# Egencia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Egencia the right Travel Management solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170787/Egencia/reviews --- Egencia 3.8 (56) [View alternatives](https://www.capterra.com/p/170787/Egencia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Egencia Ease of use 4.0 Customer Service 3.6 ## Pros and Cons in Reviews JD Justin D Senior Manager II., Talent AcquisitionManagement Consulting, 10,001+ employeesUsed the software for: More than 2 years. “The feature that I enjoy the most about Egencia is the large inventory to choose from when booking business travel.“ April 5, 2025 MN Monika N Revenue Sales MgrHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Every time I called, I felt like I was bothering them.“ May 28, 2025 JD Justin D Senior Manager II., Talent AcquisitionManagement Consulting, 10,001+ employeesUsed the software for: More than 2 years. “Overall it's been a positive experience when utilizing Egencia for my travel needs.“ April 5, 2025 NG Nicole G Sr. ManagerFarming, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “However, for executive travel, I do not like it.“ January 4, 2025 KB Kliff B Workforce Solution ConsultantComputer Software, 10,001+ employeesUsed the software for: 6-12 months. “I don't get confused about where I'm going for each trip, since it's laid out so well.“ May 2, 2022 Tiffany D Cultural Marketing ManagerFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “not enough indications on the payment + missing a page for group reservation“ May 23, 2022 RL Ross L Product ManagerComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Got stuck in Minneapolis late at night where hotels were full, got great help from Egencia emergency support.“ July 9, 2021 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris T. Solutions Engineer Computer & Network Security Used the software for: 1-2 years ### "Good tool for booking corporate travel" June 10, 2025 4.0 One of the better travel booking tools. The interface is intuitive and the email alerts have been very helpful. Pros Easy to use tool for booking travel. The email alerts during a trip have sometimes alerted me to a delay before the airline notifies me. Cons It would be helpful if we are able to enter our own corporate codes for hotel bookings as sometimes a customer provides one and the rate would be cheaper than what you can find in Egencia. Review Source JD Justin D. Senior Manager II., Talent Acquisition Management Consulting Used the software for: 2+ years ### "Allows for Easy Travel Booking and a Robust Inventory to choose from." April 5, 2025 4.0 Overall it's been a positive experience when utilizing Egencia for my travel needs. The large inventory and smart technology allow me to find what I need quickly and with little need to search beyond the 1st page. Pros The feature that I enjoy the most about Egencia is the large inventory to choose from when booking business travel. My travel can take me to bespoke locations and I never have an issue finding what I need to get to and from any destination. Cons The aspect that I like the least from my experience with Egencia is the Customer Support. On several occasions when my co-workers and I have had delays or cancelations, we've been met with a cumbersome process and at times disengaged customer support representatives. Review Source NG Nicole G. Sr. Manager Farming Used the software for: 1-2 years ### "Great for everyday travellers" January 4, 2025 3.0 Overall as a frequent traveller myself, I liked it. However, for executive travel, I do not like it. Pros Easy to learn and use and great for the masses. Cons Not catered to high volume or executive travel. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[Navan](https://www.capterra.com/p/169591/TripActions/) Reason for choosing Egencia Offerings and price, it seemed to align best with our needs Review Source MN Monika N. Revenue Sales Mgr Hospitality Used the software for: Less than 6 months ### "Good for the price" May 28, 2025 5.0 Pros Streamlined expense reporting. Easy to navigate, you can see, change, and cancel any part of your trip. Cons Customer Service. They are not the friendliest representatives I've ever talked to. Every time I called, I felt like I was bothering them. Review Source Jahangir A. Administrative Support Executive Computer Software Used the software for: 2+ years ### "Most convenient apps to maintain corporate travel solution" September 17, 2018 5.0 There are a number of travel management apps/tools available in the market but this is the best as per my 3 years of experience using this platform. This is the sister concern of Expedia which are the largest travel management website. As a result, you will find all most all the continent flights, hotels, and car rental services through their platform. Most important you can sync other corporate accounts with them like National Car, AVIS etc so that your employees can book through a single platform which is really amazing. Also, website design and tools are very easy to use and pretty simple to track your emplyees booking details withour asking their login info if you have admin account like I had. Pros 1\. Control your travel management with a single platform 2. You can create approval level, hold your booking and book even for 24hrs without any charges 3. Flight, hotel and car rental management for your company without multiple accounts 4. create your itinerary one by one or a single itinerary 5. Get all the report or one by one the way you want 6. A single payment options or you can customise your payemnt method if you want. Cons 1\. If your corporate card is out to limit, they will hold your booking and no exemption 2. Sometimes some flights are not showing in this platform 3. Hotel prices are showing little higher than regular price sometimes 4. Extra charges if you take assistance from customer service agent. that's wired 5. Sometimes, you have to go through their customer service agent to cancel/rebooking your arrangements. 