# Page 2 | Egencia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Egencia the right Travel Management solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170787/Egencia/reviews --- Egencia 3.8 (56) [View alternatives](https://www.capterra.com/p/170787/Egencia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Egencia ## Showing most helpful reviews Showing 26-50 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Analyst Media Production Used the software for: 2+ years ### "So fantastic" January 13, 2022 5.0 Overall it is great, I have never had a company that uses it before and honestly it is an absolute game changer. Pros I love that I can quickly book travel for work and everything is automatically expensed to the company. It is so great that I don't have to book on my own then create a reimbursement then get it approved through multiple managers and then get my money back at some point in the future. Cons I cant say that there is anything I like least. If anything it does take a little to get acquainted to it, but nothing incredibly difficult. Review Source VR Verified Reviewer Vice President Computer Software Used the software for: 2+ years ### "Want To Miss a Meeting or Lose a Deal? Use Egencia - They Can Help You Miss Meetings and Lose Deals!" February 10, 2020 1.0 Horrible experience! Egencia is the worst business travel software on the market and they refuse to meet their customer's needs. Pros \*Egencia is very easy to use from a user interface perspective. \*Egencia is available on desktop and mobile application. Cons \*Egencia is the WORST business travel booking system on the market. \*Egencia has helped me and my team lose business deals because we relied on Egencia broken logistics and code to flat out miss flights, screw up car rentals and book hotels that were at capacity. Review Source AB Abby B. Executive Assistant Insurance Used the software for: 1-2 years ### "Horrible Product" February 19, 2019 2.0 horrible Pros NOthing. It is cheap so therefore you get what you pay for. Cons This is one of the worst companies I have worked with, online and through customer service. There is constantly a glitch in their system and therefore the customer support team only respond with "its a glitch, try it again". Nothing is consistent. Sometimes​ flights book automatically, other times they don't and then someone needs to go back and book it but if you are not quick enough then that flight is gone. It is not streamlined​. The pages that you use to books cars, hotels, planes could be simplified and much quicker/easier. Review Source Response from Egencia February 28, 2019 Hi Abby, I am sorry to hear of your negative experience with Egencia. If you would please send your contact information used to book your trip(s) to hello@egencia.com, we would appreciate the opportunity to try to investigate. RL Ross L. Product Manager Computer Software Used the software for: 2+ years ### "Dependable tool to book travel, good support generally and in emergencies" July 9, 2021 5.0 Having traveled every week, I depended on Egencia for bookings. It has plenty of great filters to find the best options and can finalize bookings quite quickly. Pros I can count on it to work and find good options. Got stuck in Minneapolis late at night where hotels were full, got great help from Egencia emergency support. Cons I would say it works as expected. No major cons for me. Review Source VR Verified Reviewer Tech Support - Customer Service Internet Used the software for: 2+ years ### "egencia Honest Review" January 15, 2019 5.0 Pros I love how easy and seamless it is to book multiple travel options, such as car, hotel, and flight. Also how easy it is to manage reservations and compare prices! Cons very busy look interface. something a little more user friendly and simply would be great! Review Source Response from Egencia February 28, 2019 Thank you for this great review! WR Whitney R. AVP Higher Education Used the software for: 2+ years ### "Easy to learn and use" July 27, 2021 5.0 Pros Egencia is a straightforward product that I found to be intuitive and simple to navigate. Cons It seems like some flight options that are available through the "open market" aren't accessible via Egencia, and I'm not sure why. otherwise, it's great. Review Source MM Michael M. Senior Account Executive Internet Used the software for: 2+ years ### "Best way to plan / expense business travel" January 17, 2020 5.0 Travel made easy - simple as that. Pros Egencia is a breeze to use - even with traveling a few times a week, submitting expenses takes minutes. Very simple to fit into an already busy day. Cons None that I can think of right now. Very simple. Review Source VR Verified Reviewer Corporate Sales Development Computer Software Used the software for: 6-12 months ### "I leverage Egencia at work to book all of my travel and hotel needs for work trips" March 26, 2018 3.0 Pros It consolidates all of the flights available into one view that I can filter down into specific requirements I have (time/day/cost/ect) Cons The software doesnt appear to add much beyond something like Google Flights which is a free service. It can also complicate the booking process because you are booking through a tool that also then books through the normal airline. Review Source Response from Egencia April 27, 2018 Hi. Thank you for your review. It is nice to hear that you are happy with Egencia's booking features/functionality and customer service. VR Verified Reviewer Np Hospital & Health Care Used the software for: 2+ years ### "Not user friendly " July 1, 2019 3.0 Pros Egencia has a good customer support base. Cons Egencia is not the most user friendly. It is difficult to use at the beginning until you use it a few times. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 2+ years ### "Easy Travel Management System" November 7, 2020 4.0 Overall, travel planning and management is easy with Egencia. Pros I've used Egencia at a few different employers and it has always made planning business travel easy. Navigation through the site for booking is easy and the presentation is clear to understand. I have never had issues with finding and planning trips. Cons The one thing that I think could be improved upon is the mobile app. It does lack some of the features and control that you get with the desktop site. Review Source VR Verified Reviewer Physical Therapist Hospital & Health Care Used the software for: 6-12 months ### "use for booking travel for business purposes" April 17, 2018 4.0 Pros it is a centralized system for all booking needs and has all information in once place that is easily accessed and used Cons the prices on offer are typically not the best or cheapest price and travel changes and or updates seem to have too many steps to need to be taken to complete Review Source Response from Egencia April 25, 2018 Thank you for your review. We'd like to dig deeper into this feedback to make improvements for you. If you are willing to get contacted, please send us your contact info to marketing\_no@egencia.com SS Soumya S. Financial Analyst Education Management Used the software for: 1-2 years ### "Good for the price " July 8, 2020 5.0 It is good for price but can do better. Pros It is easy to use. It has reporting function. Cons It can add more features like more complex reporting to increase usability. Review Source VR Verified Reviewer Recruiting Coordinator Lead Internet Used the software for: 6-12 months ### "Egencia makes booking easy" November 13, 2018 4.0 Pros I think this is a pretty easy to use utility for business travel booking. Cons I wish the interface was bit different or updated more regularly. Review Source Response from Egencia February 28, 2019 Thank you for taking the time to leave us a review! We appreciate your feedback. Jessica A. Assistant Controller Environmental Services Used the software for: 1-2 years ### "Decent but nothing special " April 3, 2020 3.0 Overall okay- their customer service is a little slow. Pros I like that you can store travel document and payment information to make repeat bookings easy. You can also organize employees into different travel groups to increase controls. Cons They claim to get deep travel discounts but their rates don’t seem to be much better than publicly available sites. Review Source VR Verified Reviewer Associate Consultant Used the software for: Less than 6 months ### "My overall experience was not good!" January 12, 2018 3.0 Pros My organisation uses Egencia for hotel and travel booking. I found good choices of hotels in my chosen destination. Cons I was disappointed with the customer support. I had to call n number of times to the customer care to reschedule my flight booking. Also it would be better if we do not have to take approvals from multiple managers. Review Source Response from Egencia April 9, 2018 Hi . Thank your for your review. Would you be open to discussing this further? We'd love to help make it right. Please email us your contact information to marketing\_no@egencia.com so that we can reach out. Brgds Nina CC Coleman C. Academic Coordinator Higher Education Used the software for: 2+ years ### "Best Flight Booking Software in my opinion" December 13, 2018 5.0 Pros I really like the ease of using Egencia. I book flights for myself as well as other co-workers several times a year. You get a list of several flights with different airlines and you're able to make your selection with the time of day you want to travel. It's easy selecting your seat too. You can book your return flight with ease also. Cons I haven't found anything that I didn't like about Egencia and I've been using it for years. Review Source Response from Egencia February 28, 2019 Thank you Cynthia for taking the time to leave such a great review. We appreciate having you as a long term customer! PP Paul P. Analyst Real Estate Used the software for: 2+ years ### "Generally Strong Travel Booking + Support Platform" February 12, 2023 4.0 Pros Egencia generally is easy to