# ROUTEE Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ROUTEE the right Email Marketing solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/171059/ROUTEE/reviews

---

ROUTEE

4 (23)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of ROUTEE

Ease of use

4.0

Customer Service

4.4

## Pros and Cons in Reviews

TS

Tony S

Software DeveloperTelecommunications, Self-employedUsed the software for: 1-2 years.

“The prices are the cheapest and most reliable I could find for the country I target the most (Malta, EU) but it seems pretty cheap and reliable for other countries as well.“

January 15, 2021

## Showing most helpful reviews

Showing 1-23 of 23 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Fashion Designer  
Wholesale  
Used the software for: 2+ years

### "Eshop Owner Routee Review "

February 12, 2019

4.0

4 years of Routee usage. Few or none problems at all. Easy to use.

Pros

The loaded templates The option to send message to multiple people at once The custom sender ID (i put my business name) The good Routee customer service at Greece.

Cons

In the loaded templates, when you type between the loaded message, if you stop for 1 sec, the cursor goes to the end of text. This is discomforting, many time you go back and forth.

Review Source

TS

Tony S.  
Software Developer  
Telecommunications  
Used the software for: 1-2 years

### "One of the best SMS providers"

January 15, 2021

4.0

I like Routee overall and will keep using it, at least for 'the-rest-of-the-world, but when I really need reliable messages, I prefer to deal with the mobile operators directly if possible.

Pros

The prices are the cheapest and most reliable I could find for the country I target the most (Malta, EU) but it seems pretty cheap and reliable for other countries as well. It is as close as you can get to integrating directly with the operator

Cons

On one occasion they promised a Direct route but in fact it was not. The messages to ported numbers were being lost and they said they fixed it after the fact but couldn't guarantee that it would not happen again. Support was fast but not enough for me to salvage the situation with my client.

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reason for choosing ROUTEE

Best value for money

Review Source

TO

Toni O.  
CEO  
Financial Services  
Used the software for: Less than 6 months

### "Can't recommend"

April 20, 2020

1.0

I was a satisfied user for several months but then suddenly Routee closed my account and did not let me export any my own data. They refused to provide/give me access to export my mailing lists or receipts.

Pros

Easy to use. Software backend looks good.

Cons

The attitude of customer service is really bad. They don't want to help at all.

Review Source

Response from AMD Telecom

May 4, 2020

We are very sorry to hear that. As you already discussed with our support team, Routee's policy is very strict when it comes to spam campaigns to ensure transparency and after our notice, you were fully refunded. At Routee we work 24/7 to provide a seamless and secure customer experience. Secure financial transactions and preventing spam campaigns to ensure the best possible deliverability are our top priorities. We operate with leading technologies designed with the aim of providing not only the best anti-fraud service on the market but also the possibility of continuously evolving the tools created to fight the main existing attack techniques. Our Security Operations Specialists conduct transactions and spam-rate monitoring for every client, and following notice, if a client does not comply with the company's policies, gets a full refund and we terminate their access.

jcM

jean christophe M.  
Dirtector  
Medical Practice  
Used the software for: 2+ years

### "FINANCE DIRECTOR"

June 24, 2019

5.0

reliable for sure.

Pros

Reliable in sending sms. it is very important in medical use.

Cons

some times complicated. campaigns. function copy paste one by one not avialable. obliged to put country code in one by one sms

Reason for choosing ROUTEE

NO

Review Source

CB

Christos B.  
Software Engineer  
Computer Software  
Used the software for: 2+ years

### "SMS Feature"

July 9, 2019

4.0

People in the Insurance Industry needs to communicate with customers every day about contracts expiration dates. ROUTEE system helped in automating sending SMS messages. Made it easy and cost-effective

Pros

Good Detailed Documentation and Examples

Cons

Examples did not Include VB.NET and some errors in JSON strings

Review Source

AZ

Athanasios Z.  
Marketing Manager  
Renewables & Environment  
Used the software for: 2+ years

### "Routee sms gateway"

July 8, 2019

5.0

positive. Definitely i recommend it

Pros

it support all providers of Greece and Bulgaria low prices premade messages for customers full history and delivery report

Cons

a bit complicated. Obviously the programmers don't have in mind the user but the functionality

Review Source

VR

Verified Reviewer  
Web Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Simple but not simpler"

June 24, 2019

5.0

Pros

The ease of use, the quality of services, the customer support and of course the low pricing.

Cons

Open source projects (clients, SDKs, tutorials, etc) - But they have perfect and easy to read documentation.

Review Source

DJ

Dragana J.  
Menager  
Education Management  
Used the software for: 6-12 months

### "BEST RECOMMENDATIONS"

December 15, 2019

5.0

Pros

I have gained very inspiring experiences with this platform. It is so easy to use. It is very functional, efficient and takes great care to satisfy all users. It is now much easier to send emails. I like that even people without much experience can easily learn to use ROUTEE

Cons

I can't find any suggestion that I can say is not good for this platform

Review Source

DK

Danish K.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "10/10 and A+ for ROUTEE"

September 6, 2022

5.0

i give ROUTEE 10/10. Customer service great. I like ROUTEE overall

Pros

Ease to use. I love to use this software.

