--- title: "Userback Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Userback Software - reviews, pricing plans, popular comparisons to other Issue Tracking products and more." source_url: "https://www.capterra.com/p/172431/Userback/" page_type: "product" language: "en" --- # Userback Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Userback ## What is Userback? Userback is a powerful visual feedback and bug tracking tool, designed to streamline communication between teams and users. Whether you’re a product manager, UX designer, developer, or customer support agent, Userback helps you collect, understand, and act on feedback faster, ensuring your product meets user expectations. KEY FEATURES: Visual Feedback: Capture detailed feedback with annotated screenshots, screen recordings, & comments. Bug Tracking: Simplify reporting with automatic data capture, including browser info & console logs. Session Replay: Gain insights into user behavior with replays, identifying pain points & enhancing UX. User Surveys: Collect insights with customizable surveys like NPS, CSAT, & more. Feedback Forms: Customize forms for bug reports, feature requests, or general feedback. Feature Portal: Organize & prioritize feedback in one hub. Start with a free 14-day trial or book a demo. https://userback.io ## What is Userback used for? [Bug Tracking](https://www.capterra.com/bug-tracking-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 71 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $29 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userback?[Manage this product listing](https://www.g2.com/products/userback/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userback 4.8 (71) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $29 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (70) Ease Of Use 4.5 (6,068) Value For Money 4.8 (59) Value For Money 4.3 (4,685) Customer Service 4.8 (50) Customer Service 4.4 (4,478) ## Userback alternatives [Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15,489)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/19319/JIRA/) [ClickUp](https://www.capterra.com/p/158833/ClickUp/) [4.6 (4,631)](https://www.capterra.com/p/158833/ClickUp/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158833/ClickUp/) [Wrike](https://www.capterra.com/p/76113/Wrike/) [4.4 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76113/Wrike/) [Backlog](https://www.capterra.com/p/162032/Backlog/) [4.6 (169)](https://www.capterra.com/p/162032/Backlog/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162032/Backlog/) ## FAQs about Userback Overview ### What problems does Userback solve? Userback solves confusing website feedback, scattered change requests, and time-wasting email back-and-forth by letting clients annotate pages, screenshots, and designs directly in context. Web developers, designers, QA teams, agencies, and project managers use it to reduce miscommunication, speed approvals, track fixes, and route feedback into project management tools. Answer based on 35 reviews Overview ### Which roles and teams benefit most from Userback? Userback is most used by web developers, designers, and creative leads who need visual bug tracking and fast website feedback during testing. Founders, owners, and executives use it to streamline client approvals and oversee quality, while consultants and account managers rely on it to centralize comments and speed project delivery. Answer based on 70 reviews Overview ### What company size and industries is Userback built for? Userback is built mainly for small businesses, which make up 93% of reviewers, with Marketing and Advertising leading at 24%. It also serves Design at 16% and Internet companies at 11%, while some enterprise teams use it at 6% to collect contextual user feedback and act on product issues faster. Answer based on 71 reviews Features and Usability ### What are the key features of Userback? Userback includes core feedback management tools like screenshot annotation, video feedback, commenting, and issue tracking. Differentiating features include design feedback for images and PDFs, customizable feedback widgets with branding, project dashboards with notifications and status tracking, plus integrations with tools like Trello, Basecamp, Jira, and Azure DevOps. Answer based on 35 reviews Pricing ### How much does it cost and what fees or limitations are included? Userback offers a Free Forever plan, then starts at $29/month for the Team plan. Business costs $79/month, and Business Plus costs $159/month. The free version includes unlimited feedback and seats, while paid tiers add tools like project management integrations, AI Assist, custom branding, SSO, and premium support. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does Userback integrate with? Userback integrates with Jira, ClickUp, and Slack based on reviewer mentions, and its catalog extends to Asana, GitHub, GitLab, Microsoft Teams, and Zendesk Suite. With over 20 integrations, Userback covers project management, developer workflows, team communication, and support platforms used to route feedback into existing tools. Answer based on 21 reviews Getting Started and Support ### What training and onboarding options does Userback offer? Userback provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos give teams written and visual reference materials for self-paced learning and setup support. Answer based on 3 reviews Getting Started and Support ### What customer support options does Userback offer, and how do users rate the experience? Userback offers email/help desk, chat, a knowledge base, and an FAQ/forum. Users generally describe support and guidance as helpful, with ongoing product updates addressing earlier friction points. The main complaints center on client onboarding, account setup, and limited translation or first-time guidance rather than unresolved support requests. Answer based on 35 reviews Feedback ### How well does Userback handle client and website feedback? Userback makes client and website feedback clear, visual, and fast to act on. Design teams, web developers, agencies, and internal stakeholders use screenshots, annotations, video, PDFs, and page-level comments to reduce email back-and-forth. Some users want richer annotation tools, clearer notification behavior, and more flexible branding or white-label options. Answer based on 32 reviews ## Features AI summary Based on 2,478 Issue Tracking reviews Capterra data shows that buyers of issue tracking software rank the following features as their top priorities: - **Ticket Management** (**58%** of reviewers rated this feature as critical) - **Support Ticket Management** (**57%**) - **Task Progress Tracking** (**53%**) Userback includes all three of the features reviewers value most: **Ticket Management**, **Support Ticket Management**, and **Task Progress Tracking**. Together, these capabilities help businesses organize incoming issues, manage support requests more effectively, and monitor work status clearly, allowing teams to resolve problems faster and keep projects moving forward. Ticket Management 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Collaboration Tools 4.1 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Alerts/Notifications 3.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting/Analytics 4.