use, helps me parse through lots of travel options quickly, and has solid support (note exception below) Cons I don't like how it is difficult to book round-trip flights with different outbound and inbound carriers; there are also some challenges I've had with their support team around late rescheduling of flights. Review Source TM Tim M. Claims Manager Insurance Used the software for: 2+ years ### "Engencia - Ease of Use" April 12, 2020 5.0 I really enjoy how easy it is for me to select travel options. It is also ensure that I remain in accordance with my company’s expense policy. Pros Engencia’s biggest pro is how it sorts the price range in accordance with your company’s business policy. It allows me to easily determine what flight, hotel, or car is the best options. Cons Not really a con, but sometime there are too many travel options provided. I struggle sometimes going to through every flight option. I always find myself using the sort function. Review Source DH Debra H. Corporate Dietitian Used the software for: 6-12 months ### "Good for business cost containment but not for travelers seeking flexibility." April 4, 2018 3.0 Pros Fairly easy to use and required user profile set-up. It allowed searching for travel arrangements with the company parameters/business rules pre-set. Cons It allowed you to see other flights that did not fit your business rules which felt like a tease. That meant layovers/connecting flights were often cheapest and there was no way to override and book a flight costing higher over the minimum priced flight. This did not allow any flexibility for scheduling requirements when traveling. The travel time windows were also very broad. Review Source Response from Egencia April 9, 2018 Hi Debra. Thank you for your review. An Account Manager will reach out to discuss means to improve traveler flexibility for your company. Brgds Nina VR Verified Reviewer MIS Manager Telecommunications Used the software for: 6-12 months ### "Easy to use travel portal" December 13, 2018 4.0 Pros Dummy proven, easy to use without steep learning curve. Similar interface as their commercial portal Expedia Cons hotel and air fare at one glance. fit to SME whom just need simple approval on flight and hotel. Review Source Response from Egencia February 28, 2019 Thank you for taking the time to leave a review! We appreciate your feedback. JC Jennifer C. Office Manager Construction Used the software for: 1-2 years ### "Egencia is one of my top favorite booking sites!" August 15, 2018 5.0 Egencia is one of the best booking sites I have used. I always appreciate how quickly I receive my receipt and also how quickly the agents address questions. Best service every time! Pros The site is easy to use but what really set this company apart was their customer service. I have called in numerous times in a complete panic and was always pleased with the service I received and the positive attitude the agent always had. Cons Sometimes I cannot get the same flights that are available through the airline so after time searching I will have to go to the airline direct but it is rare. Review Source Response from Egencia August 16, 2018 Hi Jennifer. Thank you so much for you review, we really appreciate the feedback and are happy that you like the booking tool and customer service. Brgds Nina VR Verified Reviewer Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Easy way to book fights and accommodation for work travel with great customer service! " November 8, 2019 5.0 Pros The customer service is awesome and easy to get in touch with in the case of fight cancellation! Easy UI to navigate - very straight forward. Cons Nothing to complain about! It's been great at both companies I've worked at. Review Source VR Verified Reviewer Brand Marketing Assistant Entertainment Used the software for: Less than 6 months ### "Nearly as good as a travel agency" March 5, 2019 4.0 Pros Easy to find flight options and put together a full itinerary Cons No way to ensure lowest price (like when viewing flights on an incognito window) Review Source Response from Egencia March 6, 2019 Thank you for taking the time to leave us a review! SM Sana M. Pharmacist Used the software for: 1-2 years ### "Easy to use business travel booking software" March 8, 2018 4.0 Pros Bookings are made simple and the option to show your organisations preferred hotels is useful when sifting through hundreds of options. Cons Payment options can be a little unclear - had to pay myself for what I thought was a company booked reservation (and reclaim later) Review Source Response from Egencia April 9, 2018 Hi Sana. Thank you for your review, it is nice to hear that you find booking travel easy with Egencia, that is our goal. Brgds Nina Lauren F. Project Coordinator Automotive Used the software for: Less than 6 months ### "Review" February 18, 2020 3.0 Pros Ease of use and friendliness and helpfulness of staff Cons Too many scheduling conflicts or booking conflicts Review Source Similar Products Featured