# TheWorxHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TheWorxHub the right Maintenance Management solution for you? Explore 183 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/172308/TheWorxHub/reviews

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TheWorxHub

4.7 (183)

[View alternatives](https://www.capterra.com/p/172308/TheWorxHub/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of TheWorxHub

Ease of use

4.6

Customer Service

4.7

## Pros and Cons in Reviews

SC

Stephanie C

Lead painterHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years.

“It helps me keep track what needs to be done and to help others by adding work orders with things that I see that needs to be addressed.“

February 26, 2026

JO

Jeremy O

Maintenance TechnicianHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years.

“I had some issues with designating what building is cumbersome“

March 3, 2026

AC

Ashley C

Com Center SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“It's also been much better for our department as a whole as we can put more details and do better searches and report pulling.“

February 26, 2026

BF

Byron F

Environmental Services DirectorEnvironmental Services, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Early mornings the mobile version will not load or it will assign wrong person even though correct person selected or it will go back a work order so you end up assigning a different person to the one you already assigned before.“

January 3, 2024

MP

Mike P

Biomedical lead techHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months.

“The fact of being able to login remotely and manage database is the top draw for our team.“

February 27, 2026

CR

Charlotte R

SupervisorHospitality, 51 - 200 employeesUsed the software for: 1-2 years.

“The pages seems to be to busy and such.“

September 23, 2025

JD

John D

Maintenance technicianHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years.

“Navigating and knowing where to go is easy set up and color scheme navigation go good together and is pleasing“

February 26, 2026

LB

Lot B

Facility maintenance Specialist 2Hospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years.

“inventory is a separate module, IT option not did not seem to be a good fit.the boss is not a fan of some elements of reporting are in another module.“

July 19, 2023

## Showing most helpful reviews

Showing 1-25 of 183 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Caitlynn D.  
Administrative Staff Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Efficient!"

August 22, 2019

5.0

My job is much more efficient and productive now!

Pros

As an employee who takes requests for maintenance, housekeeping, telecom, etc. it makes it so much easier to be able to give requestors access to enter their own tickets vs. the phones ringing off the hook and trying to relay requests. It was very easy to learn how to use and it's quick to give others access to various roles. The reports are very customizable and are an efficient tool to use.

Cons

There is nothing I dislike since I've begun using this software!

Review Source

Response from Brightly

September 24, 2019

Caitlynn, thanks for taking the time to leave a review! We are thrilled to hear TheWorxHub is making your life easier.

MF

Michael F.  
Director of Maintenance and Facilities  
Religious Institutions  
Used the software for: 2+ years

### "Director of Maintenance and Facilities"

October 10, 2024

4.0

Overall for the Church and school campus it works great. My customers find it user friendly to use.

Pros

Ease of work requests for internal customers and issue of work orders to the maintenance team.

Cons

Reports - canned and creation of custom reports

Alternatives considered

[MicroMain](https://www.capterra.com/p/119615/MicroMain-Maintenance-Software/)

Reason for choosing TheWorxHub

Cost. Software was well designed for the business units of the church and school

Review Source

LB

Lot B.  
Facility maintenance Specialist 2  
Hospital & Health Care  
Used the software for: 2+ years

### "my thoughts"

July 19, 2023

3.0

the more I use it the more I find I want certain features that are not available or not included.

Pros

I like how customizable it is, appearance and reliability.

Cons

No custom close out drop box. inventory is a separate module, IT option not did not seem to be a good fit.the boss is not a fan of some elements of reporting are in another module. we would like to expand but company does not find it cost effective

Reason for choosing TheWorxHub

Price and the unlimited users and needs for multiple locations

Switched from

[Track-It!](https://www.capterra.com/p/67028/Track-It/)

it totally was not a CMMs and did not function well and had no reporting options or asset tracking, or anything else for that matter, it was basically an e-mail

Review Source

NY

Neil Y.  
Facilities Building Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Report Functionality and customability"

December 12, 2023

4.0

Pros

The customer suppport is amazing. The team they have had over the years makes this web base service amazing. I have always walked away from interactions with the troubleshooting techs impressed and happy.

Cons

When we do have issues we have no real way to express the importance and drive resolutions. They create a ticket and it goes into a priority response, which it may be a high priority to our organization, but not to the Worxhub, so sometimes issues that are tough for us to work around don't get resolved as timely as we need.

