# Page 3 | Mural Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Mural the right Collaboration solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/171956/Mural/reviews

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Mural

4.5 (135)

[View alternatives](https://www.capterra.com/p/171956/Mural/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Mural

## Showing most helpful reviews

Showing 51-75 of 135 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Gonzalo P.  
Content Manager  
Information Services  
Used the software for: 6-12 months

### "Capture everything you want in Mural"

February 15, 2022

5.0

I started out choosing Mural over Miro for its free proposition, and in this regard, it comes out on top. It offers 5 free boards, which is quite a lot more than its competition, and this helps to try it for an unlimited time and get to know all its advantages.

Pros

Mural is ideal for creating mind maps and very easy-to-use flowcharts. The number of pre-designed templates it has is endless. It allows the anonymous entry (without registration) of many people to a board to work on it. It offers a limited free version that allows you to create up to a maximum of 5 boards. (more than Miro, for example) Previously the tool only offered a trial version for 30 days.

Cons

It has few integrations developed for external applications. The clip art gallery is limited but also supports the user's own images.

Review Source

Alexander F.  
Entrepreneur  
Design  
Used the software for: I used a free trial

### "Highly Improved Visual Communication"

September 24, 2022

5.0

Pros

Brainstorming has never been easier. The learning curve is quite simple. Really love how I can customize my workspace according to my preferences, easy set-up, and plus the templates provided really stand out.

Cons

As far as I have been using it, I don't recall ever having any problems with Mural. I'd highly recommend it to a lot of people.

Review Source

RA

Robert A.  
Management Consultant  
Accounting  
Used the software for: Less than 6 months

### "Mural is a high quality digital canvas"

May 25, 2023

4.0

My overall experience has been good. Mural offers many good features for organising virtual workshops. I use Mural on a weekly basis and it does help me with facilitating virtual workshops.

Pros

Mural has many good features for creating digital collaboration frameworks. It allows for many participants to work on the same canvas at the same time. It is a good tool for workshops.

Cons

Sometimes it is difficult to collaborate on a mural canvas when there are several people making changes at the same time. Objects may move around if they are not locked well and the whole canvas might get messy.

Alternatives considered

[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)

Reason for choosing Mural

Mural is better for virtual workshops

Switched from

[Miro](https://www.capterra.com/p/128955/Miro/)

My current company uses Mural

Review Source

LV

Leonardo V.  
CEO | CTO  
Information Technology and Services  
Used the software for: 2+ years

### "Mural is one of the best collaboration tools you can find"

April 29, 2022

4.0

Pros

We use it for everything, standup, retrospectives, mind mapping, online collaboration and much more. There are a lot of great templates.

Cons

It is expensive and some templates are tricky to use.

Alternatives considered

[Miro](https://www.capterra.com/p/128955/Miro/)

Review Source

DS

Denis S.  
Responsable de CX  
Consumer Services  
Used the software for: 2+ years

### "Herramienta Util pero poco sencilla"

February 23, 2024

3.0

Creo que es una herramienta base para idear, no para mas.

Pros

Es una herramienta util para la ideación y gestión de proyectos de manera practica.

Cons

Compleja a la hora de desarrolar sus funcionalidades, poco intuitiva.

Review Source

Heidi S.  
Owner/Graphic Designer  
Design  
Used the software for: 6-12 months

### "Mural - the best virtual whiteboard EVER!"

December 6, 2019

5.0

Not only is this a wonderful and functional app, but it's beautiful to use. It's as aesthetically pleasing as it is soothing to my designer's need to get my ideas across and organize them. Whether I use it for my own personal notes, sketching, and planning or as a client based project sharing and brainstorm session, it's invaluable.

Pros

This is the most beautiful software/app that I use. With Mural, you can work on your own, and use it as a place to sketch, gather images, make notes, etc. You can then share that with as many people as you like. You can also have realtime meetings within Mural, sharing ideas, working on the "whiteboard" virtually simultaneously and communicating in a very real and visual way regardless of where the participants are in real life.

Cons

It's a little expensive but honestly it's WELL worth it. I use Mural in place of Skype meetings and Zoom meetings at times now. My clients are impressed with the ability to interact visually with both my ideas and myself and have the ability to express their own ideas, as well.

Review Source

NL

Nathan L.  
Senior Service Designer  
Management Consulting  
Used the software for: 2+ years

### "Digital-first collaboration"

May 11, 2019

5.0

MURAL brings the whiteboard and the design studio wall online so that I can collaborate with clients and colleagues around the world. Now my entire workflow is in a digital medium, so I can a lot of efficiency that way.

