# ROUTEE Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ROUTEE Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more. Source: https://www.capterra.com/p/171059/ROUTEE --- # ROUTEE Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ROUTEE ## What is ROUTEE? Routee is an all-in-one Email Platform, SMTP & email API, that enables businesses to increase sales, reduce communication costs & engage more customers. Routee, only charges you based on the volume of emails you send and gives you access to all of the PRO email features from your first email & forever without extra fees. Send personalized email marketing campaigns, set transnational updates and email automations. Get useful insights, measure your results and improve your business communication ## What is ROUTEE used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/) Overall rating Based on 23 user reviews Reviews sentiment Positive 87% Neutral 0% Negative 13% Starting price $10.6 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ROUTEE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.routee.net&name=ROUTEE) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ROUTEE 4.0 (23) VS. [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting Price $10.6 Per Feature, Per Month Starting Price $16 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (23) Ease Of Use 4.6 (835) Value For Money 3.9 (21) Value For Money 4.5 (735) Customer Service 4.4 (20) Customer Service 4.6 (707) ## ROUTEE alternatives [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (2,911)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. 2-Way Messaging 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Automated Responses 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Mass Texting 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Message Personalization 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields MMS 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Scheduled Messaging 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times ROUTEE 150 features Send and receive text messages to communicate with clients or prospects in real-time Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Set-up notifications and alerts for mobile apps. Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Verify the identity of users/devices to enable secure access System that automatically dials calls Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Distribute/route/connect calls Create and automatically send premade copy in response to customer messages Track visitors'/audience's responses across web pages and other optimized content Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Track the amount of clicks on individual products to measure campaign results Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Process of checking different types of data for accuracy to avoid errors or inconsistencies Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Ensure compliance with the General Data Protection Regulation protocols Determines the location of a device using GPS or an IP address Geographic location of visitors determines behavior of the software Store and manage images Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Real-time alerts or notifications that inform teams about new leads or prospects Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Shorten long links into custom or branded links Manage contacts across multiple mailing lists Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions See past and upcoming campaigns and communications in a calendar view Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Access software remotely via mobile devices Notifications via mobile devices Verify user identity through mobile devices Electronic coupons delivered to a mobile device that can be exchanged for a discount Unique word that contains letters or numbers that identifies specific campaigns Optimize content to ensure it is easily accessible for mobile users Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Request two or more credentials to prove user's identity before granting access to systems Manage and support multiple languages Create many versions of emails, forms, or actions and gauge which is most effective Schedule when notifications are sent Create new forms and/or use ready-made online form templates Adjust communications based on previous interactions or personal preferences Create, manage, and track policies and procedures within an organization Enable custom polls/voting to facilitate decision-making or increase engagement Set of pre-recorded messages for candidates that can be shared before, during and after the video interview Trigger clickable pop-up messages Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Send individual or bulk text messages at predetermined times Track visibility and traffic from search engines Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Short phone numbers that used to opt-in to SMS campaigns Allow users to access multiple services after entering their login credentials once Send promotional campaigns or transactional messages via text messages Send messages via SMS Set-up SMS-based notifications and alerts for mobile devices. Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Add or remove subscribers from mailing lists Process of managing customer subscription lifecycle for a recurring service or a product Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Turns text into natural sounding speech Messaging system designed for contests and sweepstakes Set up connections to third-party platforms to improve business processes Extra layer of security that requires not only a password and username but also something specific to that user Chat with your counterparts over the video in real time Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Web form that allows users to enter data that is sent and processed for different reasons Set-up notifications and alerts for web browsers and apps. Monitor activity of individuals who visit your website using cookies What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 3.8 (23) 3.8 Based on 23 reviews ## Pricing Value for money 3.9 (21) Free Trial Free Version Basic $10.60 Per Feature,Per Month Value for money 3.9 (21) 3.9 Based on 21 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Insightly](https://www.capterra.com/p/130671/Insightly/)[ Drupal](https://www.capterra.com/p/119594/Drupal/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ OpenCart](https://www.capterra.com/p/143516/OpenCart/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (20) 4.4 Based on 20 reviews ## User reviews Overall rating 4.0 Based on 23 reviews Filter by rating 5(10) 4(10) 3(0) 2(0) 1(3) Mentioned topic Sorted by most recent DK Danish K. CEO Information Technology and Services ### "10/10 and A+ for ROUTEE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 6, 2022 i give ROUTEE 10/10. Customer service great. I like ROUTEE overall Pros Ease to use. I love to use this software. Cons I'm using ROUTEE from last 2 year ,I notice few or none problem at all. Switched from [SMS-iT](https://www.capterra.com/p/242072/SMS-iT/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Mohammad D. social job Financial Services ### "Routee Is a scammer site" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 16, 2022 Cons I also paid 8$, but 1 week ago but did not add it now. scammer routee. spam site. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Jose V. Director E-Learning ### "Cheap but does not work" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 22, 2021 Not free trial available A real nightmare to activate an account The SMS i tried after purchasing never arrived to destination Support tickets not responded Pros Pricing looks great but it would be good if it worked Cons It does not work for sending SMS They do not respond support tickets Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tony S. Software Developer Telecommunications ### "One of the best SMS providers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 15, 2021 I like Routee overall and will keep using it, at least for 'the-rest-of-the-world, but when I really need reliable messages, I prefer to deal with the mobile operators directly if possible. Pros The prices are the cheapest and most reliable I could find for the country I target the most (Malta, EU) but it seems pretty cheap and reliable for other countries as well. It is as close as you can get to integrating directly with the operator Cons On one occasion they promised a Direct route but in fact it was not. The messages to ported numbers were being lost and they said they fixed it after the fact but couldn't guarantee that it would not happen again. Support was fast but not enough for me to salvage the situation with my client. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing ROUTEE Best value for money Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TO Toni O. CEO Financial Services ### "Can't recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 20, 2020 I was a satisfied user for several months but then suddenly Routee closed my account and did not let me export any my own data. They refused to provide/give me access to export my mailing lists or receipts. Pros Easy to use. Software backend looks good. Cons The attitude of customer service is really bad. They don't want to help at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 4, 2020 We are very sorry to hear that. As you already discussed with our support team, Routee's policy is very strict when it comes to spam campaigns to ensure transparency and after our notice, you were fully refunded. At Routee we work 24/7 to provide a seamless and secure customer experience. Secure financial transactions and preventing spam campaigns to ensure the best possible deliverability are our top priorities. We operate with leading technologies designed with the aim of providing not only the best anti-fraud service on the market but also the possibility of continuously evolving the tools created to fight the main existing attack techniques. Our Security Operations Specialists conduct transactions and spam-rate monitoring for every client, and following notice, if a client does not comply with the company's policies, gets a full refund and we terminate their access. DJ Dragana J. Menager Education Management ### "BEST RECOMMENDATIONS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2019 Pros I have gained very inspiring experiences with this platform. It is so easy to use. It is very functional, efficient and takes great care to satisfy all users. It is now much easier to send emails. I like that even people without much experience can easily learn to use ROUTEE Cons I can't find any suggestion that I can say is not good for this platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Christos B. Software Engineer Computer Software ### "SMS Feature" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 9, 2019 People in the Insurance Industry needs to communicate with customers every day about contracts expiration dates. ROUTEE system helped in automating sending SMS messages. Made it easy and cost-effective Pros Good Detailed Documentation and Examples Cons Examples did not Include VB.NET and some errors in JSON strings Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AZ Athanasios Z. Marketing Manager Renewables & Environment ### "Routee sms gateway" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2019 positive. Definitely i recommend it Pros it support all providers of Greece and Bulgaria low prices premade messages for customers full history and delivery report Cons a bit complicated. Obviously the programmers don't have in mind the user but the functionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC MINAS C. PHARMACY Pharmaceuticals ### "Great tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 24, 2019 It's a great tool with just a few points that could get better. Pros It has all kind of features, probably more than one uses, and it's operational for either small or big businessess Cons Its menu is a bit difficult to use when you are looking for a feature and it has some unecessary settings in some features that can be a problem Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC jean christophe M. Dirtector Medical Practice ### "FINANCE DIRECTOR" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2019 reliable for sure. Pros Reliable in sending sms. it is very important in medical use. Cons some times complicated. campaigns. function copy paste one by one not avialable. obliged to put country code in one by one sms Reasons for choosing ROUTEE NO Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/171059/ROUTEE/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)