# Page 3 | Rippling Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Rippling the right Human Resources solution for you? Explore 4603 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/172127/Rippling/reviews

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Rippling

4.9 (4603)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 3 - Reviews of Rippling

## Showing most helpful reviews

Showing 51-75 of 4603 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BH

Basil H.  
Director  
Construction  
Used the software for: 2+ years

### "Worth the cost for handing off the repetitive tasks"

October 16, 2025

5.0

Rippling renders many minor, repetitive tasks obsolete. It takes time to set up workflows, but once they are set up the way you like, they work like a charm, and you don't look back. Their customer service is excellent, especially the quarterly check-ins with my dedicated Account Manager.

Pros

Integrations with other software, customized workflows, and ease of use in finding what we're looking for. Payroll is easy to use and customizable to our needs. This includes the employee profiles for easy management and our various leave policies.

Cons

The cost is slightly higher than that of other companies. There are some delays in their product roadmap on select items, but they are constantly improving their product and actively requesting feedback from customers, which is excellent.

Alternatives considered

[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Reason for choosing Rippling

Better integrations, and it was more polished.

Switched from

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Gusto was way cheaper but their customer service wasn't good and its not capable of handling high employee counts (over 50)

Review Source

Matt B.  
Senior Product Manager  
Computer Software  
Used the software for: 6-12 months

### "Modern Feeling and Very Easy to Use"

December 3, 2025

5.0

Overall, Rippling is easy to setup and begin using. This would definitely make things easier if a business has any less technical employees. Once setup, it has all the features I need to get my expenses submitted and get reimbursed. It's saved me a ton of time compared to our previous platform. Would highly recommend!

Pros

I really enjoy Rippling's user-friendly and smooth app interface, which feels very modern and aligns well with the latest tech trends. The digital card feature is particularly innovative and something I had not used before for handling expenses, which makes the process very efficient. Additionally, Rippling greatly simplifies the reimbursement process due to its ability to read all information from receipts, significantly reducing the hassle of submitting expense reports. The app ensures my manager is promptly notified of submissions, speeding up the reimbursement cycle. The ease of personal setup, specifically obtaining the digital per diem card and linking my bank account for reimbursements, also stands out as a convenient feature that enhances my experience with the platform.

Cons

I find the user interface could do with some very minor navigational improvements, especially for my personal use case involving expense reports. As someone with experience in UX/UI design, I'm aware my expectations might be higher, but it feels like navigating to the necessary functions could be more intuitive. It takes too many taps to access certain features, and when submitting an expense report, I'm often required to renavigate the app, which interrupts the workflow. These are minor UI issues, but optimizing them could streamline the process and enhance user experience. That's me being super nit-picky though. Overall the UI/UX is very good, especially compared to other expense platforms I've used.

Switched from

[Emburse Nexonia](https://www.capterra.com/p/99986/Nexonia-Expense-Reports/)

The old provider was quite tedious to use and did not have any OCR capabilities.

Review Source

Vicmari E.  
QA Manager  
Financial Services  
Used the software for: 6-12 months

### "Great Platform for Managers"

August 12, 2025

5.0

Exceptional Ease of Use: The platform is described as being "very easy to use" with an intuitive interface that simplifies complex administrative tasks. Efficient Time-Off Management: It allows for effortless management of all aspects of time off, including PTO and vacation requests, approvals, and tracking. Effective License Tracking: The platform provides an easy way to manage and track professional licenses, which is essential for compliance. Increased Productivity: By simplifying a historically complex part of the job, Rippling significantly reduces administrative workload and allows users to focus on other priorities.

Pros

Rippling is an exceptionally user-friendly platform that has completely transformed how I manage my team. The intuitive interface has made a complex part of my job simpler than ever before. With Rippling, I can now effortlessly handle all aspects of time-off management, including PTO and vacation requests, approvals, and tracking. The platform also provides an incredibly easy way to manage and track professional licenses, which is essential for compliance and ensuring my team's qualifications are up-to-date. This has significantly reduced my administrative workload and allowed me to focus on other priorities.

Cons

Maybe how some information is organized on the web app. It could be better organized, but this is just a personal preference.