Pros

I love that I can send anyone a link to a MURAL board and within 5 minutes they're totally comfortable using it. Yet beyond its simple on-boarding experience is a lot of flexibility that supports a wide variety of use cases.

Cons

There are some small interaction details reduce elegance: I'm not crazy about how its arrows/lines connect to notes/shapes. And it's hard to have a consistent typographic hierarchy, because text scales with shapes, and there's no other way to control type size.

Review Source

JK

Jennifer K.  
Design Director  
Design  
Used the software for: 6-12 months

### "Perfect platform for design work sessions!"

April 22, 2021

3.0

Solving design work sessions and visually organizing projects.

Pros

I'm a designer and given our agency is now WFH, we are all really missing our work sessions, locked in a room looking at a whiteboard, sketching, taping, etc. Mural has let us do that now digitally! Thank goodness! When one of my designers need me to review something, we set up a mural and I can sketch over their designs or leave post-it notes, plug in images for inspiration, anything. It's been such a game changer for agencies and designers.

Cons

I wish you could expand the artboards more or even have the option to do multiple artboards! There are times when we have huge projects that go on for months and we run out of room. Would love to have that be more flexible!

Switched from

[Miro](https://www.capterra.com/p/128955/Miro/)

Not enough guaranteed privacy and security.

Review Source

RW

Rob W.  
Technical Innovation Leader  
Information Technology and Services  
Used the software for: 2+ years

### "Mural enables easy digital collaboration from novices to pros"

February 28, 2019

5.0

I've been able to grow with mural and explore new worlds of collaboration ... both enhancing face to face workshops and enabling remote collaborators to have equal voices. Support from the mural team to help us explore new ways to effectively collaborate (not just use their software) have been compelling.

Pros

I really appreciate how easy it is to dive in and get started with little complexity or knowledge. Drop some stickies on an empty whiteboard and you're off ... or play with templates, voting, and other advanced features to drive amazing new collaborations that are only possible in the digital world.

Cons

In the past, I have disliked the lack of feature parity between web and mobile versions. That has recently improved.

Review Source

Jaime O.  
Product Specialist  
Oil & Energy  
Used the software for: 1-2 years

### "Mural an excellent option for make brainstorm powerful and increase productivity"

October 14, 2021

4.0

In general my overall experience has been good i like to work and use this software because gives you the oportinuty to pass to another level using brainstorm sessions. Personally i think this tools comes to change our company think out of the box an make more productive and interactive our meetings

Pros

One of the most important characteristics of Mural is the ease and versatility it gives to brainstorming sesion. Work with people in other countries using Mural is wonderful because all ideas can be located in the same paper and increase your productivity and get a lot of ideas to solve an specific problem.

Cons

Well one of think that is important to improve or add is a tutorial for start to use Mural remember when I and our team use for the first time we spend some time trying to understand how to use it.

Review Source

Liam S.  
Innovation Designer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "A must have for distributed teams!"

March 14, 2019

5.0

I have hosted entire multi day design sessions and Sprints with complex activities and it's been amazing.

Pros

It's amazing for facilitating remote meetings and enabling equal participation between people all over the world.

Cons

User management is the stickiest part. You can deactivate people who become inactive so you aren't being billed for them, but Slack has a nice feature that automatically does that and automatically turns them back on. If you deactivate someone, an admin must manually reactivate them upon request. It's a minor admin slowdown, separate from the actual functionality of the collaboration tools.

Review Source

VR

Verified Reviewer  
Program Leader  
Consumer Goods  
Used the software for: 1-2 years

### "Game Changer for Displayed Thinking"

April 13, 2020

5.0

Pros

This software amazes. As a displayed thinking practitioner - I have long awaited the day where paper and pen could finally be matched by digital capability. We are at the dawn of that age. Too often these tools output look like something made in Microsoft Paint. Not the case here. It's elegant is display, intuitive in UX and powerful in import (templates) and export (data) . Integration and side by side use with Office 365 suite seems flawless.

Cons

Integration of stylus based writing is needed. Some other competitors offer the ability to transform one's handwriting into functional text which is lacking here. Having a stylus input option to create a "sticky note" and use your own handwriting would be next level for this product.

Review Source

VR

Verified Reviewer  
Digital Technologist  
Design  
Used the software for: 1-2 years

### "Amazing tool for arranging complex info"

February 5, 2019

4.0

This is a foundational tool for us for capturing any postit note exercise or workshop session.

