# Fullbay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fullbay the right Maintenance Management solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170876/Fullbay/reviews --- Fullbay 4.6 (97) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 10th, 2026 # Reviews of Fullbay Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews CP Cindy P Accounting AssistantAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “It keeps our workflow organized, cuts down on back-and-forth, and helps everyone stay on the same page.“ November 19, 2025 JH Joshua H Owner and TechnicianAutomotive, Self-employedUsed the software for: Less than 6 months. “I emailed immediately and tried to resolve the issue, they were able to cancel the subscription, but denied any refund, even though I hadn't used the service.“ February 12, 2025 CP Cindy P Accounting AssistantAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “What I like most about Fullbay is how much easier it makes keeping track of everything in the shop.“ November 19, 2025 JH Joshua H Owner and TechnicianAutomotive, Self-employedUsed the software for: Less than 6 months. “the thing they neglect to tell you is when your trail is up unless you ask them, and they do not send out any reminders either.“ February 12, 2025 TW Taylor W OwnerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “My team really enjoys the inventory management system as well as the individual action items.“ October 31, 2025 AW Austin W OwnerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “From time to time we will find minor bugs but nothing that we find to annoying. “ June 9, 2022 NE Nick E Service managerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “Tech scheduling and Service order authorization process are easy and fluid.“ October 31, 2025 RG Roberto G PresidentTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Before Fullbay keeping track of inventory and invoicing customers was a nightmare. “ February 19, 2021 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephen E. CFO / Co-Founder Used the software for: 2+ years ### "The "Best" heavy duty repair shop software on the market." February 2, 2018 5.0 Pros The founders and their team are completely committed to providing the ''very'' best software to the heavy duty diesel truck,trailer,reefer repair shops. There isn't any other software on the market that can compete with the features and functionality of Fullbay. From the software layout, to the real time invoicing, real time stats on every job which include technician performance, the profitability on labor & parts, to the complete step by step visibility of jobs by everyone including the customer. This software is a game changer for those companies that are ready to take their business and customer experience to the next level. "The very best feature for me personally, is the ability to login anytime from just about anywhere and see own my company is performing!" Cons If I had to say something here, it would be that i would like to see the reporting capabilities to be more robust, but this is just my opinion of course. Review Source AG Alexis G. Office Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Software is always improving" July 29, 2019 4.0 Overall, what Fullbay does better than anything is improve communications. If one team member steps out for lunch, has to leave suddenly, is on a long call, etc., everyone knows what the customer has approved, where parts are coming from, and what has been done. Sending quote requests to vendors has greatly decreased the amount of incorrect parts we receive and vendors are given the quoted prices when the PO is sent so there are less price corrections needed. Pros Fullbay has been evolving since the day we started with it. It is not perfect, but it is great to know that if I see a problem and report it, it will eventually be corrected. Cons Since the software is so complex and customizable, improvements sometimes take a while to get done. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing Fullbay Fullbay seemed as though it was better suited to handle all of the different types of equipment that we have in our shop in addition to traditional tractors, trailers, and light duty vehicles. Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) AutoShop's technical support was unresponsive to any of our concerns or suggestions for improvements. We also wanted a system that the technicians could use. Review Source Response from Fullbay July 31, 2019 Thank you, Alexis for writing this review. The continuous improvement of Fullbay is important to us so we are glad to see that you are seeing results when you report a problem. We love how Fullbay improves communication at Truck Repair & Equipment Co., Inc. That is awesome! We definitely understand that improvements can take some time to get done. We do love the feedback, so keep it coming. We hope to continue to work to earn your business. Thank you! CB Cody B. owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Not Impressed" June 26, 2020 2.0 None, after a week of signing up found out I was going to have to spend alot of money to get my data moved in order to even use the software. I do not reccommend Fullbay to anyone, I'll tell all my Independent Truck Repair Group friends as will