# Jackrabbit Gymnastics Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Jackrabbit Gymnastics Software - reviews, pricing plans, popular comparisons to other Gymnastics products and more.

Source: https://www.capterra.com/p/172591/Jackrabbit-Gymnastics

---

# 

 Jackrabbit Gymnastics Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Jackrabbit Gymnastics

## What is Jackrabbit Gymnastics?

Jackrabbit Class offers Gymnastics software solution will transform the way you grow your business. See how other owners have reduced frustration, saved time and increased revenue with our industry-leading features. Enroll faster with online registration, & payments, recurring billing point of sale, top-rated customer service and more. Join over 12,000 gyms and schools worldwide who have taken charge of their business by using Jackrabbit's leading features. Sign up for your live demo today!

## What is Jackrabbit Gymnastics used for?

[Gymnastics](https://www.capterra.com/gymnastics-software/)[Club Management](https://www.capterra.com/club-management-software/)[Class Registration](https://www.capterra.com/class-registration-software/)

Recognitions

Shortlist

Overall rating

Based on 371 user reviews

Reviews sentiment

Positive

94%

Neutral

6%

Negative

0%

Starting price

$49

Flat Rate, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

-   Club Management / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Jackrabbit Gymnastics alternatives

[4.4 (611)](https://www.capterra.com/p/145039/WellnessLiving/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.7 (3,640)](https://www.capterra.com/p/153752/Vagaro/reviews/)

Starting price

$23.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.3 (146)](https://www.capterra.com/p/198905/SmartRec/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (47)](https://www.capterra.com/p/231109/UdioSwim/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/alternatives/)

## FAQs about Jackrabbit Gymnastics

Overview

### What problems does Jackrabbit Gymnastics solve?

Jackrabbit Gymnastics solves messy class administration, manual registration, scattered family records, and slow tuition collection by centralizing enrollment, attendance, billing, payroll, and parent communication. Gym owners, front desk teams, coaches, and office managers use it to reduce paperwork, track class availability and student progress, and keep finances visible as programs grow.

Answer based on 282 reviews

Overview

### Which roles and teams benefit most from Jackrabbit Gymnastics?

Jackrabbit Gymnastics is most used by gym owners, directors, and operations leaders who manage class scheduling, enrollment, billing, and business performance. Office managers, administrators, and front desk teams rely on it for daily registration and parent communication, while coaches and program directors use it to track classes, attendance, and athlete progress.

Answer based on 370 reviews

Overview

### What company size and industries is Jackrabbit Gymnastics built for?

Jackrabbit Gymnastics is for small gymnastics schools, with 100% of reviewers coming from small businesses and none from midsize firms. It serves the Sports sector most often at 53%, followed by Health, Wellness and Fitness at 19% and Recreational Facilities and Services at 10%, aligning with gymnastics gym management needs.

Answer based on 370 reviews

Features and Usability

### What are the key features of Jackrabbit Gymnastics?

Jackrabbit Gymnastics includes core class management tools like class scheduling, online registration, attendance tracking, and wait list management. Key differentiators include parent and family accounts through the Parent Portal, payment processing with recurring billing, email communication, customizable reports and dashboards, and website integration for embedded class listings.

Answer based on 153 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Jackrabbit Gymnastics starts at $49/month for the 0-100 Students plan, with pricing rising to 101-250 Students at 89, 251-500 at 129, and 3001-Unlimited at 245. Billing is based on students in the database at month-end, and a free trial is available. Reviewers say fee collection is easier, but some mention setup fees and archiving clients to stay in lower tiers.

Answer based on 39 reviews

Integrations

### Which third-party tools and platforms does Jackrabbit Gymnastics integrate with?

Jackrabbit Gymnastics integrates with Microsoft Excel, Twilio, Zapier, QuickBooks Online, QuickBooks Desktop, Plivo, and QuickBooks Online Advanced. These connections cover accounting, texting, automation, and data export. Reviewer mentions also reference website-related workflows through Zapier, alongside regular Excel exports for reporting and reconciliation.

Answer based on 34 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Jackrabbit Gymnastics?

Jackrabbit Gymnastics offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Front-desk staff and regular users often get comfortable after some practice, while admins, nontechnical users, and teams setting up advanced features usually need more time and support because the system has a noticeable learning curve.

Answer based on 34 reviews

Getting Started and Support

### What customer support options does Jackrabbit Gymnastics offer, and how do users rate the experience?

Jackrabbit Gymnastics offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as responsive, easy to reach, and helpful, with quick answers through chat and phone. Some report frustration with limited hours, uneven help content, and slower resolution for complex or feature-gap issues.

