--- title: "Jackrabbit Gymnastics Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Jackrabbit Gymnastics the right Class Registration solution for you? Explore 373 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Jackrabbit Gymnastics 4.6 (373) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Jackrabbit Gymnastics Ease of use 4.3 Customer Service 4.7 ## Pros and Cons in Reviews JD Josh D Business ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “It outperforms every competitor with powerful features, seamless usability, and unbeatable value. If you're looking for software that delivers exceptional results without breaking the budget, nothing else comes close.“ June 29, 2026 JC Jamie C General ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “The only downfall would be when emailing it will detect certain characters different and sometimes random ?“ May 21, 2026 JC Jamie C General ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “I love being able to schedule multiple rooms going on a the same time and have everything in same database“ May 21, 2026 MH Melisa H Owner and head coachNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance“ December 3, 2024 RB Rashad B OwnerSports, 2 - 10 employeesUsed the software for: 1-2 years. “The system helps save time, reduce errors, and improve the overall experience for both staff and parents.“ June 8, 2026 JU Josh U Director of OperationsEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “Like the usage on the phone. If I am trying to search and enrollment detail report, when I go to search the schools I would like to include, I’m not able to read the full name of the school.“ December 12, 2024 CA Charlotte A Administrative AssistantSports, 11 - 50 employeesUsed the software for: 1-2 years. “Really responsive to help inquiries, love that you send out newsletters/webinars and add features proactively, thank you for increasing PAD limit to $3000!“ March 26, 2026 SR Sabrina R Gymnastics CoachSports, 51 - 200 employeesUsed the software for: More than 2 years. “As an administrator there are certain features it was difficult to navigate when enrolling/billing students, which was challenging when trying to provide fast and excellent customer service.“ December 6, 2024 ## Showing most helpful reviews Showing 1-25 of 373 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua D. Business Manager Used the software for: 3-5 years ### "Jumping Ahead of the Competition with Jackrabbit" June 30, 2026 5.0 My experience with Jackrabbit Gymnastics has been nothing short of a hop in the right direction! The platform has streamlined our operations, saved us valuable time, and helped keep everything running smoothly. It's a dependable solution that continues to jump above the competition. Pros Jackrabbit is in a league of its own! It outperforms every competitor with powerful features, seamless usability, and unbeatable value. If you're looking for software that delivers exceptional results without breaking the budget, nothing else comes close. Cons While Jackrabbit is an outstanding platform overall, it does have a few unnecessary limitations when managing three independent programs within a single gym. Greater flexibility for multi-program operations would make an already excellent system even better. Review Source R Reviewer CSR Used the software for: Less than 1 year ### "Jack Rabbit Review " June 26, 2026 5.0 Pretty good I don’t have anything to complain about. Learned to use it fairly quick and the tips help. Pros I think it’s very flexible and helpful not too hard to navigate around and very organized Cons Nothing really I think it’s very good site to use and doesn’t have to many repercussions Review Source R Reviewer Owner and coach Used the software for: 3-5 years ### "Jackrabbit can do it all" June 16, 2026 5.0 Pros Jackrabbit saves me so much time and keeps everything nice and organized for me. I can keep up with attendance, take payments, have staff clock in and out through it, etc. All in 1 place!! Cons There is a learning curve. Jackrabbit can do so much, that it takes a bit of getting used to. But, once you figure everything out it’s smooth sailing. Jackrabbit also has people ready and willing to help you with any questions you have. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Has it all. " June 9, 2026 5.0 We’ve been very happy with Jackrabbit. The platform is organized, reliable, and makes managing our programs much easier. Registration is straightforward for families, and the parent portal provides easy access to important information, schedules, payments, and account details. From the administrative side, it gives us a clear view of student records, attendance, enrollments, and communication history all in one place. The system helps save time, reduce errors, and improve the overall experience for both staff and parents. Customer support has also been helpful when needed. Overall, Jackrabbit has been a valuable tool for running our business efficiently and keeping everything well organized. Pros Even though it takes time to understand all the tools jackrabbit has it all for academies, schools and e.t.c Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Amazing Customer Service" May 22, 2026 5.0 Have had Jackrabbit for 21 years and couldn't imagine where we would be without it. I love the customer service and chat feature is amazing! Pros I love being able to schedule multiple rooms going on a the same time and have everything in same database Cons The only downfall would be when emailing it will detect certain characters different and sometimes random ? will be listed in the emails instead of ! Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Amazing company" May 22, 2026 5.0 We have had a great experience in the last 7 years we have been using Jackrabbit. It has made our day to day processes so simple, the reports are amazing and we couldn't do our jobs with out it! Pros Jackrabbit simplifies our work in the office and makes the parent experience so clear and east for parents on their end. Cons Nothing comes to mind, we are able to work around any issue we have with the help of jackrabbit articles or on line phone support. Review Source R Reviewer Administrative Assistant Used the software for: 1-3 years ### "We continue to grow with a solid system, thank you JR!" March 30, 2026 4.0 Pros Really responsive to help inquiries, love that you send out newsletters/webinars and add features proactively, thank you for increasing PAD limit to $3000! Cons Need more improvements to the new Camps (there were issues with getting athlete enrollments and reports for this are really basic), the payment surcharge feature was difficult to switch over to since we lost payment information (it was costly to save it). Review Source Samantha M. Events Department leader Used the software for: 3-5 years ### "Scheduling easy " March 16, 2026 4.0 I love the ease of scheduling and payment processing and posting. New items could use more work before coming to user view. Pros Jackrabbit makes class scheduling easy to do! For parents and instructors. Payments are easy to process and post as well. Cons Customer service is not always the most helpful. They tend to roll out new things without properly running through systems Review Source R Reviewer Office Staff Used the software for: Less than 1 year ### "Great Software That Keeps Getting Better" January 14, 2026 5.0 This is my first gymnastics software and I'm grateful for the great job Jackrabbit has done to help us help our customers. Pros Jackrabbit goes above and beyond in many aspects and offers great customer support to help us make sure we're taking advantage of the features they offer as much as we want. I'm relatively new to Jackrabbit and can see that they have been and continue to constantly evolve and add functions to improve the system based on the feedback they receive from their users. Cons We're currently handling annual registration fees on an individual basis by checking the date the last one was billed, as we haven't been able to get together a report that combines the exact info we need to continue billing these our way. Some of our users also run into occasional IT issues but nothing that's stopped us from getting the job done after a slight delay. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Arbuckle Xtremes review" January 11, 2026 4.0 It was pretty good. Few things I wish that would change and be a little more automated. We had a few issues this year but overall not bad. Pros I like the automatic billing and the reports. I do like the location going to different bank accounts. I like that navigation is user friendly. Cons I don’t like that we can only do families as separate locations. Would be nice to do it by student or by class. I don’t like credit card fees. I do wish on jr labs that yall come up with a way to use it before releasing it. I don’t have time to sit and play with the new things. Had some issues with the automation tasks not working well. Review Source David W. Consultant Used the software for: 3-5 years ### "Decent website integration" March 17, 2022 4.0 Overall it is really nice to be able to show the dates and times classes have available slots (or if there's a waitlist). I think that's a great feature - I just wish we had more control over the look and feel of events. Pros JavaScript integration for classes to appear on the website is great - I can easily customize the look and feel to match the gym's brand. Cons Events can only be embedded on the website through iframes, which means the fonts and colors don't align with our brand. Review Source VR Verified Reviewer Owner Used the software for: Less than 1 year ### "Strong platform for the basics with great customer service, but beyond that..." December 18, 2024 3.0 Pros It gets the basics done well - class sign ups, attendance/check-in, payments. customer service is excellent / they really care of the customers. It helps that a lot of them are former gym owners! Cons Beyond the basics, it gets wonky... you want to charge a deposit for summer camps? can't do that. you want to offer a trial class and charge them? here's a workaround. god bless the customer service folks who know all these tricks and ways to make the software work. Lastly, reporting is very poor. I wanted to get a basic revenue by category by month report, and I was told I needed to upgrade the package for a 3,000 student school, or I can get the reports manually by month. Customer service keeps saying "please add this to our suggestion box" or "this is a highly-requested thing." Review Source R Reviewer Recreational Program Director Used the software for: 3-5 years ### "Wonderful software!" December 23, 2024 5.0 Any time I need help with anything there is always a real person available via chat to help. It is simple to set up a phone call appointment for more difficult issues. Pros Everything in one pace! The new dashboard is so much more user friendly. The All Classes, All Families, and All Students grids are used my me EVERY DAY. So many fields can be filtered to display EXACTLY what you need. Then one click to email/text/push notify the filtered list! Cons We have not found a good way to make private lessons work for our gym, even using the new appointments feature. We make it work with Events, but there are so many steps involved to make the process work for us. Review Source R Reviewer Owner and head coach Used the software for: 3-5 years ### "Amazing software " December 9, 2024 5.0 Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Pros Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Cons The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance Review Source R Reviewer Owner Used the software for: 3-5 years ### "Good overall, a lot of room for improvement" December 9, 2024 3.0 Jackrabbit is still overall a good tool, it can be frustrating at times trying to find a report that may or may not fit your criteria. The user interface feels clunky and the learning curve is steep. Pros