as HDA truck pride TSE's that they should look elsewhere. I'm currently recommending Digital Wrench to those that ask. Pros I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports. Cons Too expensive, Fullbay wanted to charge alot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees. Seems like you get nickel and dimed with this software paying to add a user and everything you go to add costs more per month and results in a high monthly bill versus our other program that was paid for at a cost of less than $1000 for multiple computers. Alternatives considered [Digital Wrench](https://www.capterra.com/p/123477/Digital-Wrench/) Reason for choosing Fullbay I stayed with Digital Wrench as it does most of what Fullbay does at a much lower cost. Review Source Response from Fullbay July 8, 2020 Thank you for your feedback and we are sorry to lose you as a valued customer of Fullbay. We strive to provide transparent pricing and the highest return on your investment with the platform. Some of the ways we do this are by not charging for core product enhancements or support, and not forcing shops into long-term contracts. While there are costs associated with transferring data from other systems, we offer free alternatives and work with shops if the cost is prohibitive. We are sorry to see you go and hope you will consider coming back to Fullbay in the future. TH Tylor H. Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Couldn't do without" February 19, 2021 5.0 Fullbay is fairly easy to learn and use on the surface. Which is good to get new people use to the system and allow them to begin using Fullbay from day one. Upon some familiarity to the program you can begin to run very specific reports and view metrics on parts margins, technician efficiency, and all sorts of revenue analytics. And for me specifically I reach out to support weekly with questions and ideas for improvements. They are great to work with, communicate updates as needed, and are very knowledgeable of the random things I'm looking for. Pros The volume of reports available, level of detail that is accessible, and the capabilities of the program. Ease of integration into QB's and the addition of Motor to the program. Cons Some of the larger reports takes a few seconds to generate (I know right). Along with sometimes to can get lost in the amount of data you can have access to. Switched from [RO Writer](https://www.capterra.com/p/173266/R-O-Writer/) We felt our shops operations outgrew the prior system, and accessibility. We had to have a dedicated server and use VPN's to get access to it. Very hard to do while out on the road doing a service call or in a remote location with poor internet service. Review Source Response from Fullbay February 22, 2021 Tylor, thank you for leaving a review about Fullbay. We are happy to hear you are using the integrations at your shop! So glad to hear you found Fullbay easy to use and that you are taking advantage of our free, unlimited tech support. We appreciate your business and are committed to your success. Thank you! KM Keith M. President Automotive Used the software for: 2+ years ### "FullBay" April 28, 2020 5.0 My overall experience with FullBay has been great. I really like the product. I like the support they give me. I like the constant innovations. Highly recommend. Pros I really like a lot about this program. It is our main shop program. We use it for billing, inventory management, technician efficiency and as a mobile app for our service trucks. Easy to use. They are constantly upgrading the product. Very responsive to suggestions. Cons The only complaint that I have about the software is that it only migrates information to Quick books. I would like it to be able to migrate to Sage as well. Reason for choosing Fullbay At the time FullBay was a lot more responsive to my requests for information. They were a start up company that was hungry for clientele. Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) The last program wasn't what we needed. The tech support wasn't very helpful. We were constantly doing work arounds to make the program work for our industry. Review Source Response from Fullbay August 12, 2020 Keith, Thank you for taking the time to write a review. We are so happy that Fullbay is easy for you to use and that Fullbay is your main software in your shop. We always welcome your feedback regarding additions to the software. Thank you for your business! MB Matt B. Owner Automotive Used the software for: 2+ years ### "Best Truck Repair Software I Have Ever Used!" July 29, 2019 5.0 Great! the whole team at fullbay is always helpful Pros I like the flow of the software. It is very intuitive. I don't need to build wok-arounds to make it fast and effective. The program was built by people in the truck repair industrie not by a software company guessing how should do business. Cons I don't have many cons for this software because when I make a suggestion it usually gets addressed in the next update or two. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing Fullbay Specialized for truck repair with mobile techs. Switched from [PTM-VISION](https://www.capterra.com/p/133688/PTM-VISION/) Vision was way to complicated. Spent too much time trying to input info rather than fixing trucks. Review Source Response from Fullbay July 30, 2019 Matt, we are happy to hear this is the best truck repair software you have ever used! This was definitely build by people in the industry, thanks for recognizing that. We love suggestions, please feel free to keep them coming. Thanks for your business, we will continue to earn it! SW Shelli W. CFO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Software + Great Value = Happy Customers" July 29, 2019 5.0 We had trouble keeping track of "extras" on SOs. When we got to the end of the job and were over on hours, the technicians wouldn't remember why and we missed a lot of opportunity to bill for hours correcting unauthorized work. Fullbay has allowed us to easily create action items and have the customer authorize, prior to starting the work which means we can bill for all the techs time! Pros The ease of setting up SO's and communicating with our customers. Cons Time Reporting!!! Would like the ability to readily track technicians time and better time reporting options. Alternatives considered [Fusion](https://www.capterra.com/p/84094/Fusion/) Reason for choosing Fullbay Cost and ease of use. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks does not have the ability to quickly and easily produce a detailed invoice for our customer. Review Source Response from Fullbay July 30, 2019 Hello Shelli, thank you for taking the time to write a review of Fullbay. We are so happy that you are now able to bill for all the techs time now. That is vital to a successful, profitable shop! Your suggestion regarding time reported is valuable, thank you for your feedback. Have a wonderful day! SG Susan G. General Manager Automotive Used the software for: 2+ years ### "Fullbay rocks" August 26, 2019 4.0 It has been a good software to keep track of the financials and the productivity of the company so far. Pros I like that I can keep easy records of the financials. It links with Quickbooks and our processing payment software. Cons Uploading inventory can be a little chaotic but customer service has always been helpful when I have issues. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing Fullbay Price and user friendly. Switched from [Mitchell WorkCenter](https://www.capterra.com/p/94051/Mitchell-WorkCenter/) Fullbay had more features so we can track inventory and parts purchases. Review Source Response from Fullbay August 13, 2020 Susan, Thank you for this review! We are delighted to hear that Mikes Mobile Wrenches is using the QuickBooks integration. We built the software to simplify financials in the shop. Please do continue to reach out to customer support for any challenges you may have. We appreciate your business. GP GRANT P. Owner Automotive Used the software for: 6-12 months ### "Love My Fullbay " July 31, 2019 5.0 Overall, I love fullbay, my customers like the functionality. Pros I love the ease of use, and how customizable it is for my business. I like that I can do everything ything from my laptop/ IPad, Phone, etc. I like that any question I have, or anytime I need help, its just a phone call of email away. The Fullbay crew is very knowledgeable and helpful. Cons Since a good portion of my customer’s units are heavy equipment or utility trucks, it would be helpful if some units had the option to record and track Hours instead of miles. Some tasks still seem a little clunky, but it’s always improving. An option to print an Invoice Pro-forma without having to invoice the work order first, would be great. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Reason for choosing Fullbay Portability and ease of use, and the fact that it is independent of a parts supplier or the like. Review Source Response from Fullbay August 6, 2019 Thank you for this review, Grant. We love that you have been able to customize it to meet the needs of Advanced Fleet Services. We are glad to hear you are using the Fullbay crew for support. They are amazing! We do intent to keep making improvements to the software, so thank you for your feedback. We will pass it on to our development team. We intend to continue to earn 5-star ratings from you. Thanks! JL Joey L. Shop Forman Automotive Used the software for: 2+ years ### "Overall great software" July 30, 2019 5.0 Pros It is an easy to learn program. Helps with time management and helps all supervision be on the same page as to what is at the shop and how to prioritize it. Cons Some minor slow downs I think do to traffic. Doesn’t have an option for push notifications. And any note put on the so you have to open so to view. Timesheet editing especially on action items could be simpler. Some customers not happy with new aperiance of the invoices. Reason for choosing Fullbay Price and ease of implantation Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Better shop flow. Built in employee hours tracking. Better parts management. Review Source Response from Fullbay August 6, 2019 Hello Joey. Thank you for this review. We are glad to know that Fullbay has helped Longley Diesel with time management, supervision and priorities. We will pass your suggestions to our development team to review. We love feedback, thank you! JM Joseph M. AUTO TECHNICIAN Automotive Used the software for: 1-2 years ### "integrational capability software" February 28, 2025 4.0 i liked it for me