Answer based on 153 reviews

Ease of use

### Is Jackrabbit Gymnastics easy to use?

Jackrabbit Gymnastics handles daily class management and front desk work with a generally easy-to-learn interface. Many gym owners, coaches, and admin teams find registration, attendance, billing, and calendars straightforward after setup, though some menus, advanced tasks, and ongoing updates can feel less intuitive and require extra training.

Answer based on 123 reviews

## Who uses Jackrabbit Gymnastics?

Based on Capterra reviews from the past 3 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 127 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 127 reviews

Administrative

57%

Administrative

57%

Education & Learning

9%

Entrepreneurs/ Owners

6%

Customer Services & Support

6%

Others

22%

Top industries

Based on 127 reviews

Sports

52%

Health, Wellness and Fitness

26%

Recreational Facilities and Services

11%

Education Management

6%

Other

5%

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Billing & Invoicing

4.4 (143)

71.33% of 143 reviewers that rated this feature as important or highly important

It gives you tools to bill in bulk, automate recurring charges, and track payments. Reviewers appreciate the time saved and ease of managing tuition, but some say invoices can be confusing for parents and want more automation for certain billing scenarios.

Membership Management

4.4 (129)

72.09% of 129 reviewers that rated this feature as important or highly important

You can monitor active and inactive members, manage annual fees, and archive records. Some users say it’s efficient and adaptable for various programs, but others mention tedious archiving and wish for easier tracking of membership payments.

Online Registration

4.6 (116)

74.14% of 116 reviewers that rated this feature as important or highly important

Jackrabbit Gymnastics offers a streamlined online registration process that saves time and reduces paperwork. Users think it’s easy for families to register and for staff to manage enrollments, though some mention occasional confusion and a desire for more customization.

Electronic Payments

4.7 (114)

76.32% of 114 reviewers that rated this feature as important or highly important

With this capability, you can process payments efficiently, set up automatic billing, and keep all transactions in one place. Reviewers appreciate the ease of use, time savings, and reduced need to chase payments, though some mention manual processing and occasional delays.

Attendance Management

4.5 (75)

69.33% of 75 reviewers that rated this feature as important or highly important

This aspect helps you track attendance, manage make-ups, and monitor student participation. Reviewers indicate it’s easy to use, accessible on mobile devices, and valuable for staff and parents, though some want improved reporting and more options for marking attendance.

Online Payments

4.6 (99)

68.69% of 99 reviewers that rated this feature as important or highly important

Accept and process online payment transactions

Jackrabbit Gymnastics 125 features

Define levels of authorization for access to specific files or systems

Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Generate one-off reports that meet information requirements

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage various aspects of appointments including booking, rescheduling, canceling

This aspect helps you track attendance, manage make-ups, and monitor student participation. Reviewers indicate it’s easy to use, accessible on mobile devices, and valuable for staff and parents, though some want improved reporting and more options for marking attendance.

Track the attendance of specific individuals or groups

A list of registered participants

Automatically create schedules based on business needs or employee availability and qualifications

Compare key metrics for the business against prominent players in the industry

It gives you tools to bill in bulk, automate recurring charges, and track payments. Reviewers appreciate the time saved and ease of managing tuition, but some say invoices can be confusing for parents and want more automation for certain billing scenarios.

Create, update, and manage bookings, itineraries, and reservations

Track and manage schedules and meetings via an integrated calendar

Create and schedule group classes, recurring appointments, and private sessions, etc.

Online registration for classes

Schedule in-person or online classes

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Manage and track all internal and external communication conducted via calls, email, text, or chat

Accept and process credit card transactions

Record customer information, purchase history, and other notes

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Alter the layout and content of dashboards

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Connect to big data sources

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Track the management and flow of data throughout the organization

AI method of discovering or extracting data patterns from larger volumes of data

Protect sensitive data for digital privacy

Graphical representation of data

Accept and process credit/debit card transactions

Allows customers to check out with wallet payment methods that digitally store credit and debit cards

Track products that are for sale at a reduced price or part of coupon promotions

Assemble applications and processes by dragging over and arranging pre-built components

With this capability, you can process payments efficiently, set up automatic billing, and keep all transactions in one place. Reviewers appreciate the ease of use, time savings, and reduced need to chase payments, though some mention manual processing and occasional delays.

