# Jackrabbit Gymnastics Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jackrabbit Gymnastics the right Reporting solution for you? Explore 371 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/reviews --- Jackrabbit Gymnastics 4.6 (371) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of Jackrabbit Gymnastics Ease of use 4.3 Customer Service 4.7 ## Pros and Cons in Reviews CA Charlotte A Administrative AssistantSports, 11 - 50 employeesUsed the software for: 1-2 years. “Really responsive to help inquiries, love that you send out newsletters/webinars and add features proactively, thank you for increasing PAD limit to $3000!“ March 26, 2026 JC Jamie C General ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “The only downfall would be when emailing it will detect certain characters different and sometimes random ?“ May 21, 2026 JC Jamie C General ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “I love being able to schedule multiple rooms going on a the same time and have everything in same database“ May 21, 2026 MH Melisa H Owner and head coachNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance“ December 3, 2024 NH Nikki H Office StaffSports, 11 - 50 employeesUsed the software for: 6-12 months. “Jackrabbit goes above and beyond in many aspects and offers great customer support to help us make sure we're taking advantage of the features they offer as much as we want.“ January 8, 2026 JU Josh U Director of OperationsEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “Like the usage on the phone. If I am trying to search and enrollment detail report, when I go to search the schools I would like to include, I’m not able to read the full name of the school.“ December 12, 2024 RB Rashad B OwnerSports, 2 - 10 employeesUsed the software for: 1-2 years. “The system helps save time, reduce errors, and improve the overall experience for both staff and parents.“ June 8, 2026 SR Sabrina R Gymnastics CoachSports, 51 - 200 employeesUsed the software for: More than 2 years. “As an administrator there are certain features it was difficult to navigate when enrolling/billing students, which was challenging when trying to provide fast and excellent customer service.“ December 6, 2024 ## Showing most helpful reviews Showing 1-25 of 371 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David W. Consultant Sports Used the software for: 2+ years ### "Decent website integration" March 15, 2022 4.0 Overall it is really nice to be able to show the dates and times classes have available slots (or if there's a waitlist). I think that's a great feature - I just wish we had more control over the look and feel of events. Pros JavaScript integration for classes to appear on the website is great - I can easily customize the look and feel to match the gym's brand. Cons Events can only be embedded on the website through iframes, which means the fonts and colors don't align with our brand. Review Source SS Skylar S. Owner Sports Used the software for: 2+ years ### "Arbuckle Xtremes review" January 8, 2026 4.0 It was pretty good. Few things I wish that would change and be a little more automated. We had a few issues this year but overall not bad. Pros I like the automatic billing and the reports. I do like the location going to different bank accounts. I like that navigation is user friendly. Cons I don’t like that we can only do families as separate locations. Would be nice to do it by student or by class. I don’t like credit card fees. I do wish on jr labs that yall come up with a way to use it before releasing it. I don’t have time to sit and play with the new things. Had some issues with the automation tasks not working well. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics Jackrabbit has automatic billing which I like. Switched from [SportsEngine](https://www.capterra.com/p/134125/SportsEngine/) Gomotion didn’t have great support to help me. Review Source Response from Jackrabbit Technologies January 26, 2026 Hi Skylar! Thank you for sharing your feedback. We're glad features like automatic billing, reporting, and navigation have been helpful, and we appreciate your insights on where improvements would make a difference. That’s exactly what Labs and our in-app feedback panels are for - so you can help shape the product as we continue building with you. Please feel free to reach out to our Account Management or Support team to schedule a checkup call and get the most out of Jackrabbit! RB Rashad B. Owner Sports Used the software for: 1-2 years ### "Has it all. " June 8, 2026 5.0 We’ve been very happy with Jackrabbit. The platform is organized, reliable, and makes managing our programs much easier. Registration is straightforward for families, and the parent portal provides easy access to important information, schedules, payments, and account details. From the administrative side, it gives us a clear view of student records, attendance, enrollments, and communication history all in one place. The system helps save time, reduce errors, and improve the overall experience for both staff and parents. Customer support