it was solid and i could understand the different tech put into the software Pros Multi Truck repair software- good for managing truck repairs or parts repair when it comes to heavy duty truck repairs. On The Spot Inventory Management, detailed reports of what's in the store front Excellent Remote Management, definitely makes it versatile for on the road repairs from roadside to the shop to even homebase operations Customer Database access their stats on ETA of a repair on their vehicle. Cons Complex learning curve, for first time user auto techs in the industry. High Cost, not ideally cost friendly for those smaller scale business of truck repair Review Source LP Linda P. Chief Operating Officer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Business Management software for any size company" July 29, 2019 5.0 Full bay has saved us tens of thousands of dollars already. The reduction of data entry in accounting allowed us to consolidate two positions into one, freeing up an entire salary. The ability to catalogue and maintain an accurate inventory has allowed us to start implementing an inventory reduction strategy, and the ability for Customers to authorize estimates online, and view documents through their portal is amazing! Although we're still training our Customers to use these features, it will be a continual time saver as we continue to expand. Pros Fullbay has enabled our business to continue its double digit growth by managing our inventory, providing insight into Technician productivity and by reducing the manual entry of accounting and administration functions. We have been able to go paperless and live, while providing our Customers greater insight. Cons I would like the ability to filter further with a number of reports, however, for the general user, the reporting is adequate. Reason for choosing Fullbay The response time and professionalism of my initial inquiry was impressive. I liked that they were open to feedback, I've made a number of enhancement requests, many which have been implemented already. They were very hands on, helpful and insightful into the requirements of our company. The program can grow as we do with little change to the fundamental operations which was attractive. It is handy that it is cloud based since we're a small company with limited servers. I'm extremely happy with this implementation. Review Source Response from Fullbay July 30, 2019 Linda, we appreciate you taking the time to write this review about Fullbay. We are so happy that Adrenaline Diesel is experiencing double digit growth, congratulations! We will pass on your suggestions to our development department and definitely appreciate your feedback. We want the reports to meet your needs. Have a great day! JP Jeremiah P. Owner service manager Automotive Used the software for: 2+ years ### "Small town business with big town quality and style" July 31, 2019 5.0 We have taken our shop from yep we fix that... to we partner with you in keeping all your equipment running. The Fleet management works for county shops, bussing companies, fire departments, farms, and yes households, however many vehicles you might have, we can help keep them going. Pros It took our Ma and Pa shop and helped us function as a corporation. We can take just a minute and see how our shop is performing and know if we are profitable. We can help our local businesses manage their fleets. We have Estimates that are easy to read and are effortless to accept or deny work. The steady upgrades are seamless and because this software is focused on our industry the upgrades have valuable. Cons The inventory set up, not that they make it difficult but its a lot of work. One suggestion, for those joining Fullbay, Be intentional to add inventory, do not take short cuts, really think threw your price matrix and price categories. Part categories like filters, Hydraulic fittings, tires, batteries make your life a lot easier as time goes. Review Source Response from Fullbay August 6, 2019 Hello Jeremiah. We love to help Ma and Pa shops! And, we are happy to hear how Fullbay has helped you function like a corporation. How exciting that Fullbay helps Mandate Machinery Inc manage county shops, bussing companies, fire departments, farms and households! Your suggestions will be passed along to our onboarding team, thank you! We intend to continue to earn a perfect rating, thank you for your business. SB Shane B. Maintenance Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "The all in one solution for Truck and Trailer Maintenance" May 14, 2021 5.0 The Fullbay software covers a lot of the aspects of maintenance. You can track labor times to make sure your technicians are working efficiently. You can track maintenance for any piece of equipment. You can also track and maintain parts and parts inventory. On the administration side of things you can pull any reports you need to keep records of what a piece of equipment is costing you or saving you on the bottom line. Pros This software is setup and optimized to get you up and running, when it comes to maintaining your personal fleet or an outside customers equipment. It covers every aspect rather its tracking PM/Service schedules, parts, and/or labor times. This is the one and done piece of software that will be all you need to