. Cons That you have a limit of clients when you get charged more money and you have to archive them so you do not get charged. Review Source CA Cindy A. Adminstration Sports Used the software for: 2+ years ### "Jackrabbit At Work" December 11, 2024 4.0 I have been using Jackrabbit for 10 plus years. I find it very easy to use although I feel like some steps could be more user friendly Pros I find most parts of Jackrabbit to be very user friendly Cons Some things could be more user friendly and not require so much thought Review Source CD Carli D. Lead deck ambassador Consumer Services Used the software for: 2+ years ### "Really good program for your business" December 6, 2024 5.0 Good experience overall and very user friendly Pros I like how it offers so many options of tasks to do. Cons New updates can be somewhat confusing at times Review Source mH mezia H. Executive Director Facilities Services Used the software for: 6-12 months ### "take it or leave it " December 3, 2024 3.0 it ok not excited about it in the new year will be looking at other program options for Canadian based companies Pros I think Jackrabbit is easy to understand Cons Very had to understand reports and sometimes transactions I also dont like the cost as its in US dollors and does not give us the flexability to debit bank accounts Review Source SR Sabrina R. Gymnastics Coach Sports Used the software for: 2+ years ### "Experience with Jackrabbit" December 6, 2024 4.0 I am a gymnastics coach and used Jackrabbit as an administrator for enrolling, billing, attendance, etc. It was generally convenient to use and keep organized with. Pros It was convenient to have all the features we needed in one place. Cons As an administrator there are certain features it was difficult to navigate when enrolling/billing students, which was challenging when trying to provide fast and excellent customer service. Review Source MC Michelle C. Customer Service Sports Used the software for: 1-2 years ### "Review for JackRabbit" December 7, 2024 5.0 Great concept and easy to navigate. I think it’s great. Pros The ease in making corrections when you make a mistake Cons Erasing sub skills one by one. I wish there was a way to do it all at once. Review Source KB Katie B. Coordinator Sports Used the software for: 6-12 months ### "Beginning User " December 3, 2024 4.0 Overall very positive! It's been lovely having everything in one spot. Pros I love that it's an all in one system - I can run the entire business within the Jackrabbit ecosystem. Cons I do wish the email and newsletter capabilities were a bit more expanded. The font options and emoji use specifically. Review Source CP Chris P. Front desk Recreational Facilities and Services Used the software for: Less than 6 months ### "Overall good product " December 17, 2024 4.0 Over it has been excellent, cannot complain Pros It's makes life easier for a font desk position. Lets me do my daily tasks with ease. Cons There's needs to be smoother transition when Jack rabbit communicates with other party software like go daddy or app builders. Review Source cR caro R. Front Desk Sports Used the software for: Less than 6 months ### "jackrabbit slay" December 12, 2024 4.0 for the most part i'm content with jackrabbit, it was frustrating at first but now that im used to it i like it Pros i like that i'm able to see what classes are available. i really enjoy the new calendar too! Cons it was really confusing program to get to learn at first, it took me like a month to understand it Review Source NL Naomi L. Office Manager Sports Used the software for: 2+ years ### "Easy-to-use " December 9, 2022 5.0 The reports have helped us see enrollment trends & the financial reports Pros Jackrabbit is easy to use. Billing is easy, managing classes is a snap. Customer service is outstanding! If I can't find what I need through help I can submit a ticket and customer service responds promptly. Cons That it doesn't automatically charge the card when customers enroll through the portal.When a student is marked as absent prior to class it doesn't show on the class roll report. We use printed & online attendance as a double check of which students are in the building. Closed dates show on the class rolls & internal calendar making it a bit tough to schedule make up dates. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics Jackrabbit offered more features. 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