Pros

This tool allows teams to take the complicated, organically generated, unsorted data that can come out of brainstorming or workshops and arrange it into something meaningful. It creates a standard language for teams to express this info. It's quick to learn and easy to use, and allows for the right type of expression for any info set.

Cons

Administrating a team could be done better. It's too easy to invite more team members than your plan pays for. This is because the button to share a mural to an email address (which adds a team member) is easier to get to than the link to share anonymously. Fortunately there is a 30 day grace period for these mistakes.

Review Source

BB

Brenda B.  
Administração  
Facilities Services  
Used the software for: I used a free trial

### "Mural me tornou mais organizada profissionalmente "

March 12, 2023

5.0

Estou amando, pois me ajuda muito no dia a dia com a empresa

Pros

Agora usando mural eu estou muito mais confiante para executar minha tarefa diáriosCusto e benefício ótimo

Cons

Eu não ter conhecido esse app antes. Nós empresários temos a vida muito corridaE não ter conhecido o app antes me atrasou demais

Switched from

[My Simply Agenda](https://www.capterra.com/p/197796/My-Simply-Agenda/)

Indicação de um amigo

Review Source

MG

Michela G.  
Knowledge and Insights Executive  
Marketing and Advertising  
Used the software for: 6-12 months

### "Unique in its kind"

March 6, 2019

5.0

In my company we work a lot with design thinking and we create murals for our clients to make them create strategies. This tool has become necessary for our daily work and we could not be happier to be able to create such a good work in so less time, because Mural is so easy to use and intuitive and possibilities are endless.

Pros

Mural is the tool I've always been looking for to visualise concepts and create conceptual maps. But it is not only this, it can be a presentation tool, you can make infographics with it, you can easily and rapidly create artwork that does not need the use of Photoshop or Illustrator. It's the tool everybody should use to present ideas to the customers. What I like most of Mural is the ease of use, the millions of icons you have and can personalise with colour and the fact that you can drag and drop text, links, videos and gifs.

Cons

Few options could be improved to make it even better. For example you cannot decide the size of text therefore when you enlarge text boxes you loose track of the size. There is no option to create simple tables yet, deciding the number of columns and rows. There is no media library so you have to upload every time images instead of choosing from a library or copy and paste them from another mural. Alignment sometimes is not very accurate.

Review Source

VR

Verified Reviewer  
Brand Maven  
Marketing and Advertising  
Used the software for: 1-2 years

### "Mural - Think together from anywhere in the world"

September 6, 2022

5.0

We have used Mural for some important brand planning that involved many cross functional teams - having everybody be looking at the same content and collaborating in live time was so much more efficient that having to hold 5 or 6 separate brainstorms with each team.

Pros

Really easy to pick up this tool and use it broadly with client teams, doesn't require app download which is great as some companies have app restrictions. Easy navigation that even non tech-savy people could quickly adapt too

Cons

Can be difficult to use on a tablet - not as intuitive

Review Source

Rafal M.  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Very nice but alternatives are also good and cheaper"

December 10, 2021

5.0

I was an user of Mural for ca. 1year (on weekly basis). We worked in a group of 7-12 persons. It was a good piece of sofware for mind mapping and whiteboarding, especially if you need simultanous work of users in a group. We used Skype as a communication channel during our remote work and this duo worked fine, even in low bandwidth internet speed (<5Mbps)

Pros

\+ Clean interface, smooth work even on older PC/Browser. + Intuitive + Great support for larger teams in mind mapping/whideboarding

Cons

\- Too expensive if compared to competitors

Review Source

Animesh P.  
Digital Product Manager  
Insurance  
Used the software for: 6-12 months

### "Mural is a must have if you are a product Manager/ designer"

August 3, 2018

5.0

It’s a brilliant tool. There hasn’t been an experience with mural that has not gone well. Must have !

Pros

Mural is indeed collaborative ! The fact that you can see what the other person around the world is doing, without sharing screen, is amazing ! Mural is that digital whiteboard with free stickies where you could do anything ! And it comes with so many templates !!

Cons

We cannot talk via mural . I’d need another software or tool to do that! Imagine Mural + slack in one !

Review Source

FS

Faye S.  
Principal Consultant  
Management Consulting  
Used the software for: 1-2 years

### "Drive decision making and engage your audience"

August 10, 2020

5.0

Pros

I’ve used Mural for over 2 years now to run remote workshops with groups of up to 15 participants. My clients really love it! The best thing about it in my view is that you can build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action. I also like that you can invite people to collaborate with you without them having to pay for membership. I’m the Mural expert at my organisation, I’ve created a short course covering all the things people typically want to know about using the tool all Ng with some best practice tips: \[SENSITIVE CONTENT HIDDEN\]

Cons

The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful.I expect this change came from Mural user feedback, they do seem to develop the features over time.