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Track employee schedules, availability, and performance across projects and tasks

Confirmation of the enrollment of a student in a course, class, activity, or program

Manage the enrollment and onboarding of all new members and accepted applications

A list of events with their respective dates

Schedule and manage the logistics of activities and other gatherings

Plan an event's time and location

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Generate reports to assess the financial performance of an organization

Form predictions based on past and present data/trends

Store, manage and track all forms in a centralized location

Register a group/batch of attendees

Transactions that typically involve face-to-face interactions between the payer and the payee

Manage the instructor/teacher's schedule, tasks, responsibilities

Edit and personalize data view as needed

Track and manage inventory levels to maintain proper supply

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Automate workflows and trigger campaigns based on customer actions

Reports specific to marketing and associated campaigns

Accounts held by members of an organization

Contact members listed in the database through email, SMS, social, phone, etc.

Online gateway through which members can access/update personal information

You can monitor active and inactive members, manage annual fees, and archive records. Some users say it’s efficient and adaptable for various programs, but others mention tedious archiving and wish for easier tracking of membership payments.

Access software remotely via mobile devices

Clients can submit payments via mobile devices

Manage and support multiple locations

Allows users to manage data from a number of sources

Process payments via multiple modes directly through the application

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Book meetings and appointments through a website or digital platform

Accept and process online payment transactions

Jackrabbit Gymnastics offers a streamlined online registration process that saves time and reduces paperwork. Users think it’s easy for families to register and for staff to manage enrollments, though some mention occasional confusion and a desire for more customization.

In-person, onsite registration

Portal for parents to see and update childrens' info, track progress & more

Allow customers to make a partial payment on an invoice and track remaining debt

Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc.

Integration with payment gateways to facilitate online transactions

Send clickable links via text or email to collect payments from customers

Accept, record, and reconcile financial transactions

Reconcile payments with corresponding invoices or orders for accounting purposes

Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Accept and process customer payments for products or services using hardware and software

Integrates with point of sale (POS) systems

Predict future data based on historical data sets

Evaluate the degree to which business operations bring monetary gains

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Upload, track, and submit receipts in a central database

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Reports specific to sales analysis for trends and strategies

Set a time to generate routine reports automatically

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Check-in and out via a mobile device or kiosk

Access, combine, transform, and store data without the help of an IT department

Online portal through which end users can access the system, manage tasks, or obtain information

Track employee skills, competencies, training & qualifications

Send messages via SMS

Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly

At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them

Database of students to track personal information of individuals and families

Organizing a group of people to accomplish a task

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Review data from past periods to reveal recurring tendencies and predict future performance

Visually identify direction of development and areas that require attention

Interact with data visualization elements, such as charts and graphs, to drill down into data

Record, update and manage waiting lists

Seamlessly integrates with 3rd party websites

Built-in website builder or integration with third-party site

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (371)

4.3

Based on 371 reviews

## Pricing

Value for money

4.5 (317)

Free Trial

[View pricing plan details](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/pricing/)

0-100 Students

$49.00

Flat Rate,Per Month

It includes:

-   Billing and Payments
-   Executive Dashboard
-   Online Registration
-   Points of Sale
-   Skill Tracking
-   Time Clock

101-250 Students

$89.00

Flat Rate,Per Month

It includes:

-   Billing and Payments
-   Executive Dashboard
-   Online Registration
-   Points of Sale
-   Skill Tracking
-   Time Clock

251-500 Students

$129.00

Flat Rate,Per Month

It includes:

-   Billing and Payments
-   Executive Dashboard
-   Online Registration
-   Points of Sale
-   Skill Tracking
-   Time Clock

501-1000 Students

$169.00

Flat Rate,Per Month

It includes:

-   Billing and Payments
-   Executive Dashboard
-   Online Registration
-   Points of Sale
-   Skill Tracking
-   Time Clock

1001-3000 Students

$209.00

Flat Rate,Per Month

It includes:

-   Billing and Payments
-   Executive Dashboard
-   Online Registration
-   Points of Sale
-   Skill Tracking
-   Time Clock

3001- Unlimited Students

$245.00

Flat Rate,Per Month

It includes:

-   Billing and Payments
-   Time Clock
-   Skill Tracking
-   Executive Dashboard
-   Points of Sale
-   Online Registration

Value for money

4.5 (317)

4.5

Based on 317 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (335)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (335)

4.7

Based on 335 reviews

## User reviews

Overall rating

4.6

Based on 371 reviews

Filter by rating

5(247)

4(100)

3(23)

2(0)

1(1)

Mentioned topic

Sorted by most recent

KI

Krystal I.

