# IDrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IDrive the right Cloud Storage solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171884/IDrive/reviews --- IDrive 4.6 (1200) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 8th, 2026 # Reviews of IDrive Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews JH José Luis H Sys AdminGovernment Administration, 51 - 200 employeesUsed the software for: More than 2 years. “IDrive offers an affordable and secure backup system, featuring military-grade AES 256-bit encryption and the option for a private encryption key.“ April 29, 2024 JE Jamie E AnalystInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “The main frustration is that Google Photos cannot be backed up directly, so the photos need to be downloaded to the PC first and then included in the backup set.“ December 5, 2025 GS Gabriel S Sound Designer and ComposerMusic, Self-employedUsed the software for: More than 2 years. “I prefer this over Dropbox or Google Drive because I don't have to work on a specific folder for it to backup, I just organize my files the way I need and then tell iDrive which folders to backup.“ August 21, 2024 BT Ben T DirectorMusic, Self-employedUsed the software for: Less than 6 months. “The back-ups fail every time and completely eat up my broadband connection despite tweaking the 'throttle' feature in the app. Despite being in regular contact with customer service I can not get iDrive to back-up my files to their server.“ May 1, 2024 JJ John J TechnicianAnimation, 2 - 10 employeesUsed the software for: Less than 6 months. “I love its comprehensive backup options, including entire system images, and the ability to sync across all my devices.“ August 3, 2024 Samuel A Senior Power Electronics EngineerAviation & Aerospace, Self-employedUsed the software for: 1-2 years. “The lack of transparency regarding billing and plan changes is unacceptable.“ April 1, 2026 JJ John J TechnicianAnimation, 2 - 10 employeesUsed the software for: Less than 6 months. “Security features like encryption and two-factor authentication give me peace of mind, and while initial backup speeds could be faster, IDrive's overall versatility and strong support make it an excellent choice for both personal and business needs“ August 3, 2024 JM Joonas M PhotographerPhotography, Self-employedUsed the software for: Less than 6 months. “The Cloud Drive is not a virtual drive (there is no way to offload files to the cloud to save on local storage space.“ November 21, 2024 ## Showing most helpful reviews Showing 1-25 of 1200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ✅ Eric B. Software Developer Information Technology and Services Used the software for: Less than 6 months ### "iDrive: A feature-packed gem that makes backing up a breeze" January 23, 2025 4.0 Setting up backups is straightforward, the interface is easy to navigate, and everything works seamlessly. Pros Once configured, backing up with is easy. I find the interface intuitive and easy to navigate. Cons The paid plans may feel complex due to multiple tiers with varying features. Alternatives considered [Backblaze Computer Backup](https://www.capterra.com/p/10014542/Backblaze-Computer-Backup/) Reason for choosing IDrive I chose because of the feature set and the simplicity. Switched from [Backblaze Computer Backup](https://www.capterra.com/p/10014542/Backblaze-Computer-Backup/) The yearly price made this offer attractive Review Source JE Jamie E. Analyst Information Technology and Services Used the software for: Less than 6 months ### "IDRIVE is great" December 5, 2025 4.0 Overall the experience with has been very positive, especially considering how affordable the service is for the amount of storage provided. Once configured, it has delivered consistent backups without issues, and the combination of scheduling, versioning and notifications makes it feel like excellent value for the price. Pros Easy to set and forget, with a very clear user interface that makes it simple to see what is being backed up and when. Once the initial backup is finished it quietly runs in the background without hogging resources, and email notifications give peace of mind that everything is being protected properly. Cons The main frustration is that Google Photos cannot be backed up directly, so the photos need to be downloaded to the PC first and then included in the backup set. This extra manual step makes the process a bit clunky, especially when managing a large photo library, even though the rest of the backup works smoothly and reliably. Alternatives considered [Backblaze Computer Backup](https://www.capterra.com/p/10014542/Backblaze-Computer-Backup/) Reason for choosing IDrive was chosen because it gives a better mix of features, storage and price than the other options that were considered. It lets multiple devices be backed up under one account with strong backup tools like system‑image backup, versioning and good security, while still being very competitively priced per terabyte compared with services that either charge more or focus only on simple file sync Review Source VR Verified Reviewer Senior Power Electronics Engineer Aviation & Aerospace Used the software for: 1-2 years ### "Avoid at all costs – Unethical billing and 'shadow' charges" April 1, 2026 1.0 My experience has turned into a financial nightmare. I have been double-charged—once for my agreed monthly service and again for a full year without my consent. This is predatory and unethical. I am currently evaluating legal options to recover the unauthorized funds and will never use this service again. I strongly advise others to monitor their bank statements closely if they use this company. Pros The initial setup was straightforward and the interface is relatively easy to navigate for basic backups. However, any positive experience has been completely overshadowed by their current billing practices. Cons The lack of transparency regarding billing and plan changes is unacceptable. I was successfully billed my monthly rate of $11.84 on March 26, 2026, only to have an unauthorized charge of $118.41 taken from my bank the very next day for a 'Yearly' plan I never requested. Additionally, the cancellation process includes 'scare tactics,' claiming files will be 'permanently deleted' immediately upon ending auto-renewal. Their official 'Transaction Summary' doesn't even account for the large sum they actually withdrew from my bank, which is a massive discrepancy. Review Source SB Sunaina B. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Great storage capaciy." February 21, 2025 5.0 I really enjoy it and think it's a practical storage software. I do wish it had more encryption features for healthcare documentation. Pros Love that this has a disaster recovery option, as living in Houston we have a lot of power outages, hurricanes and times when the city shuts down. I also like that this have an unlimited storage capacity. Cons I wish the encryptions were different based on the field of use. Reason for choosing IDrive The options, features and pricing were on target. Switched from [Carbonite](https://www.capterra.com/p/223152/Carbonite/) Carbonite was basic and the features did not serve our purpose. Review Source Darren L. Head of School Education Management Used the software for: Less than 6 months ### "Great product. It's cost effective and easy to use and best of all for backups - RELIABLE!" February 17, 2025 4.0 It's awesome. I had no difficulty setting it up and it runs seamlessly in the background. Pros It's very attractively priced and is easy to use. It runs great overnight to back up a large collections of Cons I've had it generate one or two backup errors over time. It's not always easy to figure out what caused the issue. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) It runs better in the background. OneDrive was impacting my Mac's performance. Review Source RE Ricky E. Security Architect Information Technology and Services Used the software for: Less than 6 months ### "Fantastic value for money" January 27, 2025 4.0 Excellent so far, have backed up 500gb+ with no issues, test restores went well, support responsiveness has been great, online help articles are thorough, reporting and monitoring is great. Switched from a competitor and very worth while. Pros Vast array of features, great configuration options, excellent value for money. Cons The archiving feature is great, but I had a suggestion for how it could be improved to better manage/report on what files are archived and which aren't. It's not available today, but I contacted their support who very responsive and logged a feature request for it. Switched from [SpiderOak](https://www.capterra.com/p/171886/Groups/) Better app features, support, reliability, and value for money Review Source Jed F. None Food Production Used the software for: Less than 6 months ### "Great Features " January 21, 2025 5.0 It has been great with helpful customer support. They even mailed me a hard drive for a faster backup and restore option. No reason to worry about losing files anymore. Pros The software installed easily and allowed for an intuitive backup setup followed by a backup of my entire system. Cons Initial backup over the internet time consuming, but that's more a function of my slow internet. Switched from [Nero 9](https://www.capterra.com/p/93206/Nero-9/) Wanted dependable cloud based backup of entire system. Review Source tC todd C. Engineer and Producer Music Used the software for: Less than 6 months ### "You must this! Their offer really has no downside! " January 17, 2025 5.0 Absolutely amazing, couldn't be happier! Pros Ease of use, ease of getting announced price of coming from another backup provider which was 4.99$ for the entire year with 5 TB available space Cons So far nothing, everything went as smooth or smoother than could ever been expected Switched from [CrashPlan](https://www.capterra.com/p/145112/CrashPlan/) offer couldn't be refused. Financially can't be argued Review Source LM Luis M. Director Telecommunications Used the software for: Less than 6 months ### "Very Slow Upload" January 11, 2025 1.0 very poor experience. Pros the presentation is reasonable. simple to install Cons It's not possible to use the service when uploading is slow. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) upload doesn't work. Impossible to use like this Review Source Response from IDrive January 17, 2025 Hi, thank you for the review. Please contact our support team so we can look into this and assist you MS Miles S. COO Restaurants Used the software for: Less than 6 months ### "Great backup program." December 18, 2024 4.0 Excellent backup system with good feedback on process. Pros Easy to set up and create profile. Backs up selected files daily on prescribed schedule and send an email to acknowledge backup while identifying any issues discovered. Effective online backup for both desktop and laptop. Cons differentiating between which device backs up what is a bit confusing. Switched from [Carbonite](https://www.capterra.com/p/223152/Carbonite/) is easier and less expensive. Carbonite file backup scheduling is difficult. Review Source CH Candice H. Lead Field Technician Computer & Network Security Used the software for: 1-2 years ### "Great Backup Solution" December 28, 2024 5.0 Pros Ease of use. Easy to install. Easy to configure. Easy to recover with. Cons Won't work with certain specialty software. Switched from [Carbonite](https://www.capterra.com/p/223152/Carbonite/) Carbonite was harder to verify backups successful. Review Source TS Takanobu S. Managing director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good to use" December 2, 2024 5.0 Pros I use on smartphone, tablet and laptop but all work very nice. It's easy to upload and restore. I like it a lot Cons There is nothing for me to complain so far. Review Source EC Eric C. Founder Accounting Used the software for: 1-2 years ### "Great value" October 15, 2024 5.0 Good experience overall, no major complaints or issues noted. Pros The pricing was fair, that is what attracted me to the product originally. Cons Not easiest interface to understand. Might be difficult for less tech savvy folks. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Mostly due to cost differences, Google Drive was simpler to use. Review Source JJ John J. Technician Animation Used the software for: Less than 6 months ### "Idrive Review" August 3, 2024 5.0 I've been using for a while and it's become my top choice for cloud storage. I love its comprehensive backup options, including entire system images, and the ability to sync across all my devices. The user-friendly interface makes setup easy, and the reliable performance and reasonable pricing add to its appeal. Security features like encryption and two-factor authentication give me peace of mind, and while initial backup speeds could be faster, IDrive's overall versatility and strong support make it an excellent choice for both personal and business needs Pros The high storage capacity and the favorable price Cons The consecutive subscription is too high Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Reason for choosing IDrive The storage capacity was great for my storage requirements. Review Source WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 2+ years ### "Great solution for backup needs" August 4, 2025 4.0 It has been good enough and does backups well. It tends to be more expensive compared to other solutions but restoring data is a smooth process with a solid file manager. Pros I like the fact I can backup virtual machines, NAS drives and endpoints. It provides another method of redundancy for backups. It is cloud based and easy to install and setup. Cons Backup uploads tend to be quite slow and use a lot of system resources. There have been times where scheduled backups have failed. The software does seem to use a lot of resources. Review Source KR Kacper R. Freelancer Media Production Used the software for: 1-2 years ### "Great solution for safe backup and peace of mind" October 30, 2024 4.0 gives me peace of mind for a great price. At this cost I accept low transfer speed and I appreciate great automatic backups with ability to backup external drives. As a student and freelance video creator, IDrive is a solution I need. Pros Automatic backup; possibility to backup external drives; peace of mind Cons Barely acceptable upload speed of small files and terrible upload speed of files over few gigabytes. However, after first few days/weeks of uploading archival data, later it is not a big problem. Review Source ZL Zsolt L. owner Photography Used the software for: 1-2 years ### "The best secure cloud" January 11, 2025 5.0 I like to keep my data safe and the is perfect for that. Pros Simple, safe, transparent, fast, easy to use Cons Sometimes it doesn't load the libraries at first. Scheduling for immediate start doesn't always work the first time. Review Source DB Diego B. Freelancer Computer Software Used the software for: Less than 6 months ### "Backup with the best cost-benefit on the market" March 2, 2025 5.0 My experience so far has been very positive, as the tool perfectly meets my needs, which is to perform backups and maintain a document history, similar to Google Drive, but much cheaper. The annual fee for is comparable to the monthly fee for Google Drive. I highly recommend it to everyone. Pros Ease of backing up my computer using the backup application. Cons The promotional price is for only 1 year subscription. Review Source AB Anthony B. Other Computer Software Used the software for: 6-12 months ### "Easy to use, great for home use on several PCs" January 16, 2025 5.0 Have been using it for a year now, just about to renew as it fulfills all my needs to back up both complete PC images and also selected data folder from several computers. Pros It is ease to use, and they have good support. Cons The initial upload of all data was a bit slow Review Source DO Doga O. DevOps Engineer Computer Software Used the software for: Less than 6 months ### "Recommended for Cloud Storage Options" January 15, 2025 5.0 My overall experience so far was quite smooth with . I was able to create a backup of my important data and would upload it automatically on the cloud. Pros I actually liked the huge storage options that had to offer, from where I couldn't see any other competitor was offering in general. Cons The loading times on the web interface, took quite a long time to load in general unfortunately. Review Source SB Sunil B. Connect Partner Hospital & Health Care Used the software for: Less than 6 months ### "Best bang for the buck and user friendly interface for a cloud storage!" November 5, 2024 5.0 Best bang for the buck and user friendly interface! Pros The ease of overnight backup! How easy the setup is! Absolute bang for the buck with its storage prices/TB, and much more... Cons Data upload and storage especially if it is huge can take some time but I guess that's also applicable with your ISP... Review Source JJ Jim J. Director Writing and Editing Used the software for: Less than 6 months ### "Not great." February 10, 2025 3.0 Disappointing, certainly won’t be using again Pros The introductory offer was cheap so that’s good Cons Customer service left a lot to be desired Review Source AS Andrew S. Instructor Higher Education Used the software for: Less than 6 months ### "Peace of mind with IDrive" December 7, 2024 5.0 Easy to set up, use, configure, and runs reliably. Pros Peace of mind is invaluable. Easy to set up, runs in background, don't have to fear data loss. Cons The price jump from the intro year to the next is staggering. A 10X price jump is a bit much. Review Source MS Malcolm S. Accounting Manager Accounting Used the software for: Less than 6 months ### "iDrive is Great" January 11, 2025 5.0 Some frustrations but very happy now. It's a very good product. Pros True archiving, timeline combining all photos, optional archive cleanup to keep a PC synced. Amount of space is excellent. Live help is exceptionally good. Cons Their FAQs need to be updated and doing this will save them having to explain why features appear not to be working. Review Source RS Richard S. Boss Accounting Used the software for: Less than 6 months ### "Great Backup" February 10, 2025 4.0 Great experience but still learning. The dashboard is easy to navigate Pros I liked the intro price and ease of operation. I’m still in the learning curve. Response from support was quick. Cons I wish there was a way to remove encryption when I backup to external drive Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.