# Payscore Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Payscore the right Property Management solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171778/Payscore/reviews --- Payscore 4.9 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Payscore Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews TS Tina S OwnerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Payscore helps us approve qualified residents with confidence by reviewing their reporting and spend more time building community instead of sorting through paperwork.“ December 4, 2025 MA Mihaela A Sales ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “It streamlines the screening process, provides confidence in the accuracy of the information, and delivers strong value for the cost.“ December 29, 2025 TS Tina S OwnerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Also we love that we can verify ID with click of a button prior to authorizing a prospect for a self guided tour.“ December 4, 2025 MF Matt F CEOReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Between the strong support and the Entrata integration, we’ve seen huge gains in efficiency across our leasing process.“ November 6, 2025 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shanna C. Software Engineer Computer Software Used the software for: Less than 6 months ### "Quick and comforting" February 6, 2018 5.0 Comfort of knowing that my tenants are financially capable. Pros When I rented my place out, I loved knowing that my tenants were thoroughly vetted financially before I took them on. It was cool seeing a quick snapshot of their finances before I made a decision. Review Source MF Matt F. CEO Real Estate Used the software for: 1-2 years ### "Payscore Delivers Personalized Service and Real Time-Saving Integrations" November 6, 2025 5.0 Payscore has been a great partner for us. They’ve built a product that not only works well but also evolves based on client feedback. Between the strong support and the Entrata integration, we’ve seen huge gains in efficiency across our leasing process. Pros The biggest difference with Payscore has been their personal touch. We actually have our account manager’s cell number, and she’s quick to respond whenever we need something. Their team really listened to how we operate and made updates that fit our workflow even adding a few enhancements we’d asked for. The new integration with Entrata has been a game changer, cutting out a ton of manual steps and saving our staff a lot of time not having to manually send our invites and uploading docs. Cons None worth noting, though it would be great to have a feature that shows the past 12 months of rent payments directly from the applicant’s bank data, including amounts and payment dates, to better understand their on-time payment habits. Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/) Reason for choosing Payscore Like the unlimited subscription option so its predictable cost each month Review Source JG Joe G. Property Manager Real Estate Used the software for: 6-12 months ### "Payscore is great" January 27, 2025 4.0 Overall, I really like Payscore. Like I said above, I just wish that they added a section for monthly average. Pros I really like that the summary of the accounts is on the front page. Cons I wish that there was another section for income per month. It is broken down into a total of 12 months, a past 3-month average, and a 12-month average. Review Source Response from Payscore January 29, 2025 Hey Joe ... thanks for the review and your ideas! Would you mind dropping a note to me via craig@payscore.com? I'd love to know more about your ideas for the data you seek within the report. ZH Zach H. Director of Operations Real Estate Used the software for: 1-2 years ### "Thank you Payscore! " December 19, 2025 5.0 I have had the pleasure of working with \[sensitive content hidden\] throughout the implementation Payscore across our portfolio. The entire process has been seamless, and the support provided by the Payscore team to onsite staff and I has been exceptional! In my opinion, Payscore is a must have if you value peace of mind. A year later following our first property being onboarded, I only wish we would have added them sooner. They are more than another software in the tech stack, but a partner invested in the safety and long-term goals of your business. Pros Customer service, configurability, ease of use for both staff and applicant process. One property specifically has AMI units. Payscore was able to configure a separate workflow specific to the additional requirements. Cons The only con and I hesitate to call it a con is some financial institutions are not able/willing to integrate. Again, rare occurrence and when it does come up the team at Payscore is on top of next steps. Alternatives considered [Snapfix](https://www.capterra.com/p/211197/Snapfix/) Reason for choosing Payscore Process, integration, and pricing was very competitive. Review Source TS Tina S. Owner Real Estate Used the software for: 2+ years ### "How Payscore has created efficiencies at Integrated Asset Management" December 4, 2025 5.0 Payscore has transformed our leasing process at Integrated Asset Management. Income and identity verification is faster, clearer, and far more reliable. We’ve seen a real reduction in fraud and a huge lift in team efficiency. Payscore helps us approve qualified residents with confidence by reviewing their reporting and spend more time building community instead of sorting through paperwork. Pros Payscore cuts through the noise. We can efficiently verify someone's income through bank verifications which makes it so much more reliable for me to reference when approving applications. Payscore helps us to verify other income such as Doordash and Urber/Lyft. Also we love that we can verify ID with click of a button prior