Owner and coach

Sports

### "Jackrabbit can do it all"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 15, 2026

Pros

Jackrabbit saves me so much time and keeps everything nice and organized for me. I can keep up with attendance, take payments, have staff clock in and out through it, etc. All in 1 place!!

Cons

There is a learning curve. Jackrabbit can do so much, that it takes a bit of getting used to. But, once you figure everything out it’s smooth sailing. Jackrabbit also has people ready and willing to help you with any questions you have.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 16, 2026

Hi Krystal! Thank you for such a great review. We’re thrilled to hear that Jackrabbit Gymnastics helps save you time and keeps everything organized, from attendance and payments to staff time tracking - all in one place. Jackrabbit is a powerful platform, and we’re glad our team has been there to support you along the way. Thank you for being part of the Jackrabbit community!

RB

Rashad B.

Owner

Sports

### "Has it all. "

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

2/10

June 8, 2026

We’ve been very happy with Jackrabbit. The platform is organized, reliable, and makes managing our programs much easier. Registration is straightforward for families, and the parent portal provides easy access to important information, schedules, payments, and account details. From the administrative side, it gives us a clear view of student records, attendance, enrollments, and communication history all in one place. The system helps save time, reduce errors, and improve the overall experience for both staff and parents. Customer support has also been helpful when needed. Overall, Jackrabbit has been a valuable tool for running our business efficiently and keeping everything well organized.

Pros

Even though it takes time to understand all the tools jackrabbit has it all for academies, schools and e.t.c

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

They are good in email marketing not in registration of classes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 9, 2026

Hi Rashad! Thank you for taking the time to share your experience. We’re glad to hear Jackrabbit has helped simplify the management of your programs and that features like the Parent Portal, registration, student records, and communication tools have been valuable for your business. Thank you for choosing Jackrabbit and for being part of our community!

JC

Jamie C.

General Manager

Performing Arts

### "Amazing Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 21, 2026

Have had Jackrabbit for 21 years and couldn't imagine where we would be without it. I love the customer service and chat feature is amazing!

Pros

I love being able to schedule multiple rooms going on a the same time and have everything in same database

Cons

The only downfall would be when emailing it will detect certain characters different and sometimes random ? will be listed in the emails instead of !

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 30, 2026

Hi Jamie! Thank you for such a wonderful review and for trusting Jackrabbit Gymnastics for more than 21 years. We’re thrilled to hear that features like scheduling, our chat support, and having everything in one database continue to support your business. We also appreciate your feedback. If you're still experiencing this, our Support team would be happy to take a closer look. Thank you for being such a valued part of the Jackrabbit community!

KB

Kacy B.

Office Manager

Sports

### "Amazing company"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 21, 2026

We have had a great experience in the last 7 years we have been using Jackrabbit. It has made our day to day processes so simple, the reports are amazing and we couldn't do our jobs with out it!

Pros

Jackrabbit simplifies our work in the office and makes the parent experience so clear and east for parents on their end.

Cons

Nothing comes to mind, we are able to work around any issue we have with the help of jackrabbit articles or on line phone support.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 30, 2026

Hi Kacy! Thank you for such a wonderful review and for being a part of the Jackrabbit Gymnastics community for the past seven years. We’re thrilled to hear that Jackrabbit has helped simplify your day-to-day operations and create a clear, positive experience for your families. It’s especially rewarding to know that our reports, Help Center articles, and support team have helped you find solutions along the way. Thank you for your continued trust in Jackrabbit - we look forward to supporting your gym for many years to come!

CA

Charlotte A.

Administrative Assistant

Sports

### "We continue to grow with a solid system, thank you JR!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 26, 2026

Pros

Really responsive to help inquiries, love that you send out newsletters/webinars and add features proactively, thank you for increasing PAD limit to $3000!

Cons

Need more improvements to the new Camps (there were issues with getting athlete enrollments and reports for this are really basic), the payment surcharge feature was difficult to switch over to since we lost payment information (it was costly to save it).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 1, 2026

Hi Charlotte! Thank you for sharing your experience. We're so glad to hear our support team, updates, and resources like webinars have been helpful as you continue to grow. We also appreciate your feedback on Camps, and encourage you to continue sharing input directly in the product to help shape what’s next. If you’d like any help along the way, our Support team is always here to assist. Thanks again for being part of the Jackrabbit community!

SM

Samm M.