has also been helpful when needed. Overall, Jackrabbit has been a valuable tool for running our business efficiently and keeping everything well organized. Pros Even though it takes time to understand all the tools jackrabbit has it all for academies, schools and e.t.c Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) They are good in email marketing not in registration of classes Review Source Response from Jackrabbit Technologies June 9, 2026 Hi Rashad! Thank you for taking the time to share your experience. We’re glad to hear Jackrabbit has helped simplify the management of your programs and that features like the Parent Portal, registration, student records, and communication tools have been valuable for your business. Thank you for choosing Jackrabbit and for being part of our community! VR Verified Reviewer Owner Sports Used the software for: 6-12 months ### "Strong platform for the basics with great customer service, but beyond that..." December 12, 2024 3.0 Pros It gets the basics done well - class sign ups, attendance/check-in, payments. customer service is excellent / they really care of the customers. It helps that a lot of them are former gym owners! Cons Beyond the basics, it gets wonky... you want to charge a deposit for summer camps? can't do that. you want to offer a trial class and charge them? here's a workaround. god bless the customer service folks who know all these tricks and ways to make the software work. Lastly, reporting is very poor. I wanted to get a basic revenue by category by month report, and I was told I needed to upgrade the package for a 3,000 student school, or I can get the reports manually by month. Customer service keeps saying "please add this to our suggestion box" or "this is a highly-requested thing." Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics better at the basics - online registration and parent portal were simpler. Review Source CA Charlotte A. Administrative Assistant Sports Used the software for: 1-2 years ### "We continue to grow with a solid system, thank you JR!" March 26, 2026 4.0 Pros Really responsive to help inquiries, love that you send out newsletters/webinars and add features proactively, thank you for increasing PAD limit to $3000! Cons Need more improvements to the new Camps (there were issues with getting athlete enrollments and reports for this are really basic), the payment surcharge feature was difficult to switch over to since we lost payment information (it was costly to save it). Review Source Response from Jackrabbit Technologies April 1, 2026 Hi Charlotte! Thank you for sharing your experience. We're so glad to hear our support team, updates, and resources like webinars have been helpful as you continue to grow. We also appreciate your feedback on Camps, and encourage you to continue sharing input directly in the product to help shape what’s next. If you’d like any help along the way, our Support team is always here to assist. Thanks again for being part of the Jackrabbit community! MH Melisa H. Owner and head coach Non-Profit Organization Management Used the software for: 2+ years ### "Amazing software " December 3, 2024 5.0 Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Pros Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Cons The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Less expensive and more user friendly for all Review Source ZL Zac L. Owner Sports Used the software for: 2+ years ### "Good overall, a lot of room for improvement" December 3, 2024 3.0 Jackrabbit is still overall a good tool, it can be frustrating at times trying to find a report that may or may not fit your criteria. The user interface feels clunky and the learning curve is steep. Pros Jackrabbit does a great job at class setup, you can go as granular or generic as you want. The parent portal is good for online payments. The fees for online payments are pretty reasonable as of the typing of this review. Our other users report that customer support is knowledgeable and responsive. Cons Jackrabbit has a lot of room for improvement in the below ways in my opinion: -Providing an intuitive user experience -Task and email automation -The ability to filter on gym data from generated reports -The ability to create custom reports -User friendly and visually appealing reporting on gymnast skill progress (myskillchart is on the right track). -Easy integration to 3rd party CRMs Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/)[High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) Reason for choosing Jackrabbit Gymnastics It was the first platform we found when we were in our startup phase. Review Source KB Kacy B. Office Manager Sports Used the software for: 2+ years ### "Amazing company" May 21, 2026 5.0 We have had a great experience in the last 7 years we have been using Jackrabbit. It has made our day to day processes so simple, the reports are amazing and we couldn't do our jobs with out it! Pros Jackrabbit simplifies our work in the office and makes the parent experience so clear and east for parents on their end. Cons Nothing comes to