to authorizing a prospect for a self guided tour. Cons Our only frustration is when a prospect bank doesn't connect but I think that is a reflection of the prospects banking institute not a reflection of Payscore. Review Source SG Shannon G. Vice President Real Estate Used the software for: 2+ years ### "Payscore has changed our business!" December 4, 2025 5.0 The experience has been fantastic. The training is on point, and the support from the Payscore Team has been superior. Pros Payscore has been extremely beneficial for our sites in cutting down on fraud and ensuring we are moving in quality applicants who have the ability to pay their rent for term of their lease. I use it at all my sites and highly recommend to any property management companies. I have a 1000 unit property that had almost an $800,000 aged receivables and after implementing this system we are closing or month at between $ 25,000-$30,000. Cons There are none- I would highly recommend this system to anyone. The only issue we have experienced was some connections with the banks. Review Source MA Mihaela A. Sales Manager Real Estate Used the software for: 2+ years ### "Reliable, User-Friendly, and Great Value for the Cost" December 29, 2025 5.0 Overall, my experience with Payscore was very positive. It felt like a reliable, user-friendly tool that added clarity and consistency to the process. I would consider it a valuable resource and would be comfortable using it again or highly recommending it to others. Pros What I liked most about Payscore is that it helps eliminate fraudulent applications while still being easy to use and reliable. It streamlines the screening process, provides confidence in the accuracy of the information, and delivers strong value for the cost. Cons Occasionally, when income amounts vary, the system doesn’t always recognize the income as recurring. However, in those situations we can easily review the income on an annual basis, which still works well because the information is clearly visible and easy to verify. Review Source TB Tisha B. Integrations Specialist Real Estate Used the software for: 2+ years ### "Integrations Specialist" December 8, 2025 5.0 Overall, PayScore has been a game changer for our organization. It has streamlined our processes, improved efficiency, and made our workflow significantly smoother. Despite a few minor connection issues, the benefits far outweigh the drawbacks. We would highly recommend PayScore to other organizations looking for a reliable and convenient screening solution. Pros What we like most about PayScore is the convenience it brings to our workflow. Because it’s fully integrated with our CMS, we can manage everything from one location without having to jump in and out of different systems to run screenings. This seamless integration saves us time, keeps our process efficient, and makes our day-to-day operations much smoother. Overall, PayScore has been a valuable tool for streamlining our screening process. Cons The main challenge we’ve experienced with PayScore is that certain banks occasionally don’t connect properly through the platform. When this happens, prospects are unable to link their accounts, which can slow down the screening process. While it doesn’t happen all the time, it’s an issue we hope to see improved for a smoother experience for both our team and applicants. Review Source VR Verified Reviewer Full Stack Software Engineer - AI & Research Computer Software Used the software for: 6-12 months ### "Streamlines my tenant application process" January 25, 2019 5.0 Income verification has always been a hassle, and the current methods of using pay stubs and W-2 forms are outdated. The Closing Docs modernizes and digitizes the income verification process for property managers, creating efficiency in our business! Pros The Closing Docs' automated income verification allows me to automate the entire rental application process. When you're a property management firm trying to scale, automation is key and The Closing Docs allows me focus my time on more high-impact items! Cons While 95% of applicants comply, there are still older applicants that hesitate through the income verification. Luckily, The Closing Docs provides an alternative workflow for the people uncomfortable with connecting their banks. Review Source CF Christopher F. Office Manager Real Estate Used the software for: 6-12 months ### "Best Way To Verify Income and Bank Balances" August 13, 2020 5.0 It gives us a really detailed dive into recurring and non recurring deposits, the average net income and bank account balances that are linked to the account. We've had some resistance and some of that we were able to convince to use the program. However, most applicants have been completely fine with syncing to their accounts after we assure them it only provides us a report and not access. Pros This gives us so much piece of mind and combats against applicants providing fraudulent bank and pay statements. It syncs so effortlessly with our property management software. Cons The only minor issue is that I would like the mobile number to auto populate the same way it does with the name and email of applicants when it's synced with my property management software. That's the only issue I have which is pretty much a non issue. Reason for choosing Payscore I was in the market for a product just like this and saw a recommend on a property management Facebook page so I gave it a shot and it has been an integral part of our application process since. Also landlords love that we do this. Review Source Response from Payscore August 18, 2020 Thank you Chris, we are happy to make your life easier as a property manager! FD Falinda D. Director Real Estate Used the software for: 2+ years ### "Game Changer" February 6, 2024 5.0 Payscore was a game changer for us. Reduced fraud, created