# Page 3 | Egencia Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Egencia the right Travel Management solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170787/Egencia/reviews

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Egencia

3.8 (56)

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Last updated March 13th, 2026

# Page 3 - Reviews of Egencia

## Showing most helpful reviews

Showing 51-56 of 56 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

IS

Ivana S.  
Urban Designer  
Architecture & Planning  
Used the software for: 6-12 months

### "Easy to book business travel"

April 28, 2020

5.0

It's great to have a system in place where I don't have to deal with expenses of my work-related travel.

Pros

Very easy to book business travel as my work email was linked to the company's account. Therefore I could purchase travel without the hassle of having to expense it later on.

Cons

Occasionally the website was a bit too cluttered and not easy on the eyes to see where I needed to input relevant information to complete my travel purchase.

Review Source

DH

Decio H.  
SENIOR AUTOMATION ENGINEER  
Industrial Automation  
Used the software for: 6-12 months

### "Easy to use"

May 8, 2018

4.0

You don't need to go site by site looking for reservations.

Pros

Search, make a your choice reservation, pay and receiving the confirmation very easy/fast way - Easy to use.

Cons

I had a problem once (my fly was cancelled because the hurricane) but the system could not give me the option to remark the fly without fee. So I had to make a call.

Review Source

Response from Egencia

May 14, 2018

Hi Decia. Thank you for your review!

VR

Verified Reviewer  
Human Resources Manager  
Telecommunications  
Used the software for: Less than 6 months

### "Love this program"

July 16, 2019

5.0

I use it to book business travel including airfare, hotel and car rental. Also to make any changes if necessary

Pros

How easy and intuitive it is to use to book travel.

Cons

A couple times it said it couldn't book my travel at this time and stalled out, but it apparently did go through. Seems like a glitch.

Review Source

RK

Rien K.  
Enterprise SDR  
  
Used the software for: 6-12 months

### "Best way to schedule business Travel"

April 9, 2018

5.0

Pros

One stop shop for securing hotel, flight, and transportation if you like. Very happy with the ease of use. Mobile application is great.

Cons

When there is an event special rate it is difficult to schedule with Egencia. I had to schedule via a rep which would charge the company an additional fee.

Review Source

Response from Egencia

April 27, 2018

Hi Rien. We are pleased to hear that you are satisfied with Egencia's travel booking solutions. Thank you for your review.

RD

Regina D.  
Education and Career Administrator  
  
Used the software for: Less than 6 months

### "this is a great tool with awesome response time and customer service"

April 26, 2018

5.0

Pros

I most like the fact how quickly you can get to a representative. I also like how you can pre load preferences for travel

Cons

i am yet to try the mobile app, but i have no complaints with booking and this software. it is cleaner GUI

Review Source

Response from Egencia

April 27, 2018

Hi Regina. Thank you so much for your review, it is nice to hear that you are happy with Egencia's booking tool and customer service.

MW

Michelle W.  
Consultant  
Education Management  
Used the software for: Less than 6 months

### "Egencia Review"

February 2, 2019

3.0

Pros

Ability to book travel all in one place for airlines and hotels

Cons

Sometimes prices aren’t comparable to booking direct through websites

Review Source

Response from Egencia

February 28, 2019

Thank you for taking the time to share a review. If you are open to discussing the concern of inconsistent pricing further, please send us your contact information to hello@egencia.com.

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