mind, we are able to work around any issue we have with the help of jackrabbit articles or on line phone support. Review Source Response from Jackrabbit Technologies May 30, 2026 Hi Kacy! Thank you for such a wonderful review and for being a part of the Jackrabbit Gymnastics community for the past seven years. We’re thrilled to hear that Jackrabbit has helped simplify your day-to-day operations and create a clear, positive experience for your families. It’s especially rewarding to know that our reports, Help Center articles, and support team have helped you find solutions along the way. Thank you for your continued trust in Jackrabbit - we look forward to supporting your gym for many years to come! JC Jamie C. General Manager Performing Arts Used the software for: 2+ years ### "Amazing Customer Service" May 21, 2026 5.0 Have had Jackrabbit for 21 years and couldn't imagine where we would be without it. I love the customer service and chat feature is amazing! Pros I love being able to schedule multiple rooms going on a the same time and have everything in same database Cons The only downfall would be when emailing it will detect certain characters different and sometimes random ? will be listed in the emails instead of ! Review Source Response from Jackrabbit Technologies May 30, 2026 Hi Jamie! Thank you for such a wonderful review and for trusting Jackrabbit Gymnastics for more than 21 years. We’re thrilled to hear that features like scheduling, our chat support, and having everything in one database continue to support your business. We also appreciate your feedback. If you're still experiencing this, our Support team would be happy to take a closer look. Thank you for being such a valued part of the Jackrabbit community! KI Krystal I. Owner and coach Sports Used the software for: 2+ years ### "Jackrabbit can do it all" June 15, 2026 5.0 Pros Jackrabbit saves me so much time and keeps everything nice and organized for me. I can keep up with attendance, take payments, have staff clock in and out through it, etc. All in 1 place!! Cons There is a learning curve. Jackrabbit can do so much, that it takes a bit of getting used to. But, once you figure everything out it’s smooth sailing. Jackrabbit also has people ready and willing to help you with any questions you have. Review Source Response from Jackrabbit Technologies June 16, 2026 Hi Krystal! Thank you for such a great review. We’re thrilled to hear that Jackrabbit Gymnastics helps save you time and keeps everything organized, from attendance and payments to staff time tracking - all in one place. Jackrabbit is a powerful platform, and we’re glad our team has been there to support you along the way. Thank you for being part of the Jackrabbit community! DM Deena M. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I love Jackrabbit!" March 12, 2024 5.0 Our administrative time has been cut in half because we switched to Jackrabbit. The customer support and education is outstanding. They even offer We love it! Pros Jackrabbit seamlessly allows a parent to register and pay for a class online without any extra administrative attention. It saves so much time and money. The features that Jackrabbit has and keeps adding are great and the customer support and education is outstanding. Cons The email module is a little cumbersome. It would be great to be able to paste a PDF or Word document into the email or have more freedom with it. Switched from [Twin Oaks](https://www.capterra.com/p/84868/Twin-Oaks-Club-Management/) Twin Oaks is our current fitness membership software because it meets some of the needs of our club. We use it for things that Jackrabbit can't do in a fitness club setting but it is so glitchy and hard to reach customer service. We use Jackrabbit as a second software for our kids programs ( gymnastics, swim lessons, camps, etc) that Twin Oaks poorly supports. If we felt Jackrabbit could support a full club management we would gladly switch for our full membership. Review Source AM Ashley M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Successful" December 3, 2024 4.0 Overall our experience has been a successful one and i do find that the customer service is quite helpful. Pros Once we got into the swing of it all, it helped to keep everything very organized. Cons It could be slightly more user friendly. But my least favourite thing is that when participants register, their purchase can be stolen right out of their cart until they actually hit the purchase button. This causes a lot of problems for us. Review Source OB Olivia B. Office Manager Sports Used the software for: 2+ years ### "We love JR!" December 3, 2024 5.0 JR is amazing for our gym. Because of it I feel like our business has successfully grown. Pros I love that their customer service is always available and willing to help with any issue, question, idea or quick fix. Cons I wish there were more processing companies that were compatible with JR. Meaning we have local companies here (in our state) with lower processing rates but it would be a pain to manually enter everything every month Review Source LJ Laura J. Owner Sports Used the software for: 2+ years ### "Jack Rabbit is a great solution for our Class Management" December 17, 2024 5.0 Our overall experience with JackRabbit is great. Pros We love the functionality and reporting it provides. Serves our business well. Cons I would really like the option to disallow employee time entries in closed pay periods. Review Source AM Amanda M. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Jackrabbit is great! " December 13, 2024 5.0 I have used jackrabbit at a prior business and now utilize it with our gym now. While we could utilize it more than we do it serves as a great software! Pros Lots of great features from scheduling, registrations, staff tracking, lesson plans etc. Cons I can’t say I have any dislikes about jackrabbit. Review Source KB Kelsea B. Team Administrator Sports Used the software for: 2+ years ### "Overall Jackrabbit is a WIN" December 3, 2024 4.0 Pros The ease of class & schedule building, attendance on both the parent side and on the coaches side during class and tuition processing are great! Cons The amount of options is great, but it can be very overwhelming and difficult to understand which option applies best at times. Review Source JL Jamie L. Office Staff Professional Training & Coaching Used the software for: 2+ years ### "Office staff" December 6, 2024 5.0 Overall it is a great experience. The program is easy to access once you get the hang of it. Pros How easily accessible it is. I like that you have multiple ways to search for a client. Not just by their name but their number and students name as well. Cons That you have a limit of clients when you get charged more money and you have to archive them so you do not get charged. Review Source AD Amber D. Manager Sports Used the software for: 2+ years ### "Good program and very useful" December 3, 2024 5.0 Helpful, useful and better than other programs that do similar management Pros Keeps things organized and they always are i proving and implementing our customer ideals. Cons Sometimes the updates do not work properly when they are first released, and cause unexplainable issues Review Source CH Caitlin H. Location Director Sports Used the software for: 2+ years ### "JackRabbit Review" December 6, 2024 4.0 Pros The ease of it! It's very easy to find what you're looking for and the customer service is great Cons We utilize check-ins for our customers for classes but unfortunately, we don't have that option for events Review Source AD Anna D. Administrator and preschool coordinator Sports Used the software for: 6-12 months ### "Everest Gymnastics loves Jackrabbit " December 6, 2024 5.0 Overall, I have enjoyed jackrabbit. It is an extremely well crafted website that makes my daily job tasks simpler and easy to manage Pros I enjoy how easy and accessible information is with jackrabbit. The customer service when having problems is impressive Cons I have not seen any cons in my time of using jackrabbit. Review Source SR Sabrina R. Gymnastics Coach Sports Used the software for: 2+ years ### "Experience with Jackrabbit" December 6, 2024 4.0 I am a gymnastics coach and used Jackrabbit as an administrator for enrolling, billing, attendance, etc. It was generally convenient to use and keep organized with. Pros It was convenient to have all the features we needed in one place. Cons As an administrator there are certain features it was difficult to navigate when enrolling/billing students, which was challenging when trying to provide fast and excellent customer service. Review Source CT Cody T. Assistant manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Good service " December 6, 2024 5.0 Over all very positive. Easy to use and maintain classes. Pros Ease of use and extremely user friendly. Cons Learning where everything is and how it operates. But once I figured it out it was very easy. Review Source CP Chris P. Front desk Recreational Facilities and Services Used the software for: Less than 6 months ### "Overall good product " December 17, 2024 4.0 Over it has been excellent, cannot complain Pros It's makes life easier for a font desk position. Lets me do my daily tasks with ease. Cons There's needs to be smoother transition when Jack rabbit communicates with other party software like go daddy or app builders. Review Source CD Cole D. Owner coach Sports Used the software for: Less than 6 months ### "You won’t be disappointed " December 3, 2024 5.0 Customer service and communication are key and they have delivered. Pros It’s extremely user friendly and the customer service is top notch. Cons I’d like to have a “store” so parents can order and pay for gear through the portal. Review Source EF Ericka F. Front Desk Representative Recreational Facilities and Services Used the software for: Less than 6 months ### "Jackrabbit Recommended" December 6, 2024 5.0 Overall I have enjoyed using Jack Rabbit. Pros Seamless interface. Ability to view calendar and schedule transfers, makeups, etc. Cons Inability to track skills for the students. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.