run a shop. Cons The only cons that I have is that I didn't have this software sooner. It really saves time and money! Reason for choosing Fullbay We knew when we found Fullbay and researched the capabilities that Fullbay had that we didn't need to look any further. It covers anything we need to keep us up and running. Review Source BR BOYD R. SHOP MANAGER Transportation/Trucking/Railroad Used the software for: 1-2 years ### "BIG ROCK TRUCK AND TRAILER REVIEW" July 29, 2019 5.0 Pros I LIKE THE EASE OF USE AND THE ABILITY TO ACCESS FROM PHONE OR TABLET. I CAN BE AT OUT OF THE SHOP AND RECEIVE A CUSTOMER CALL NEEDING UPDATES. I CAN LOOK IT UP LIVE AND GIVE THEM THE ANSWERS THEY NEED. ALSO FOR THE CUSTOMERS THAT USE THE PORTAL IT PROVIDES THEM WITH THE ABILITY TO SEE THE STATUS OF THEIR REPAIRS AND LOOK UP HISTORICAL REPAIR INFORMATION. Cons INITIALY I DISLIKED HAVE TO SELECT AND CLICK ORDER PARTS BUT THEY HAVE ADDED A BUTTON THAT YOU CAN CLICK ONE TIME AND DONE NOW Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing Fullbay PRICE, ONLINE STORAGE AND FUNCTIONALLY Review Source Response from Fullbay July 31, 2019 Boyd, thank you so much for this review. We are glad that your shop has been able to provide a customer service portal for your customers with Fullbay. We believe that the customer portal will help keep customers returning to Big Rock Truck and Trailer for service! We are also happy to hear that the update to the button to order parts is working for you. We are constantly working to improve Fullbay and welcome your feedback. Have a wonderful afternoon! DP Debbie P. Vice-President Automotive Used the software for: 1-2 years ### "Nothing gets missed anymore! Every part has a home, every repair has it's place!" December 22, 2017 4.0 Paperless, streamlined (the techs have to finish the job!), knowing what has to be attended to on every job, and employee stats are up to date. Pros It is easy to track what is going on with every piece of equipment, and billing does not get left behind - it is front and center to be attended to. We can log onto the software from anywhere - even when we're on vacation to check on things. The techs are learning to watch their own numbers and strive to improve. And most customers like the ability to access their own customer portal. It's been a win-win for everyone! AND NO MORE PAPER REPAIR ORDERS THAT GET DIRTY, GREASY, AND SMUDEGED! Cons INVENTORY - I wish we could reconcile more than 1 page at a time. RECEIVING CUSTOMER PAYMENTS - I would like to see that submit button at the top! RETURNED PARTS - when keying multiple returns for a single vendor, they export to QuickBooks as multiple entries for a single credit memo - if keyed at one time in FullBay, would like to see it export to QuickBooks as one entry. Also have the ability to enter a Credit Memo date. Review Source Response from Fullbay January 8, 2018 Thanks so much Debbie! We love you guys and appreciate your business! We've got your suggestions noted and in the hopper, and we totally agree with all of them! These changes will be made soon. Thanks again! VR Verified Reviewer Foreman Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Fullbay review" February 20, 2021 5.0 Great for SO status, approvals, estimates, invoicing, PM tracking. Pros User friendly. Can do a lot with service. Cons Parts tracking only with inventory parts, not parts put onto SO's directly from vendor. Review Source Response from Fullbay February 23, 2021 Thank you for this review. We are happy to hear that you find Fullbay user-friendly and so much more! Fullbay does track special order parts on several reports as well as within the service order history, please reach out to our customer support team and we will be happy to show you how to use those functions. Thank you for your business. RF Robert F. Owner Automotive Used the software for: 1-2 years ### "Powerful" February 19, 2021 5.0 Employee efficiency and productivity reports, parts and inventory management, and Unit history reports, have given us a real handle on our service business. Pros This software enables shops to follow a process for Service Orders, Purchase Orders, Invoicing, and everything in between. It even holds you to the process, users cannot proceed without completing each step in order. It's customizable, has great integrations, and excellent Reports for the back office. Also customers and vendors can access their portal and view reports and complete actions. Cons Can't think of any cons, it's all been excellent! Review Source Response from Fullbay February 22, 2021 Robert, we appreciate you leaving a review about Fullbay. We are delighted to read that you are using the features in Fullbay and that it has given you a handle on your business. That is wonderful! Thank you for being our customer. RS Ronna S. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Our opinion of "Fullbay"!" May 13, 2021 5.0 Once everything was loaded and we went thru several of your Webinars (thank you very much for having them), We utilize more and more everyday. Pros Invoicing! We depend on Fullbay every day, Rain or Shine! And we have had plenty of shine with the product. We now use it for the majority of our software needs! All updates are easy to understand as well! Cons The time it took me to find and learn certain materials! AND "we" are still learning new stuff everyday! Reason for choosing Fullbay Fullbay seems to have all and more that we could ask for! Review Source VR Verified Reviewer Dispatch Supervisor Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Fullbay is great software" July 31, 2019 5.0 Pros Ease of data input, tracking of calls, Cons unable to track storage of vehicles on rotation calls. Review Source Response from Fullbay August 6, 2019 Thank you for posting this review. We are glad that data input and call tracking is easy for your shop. We will pass on your feedback to our development team! AL Andy L. president Machinery Used the software for: 6-12 months ### "Fullbay Review" July 30, 2019 5.0 faster estimate to invoice times Pros Doing estimates takes half as much time with full bay lets you know what your costs are and profits before you do the job. Allowing you time to bid more jobs. Cons Little bit of learning curve to figure out software Reason for choosing Fullbay product fill us very well Switched from [AYS software](https://www.capterra.com/p/182287/At-Your-Service-Repair-Centre/) Cloud based lay out updates all time Review Source Response from Fullbay August 6, 2019 Hi Andy. Wow, thanks for the great review! We are glad that Fullbay is helping Link Hydraulic with estimates and time to bid more jobs. We want your shop to be as efficient as possible. If you need help with learning any of the software, please never hesitate to use our free, unlimited support. The support team is great! TM Taryn M. Service Writer Automotive Used the software for: 2+ years ### "Where were we without Fullbay?" July 29, 2019 5.0 Fullbay has helped with inventory management, time management, and efficiency in our shop. Pros The ease of use. My customers can see the progress of their unit, my techs can look at repair orders and type up their notes from any device and anywhere, I can monitor what is happening without having to be in the shop every minute of the day. It makes my life easier. Cons Sometimes the updates, do not really help or make changes that benefit my business. Review Source SS Stacy S. dispatcher Accounting Used the software for: 6-12 months ### "HOW I LIKE FULLBAY" July 31, 2019 5.0 I HAVE HAD A GREAT EXPERIENCE WITH FULLBAY AND I LOVED THE FACT THAT I WAS ABLE TO DO ONE ON ONE TRAINING WITH SOMEONE. I LIKE THAT IF I HAVE AN ISSUE THEN I CAN CALL IN AND THEY WILL HELP YOU ON THE SPOT OR THEY WILL SEND IT TO SOMEONE THAT CAN HELP YOU. Pros I LIKE THAT IT IS EASY TO FIND YOUR WAY THROUGH ANY AND ALL PARTS TO FULLBAY Cons THAT IT LOGS YOU OUT IF YOU HAVE BEEN IDLE TOO LONG OR PULL UP ANOTHER WEB PAGE Review Source Response from Fullbay August 6, 2019 Stacy, we are delighted that Fullbay has earned a perfect rating from you! We are also glad to hear that it is easy for you to navigate through the software and that you learned it with only one training. We are also happy that you are using the support channels. We want to continue to earn the business from East Coast Diesel LLC. Thank you. JES J Ed S. Business Consultant Executive Office Used the software for: 6-12 months ### "Fast Start" August 16, 2019 4.0 Our organization is a multi-faceted business with several Business Units. I was able to set up each Business Unit as Customers and within those customers define Units that are repaired. Additionally, we were able to start invoicing out of the box when we opened up to the public. Pros Intuitive, simple to use. Love the Parts Inventory Management. Cons Once you understand the "cycles", you can breeze through implementation. Reason for choosing Fullbay Integration with Quickbooks was the game changer. However, we have not turned on the integration. Review Source Response from Fullbay August 23, 2019 Thank you, Ed for writing this review about Fullbay. We are happy to hear you find the software simple to use and that you love the parts inventory management! It also sounds like the invoicing is working well for your shop too. We hope to continue to earn your business. NM Norma M. Assistant Service Manager Automotive Used the software for: Less than 6 months ### "Very user friendly, excellent support team" August 20, 2020 4.0 Pros I like how easy it is to use and I love the technical support team. They are easy to get a hold of and answer back very quickly. Cons I do not like how tedious some tasks are. There are too many steps in having to create a service order and to delete an action item in the service order itself. The reports are rudimentary, they do not provide detailed information and are time-consuming to manipulate once downloaded. The labor guides are also not very good. Switched from [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Napa did not offer mobile or remote access. Review Source Response from Fullbay August 31, 2020 Norma, thank you for taking the time to review Fullbay. We are glad you find the app easy to use and that you have received good service from our technical support team. They truly are awesome! Thank you for you feedback on suggested areas for improvement. We are continually taking customer feedback to improve the app and we will share your feedback with our development team. Thank you for your business! Talk to a Capterra advisor for free and get results within 15 minutes.