efficiencies in the application process, and gave our team more time back in their day. Would not operate without this type of service/technology. Pros Customer service, ease of use of the dashboard, ease of reports. The Payscore team listens to feedback from the end user and implements, when appropriate. Cons Can be frusterating to a non-tech savvy applicant. Review Source TC Tessa C. Property Manager Real Estate Used the software for: Less than 6 months ### "Payscore is wonderful!" August 11, 2023 5.0 The team is very friendly and responsive and continues to support through our use of Payscore. Huge thanks to \[sensitive content hidden\]. Payscore has made our process much more streamlined and easier on applicants and our staff! Pros Payscore has a great team that will assist with any questions and can walk you through any issues you may have. They truly are committed to helping you full integrate Payscore to make your workflow easier! Cons I have not come across an aspect we do not like about Payscore. Review Source VR Verified Reviewer Software Engineer Financial Services Used the software for: 1-2 years ### "Fraud-proof income verification!" April 29, 2021 5.0 Awesome and painless. Pros Fraud proof, real-time, fast and accurate. Cons I can't think of any. It's a perfect service/product. Review Source GB Gracie B. Marketing Director Real Estate Used the software for: Less than 6 months ### "The Update We Needed!" July 25, 2019 5.0 Customer representatives are incredibly responsive whenever I have any questions or suggestions and have been amazing to work with. Closing Docs gave us the update we needed and has been a seamless and wonderful transition to online applications. Pros The closing docs is extremely user friendly- for both our applicants but also our team reviewing the applications. It's great that applicants can pay the application fee online. Your application can be adjusted to fit your specific needs. It's a win-win for everyone! Cons None! Anything we've needed tweaked has been instantly addressed and changed. We're very happy! Review Source MF Mark F. property manager Used the software for: 6-12 months ### "Intuitive to use and speeds up my workflow" January 11, 2018 5.0 It improves the accuracy of my tenant screening and gives me actual recommendations based on actual tenant data. And the info arrives in my inbox instantly, as soon as the applicant hits "send". Awesome. Pros As a property manager, it takes a lot of time to collect income information on candidate renters. This app makes it a snap! I'm shaving literally hours off the screening process - love it! Cons I was concerned about applicants' adoption, since they have to participate in order to receive the data. Review Source KL Katie L. Business Manager Real Estate Used the software for: Less than 6 months ### "Great Product!" August 13, 2020 5.0 Pros I love how this product is efficient and accurate! Cons Would like to see credit unions be supported Review Source KM Kristin M. Leasing Agent Real Estate Used the software for: Less than 6 months ### "Fantastic Customer Service" August 14, 2020 5.0 Pros The Closing Docs customer service is extremely punctual, friendly, helpful and patient. The chat button they offer to all users is very efficient and effective and regularly monitored and chat questions are always responded to quickly. Cons Some banks aren't compatible with this system Review Source Response from Payscore August 25, 2020 Thank you for your review, Kristin! We are hard at work and plan to drastically increase the number of supported banks in the upcoming few weeks. Stay tuned! MS Marty S. Property Manager Real Estate Used the software for: I used a free trial ### "Easy as Pie" January 31, 2021 5.0 Pros I was referred to The Closing Docs by a friend who manages 20 doors and I only manage 4. The Closing Docs was super intuitive to sign up and set up for a trial in order to request my first income verification for a tenant applicant. I used to do it manually and it took several hours. Once I added my applicant's info to the system, the income verification came back around 45 minutes, and I had the lease sent to them and signed within the hour. It's never been so easier to verify an applicant's income! My new tenant also thought that the fee was very fair for them to pay. Cons The mobile user experience was not as easy to use as the desktop experience. Review Source PP Peter P. President Real Estate Used the software for: Less than 6 months ### "CLOSING DOCUMENT HAS SAVED ME NUMEROUS HEADACHES" August 14, 2020 4.0 Easy Peasy. I love them. Pros I can easily see all deposits so I know if applicants are reporting income properly. No more babysitting applicants to prompt them to send in pay stubs - which could be easily faked. And its integrated with Buildim Cons I don't have any complaints or conts to report. Review Source JL Jeremy L. Associate Real Estate Used the software for: Less than 6 months ### "Very Helpful Tool For Our Business!" August 7, 2019 5.0 The Closing Docs has been very useful in helping us determine and verify if an applicant meets our minimum income requirements. Customer support has also always been responsive and attentive to our needs and suggestions. Overall this is an excellent application for income verification. Pros Very user-friendly and easy to use, Reports are easy to read and understand, Helpful in verifying the income of our applicants, Very reliable tool Cons None - Any suggestions or additions we requested were made. Review Source SW Scott W. Landlord Real Estate Used the software for: Less than 6 months ### "Quick, Easy and Effective " August 26, 2019 5.0 Pros Everything I needed, one stop shop: for both sides. Cons Didnt know about it sooner. Could have saved much time m Review Source Talk to a Capterra advisor for free and get results within 15 minutes.