6. During rush our, its very dificult to reach their customer service agent. Review Source Response from Egencia September 20, 2018 Hi Jahangir. Thank you so much for your review, we are so happy to read your recommendation. Scott K. EVP of Sales Automotive Used the software for: 2+ years ### "Limited Functionality" March 11, 2019 3.0 Mediocre; it need better app functionality to compete in today's environment. Pros the desktop site has intuitive abilities & links receipts for you; it works just fine. Cons In today's day & age, you need an app that is easy to use, fast & has all of the functions the desktop site has. This does not. Review Source Response from Egencia March 13, 2019 Thank you for taking the time to share this feedback, Scott. We value the opinions of our customers, and invite you to also share specific details about additional mobile features you'd like to see on the "Feedback" tab when you are logged into your Egencia home page. Tiffany D. Cultural Marketing Manager Financial Services Used the software for: 1-2 years ### "Terrible experience with egencia" May 23, 2022 1.0 Very bad customer support. Group reservation requested two months ago and never happened. No hotel verification done when it was asked. Pros ease of use of the searching page + negotiated prices with hotel Cons not enough indications on the payment + missing a page for group reservation Review Source Miranda M. Account Executive Marketing and Advertising Used the software for: 6-12 months ### "Invaluable Now That We Travel Again" December 7, 2022 5.0 Pros Egencia has a plethora of features for our team regarding business travel, but my personal favorite are the savings we have access to when booking. Flights have not been the cheapest this year, but with Egencia, we're able to book group business travel efficiently with great deals. Cons Oddly, our team has experienced some bugs with the app, which one would think would be seamless, as the app is used the most while traveling. Review Source Maddison P. Client Support Engineer Legal Services Used the software for: 6-12 months ### "Great features; confusing interface" February 17, 2020 4.0 Overall I really enjoy using Egencia and once I read the help sections and ask questions with customer support it's great. Just needs to be more intuitive. Pros That all of my trip details were in one place and my rewards systems could be used. Cons It was not intuitive booking hotels within your company's policies. I booked the wrong room type multiple times and it was very frustrating. Review Source G. Keenan S. Product Education Lead Internet Used the software for: 6-12 months ### "Frustrating performance, clunky experience" May 15, 2018 2.0 Pros Hotels, Cars, Air all in one place. Easy to identify what falls in or out of my company's travel policies as I am booking. All online. Don't need to call and talk to anyone. Cons The only consistent thing about Egencia is how slow it is. It constantly crashes or tells me it's run into an error. Searches can take forever to complete, with no guarantee that it'll succeed. One time it took me literally over two hours to just book a hotel for a last minute work trip. It's a disaster. Review Source Response from Egencia May 23, 2018 Thank you for your review. Your Account Manager will reach out and see if we can help make improvements to your online booking process. KB Kliff B. Workforce Solution Consultant Computer Software Used the software for: 6-12 months ### "Egencia makes travel EASY!" May 2, 2022 5.0 Easy to use. Took no time to figure out what I needed to do! Pros I like how user friendly the software is. I don't get confused about where I'm going for each trip, since it's laid out so well. Cons The UI could use some updating. It looks a little old. Other than that, nothing! Review Source kC kathleen C. AE Used the software for: 1-2 years ### "Don't subject your employees to this service" May 15, 2018 1.0 None! Pros Hmm, really difficult to say as it is not a convenient solution in any way. I suppose I LIKED, (past tense) that they could work with southwest but that has since come and gone. Cons Primarily the customer service. Most recently, I had called in to change a reservation and was routed to someone who didn't speak english and cancelled the wrong reservation. After there "investigation" it was all via email with no option to speak with a manager regarding my concern. I wouldn't subject your employees to potentially losing money over poor service, an inflexible platform, not to mention they nickel and