Reason for choosing TheWorxHub

I wasn't involved with the selection, I offered input based on ease of use. Cost wasn't a part of my evaluation.

Switched from

[Archibus](https://www.capterra.com/p/228338/ARCHIBUS/)

They were not great to work with. It was a computer based program vs a web based interface. Always had issues with lisence and they wanted to charge for everything we needed.

Review Source

BK

Bas K.  
Facility Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Best CMM system for senior living"

January 10, 2020

5.0

I have always enjoyed working with the software. They have always involved the end user in the development and its made the TheWorxHub one of the leading operations software.

Pros

The product is very user friendly. My staff have very little issues when using the software. Support is excellent.

Cons

Some of the glitches take awhile to get ironed out but considering how much the software does it runs smooth and they address the glitches if its critical to daily function of the software.

Reason for choosing TheWorxHub

I found the development team for the TheWorxHub were very proactive in creating a complete operations software and they seem to be continuously developing the software.

Switched from

[CWorks](https://www.capterra.com/p/13109/CWorks/)

CWorks did not have the capabilities we were looking for and we were looking to expand CMM into other departments like housekeeping.

Review Source

EL

Eric L.  
Director of Living Community Services  
Hospital & Health Care  
Used the software for: 2+ years

### "The Dude Solution for you."

January 19, 2022

5.0

Keeping up with Regulations by the Fire marshal and health codes. Able to track and easily print and provide proofs of Maintenance and checks. I love the chat. Staff are always helpful and are quick to respond. Always able to get me on the right track making complex work orders or PM's and running reports.

Pros

I like that there are features to do big things quickly. Like say you change a staff member you can quickly reassign the tickets with a few clicks. I like that there can be great reports by the software if you put in great information that gets specific by category and subcategory's.

Cons

When you screw up making something since its a cloud base it is permanently there. Can be deactivated but there isn't so much a delete and start over button.

Switched from

[MAPCON](https://www.capterra.com/p/33168/MAPCON/)

Update technology and paperless work orders. Ease of requests and better work overview

Review Source

DC

David C.  
Electrican  
Hospital & Health Care  
Used the software for: 1-2 years

### "More Accurate Work Orders"

January 12, 2020

5.0

Once we get all our equipment logged into the system it will make my job easier to keep track of the PM's and repairs that need to be done. Keeping track of the time my team spends traving to the jobs they do, will help to get more man power.

Pros

The ease of use. How you can give a better detail of the problem you are having when you put in a work order.

Cons

The access parts of it need to be separated more. Meaning people who can implement stuff into the program should be able to do so and not see all the admin side of it.

Switched from

[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/)

for the ease of use and the more options it offered for our company.

Review Source

RC

Rey C.  
Director of Facility Services  
Facilities Services  
Used the software for: 2+ years

### "Kendal at Oberlin WorxHub Review"

January 9, 2020

5.0

Pros

User friendliness. Ability to produce reports and keep track of ongoing projects via pulse tab.

Cons

None. The system fully meets our needs.

Reason for choosing TheWorxHub

Ease of use!

Switched from

[WebTMA](https://www.capterra.com/p/15155/TMA/)

TMA was outdated and extremely cumbersome.Did not have real time capability.

Review Source

LQ

Lillian Q.  
IT Regional Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "WorxHub WORXS"

January 9, 2020

5.0

I have had an amazing relationship with the whole WorxHub team from tech support to engineers. Everyone is passionate about both the tool and their customer service.

Pros

I love the common sense use of this tool. I work in senior living and our team and residents are technically challenged but that has never been an issue with WorxHub. I also love the robust tool. I wish it would have been my only job, I only scratched the surface. I could have done so much more!

Cons

Only a minor con, the accounts, we have 17, are separate unless you go from WorxIQ. It makes it so my team can not easily back each other up without logging out and into a new URL but, again, this is minor to me.

Switched from

[MicroMain](https://www.capterra.com/p/119615/MicroMain-Maintenance-Software/)

I was not involved in that process and do not know.

Review Source

Denise G.  
Security Guard  
Security and Investigations  
Used the software for: Less than 6 months

### "Very customizable"

July 22, 2019

5.0

Pros

WorxHub has been great to enter facilities and housekeeping requests! It was easy to learn and makes things easier!

Cons

There's nothing I dislike so far since I have been using the software

Review Source

Response from Brightly

September 3, 2019

Thank you for taking time to review TheWorxHub. Great to hear that everything is performing well.