Events Department leader

Events Services

### "Scheduling easy "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 14, 2026

I love the ease of scheduling and payment processing and posting. New items could use more work before coming to user view.

Pros

Jackrabbit makes class scheduling easy to do! For parents and instructors. Payments are easy to process and post as well.

Cons

Customer service is not always the most helpful. They tend to roll out new things without properly running through systems

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 19, 2026

Hi Samm! Thank you for sharing your feedback. We’re glad to hear scheduling and payment processing have been easy for both your team and your families. We also appreciate your input. Providing helpful, reliable support is very important to us, and we’d love the opportunity to learn more about your experience and how we can better support you. Please feel free to reach out so we can connect and assist further. Thanks again for being part of the Jackrabbit community!

SS

Skylar S.

Owner

Sports

### "Arbuckle Xtremes review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

4/10

January 8, 2026

It was pretty good. Few things I wish that would change and be a little more automated. We had a few issues this year but overall not bad.

Pros

I like the automatic billing and the reports. I do like the location going to different bank accounts. I like that navigation is user friendly.

Cons

I don’t like that we can only do families as separate locations. Would be nice to do it by student or by class. I don’t like credit card fees. I do wish on jr labs that yall come up with a way to use it before releasing it. I don’t have time to sit and play with the new things. Had some issues with the automation tasks not working well.

Switched from

[SportsEngine](https://www.capterra.com/p/134125/SportsEngine/)

Gomotion didn’t have great support to help me.

Alternatives considered

[iClassPro](https://www.capterra.com/p/127097/iClassPro/)

Reasons for choosing Jackrabbit Gymnastics

Jackrabbit has automatic billing which I like.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 26, 2026

Hi Skylar! Thank you for sharing your feedback. We're glad features like automatic billing, reporting, and navigation have been helpful, and we appreciate your insights on where improvements would make a difference. That’s exactly what Labs and our in-app feedback panels are for - so you can help shape the product as we continue building with you. Please feel free to reach out to our Account Management or Support team to schedule a checkup call and get the most out of Jackrabbit!

NH

Nikki H.

Office Staff

Sports

### "Great Software That Keeps Getting Better"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 8, 2026

This is my first gymnastics software and I'm grateful for the great job Jackrabbit has done to help us help our customers.

Pros

Jackrabbit goes above and beyond in many aspects and offers great customer support to help us make sure we're taking advantage of the features they offer as much as we want. I'm relatively new to Jackrabbit and can see that they have been and continue to constantly evolve and add functions to improve the system based on the feedback they receive from their users.

Cons

We're currently handling annual registration fees on an individual basis by checking the date the last one was billed, as we haven't been able to get together a report that combines the exact info we need to continue billing these our way. Some of our users also run into occasional IT issues but nothing that's stopped us from getting the job done after a slight delay.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 26, 2026

Hi Nikki! Thank you for taking the time to share such a thoughtful review. We're so glad to hear our support team has helped you feel confident using Jackrabbit and that you've noticed how the platform continues to evolve based on client feedback as we build with you! For reporting needs, our team would be happy to help explore options or workflows that may work for you - please don't hesitate to reach out. Thank you for trusting Jackrabbit as your first gymnastics software and for allowing us to support you and your customers!

SP

Skylar P.

Business Director

Health, Wellness and Fitness

### "Jackrabbit Gymnastics"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 9, 2025

Love Jackrabbit and all that it offers. They are quick to respond, open to change and catering to the specific needs of the environment.

Pros

Been using this system for years. Very user friendly for all parties, great IT support, and is set up to cater to a one-stop-shop.

Cons

As they've began to grow and adapt to changes, they have had bugs and issues that tend to happen during peak working hours.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BH

Becky H.

Recreational Program Director

Health, Wellness and Fitness

### "Wonderful software!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 20, 2024

Any time I need help with anything there is always a real person available via chat to help. It is simple to set up a phone call appointment for more difficult issues.

Pros

Everything in one pace! The new dashboard is so much more user friendly. The All Classes, All Families, and All Students grids are used my me EVERY DAY. So many fields can be filtered to display EXACTLY what you need. Then one click to email/text/push notify the filtered list!

Cons

We have not found a good way to make private lessons work for our gym, even using the new appointments feature. We make it work with Events, but there are so many steps involved to make the process work for us.

Switched from

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

I created the database we were using when I was a high school student. It served us well when we were smaller, but as we grew and had the need for accepting credit card payments and doing online registrations we needed something more robust.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/reviews/)

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