# ICANotes Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ICANotes Software - reviews, pricing plans, popular comparisons to other Mental Health products and more. Source: https://www.capterra.com/p/17102/ICANotes --- # ICANotes Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ICANotes ## What is ICANotes? ICANotes is the premier EHR for the behavioral health specialty. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty. ICANotes offers the only 100% fully configured EHR available for behavioral health and addiction treatment. Designed by a psychiatrist, ICANotes is a customizable certified EHR and practice management solution that is ideal for practices of all sizes. ## What is ICANotes used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Psychiatry Electronic Medical Records](https://www.capterra.com/psychiatry-electronic-medical-records-emr-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/) Top alternative Featured Overall rating Based on 130 user reviews Reviews sentiment Positive 75% Neutral 13% Negative 12% Starting price $213 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ICANotes?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.icanotes.com&name=ICANotes) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ICANotes 4.1 (130) VS. [4.6 (2,825)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting Price $213 Per User, Per Month Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (130) Ease Of Use 4.4 (854) Value For Money 4.1 (92) Value For Money 4.3 (782) Customer Service 4.3 (125) Customer Service 4.4 (758) ## ICANotes alternatives [4.1 (334)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $58.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (1,031)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/17102/ICANotes/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 4.3 (18) 83.33% of 18 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Document Management 4.8 (17) 100.00% of 17 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Customizable Reports 4.8 (16) 100.00% of 16 reviewers that rated this feature as important or highly important Alter the layout and content of reports Medical Billing 3.5 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider EMR/EHR 3.8 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Create and securely store digital patient records Initial Assessments 3.9 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Conduct intake assessments to determine patient health status, medical history, conditions, etc. ICANotes 65 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Access and track notes regarding case activities and updates within case files Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Securely transfer, access, exchange, integrate or use data with different providers or systems Automatically generates E/M codes based on information collected during patient charting Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Digitally sign online documents Create and securely store digital patient records For mental health professionals providing therapy to multiple patients at the same time For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Must serve psychiatrists/psychiatric practices For mental health professionals that specialize in substance abuse therapy/programs Store, manage and track all forms in a centralized location Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Care of patients who are admitted and stay in the hospital overnight Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Captures invoice data and maintains comprehensive records for auditing and reporting purposes Receive lab results electronically Ability to chat online in real time Manage billing and payments for a healthcare provider Alerts/warnings for potential allergies or interactions triggered by medications Administer and track medication inventory, schedules, dosage, and side-effects Manage and support multiple locations Certified for healthcare IT products based on the results from ONC-ATL Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Allow communication between the company and patients via messages, SMS, emails, phone, and more Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Prescribing, renewing, and keeping a record of the medicines given to an individual or animal Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Exchange messages in a secure and encrypted manner Online portal through which end users can access the system, manage tasks, or obtain information Meet with patients remotely Provide online therapy to patients/clients through secure video sessions Create, save, and re-purpose templates for emails, forms, etc. Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (107) 4.0 Based on 107 reviews ## Pricing Value for money 4.1 (92) Free Trial [View pricing plan details](https://www.capterra.com/p/17102/ICANotes/pricing/) Full-Time Prescribing Clinician $213.00 Per User,Per Month It includes: - Billing - Charting- Psychiatry - Document Management - Group Therapy - Integrations - Messaging - ONC-ATCB Certification - Patient Portal - Practice Management- Appointment Reminders - Scheduling - Security - Telehealth - e-Prescribing Full-Time Non-Prescribing Clinician $75.00 Per User,Per Month It includes: - Billing - Charting-Therapy - Document Management - Group Therapy - Integrations - Messaging - ONC-ATCB Certification - Patient Portal - Practice Management- Appointment Reminders - Scheduling - Security - Telehealth - Couples Therapy - Case Management - Charting-Psychiatric Rehabilitation (PRP) Part-Time Prescribing Clinician $138.00 Per User,Per Month It includes: - Billing - Charting- Psychiatry - e-Prescribing - Document Management - Group Therapy - Integrations - Messaging - ONC-ATCB Certification - Patient Portal - Practice Management- Appointment Reminders - Scheduling - Security - Telehealth Part-Time Non-Prescribing Clinician $45.00 Per User,Per Month It includes: - Billing - Charting-Therapy - Document Management - Group Therapy - Integrations - Messaging - ONC-ATCB Certification - Patient Portal - Practice Management- Appointment Reminders - Scheduling - Security - Telehealth - Charting-Case Management - Charting-Psychiatric Rehabilitation (PRP) Part-Time Notes Only Plan (Non-Prescriber Only) $35.00 Per User,Per Month It includes: - Charting-Therapy - Charting-Case Management - Charting-Psychiatric Rehabilitation (PRP) Full-Time Notes Only $55.00 Per User,Per Month It includes: - Charting-Therapy - Charting-Case Management - Charting-Psychiatric Rehabilitation (PRP) Value for money 4.1 (92) 4.1 Based on 92 reviews ## Integrations [ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Waystar](https://www.capterra.com/p/45512/ZirMed/)[ Inovalon Provider Cloud](https://www.capterra.com/p/162841/Inovalon-Provider-Cloud/)[ AdvancedMD for Mental Health](https://www.capterra.com/p/183961/AdvancedMD-for-Mental-Health/)[ Quest](https://www.capterra.com/p/10018546/Quest/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (125) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (125) 4.3 Based on 125 reviews ## User reviews Overall rating 4.1 Based on 130 reviews Filter by rating 5(70) 4(28) 3(14) 2(7) 1(11) Mentioned topic Sorted by most recent LB Latasha B. Clinical Director Mental Health Care ### "ICANotes can complete documentation notes in under 15 minutes" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 26, 2026 Pros What I liked most about ICANotes is the simplicity in treatment planning and the value for the monthly cost. Seamless appointment scheduling and patient outcome reports. Cons What I liked least was that I could not customize prefilled notes based on only my line of business. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing ICANotes free trial offer longer to allow time to make an informed purchasing decision. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Dawn L. LPC Mental Health Care ### "ICANotes - A Good Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 June 28, 2025 Overall, I like using ICANotes. My notes look proessional and as mentioned my job is easier as a result. Pros ICANotes makes my job easier. I can complete assessments, progress and SOAP notes with ease and much quicker than manual notes and assessments. Cons I haven't used customer service in a long time but responses in the past could have been more timely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Maria H. Psychotherapist Mental Health Care ### "My experience with ICANOTES" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 28, 2025 Very good. Overall, it is very complete and not complicated. When in trouble, support service is available to solve the problem. Pros It’s easy to use and it covers all we need to have in our notes. Mental health status is complete and at the same time not complicated. Cons I would like to have access to demographics when I do the appointments. To find phone numbers I have to move to from the calendar. The price is high compared to other platforms. Cannot access telehealth using patients phone number. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Ebony S. Owner Mental Health Care ### "Enjoying It" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 Overall, I am enjoying my experience with ICANotes. The EHR assists with streamlining appointment scheduling and documentation. Pros I like the ease of useability. ICANotes allows me the comfort of staying current on documentation. The Cons I have not identified anything that I like least about ICANotes. So far, there is nothing that I dislike about the EHR platform. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) I switched to save on EHR cost, and I liked the platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Charles M. Nurse Practitioner, Psychiatry Health, Wellness and Fitness ### "Prescription service is poor and cumbersome " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 June 23, 2025 Not good. Ever since the “upgrade “ to Plus, the prescription service is a headache , such that on several occasions, the patients medications have not been listed because they have been automatically “discontinued “ leading to , at least on two occasions, medication errors. On one occasion, I was told to call the prescription service myself. Further, Inovalon support is there, but sometimes I just get lip service. Pros Access to customer service is very good and when navigating ICANOtes + , very helpful. They spent a good amount of time and followed up on things. Cons It’s incredibly costly and the prescription service is not well integrated . The portal service was cumbersome. The calendar service has “accept “ and “decline” almost touching each