Review Source

RP

Razel P.  
Sales  
Consumer Services  
Used the software for: 1-2 years

### "How Rippling makes easy for us"

December 8, 2025

5.0

What I like the best about rippling is that it brings everything related to employee management into one simple and easy to use platform.

Pros

I genuinely appreciate how easy Rippling is to use. It's also supports all employee related data in one place.

Cons

Possibly more onboarding review for an employee who just learning the ropes in that organization. There is small difference from the app.

Switched from

[Enterprise Suite](https://www.capterra.com/p/207188/Upwork/)

The old products is not that very useful for us and not personalized.

Review Source

AD

Akash D.  
Sr. Research Associate  
Research  
Used the software for: 1-2 years

### "A Powerful All-in-One HR Platform with Room for Improvement"

September 19, 2025

5.0

“My overall experience with Rippling has been very positive. I really appreciated how it brought so many HR and IT functions into a single platform — from onboarding and payroll to benefits and device management. The automation saved a lot of time, and the interface was generally intuitive for both admins and employees. That said, the platform can feel a bit complex at times because it does so much, and costs can add up if you need multiple modules. There’s also some room for improvement in customer support responsiveness and advanced reporting features

Pros

1\. All-in-One Platform Combines HR, payroll, benefits, IT management, and compliance in a single system. Saves time switching between multiple tools. 2. Ease of Use Intuitive, modern interface. Onboarding and offboarding employees can be done with just a few clicks. 3. Automation & Efficiency Automates payroll, benefits enrollment, and compliance tasks. Reduces manual work and errors. 4. Scalability Works well for startups and growing companies. Modular features let you add capabilities (like device management, apps, etc.) as your business grows. 5. Integration Strong third-party app integrations (Slack, Google Workspace, Microsoft 365, etc.). Helps unify employee data across systems. 6. Employee Experience Employees get a simple self-service portal for paystubs, tax docs, benefits, and devices. Makes HR processes more transparent and less frustrating.

Cons

Learning curve / Overcomplexity Because Rippling tries to do a lot (HR + payroll + IT + device/app management etc.), some features are powerful but complex; smaller teams or users new to such platforms may find it a bit overwhelming at first. Some features are less intuitive, especially hidden features or less frequently used modules

Review Source

MB

Mari B.  
Executive Assistant  
Information Technology and Services  
Used the software for: 6-12 months

### "Streamlined HR and Payroll Management in One Platform"

September 16, 2025

5.0

Overall, Rippling has been a solid solution for managing HR and IT needs. It significantly streamlined onboarding, payroll processing, and employee data management. Once everything is set up, it runs very smoothly. There’s a bit of a learning curve at the beginning, but it’s well worth it once you’re up and running. I’d recommend it to medium to large teams that want a centralized system.

Pros

Rippling does a great job of integrating various HR and IT functions into one platform. I especially liked how easy it was to manage employee onboarding, payroll, and benefits all in one place. The interface is clean and user-friendly, and automation features save a lot of time. It also integrates well with other tools like Slack and Google Workspace.

Cons

The pricing can be a bit steep for smaller businesses, especially when adding more modules. Customer support, while helpful, can sometimes take a while to respond. Additionally, some features feel slightly hidden or buried within the menus, which can be confusing for new users.

Review Source

TH

Tiffany H.  
Head of Operations  
E-Learning  
Used the software for: 2+ years

### "All-in-One HR and Payroll Solution That Simplifies Admin Work"

September 18, 2025

4.0

Overall, my experience with Rippling has been very positive. It’s a comprehensive platform that brings payroll, benefits, HR, and IT together in one place, which has saved us a lot of time and reduced errors. The interface is clean and easy to navigate, and new hires find the onboarding process straightforward. While there’s a bit of a learning curve with some of the more advanced settings, the system’s flexibility and automation more than make up for it. Rippling has helped us streamline administrative work and focus more on supporting our team.

Pros

Rippling makes it incredibly easy to manage all aspects of HR and payroll from one platform. I really appreciate how intuitive the system is — setting up new hires, running payroll, and managing benefits can all be done in just a few clicks. The integrations with other tools save time and reduce manual work, and the reporting features give clear visibility into everything from headcount to spending. It’s streamlined so much of our day-to-day admin.