dime you for every reservation. I am constantly seeing charges come through my T&E system for charges that I can't explain when submitting reports. I have wasted numerous hours of my work day fighting with this company for the past year. Do yourself a favor and look at different options. Review Source Response from Egencia May 23, 2018 Hi Kathleen. We are sorry to hear about your negative experience, and would like to dig deeper into this feedback to make improvements for you. If you are open to discussing this further, please send us your contact information to hello@egencia.com. MT Michael T. Network Administrator II Telecommunications Used the software for: 1-2 years ### "Business trips made easy" April 11, 2018 4.0 I am able to book my business trips and the app and program keeps track of everything for me worry free. I get email updates for any changes, and texts before an event. Pros There are several things that I like about Egencia, but the mobile app really sells it for me. Egencia's mobile app gets updates about flight changes before United's mobile app does. The first time this happened, I saw the updated terminal in Egencia, but the United app still showed my original terminal, so I that is where I went.....Lo and behold when I got there, the agent was just getting on the speaker to announce the terminal change. Ever since then, I use Egencia 100% for everything while on a business trip. Cons There are times when Egencia does not show all of the available flights, and you have to call customer service. Customer service is excellent, and has always resolved my issues but they charge to do this. Review Source Response from Egencia April 27, 2018 Hi Michael. Thank you for your feedback. We are happy to hear that you like Egencia's mobile app and are satisfied with our customer service. CL Courtney L. Laboratory Technologist Hospital & Health Care Used the software for: 1-2 years ### "All in One Travel Planner" February 25, 2019 4.0 Pros I like how everything that I need to setup a trip is all in one place. It is very convenient to have everything under one application. I am then able to make changes to the trip and view itineraries together on one application. This is an incredibly helpful tool for planning a business trip. Cons Nothing comes to mind that I would want to change about this software. Review Source Response from Egencia February 28, 2019 Thank you for your feedback, Courtney. We are happy to hear how Egencia helps you with your business plans. Benoit B. Consultant Used the software for: 6-12 months ### "A good travel manager software" January 14, 2018 4.0 Good prices and help for my trip Pros Very good proposals for the scheduling of my travel by plane. possibility to book the hotel, and rent a car in the same time. The prices are OK. Cons A bit long to obtain the invoice by e-mail, but i got it quickly with a call to the custumor center. Review Source Response from Egencia April 9, 2018 Hi Benoit. We are happy to hear about your positive experience with the Egencia booking tool. You can find your receipts on the Trips page after log-in. Thank you for your review. Brgds Nina MR Manuel R. Quality Supervisor Utilities Used the software for: 2+ years ### "Egencia" February 21, 2019 4.0 Using to book hotels, air, and car rentals for company travel. Can use while off company network and 24/7 customer service available. Pros Ease of use Live agent customer support Mobile app access Cons Cost associated for live agent that is not highly publicized Review Source Response from Egencia February 28, 2019 Thanks for taking the time to share your review, Manuel. We appreciate your feedback. TS Tim S. Registration Specialist Used the software for: 1-2 years ### "Egencia is one stop shop for travel integration needs" April 23, 2018 4.0 Pros Ease of use. It's search fields are comprehensive and easy to understand. It is intuitive to navigate which assists those who may not be so tech savvy. The reporting dashboard is so awesome. It has comprehensive data which is so easy to manipulate. Cons What I like least is the flight itineraries often get stuck in spam. For companies who have very secure and heavy spam filters this can be an issue. Not much else to complain about. Review Source Response from Egencia April 27, 2018 Hi Tim. We are happy to hear that you find Egencia's booking platform easy to use and like our online reporting. Thank your for your review. JD Joshua D. Professor Law Practice Used the software for: Less than 6 months ### "More Expensive and No Points" June 9, 2019 1.0 Not good. Pros I didn’t like it at all. No pros to list. Cons It was more expensive than a direct booking, deprived of my points for the stay at a hotel, and had a cancellation fee. Review Source Response from Egencia June 14, 2019 Hi Joshua, We are sorry to hear of this negative experience you had with Egencia. If you would please send the information for this instance to hello@egencia.com, our team would be happy to investigate. -Egencia Team LE Lora E. Histocompatibility Technologist Hospital & Health Care Used the software for: Less than 6 months ### "functional" February 25, 2019 5.0 Pros allows to coordinate with company and employee to book travel accommodations with no issues Cons not being able to set up by yourself and