Review Source

DO

Derek O.  
Principal  
Management Consulting  
Used the software for: Less than 6 months

### "Mural Good for One Time Use But NOT a Long Term Strategy"

June 13, 2022

3.0

Easy at first, but really not good for business processes and long term scalability

Pros

Easy to access, and get everyone onto the platform. Fun animal names were a nice touch. The interface has improved over time but is fundamentally flawed.

Cons

Was a glorified whiteboard. For the price we would pay to support the business, Mural would do little more for us than to provide a simple whiteboard to put down ideas and discuss. Although this is nice to get ideas out there - it lacks the ability to create structure and keep things organized over time. Would find ourselves consistently looking for information as it was lost - not sure how we could've implemented the software in a valuable way in the long term.

Alternatives considered

[Miro](https://www.capterra.com/p/128955/Miro/)

Reason for choosing Mural

We tried Mural for a few months but didn't find we could've used it long term and lacked a lot of the IP some other software was offering us at the time.

Review Source

Andrew P.  
Business Analyst  
Computer Software  
Used the software for: Less than 6 months

### "Great collaboration space"

July 13, 2022

5.0

I had a great time with Mural. We initially started using it during the first Covid lockdown. Frankly it was implemented well enough that I didn't really miss Whiteboards. Now it feels to have fallen behind Miro a little in terms of updates/features but my perception there may just be coloured by the frequency with which I use Miro.

Pros

Great UI and fantastically approachable. What made Mural special was the huge amount of templates.

Cons

Occasionally slow to respond. Management of multiple boards was sometimes clunky.

Review Source

KS

Kalavati S.  
Project Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great Platform for Effective Collaboration"

February 26, 2021

5.0

Pros

1) Ready to use templates (Business, retro) 2) No need to register 3) Easy to use 4) Helpful customer support

Cons

UI has room for improvisation The current UI looks clutter Need to motivate folks to use Mural

Switched from

[Trello](https://www.capterra.com/p/211559/Trello/)

Trello's UI is best

Review Source

HD

Holly D.  
Transformational Project Manager  
Automotive  
Used the software for: 2+ years

### "making virtual collaboration more collaborative"

April 30, 2019

5.0

I work remotely 75% of the time. Mural enables me to continue hands on collaboration, building alignment with my virtual team members almost as effectively as if we were in person. This has changed the way I collaborate virtually. Now, I cannot work without out!

Pros

Ease of use - almost like having a real whiteboard in the room, easy to access by non-members

Cons

Like any software, getting people unfamiliar with it to be comfortable collaborating can take some effort.

Review Source

Angela B.  
Content Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "World's best product"

October 4, 2019

4.0

The price of the product is indeed affordable enough for any size of company and also a great intuitive for progressive companies of the world.

Pros

With this amazing application I can easily insert photo, videos and different multimedia files into one specific folder to have an easy access to them. Another feature that is my most favorite is its integration power that enables me to integrate with all the useful applications of my interest in a very unique way.

Cons

For me there is no drawback in it only sometimes the updates give useless errors but otherwise everything is perfectly fine.

Review Source

SV

Stefan V.  
CRO Specialist  
Insurance  
Used the software for: 1-2 years

### "Ideaal voor teams die op afstand werken"

November 7, 2022

4.0

We zijn met deze tool in aanraking gekomen tijdens de corona pandemie. We waren niet in staat om een goede brainstorm te houden op afstand. Mural heeft hier verandering in gebracht. Geweldig! De kwaliteit en productiviteit van brainstorms zijn net zo hoog als een fysieke meeting.

Pros

Deze tool is echt geweldig. Tijdens de corona pandemie waren we in staat om goede brainstorms te organiseren op afstand. Iedereen in het team dacht dat dit niet kon, maar het tegendeel is bewezen. Iedereen kan post-its plakken, je kunt onafhankelijk van elkaar voten etc. Ik raad iedereen deze tool aan die een goede brainstorm wilt organiseren op afstand.

Cons

Het nadeel aan Mural vind ik de user management. Soms zijn er meerdere teamleden ingelogd op hetzelfde account, waardoor je voor elkaar gaat stemmen. Ik zou het fijn vinden als er een signaal werd afgegeven dat er al iemand is ingelogd op het account. Dat ontbreekt nu.

Reason for choosing Mural

Het was een aanrader van een van onze consultants en eigenlijk werkte het direct top. Soms moet je niet verder zoeken als iets goed is :-)

Review Source

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