Cons

Some of the more advanced features can take a little time to learn, and occasionally I’ve had to dig around or contact support to figure out how to configure something. The support team is helpful, but response times can vary depending on the issue. It would also be great to see more in-app tutorials or guided tips for newer features so onboarding new admins is smoother.

Alternatives considered

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Reason for choosing Rippling

Ease of use, features offered and overall functionality.

Review Source

CS

Caroline S.  
Operations Lead  
Marketing and Advertising  
Used the software for: 1-2 years

### "Rippling for a scaling e-commerce business"

December 8, 2025

5.0

Overall I really like the application and would highly recommend it to include lots of HR needs in one. I think the app needs to continue to innovate and add more into their services / expand scope based off customer needs, but love everything they have so far.

Pros

I love the ease of managing so many HR processes in one tool. It is easy to use for managing payroll, time off/vacation requests, understanding and selecting healthcare benefits, managing company passwords and logins, and tracking employee dates/documents/contracts easily.

Cons

RPass is a bit buggy and has issues updating company passwords. I have found that it often times lags when new passwords have been updated and that it can glitch out when going between my admin and user account.

Switched from

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Rippling had more capabilities for a growing team of 100 employees.

Review Source

VR

Verified Reviewer  
Telecom Expense Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "Efficient All-in-One HR Platform with Room for Customization"

March 20, 2026

5.0

In general, I have had a good time with Rippling. It makes processes easier by combining them into one system, which increases accuracy and productivity. It generally works well and helps with day-to-day tasks, though there are some areas that could be better.

Pros

Rippling's ability to bring together many HR, payroll, and IT tasks into one platform is what I like best about it. It cuts down on a lot of manual work and makes managing employees easier. The automation features, especially those for onboarding and offboarding, are very useful and save a lot of time. The interface is also easy to use, so even new users can find their way around.

Cons

Overall, my experience with Rippling has been positive. It streamlines processes that would otherwise require multiple systems, which improves accuracy and productivity. While there are occasional areas that could be improved, it generally performs well and supports day-to-day operations effectively.

Review Source

JH

James H.  
Deployment Strategist  
Information Technology and Services  
Used the software for: 1-2 years

### "Rippling Simplifies Payroll Tasks but Some Paycheck Details Cause Confusion"

December 29, 2025

5.0

Overall, my experience with Rippling has been very positive. The platform is intuitive, convenient, and easy to navigate, and it centralizes payroll, benefits, and tax information in a way that saves time. Despite a few areas that could benefit from clearer visibility or improved transparency, Rippling is a reliable and efficient tool that makes managing employee information and benefits straightforward.

Pros

I’ve had a very positive experience using Rippling. The platform is intuitive, well-organized, and makes it easy to manage a wide range of HR and payroll tasks in one place. I regularly use it to update my commuter benefits, review my 401(k) information, and check tax withholdings and pay statements, all of which are straightforward and quick to access. I also appreciate how clean and user-friendly the interface is, as it reduces friction and saves time when handling administrative tasks. Overall, Rippling has made managing my HR information much more efficient and hassle-free.

Cons

There are a few pain points with the product. Firstly, with my paycheck, my employer's health fund contributions are repeated, making me confused as to whether or not my net amount reflects the amount they've contributed. Secondly, I wish my transit pre-tax account transactions reflect my current balance in the account. Lastly, it would be helpful to see which sections in my health contributions have changed or have been added year over year so I know what's new and what's not new.

Review Source

TH

Trevor H.  
Stationary Engineer  
Computer Networking  
Used the software for: 6-12 months

### "A marvellous experience on the whole"

September 10, 2025

4.0

This expansive software suite has been transformative, having consolidated payroll, Human Resources objectives, and online training into a single source, thus simplifying what had previously been a complex web of different programs to navigate in order to fulfill daily task sets.

Pros

I liked its user friendly interface for a desktop computer, my preferred device type. Upon becoming further acquainted with its quirks, Rippling has become an invaluable software suite which I have been able to assist my fellow colleagues with.