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Backlog Management 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. Userback 81 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bug Tracking: Monitor and track bugs and issues in the system. - Bug/Issue Capture: The creation of a bug/issue ticket, submitted by a team member, customer or end user - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Configurable Workflow: Configure existing workflows to meet your organization's needs - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For IT Project Management: Supports project management for IT professionals & teams - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Mobile App: Access the system via a mobile application - Multi-board: Supports simultaneous creation and work on multiple Kanban boards - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Multiple Projects: Ability to handle several projects simultaneously - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - To-Do List: A digital list of items that need to be completed - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (70) 4.6 Based on 70 reviews ## Pricing Value for money 4.8 (59) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/172431/Userback/pricing/) Free Forever $0.00 It includes: - Collect unlimited feedback - 2 feedback projects - 7-day feedback availability - All core features Team $29.00 Flat Rate,Per Month It includes: - Everything in Free, plus: - Unlimited feedback availability - Optional feature portal (Add-on) - Project management integrations - Zapier automation - Customizable feedback widgets - Feedback management tools Business $79.00 Flat Rate,Per Month It includes: - Everything in Team, plus: - 25 feedback projects - AI Assist - Feedback automation tools - Reply templates - Developer tools - Capture session replays - Javascript SDK - User surveys - Behavioral targeting - Custom branding Business Plus $159.00 Flat Rate,Per Month It includes: - Everything in Business, plus: - Unlimited projects - Mobile SDK - Advanced privacy controls - Record all user sessions - Customer support integrations - REST API access - Webhooks - Remove Userback logo - Single Sign-On (SSO) - Premium support Value for money 4.8 (59) 4.8 Based on 59 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ GitHub](https://www.capterra.com/p/129067/GitHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (50) 4.8 Based on 50 reviews ## User reviews Overall rating 4.8 Based on 71 reviews Filter by rating 5(57) 4(13) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Fredy P. 3D Visualization Artist Architecture & Planning ### "Great app for quick feedback requests on images and PDFs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2022 We needed a way to request design feedback to clients and userback provided the easiest way to do it with the "designs" feature, so now is a relatively simple process to create a project and upload a design(jpg or PDF) that we can share with our clients, receive feedback and address it directly. Once the design has been updated we can upload a new version and request feedback again, until we get approval. Pros Our primary use case is to receive feedback directly over images and PDFs and works great for that. And what I like is that I can upload a JPG, to a specific "project" and send a link to a client where they can annotate and comment directly their ideas and upload files if required to complement their notes, that has saved us some back and forth through email. Cons The annotation tools are a bit limited for our use case, need a "freehand" style tool to increase the accuracy of the feedback we receive. Would be great to have the ability to set our custom domain. At the moment they offer the option to send email notifications from our own email but they do not have a way to implement DMARC so if using "quarentine" or "reject" you cannot use your email for notification, and need to use the generic userback email. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2022 Thanks so much for the feedback Fredy. Really great to hear that Userback is saving you time when managing the feedback process with your clients. EY Ercan Y. Solution Architect Real Estate ### "My Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 10, 2022 Pros The easy usage and simple setup and good price/feaure ratio Cons There is no much what I don't like it but has actually a limited usage scenario Reasons for choosing Userback the better price/feature ratio Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BS benjamin S. Senior Developer Design ### "Great for desktop, poor on mobile" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 March 9, 2022 We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging. Pros The screen annotation and screen recording features. Cons Github integration works one way. We need it to go back and forth. Switched from [BugHerd](https://www.capterra.com/p/224784/BugHerd/) Bugherd sucks. Why else? Reasons for choosing Userback didn't find any Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Julian S. Director Design ### "Tools that I can't live without for our web design business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2022 Pros Userback has been a game-changer in our company. We have been using it to collect user feedback and make sure we are on the right track. Our clients love it, and the ease of providing feedback. Cons Have been using for more than 50 projects, love it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2022 Thanks so much for your support Julian! We really appreciate it :) AS anup S. Web Developer Information Technology and Services ### "Testing My Project" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2022 Pros Design Issues testing I love this section. Cons I am not able to fine issue for uses. It is very good testing tool that I know. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DJ Drew J. Owner Information Technology and Services ### "Critical piece of our tech stack" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 3, 2022 Excellent. I have not had any "swearing at the computer" moments with Userback Pros Saves a huge amount of time, particularly phone calls and texts for change requests Cons Would like to see more integrations, and ability to automate Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AU Anna U. product owner Airlines/Aviation ### "S7 MYB Project " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 3, 2022 As a Product owner I use Userback to track Customer Experience insights Pros Getting real time feedback from customers, bug monitoring Cons Userback widget location and size is not quite flexible Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TP Tharanath P. DevOps Engineer Information Technology and Services ### "Review from a Daily User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2022 Excellent Pros Ease of use, integration with other products. Cons Can make the interface more interesting. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AF Angela F. Sr Business Analyst Events Services ### "Wonderful Tool for User Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 2, 2022 Overall great. Biggest concern is as we grow will this product be scalable? Pros Very customer friendly. Easily allows the user to access, write issue and provide screenshots and/or videos. Cons The customer does not have access to a portal to track open tickets. It is cumbersome to access the export of the list of feedback. Integration will Jira sends easily but does not update back to the original feedback. Metrics for time to resolve needed. Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Userback The end user in app button. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 3, 2022 Thanks Angela! We really appreciate your feedback. You'll be interested to know that we're currently working on new features to help customers and end-users monitor and view their open tickets. Watch this space :) CR Celia R. Project managzr Computer Software ### "Global Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 2, 2022 GReat experience Client find it simple of use so great tool Pros Bug features and client feedback on developing software Cons Language traduction , I can not traduce it for my French client Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/172431/Userback/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.