Jackrabbit does a great job at class setup, you can go as granular or generic as you want. The parent portal is good for online payments. The fees for online payments are pretty reasonable as of the typing of this review. Our other users report that customer support is knowledgeable and responsive. Cons Jackrabbit has a lot of room for improvement in the below ways in my opinion: -Providing an intuitive user experience -Task and email automation -The ability to filter on gym data from generated reports -The ability to create custom reports -User friendly and visually appealing reporting on gymnast skill progress (myskillchart is on the right track). -Easy integration to 3rd party CRMs Review Source R Reviewer Owner and coach Used the software for: 3-5 years ### "Jackrabbit Review" December 19, 2024 5.0 I find jackrabbit pretty simple to use once you get the hang of it. Some stuff have a lot of steps to them (like skill charts) but I feel like most softwares are like that. Pros Customer service is quick to respond to issues. I like the help guide as well! Cons I think trials are a little bit difficult and making sure they pay the right amount when they sign up on their own. I also wish it were easier to just see how many trials you have on the dashboard. I also wish setting up skill charts were easier. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Love Chat Feature" December 16, 2024 4.0 Good. Chat support is helpful when you are in a quick bind. They are always willing to get more assistance to figure out the problem. Tied with the Facebook group is also very helpful! Pros Class and calendar options. Chat feature is great and people are so friendly. Cons some scheduling options are limited as well as notes for family accounts. Review Source R Reviewer Financial Administrator Used the software for: 3-5 years ### "Our experience with Jackrabbit Gymnastics" December 12, 2024 5.0 Overall the facilitators at Jackrabbit are great. They are on top of answering questions, helping with solutions to problems etc. Pros You can basically manage just about your entire business from Jackrabbit Cons The system does not allow you to move students to the lead file only families. This means that with families consisting of 3 kids and only one is participating we still pay for all three kids on our monthly billing. Review Source R Reviewer Front Desk Manager Used the software for: 3-5 years ### "Front Desk Manager Point of View with JackRabbit" December 17, 2024 5.0 Overall, the JackRabbit system has increased our business and we get paid promptly from the members Pros The Online Pre-registration and it seems to be user friendly Cons I do not like the way process it takes to create a report. I preferred the old Dashboard to the New Dashboard. The new Dashboard is confusing. I think the way I have to create a report for example a report on Registration Fees, is very complicated. I would like to just Click on a button that says Registration fees paid from such and such a date to such in such a date. Having to query what I need in a report is complicated. Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Gym Station Review" December 18, 2024 4.0 It’s been great so far! The system and staff are very helpful. Pros The amount of reports. Most of the time, I’m able to specify the search of whatever I’m looking for very easily. I also love how helpful the team is! Whenever I have a question, they answer it very quickly. Cons Just small things. Like the usage on the phone. If I am trying to search and enrollment detail report, when I go to search the schools I would like to include, I’m not able to read the full name of the school. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Jackrabbit is great! " December 19, 2024 5.0 I have used jackrabbit at a prior business and now utilize it with our gym now. While we could utilize it more than we do it serves as a great software! Pros Lots of great features from scheduling, registrations, staff tracking, lesson plans etc. Cons I can’t say I have any dislikes about jackrabbit. Review Source R Reviewer President and Owner Used the software for: 3-5 years ### "Great access, Lots of options, difficult to learn" December 9, 2024 4.0 I won't leave it, but sometimes it is cumbersome Pros I like that it can be accessed remotely! Cons Difficulty learning all the parts, difficulty finding how to learn all the parts Review Source R Reviewer Office Staff Used the software for: 3-5 years ### "Office staff" December 12, 2024 5.0 Overall it is a great experience. The program is easy to access once you get the hang of it. Pros How easily accessible it is. I like that you have multiple ways to search for a client. Not just by their name but their number and students name as well. Cons That you have a limit of clients when you get charged more money and you have to archive them so you do not get charged. Review Source R Reviewer Marketing manager Used the software for: 1-3 years ### "Good product, needs some tweaks though!" December 9, 2024 4.0 It was good, with some moments of extreme frustration. I like the product and what it does, and the support is good. But it would use some work and new features that are better for small businesses. Pros It is very versatile in how you can set up classes, birthday parties, staffing, etc. It allows for lots of customization. Cons Making sure it didn't charge people was NOT reliable. It also would be much better to have options to automatically charge certain individuals manually, for a membership fee for example. As it was, I had to do that manually. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Good program and very useful" December 9, 2024 5.0 Helpful, useful and better than other programs that do similar management Pros Keeps things organized and they always are i proving and implementing our customer ideals. Cons Sometimes the updates do not work properly when they are first released, and cause unexplainable issues Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.