Cons

The transition from our previous payroll software to Rippling was rough, although once we adapted to it, we found it to be quite user friendly. The previous software was easiest to utilise via smartphone and difficult on a desktop computer, whereas Rippling can be utilised on a smartphone but is most user friendly via desktop computers. Also, our default time off is always set to twelve hours when it should be for only eight, requiring us to include a special notation with each and every time off entry so as to ensure that we do not burn through our time off balances prematurely.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

This switch was involuntary on the part of myself as well as everyone else in my department; the decision was made at the corporate level.

Review Source

Logan C.  
Growth and Business Development  
Warehousing  
Used the software for: 1-2 years

### "Rippling's user friendly best platform for HR, IT, Payroll, Benefits, all in one centrally located place"

September 30, 2025

4.0

My overall experience with Rippling has been very positive. I see it as a powerful, innovative platform that solves real challenges for growing businesses by combining HR, IT, and Finance in one system. What stands out most to me is the automation and efficiency it creates for clients—it reduces manual work, speeds up onboarding, and streamlines compliance. At the same time, Rippling’s pace of innovation is fast, which can feel challenging, but I view that as exciting because it means the company is constantly pushing forward. Overall, my impression is that Rippling is not only transforming how businesses manage their people and systems but also creating huge opportunities for those who get to be a part of that journey

Pros

Rippling takes something that’s usually fragmented (HR, IT, payroll, benefits, device management, etc.) and unifies it. That level of integration is rare and makes the product incredibly sticky.

Cons

Some still view Rippling as just HR, which I like least, but I see it as an opportunity to educate and show the full power of the platform.

Review Source

RN

Ronald N.  
IT Support  
Furniture  
Used the software for: Less than 6 months

### "Smooth Device Management with Excellent Support"

December 10, 2025

4.0

My overall experience with Rippling was very positive. The platform made day-to-day device management smooth and efficient, and whenever questions or challenges came up, our account manager was incredibly supportive. They consistently checked in, guided us through each step of the process, and made sure we had everything we needed to make the most of the system. Overall, their partnership and responsiveness really enhanced our experience with Rippling.

Pros

I liked how Rippling streamlined device deployment and made it easy to quickly set up and configure new user machines. The clear visibility into deployed and undeployed devices helped me stay organized and maintain accurate oversight. I also appreciated the intuitive, user-friendly interface, which made navigating device management and reporting efficient for day-to-day IT support work.

Cons

What I liked least about Rippling was the limited report customization in the Devices section. As an admin, I often needed to tailor reports to show specific fields or filter data more precisely, but the platform didn’t offer enough flexibility. This made it harder to create detailed, customized views of our device inventory and track certain metrics the way I needed to.

Review Source

VR

Verified Reviewer  
AR Executive  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Product Rippling"

December 15, 2025

5.0

Overall, my experience with Rippling has been very positive. It significantly streamlined our HR, payroll, and employee management processes by bringing everything into one centralized platform. The automation and integrations reduced manual work and errors, while the user-friendly interface made daily tasks easier to manage. Although there is a small learning curve for some features, the efficiency and time savings Rippling provides make it a valuable tool for the organization

Pros

What I liked most about Rippling is how it brings HR, payroll, benefits, and IT management into one easy-to-use platform. Everything is well organized and automated, which saves a lot of time on routine tasks like onboarding, payroll processing, and employee data management. The interface is clean and intuitive, and having all employee information in one place makes day-to-day operations much more efficient and accurate.

Cons

What I liked least about Rippling is that some advanced features can feel a bit complex at first and require time to fully understand. Also, certain customizations and reports are not very intuitive, and customer support responses can sometimes take longer than expected when dealing with more specific or technical issues

Review Source

Sofi Y.  
Manager Sales Development  
Computer Software  
Used the software for: 6-12 months

### ""A Simple All-in-One Platform for HR and Payroll”"

August 19, 2025

5.0

Overall, Rippling has been a very positive experience. It simplifies HR, payroll, and IT by bringing everything into one easy-to-use platform, which saves time and reduces errors. Onboarding is smooth, everyday tasks are faster, and the support team has been helpful when needed. While there’s room for deeper integrations and stronger global features, Rippling has streamlined many of our processes and made managing employee data much easier.