other so a patient accidentally pushed decline. He showed me. Reasons for choosing ICANotes Customer service seemed to be better but now not so sure Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PW Paulett W. Clinician Mental Health Care ### "Excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2025 Great. It took a while to learn but am doing so daily. The trainings are important for our growth. I love the fact that if you cannot be in the training in person, you can watch it later. I love the consistency in reaching out to providers Pros Conciseness so you can make your choice and modify when needed. It is refreshing to know that there are things that can be used to make the work easier and that you can move faster especially when you have a lot to do. Cons Nothing. It is ok. I would have hoped that other buttons could be more added to make it easier to punch things in especially when have to use the word or phrases more often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TH TONYIA H. ADMINISTRATIVE ASSISTANT Mental Health Care ### "I LOVE ICANOTES" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2025 For the most part, I have had EXCELLENT experiences with ICANotes. I have loved all the people that I have worked with. Pros I love the accessibility to all our client information. Like when I am doing the billing, I can access the chart of a particular client if they do not validate and I need to change information on the chart (i.e. demographics or insurance information) Cons I don't have any issues with ICANotes at this time. I am considering adding more features to our profile Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jeanette M. Nurse Practitioner Mental Health Care ### "I can Note review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 20, 2025 overall is a great experience. Is user friendly, modern, up to date and progressive and comprehensive. Pros I like the ease of accessibility. The ability to tailor the EMR to meet the demands of your practice and clientele. The dedicated support and the feasibility of integrating information to the patient record and chart. Cons when the EMR is down and notification of this event can be timelier and wait time for enquiries can be cumbersome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Linda C. Administration Mental Health Care ### "Adaptable and Efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2025 I am very happy with ICA notes as far as easy navigation and pretty fast at achieving my tasks. Again the only delay is when in account waiting for records to load before proceeding to update. Pros I find ICA notes user friendly and adaptable to all all aspects of my job function in the Behavioral health Realm. I have worked on other EHR systems and this is by far the best system. Cons When records are loading in an account, and I am unable to proceed until the records are completed. This causes a delay with updating accounts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Carressa C. Director of Outpatient Business Unit Hospital & Health Care ### "Director of Outpatient Business Unit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2025 It is has been a great experience and it has enhanced my clinical team documentation. In addition, entering documentation in this system is less time consuming. Pros It is user friendly and colleagues seem to be able to navigate the system with ease and confidence. New employees are not intimidated by the system. Cons I wish our company could utilize more features. I am awaiting the PRO version of ICANotes. I love all the trainings offered to better utilize ICANotes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/17102/ICANotes/reviews/) Popular comparisons [Carepatron vs ICANotes](https://www.capterra.com/compare/17102-195467/ICANotes-vs-Care-Patron)[EHRYourWay vs ICANotes](https://www.capterra.com/compare/17102-118789/ICANotes-vs-EHR-YOUR-WAY)[SimplePractice vs ICANotes](https://www.capterra.com/compare/17102-130710/ICANotes-vs-SimplePractice)[Alleva vs ICANotes](https://www.capterra.com/compare/17102-180899/ICANotes-vs-Alleva)[Valant EHR Suite vs ICANotes](https://www.capterra.com/compare/17102-81298/ICANotes-vs-Valant-Behavioral-Health-EHR)[BestNotes vs ICANotes](https://www.capterra.com/compare/17102-73807/ICANotes-vs-BestNotes)[TheraNest vs ICANotes](https://www.capterra.com/compare/17102-130400/ICANotes-vs-TheraNest-Mental-Health)[CounSol.com vs ICANotes](https://www.capterra.com/compare/17102-124769/ICANotes-vs-CounSol-com) [Kipu vs ICANotes](https://www.capterra.com/compare/17102-156391/ICANotes-vs-Kipu-EMR)[TherapyNotes, LLC vs ICANotes](https://www.capterra.com/compare/17102-118981/ICANotes-vs-TherapyNotes-com)[Jane vs ICANotes](https://www.capterra.com/compare/17102-178984/ICANotes-vs-Jane-App)[PIMSY Mental Health EHR vs ICANotes](https://www.capterra.com/compare/17102-102651/ICANotes-vs-PIMSY-Mental-Health-EHR)[Qualifacts Insync vs ICANotes](https://www.capterra.com/compare/17102-144484/ICANotes-vs-InSync-EMR)[Qualifacts CareLogic vs ICANotes](https://www.capterra.com/compare/17102-267145/ICANotes-vs-CareLogic-Enterprise)[Tebra vs ICANotes](https://www.capterra.com/compare/17102-129169/ICANotes-vs-Tebra)[RXNT vs ICANotes](https://www.capterra.com/compare/17102-110018/ICANotes-vs-rxnt)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)