DH

David H.  
Maintenance & IT Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Hospice Facility Review"

June 28, 2022

5.0

My situation was rather unique in that I had nothing to start with. Creating our locations, and assets was a time consuming task. For those that currently have a CMMS system the transition would be rather easy. I also want to mention the training and support documents were very helpful.

Pros

The primary objective was to get a handle on our compliance needs. Fire suppression & alarm system testing, emergency lights, emergency power systems, etc. Many of these inspection \\ testing requirements are available in a template form for easy implementation.

Cons

In reality every location contains assets, and every asset (equipment) is comprised of sub-assemblies and parts. It would be nice to reference common used parts for each piece of equipment. Such as bearings, belts, filters, hoses, and fluids. This really helps control parts inventories. To be fair I did not purchase the inventory modules so maybe this is included in that system.

Reason for choosing TheWorxHub

We are a non-profit hospice (end of life care) that is regulated by various agencies. Having a tool to help us navigate that regulatory jungle and develop appropriate work orders was our primary goal. Having premade templates that basically guide you through the requirements for testing regulated equipment was a huge benefit. All staff, regardless of where they are, can submit a work request from their computer. That ensures every need is being attended too.

Review Source

AB

Angela B.  
Facilities Operations Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Healthcare Approved System"

December 14, 2022

5.0

I'm very pleased with Worxhub it has reduced techs response time since we went to mobile devices; no more coming back to the shop to see if any more work orders have been printed out and ready to be done.

Pros

I like that I can go to one place to see all work orders, inventory and PMs. Able to create master PM templates in order to create multiple PMs instead of re-type one over and over again.

Cons

My least favorite is when work orders are assigned to TEAMS that in worxhub it's listed in the Pulse page under Unassigned work orders when they are assigned.

Reason for choosing TheWorxHub

We didn't look at other products we were happy with the Support Services received by The Dude so wanted to stay with them.

Review Source

MA

MARK A.  
Director of Maintenance Service Support  
Hospital & Health Care  
Used the software for: 2+ years

### "GMCF Worxhub Review"

December 13, 2023

5.0

Use it daily and has worked really good for our facility and what we need it to do. Have never had any issues with anything since we started.

Pros

Ease of use for anyone easy to pull reports and keep track of all work orders. The tracking of all work orders and PM orders is critical in healthcare.

Cons

Not a worxhub issue but i know our facility doesn't use the program we have to its full capabilities.

Review Source

DB

David B.  
Carpenter/Locksmith  
Hospital & Health Care  
Used the software for: 1-2 years

### "Real Everyday User"

February 27, 2023

5.0

Pros

I can see Work Orders come in real time and have them prioritized by importance.

Cons

I would like to have a more broad way of finding old Work Orders, weather completed or incomplete. Currently if don't know the Work Order Number you have to type in the exact address to find the Work Order and the User typing up the Work Order doesn't always know the departments, corridors, or wings of the building to correctly address where the Work Order needs to be completed. Then when its searched by proper location it can't be found. Its up to the maintenance worker to correct the address before its completed. If the work order could be searched for by just using Key Words like a google search could be helpful. But overall, staff especially new staff just need more training.

Review Source

LC

Leslie C.  
Assistant Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Worxhub best for ease of use "

July 13, 2023

5.0

5 star in all areas honestly. Easy to navigate reports, questions, following requests from start to finish, easy to help others navigate when they first use, easy to make changes or deletions.

Pros

Implementation was super easy compared to my original thoughts. Ease of use is off the charts. Important when asking others to embrace change.

Cons

I honestly do not have a con. Price could always be little lower but in comparison to other programs it is still in line.

Reason for choosing TheWorxHub

Demo was so much easier to follow than other products and reviews were great for Worxhub. My company added 4 other modules after our initial purchase so we love Worxhub

Review Source

JT

Jeremy T.  
Maintenance manager  
Hospitality  
Used the software for: 2+ years

### "Invaluable software"

April 2, 2024

5.0

From building the information tree at the beginning to scheduled preventative maintenance, this software is easy to use and does it all.

Pros

User friendly software that creates and maintains a legacy of information.

Cons

There are some glitches in the software that cancel your selection when you try to click on a category in a scroll down menu. You are sent back to the top of the menu and have to start scrolling from the beginning.