Pros

Rippling makes it simple to manage everything HR and payroll-related in one place. The platform is very intuitive, onboarding is smooth, and the automation saves a lot of time compared to handling tasks manually. Having payroll, benefits, and IT connected in one system really reduces errors and keeps everything organized.

Cons

Some of the integrations and advanced features could be deeper and more customizable. Global compliance and region-specific capabilities also have room to improve, which can add extra manual steps for international teams.

Review Source

GO

Ginaline O.  
Housing Specialist  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "User friendly platform!"

December 19, 2025

5.0

It’s incredibly easy to use and has made our day-to-day tasks so much smoother. Everything runs seamlessly with no glitches, and having all our employee records in one place is a huge time-saver. Managing payroll, payments, and paychecks is straightforward, and our team can access everything they need quickly and effortlessly. Overall, it’s been a real game-changer for keeping things organized and efficient.

Pros

It’s very user-friendly and intuitive, making it easy to navigate right away. Everything runs smoothly with no glitches or issues, which makes the experience seamless and hassle-free.

Cons

Honestly, there’s nothing I didn’t like about Rippling. Everything I’ve experienced has been smooth, well-organized, and easy to use, no real drawbacks come to mind.

Review Source

SL

Sandrine L.  
Team Leader  
Consumer Services  
Used the software for: 6-12 months

### "User-Friendly App with Some Security Concerns"

January 22, 2026

5.0

My overall experience is good. The only downside is security, but otherwise everything else is easy to use, clear, and precise. If needed, I am very comfortable helping my employees navigate this application.

Pros

Ease of Use, mutilple app (internet , cellphone). I like that everything is there (shcedule, income taxes, leave, etc).

Cons

Security. We encountered several issues where a fraudulent account attempted to log in, and we had to reset everything and change our passwords. Since this happened multiple times, we are concerned there may be a gap in security. I understand the rise in fraudulent spam, but the platform should ideally have a security upgrade to address this.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

The cost was higher, and the platform was more difficult to use.

Review Source

YS

Yoel S.  
Form and Signature Coordinator  
Legal Services  
Used the software for: 6-12 months

### "Rippling: Comprehensive Job Management Features. All in one place. "

October 16, 2025

5.0

In my experience, Rippling has been a very useful tool for tracking and reporting my work hours, following plans to improve my performance within the company, accessing all information related to my position, and tracking my goals. Additionally, it allows me to view available positions within the company. I can't complain at all.

Pros

What I like the most is all the different areas of my job position and the company that can be handled through Rippling, from tracking hours, payroll, escalating concerns, to applying for new positions and following improvement plans.

Cons

I think notifications should be classified into three categories: those that require action, those that are curses, and those that are simply events.

Switched from

[Trackstar](https://www.capterra.com/p/72389/Track-Star-AVLS/)[Litify](https://www.capterra.com/p/160393/Litify/)

What makes me switch is all the options available in Rippling, from asking for time off, time management, payroll, and training. All in place and more affordability.

Review Source

Vijaya S.  
Team lead  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Best User experience with Employee Management and Payroll"

December 29, 2025

5.0

The Customer Support is wonderful and they always ensure the customization is made as per user requirement and fix the Bugs and Issues from their end in minimal turn around time ensuring Value for Money.

Pros

Employee Payroll and management which makes it easy to ensure we drive operations efficiently with user friendly interface

Cons

Everything is good and dont have any such area which is challenging for the end user or Manager at this point of time

Review Source

JG

Julie G.  
Administrative Support  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Smooth Sailing"

January 12, 2026

5.0

I would say that overall, it has been very pleasant. I must say I prefer it over the last system very much.

Pros

Rippling is user‑friendly and excellent for managing time. I have found the product to be better than others I have used in the past.

Cons

The programs seem to generate quite a few notifications. It's great to have the communications, but it does seem to be a lot of duplication.

Switched from

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Management made the decision to make this change.

Review Source

ET

Esther T.  
Senior People Operations Specialist  
Consumer Goods  
Used the software for: 1-2 years

### "Easy functionality for all"

October 14, 2025

5.0

It's been a great experience using Rippling and it's support features. For the most part, configuring the system to our company's needs is seamless and getting the support via a contact or their chatbot is incredibly helpful.