troubleshooting problems seem hard Review Source Response from Egencia February 28, 2019 Thank you for taking the time to give us your feedback, Lora. We appreciate having you as a customer. MS Maral S. Manager Automotive Used the software for: 1-2 years ### "Extremely poor customer service and added value " May 28, 2024 1.0 Pros Able to see overview of full trip and in the app Cons Customer service, competency of people , waiting times Review Source VR Verified Reviewer T & E and Process Controls Manager Architecture & Planning Used the software for: 2+ years ### "Very user friendly tool with great reporting" January 11, 2018 5.0 Pros The software allows travelers to be self sufficient, have access to corporate negotiated rates, book travel within policy, have the flexibility to manage and view their trips. The app is very user friendly and alerts travelers to any issues that might arise regarding their trip. Egencia is integrated with Uber, Google Mpas and CityMapper ground transportation options. As a travel manager, the reporting functionality is great and the new analytics tools are very impressive. Review of scheduled and/or customized reports gives the ability to monitor and measure corporate travel policy, understand purchase trends and travel patterns to identify opportunities of savings to the company. Duty of care is forefront in the travel industry, and having all your travelers book their travel in one platform allows access to their whereabouts at your fingertips in case of emergency. Detailed invoices are provided for each trip for ease of expense report submission. Integration with our expense management company is highly valuable and time saving to our travelers for are road warriors. We have been very pleased with the Egencia platform and the professional account reps and travel agents. Cons When issues arise when you have to call the travel agency desk, there is sometimes a long wait time especially during bad weather. I think they could do a better job managing these occurrences. Review Source Response from Egencia April 9, 2018 Thank you so much for your positive review and constructive feedback! Brgds Nina VR Verified Reviewer Senior Procurement Manager Real Estate Used the software for: 2+ years ### "Okay travel management" November 20, 2023 3.0 Pros The portal is easy to use, reporting is straightforward and it has good uptake among our users Cons We are currently being aggressively moved off of our credit facility. We broadly support Egencia's move in this direction but strongly object to the way it is being carried out - i.e. without much warning such that it interrupts critical business processes Review Source VR Verified Reviewer Assistant Vice President Financial Services Used the software for: 2+ years ### "Egencia Is Like Having A Full Time Dedicated Travel Support Staff" June 12, 2019 5.0 Overall, Extremely happy with Egencia, It takes a significant amount of leg work out of travel process. Pros Egencia is a fantastic service. The tool itself really separates itself from other services in two ways. First, the tool is tightly interconnected with other tools/providers. The intergration with Outlook is seamless and the flow of information into reporting and expense tools makes that process very easy. Second, Egencia has world class customer service, in a situation where you need to have an issue resolved, their agents take ownership and quickly resolve the issues on your behalf. Cons The tool shines in the desktop environment but is somewhat limited through mobile. Improvements in that functionality would go along way. Review Source Response from Egencia June 14, 2019 We appreciate you taking the time to leave this review and are glad to hear it helps streamline your travel program! SM Samuel M. Director Cosmetics Used the software for: 2+ years ### "Egencia is fine, but Concur is better" July 12, 2022 3.0 Overall it is a fine software for booking travel, but much prefer Concur for tracking expense reports. Pros Easy to see flights options when booking. Cons Difficult to track expenses and see what has already been submitted. Review Source HS Holly S. Director of Human Resources Used the software for: 1-2 years ### "Saves so much time!" April 4, 2018 4.0 HUGE time saver when it comes to booking hotels or flights. Pros The great thing about Egencia is it allows me to set up guidelines for groups of employees, allowing them to book their own travel. It saves me so much time personally, by not having to speak to the employees that are traveling out of state with all of the specifics regarding flights and hotels. Just going back and forth alone trying to book a flight--- is worth it. Especially if there are flight issues, it's nice that the employee can call Egencia directly and get things resolved. Cons The reporting has changed a bit within the past year. It would be much easier if I could see ALL flights that are booked instead of having to search for something specific like South West or other airlines that may not automatically come up. A transaction code might be easier so I could better track when charges are applied. (this comes into play with hotels) Review Source Response from Egencia April 5, 2018 Hi Holly. Thank you so much for your review and feedback. Similar Products Featured