Review Source

MP

Marcela P.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Cypriot Homes review"

April 6, 2022

5.0

I'm glad to use this software, most issues with the repairs, appliance replacement, rent calculations has been solved, easy to keep track on what has been done, even send out different types of letters to the tenants.

Pros

Rent calculation, keep a clear evidence of the tenants. Issuing work orders for repairs. I would like to get more trained in how to use more fixtures like: inventory, accounting, etc.

Cons

I didn't have the chance to use all features, but for the work orders, rent calculations its much easier to use them comparing with Yardi software.

Review Source

MW

Mark W.  
Facilities Manager  
Facilities Services  
Used the software for: 1-2 years

### "Great Product, Great Customer Service"

June 23, 2022

5.0

Organization in tracking everything that happens. Works great for labor tracking to assess time allotment and needs, budgeting and reserves studies. Utilizing WorxHub allows you know your stuff...ALL your stuff.

Pros

The shear expanse of what WorxHub can manage is vast. It can organize and extrapolate information for real time up to date reporting with astounding accuracy, resulting in expedited action when maintaining facilities. The greatest challenge for a Facilities Manager is , the unexpected, which WorxHub removes a large portion of.

Cons

Customization, this system has preloaded items that cannot be removed, you just have to look past them.

Alternatives considered

[FMX](https://www.capterra.com/p/130563/FMX/)

Reason for choosing TheWorxHub

Pricing and compatibility to my facility.

Review Source

NS

Nate S.  
Maintenance Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Review of our Worxhub."

July 18, 2023

5.0

Great!

Pros

Ease of use. Everything we need is easy to get in and out of to keep it all accurate.

Cons

Down time during maintenance repairs on site.

Reason for choosing TheWorxHub

It met my needs.

Review Source

SM

Scott M.  
WorxHub Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "WorxHub Review"

January 25, 2022

4.0

Pros

The features that are most impactful for our organization deal with scheduling and workflow management. We do not integrate with other software at this time, though the capability is there. Ease of use for our staff is a plus. Users are generally able to navigate most of the features with little guidance or special training.

Cons

There are several downsides to the WorxHub suite. The coding is suspect in many areas throughout the product. Bugs exist and many features are counter-intuitive to the end user. Productivity suffers due to product design limitations/ problems and ultimate usability for knowledgeable staff. Servers are also very slow at times.

Review Source

Response from Brightly

January 27, 2022

We really value your feedback and would love the opportunity to discuss it more deeply with you. Would you please reach out to support@dudesolutions.com and connect with us?

BM

Bob M.  
General Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "WorxHub Benefits"

December 13, 2023

4.0

Easy to use for management and maintenance

Pros

WorxHub keeps track of all order work orders and makes recurring tasks easy to manage. Billing is a breeze and lets us know when things are overdue.

Cons

No issues in our experience , everything ok.

Review Source

VC

Victoria C.  
Property Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Exceptional Customer Service"

October 18, 2021

5.0

\[SENSITIVE CONTENT\] is exceptional customer service and it support. Couldn't do my job without his valuable assistance. he knows the software in and out and is always there to lend support and help teach us new and valuable features on the program.

Pros

Software support from \[SENSITIVE CONTENT\]. He provides excellent guidance through the program and helps us to achieve the results we are looking for.

Cons

I like the software no complaints. The software does alot but probably only using about 30% of its capabilities. Would like opportunities for more online learning tips and tricks course so to speak would be of value being offered once or twice a year.

Review Source

PW

Patty W.  
Receptionist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "WorxHub Review"

April 11, 2024

5.0

We use TheWorxHub to schedule rides for our residents.

Pros

Overall very user friendly. Easy to move throughout the system.

Cons

The time can be difficult to input, especially with AM/P{m changes.

Review Source

SWW

Sarah Weddle W.  
Ancillary Services Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "World Class Customer Service and Product"

March 28, 2022

5.0

AMAZING! I really can't say enough good about the product and the service.

Pros

Easy to use and figure out. Also hard to mess it up. I like that nothing ever goes away or is deleted. Customer service is first rate!

Cons

I wish that we could customize reports more and that some functions (inventory in particular) were more intuitive. Also, if we could search or report on all of the various fields, that would be dandy.

Review Source

MW

Marlee W.  
Service Support Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use! Easy to keep track"

November 15, 2022

5.0

Easy to use

Pros

I love being able to go in depth on which area needs maintenance

Cons

I have no cons to this software as this is so easy!

Review Source

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