Pros

The user-friendly interface, both from an admin and employee portal, is easy to navigate and use. It's simplified enough to find the answers you need.

Cons

The EDI implementation process for the Benefits application can be lengthy and confusing. Once completed, it's great, but initial set-up can require prep work.

Alternatives considered

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Reason for choosing Rippling

Familiarity of product versus other known products.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Paycom appeared overly complex and we were not receiving the support when we needed it. There were issues that existed in reporting.

Review Source

VR

Verified Reviewer  
Tutor  
E-Learning  
Used the software for: 6-12 months

### "Highly recommend for employers/employees!"

August 14, 2025

5.0

Overall, my experience with Rippling AWESOME. Just through the services Rippling offers me and the company I work for, I can tell I am in good hands not only by Littera, but also by Rippling. Working with Rippling has been nothing but smooth sailing for me!

Pros

My experience with Rippling has been nothing but great! The portal made for employees makes my information easily accessible, and I am able to keep track of every paycheck I receive with ease! I love the transparency they provide when it comes to analyzing where my income and money is going to and/or coming from. Rippling also makes it easy for me to contact any higher-ups in case of any further inquiries. I have had no such bugs, glitches, or issues using this portal.

Cons

On top of the accessibility Rippling already offers, I do wish I had easier access to my portal not only limited to desktop. If I don't check my employee portal on my computer, there seems to be no other way for me to access my information as I wish I could such as on my phone.

Review Source

LD

Lihle D.  
WOPs Chat Specialist  
Hospital & Health Care  
Used the software for: 6-12 months

### "2 Months of Rippling, how my experience has been so far"

December 8, 2025

5.0

It has been great so far, I have really enjoyed, more than anything, the integration of the different apps. The multi-factor authentication is a huge positive for me. It makes my information feel safe.

Pros

One thing I enjoy about Rippling is how easy it is to use for me. The fact that I have multiple applications in one makes everything a lot more convenient. With payroll as well, it is very efficient. I am able to see when I'm going to get paid, and the tracker is really helpful. So processing the payments on the pay dates is amazing for me. Having to reach out to the support team if there are any issues as well, I get timely responses from them, which is efficient, and as mentioned with the number of apps, I am able to effectively manage my time.

Cons

There have been times when the dates don't actually correspond, and it will show certain dates differently because of the differences in time zones, I think.

Review Source

VR

Verified Reviewer  
Business Development Representative  
Computer Networking  
Used the software for: 6-12 months

### "Rippling Review"

December 29, 2025

5.0

Overall my experience with Rippling has been nothing but great. A very easy to use software, that has everything needed for the companies of all sizes. I would also like to commend how easy it is to get in contact with their customer support and if need be to, find the information needed to get in contact with an employee/coworker of your company.

Pros

What I like most about Rippling is their ease of use and it being a one-stop shop for everything needed for my company. It was a really smooth ride for onboarding and learning the org chart. I would also say how easy it is to gain visibility into your payroll and time off. I also like how they update you for prioritized tasks needed to be completed by a certain date.

Cons

The thing I like least about Rippling is that even though their notifications are really good, I don't like how when you complete a task, you still receive a notification that it needs to be completed.

Review Source

Allison F.  
EVP of Human Resources  
Information Technology and Services  
Used the software for: 1-2 years

### "Growing Frustrations with Internal Disorganization"

August 20, 2025

3.0

Frustrations are growing and changes get made without any communication to the customer. The customer is left on their own to figure out how to fix things because the support team doesn't seem to be aware of any programming changes.

Pros

Overall, Rippling is intuitive and easy to use and has streamlined our payroll process. Their strength is the payroll process. Other areas need work.

Cons

The right hand (support), doesn't seem to know what the left hand (engineering), is doing. Many changes get made that alter our processes. When a support ticket is created, we rarely get any solutions or we received incorrect information and overall lack of understanding.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Reason for choosing Rippling

Overall cost and it seemed as though we would be receiving the features and functionality we were looking for.

Switched from

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

We required more features and functionality.

Review Source

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