Cons

I'm using ROUTEE from last 2 year ,I notice few or none problem at all.

Review Source

MK

Mario K.  
Manager  
Restaurants  
Used the software for: 1-2 years

### "The most user friendly platform"

February 1, 2019

5.0

It has been a great time using the platform.

Pros

The platform is very well made and easy to use. The features are limitless and offer the end user a very good experience even for the non technical persons it is very simple.

Cons

Have not found any up to now, the creators are upgrading it very often adding better and better features.

Review Source

AIL

Ana Isabel L.  
CFO  
Consumer Services  
Used the software for: 2+ years

### "Good Product"

February 13, 2019

5.0

Pros

Routee is integrated in our system and sms are sent automatically

Cons

If you need to look for a specific sms sent is dificult to find it.

Review Source

HC

Hernan C.  
CEO  
Telecommunications  
Used the software for: 6-12 months

### " I was a local supplier in Venezuela for them."

June 24, 2019

4.0

Very good experience, I would definitely be your local supplier in Venezuela.

Pros

It is easy to use, communication is 100% online. Your support is excellent.

Cons

The only inconvenience I had was when they paid our outstanding bills. It took more than 3 months to pay them.

Review Source

VR

Verified Reviewer  
Owner  
Computer & Network Security  
Used the software for: 1-2 years

### "Easy to use"

February 13, 2019

5.0

Pros

Makes my job easier and it is easy to use.

Cons

I would like to have more reports for my clients

Review Source

VR

Verified Reviewer  
Director of International Business Development  
Publishing  
Used the software for: 2+ years

### "SMS tool"

February 5, 2019

5.0

Using it to remind customers of past due payments. Works well.

Pros

Preview feature helps you see and correct mistakes.

Cons

Group creation is a bit tricky to make, but you eventually get the hung of it.

Review Source

VR

Verified Reviewer  
President  
Telecommunications  
Used the software for: I used a free trial

### "Easy to use"

February 8, 2019

4.0

Excellent but for medium workload.

Pros

Extremely easy interface and business process workflow.

Cons

Lack of some important functionalities and features.

Review Source

MD

Mohammad D.  
social job  
Financial Services  
Used the software for: I used a free trial

### "Routee Is a scammer site"

May 16, 2022

1.0

Cons

I also paid 8$, but 1 week ago but did not add it now. scammer routee. spam site.

Review Source

IA

Iota A.  
Research  
Information Technology and Services  
Used the software for: 2+ years

### "Value for money"

June 14, 2019

4.0

Very good overall experience. Highly recommended.

Pros

Versatility Value for money Excellent customer service

Cons

I would prefer a more spartan GUI, but this is subjective.

Review Source

JV

José V.  
Director  
E-Learning  
Used the software for: Less than 6 months

### "Cheap but does not work"

October 22, 2021

1.0

Not free trial available A real nightmare to activate an account The SMS i tried after purchasing never arrived to destination Support tickets not responded

Pros

Pricing looks great but it would be good if it worked

Cons

It does not work for sending SMS They do not respond support tickets

Review Source

MC

MINAS C.  
PHARMACY  
Pharmaceuticals  
Used the software for: 2+ years

### "Great tool"

June 24, 2019

4.0

It's a great tool with just a few points that could get better.

Pros

It has all kind of features, probably more than one uses, and it's operational for either small or big businessess

Cons

Its menu is a bit difficult to use when you are looking for a feature and it has some unecessary settings in some features that can be a problem

Review Source

VR

Verified Reviewer  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great service & great value"

February 12, 2019

5.0

Routee really helped my business grow and gave me control.

Pros

Easy of use and a great pack of features

Cons

I could not find anything worth mentioning

Review Source

JK

Joseph K.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Routee Review"

February 1, 2019

4.0

A short experience but so far so good

Pros

SMS delivery is instant to networks covered and delivery status help me know whether the sms was delivered or not for me to make informed decisions

Cons

There's no API to check to what network a number belongs for us to determine our SMS rates in advance before sending an SMS

Review Source

AK

Alexandros K.  
CEO  
Information Services  
Used the software for: 2+ years

### "Satisfied user"

June 19, 2019

4.0

Pros

Functionality, quality of services and simplicity

Cons

Nothing specifically. I am overall satisfied by the services provided

Review Source

SL

STEFANOS L.  
Teacher  
Education Management  
Used the software for: 2+ years

### "Advantage and disadvantage"

February 1, 2019

4.0

Pros

The customer service is very good and very helpful.

Cons

The functionality of platform. Some times isn't clear how to do something.

Review Source

Similar Products

Featured