# Mattermost Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Mattermost Software - reviews, pricing plans, popular comparisons to other Team Communication products and more.

Source: https://www.capterra.com/p/170524/Mattermost

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# 

 Mattermost Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Mattermost

## What is Mattermost?

Mattermost provides enterprise-grade collaboration solutions for the worlds leading organizations for their mission-critical work. Our private, hybrid and public cloud solutions offer secure, configurable, highly scalable messaging across web, mobile and PC with archiving, search, and deep integration across in-house systems.

## What is Mattermost used for?

[Internal Communications](https://www.capterra.com/internal-communications-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)

Overall rating

Based on 168 user reviews

Reviews sentiment

Positive

92%

Neutral

7%

Negative

1%

Starting price

$10

Per User, Per Month

Free trial  
available

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Do you work for Mattermost?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://mattermost.com/&name=Mattermost)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Mattermost

4.4 (168)

VS.

[4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$10

Per User, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (168)

Ease Of Use

4.6 (10,908)

Value For Money

4.6 (123)

Value For Money

4.5 (6,658)

Customer Service

4.4 (107)

Customer Service

4.4 (6,409)

## Mattermost alternatives

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

Starting price

$10.99

Per User, Per Month

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/170524/Mattermost/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Real-Time Chat

4.9 (35)

82.86% of 35 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with customers, users, etc.

Alerts/Notifications

4.7 (33)

81.82% of 33 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

File Sharing

4.4 (33)

72.73% of 33 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Mobile Access

4.8 (29)

86.21% of 29 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Meeting Management

4.8 (27)

88.89% of 27 reviewers that rated this feature as important or highly important

Manage the process of planning and scheduling meetings, including agenda creation

Task Management

4.7 (27)

85.19% of 27 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Mattermost 44 features

Define levels of authorization for access to specific files or systems

Integrates with Active Directory

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Ability to make voice calls within the system

Group collaboration to solve ideas in a productive and concentrated manner.

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Add customized logos and colors to align with company branding

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Store, manage, and track all electronic documents in a centralized location

Electronic storage of staff/employee contact information and job status in a centralized repository

Store photos of employees

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Organize and edit a group of people's policy and members

Group messaging lets multiple people carry on a group conversation

Ability to chat online in real time

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Manage and support multiple languages

Two-way actions and communication between multiple users in real time

Tools to facilitate the production of information and promote efficiency

Plan and coordinate all the resources, costs and time needed to execute assignments

Preview and make real-time changes in the web content

Engage in direct, instant messaging with customers, users, etc.

Access work applications remotely, for when working away from the office and/or traveling

Track task progress, milestones, delays, or other key information and generate reports on them for evaluation

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Allow users to access multiple services after entering their login credentials once

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Allow multiple team members to edit and work on the same document

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Track revisions and updates made to files and navigate between different versions

Connect with meeting participants remotely over video

Alter the default workflow to meet your organization's needs

Get Advice

We can help you find the software with the features you need.

Features

4.3 (168)

4.3

Based on 168 reviews

## Pricing

Value for money

4.6 (123)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/170524/Mattermost/pricing/)

Starter

$0.00

It includes:

-   Ad Hoc Add/Remove Tasks
-   Audio/Video Integrations
-   Automated Triggers & Actions
-   Channels
-   Choice of Self-Hosted or Secure Cloud
-   Custom Card Properties With Group
-   Email Authentication
-   Filter
-   Full History Search
-   Multi-Factor Authentication
-   Online and Community Support
-   Pre-Built and Custom Board Templates
-   Sort
-   Teams
-   Unlimited 1:1 and Group Messaging
-   Unlimited Boards
-   Unlimited Participants
-   Unlimited Playbooks
-   Unlimited Users

Professional

$10.00

Per User,Per Month

It includes:

-   AD/LDAP User Sync
-   Advanced Team Permissions
-   Business Hours Support (12×5 PT)
-   Choice of Self-Hosted or Secure Cloud
-   Everything in Starter Plus: Guest Accounts
-   MFA Enforcement
-   Microsoft Teams Calling
-   Openid
-   Professional-Plus Support
-   Read-Only Announcement Channels
-   Retrospective Summary Report
-   Stakeholder Dashboard
-   System-Wide Announcement Banners

Value for money

4.6 (123)

4.6

Based on 123 reviews

## Integrations

[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[

GitHub](https://www.capterra.com/p/129067/GitHub/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Confluence](https://www.capterra.com/p/136446/Confluence/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Bitbucket](https://www.capterra.com/p/233341/Bitbucket/)[

GitLab](https://www.capterra.com/p/159806/GitLab/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (107)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (107)

4.4

Based on 107 reviews

## User reviews

Overall rating

4.4

Based on 168 reviews

Filter by rating

5(91)

4(64)

3(11)

2(1)

1(1)

Mentioned topic

Sorted by most recent

MG

Mario G.

IT Director

Retail

### "Affordable and full featured"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 25, 2025

A slight learning curve, but in the end a very reliable and rebost system. Have gone through 3 major upgrades with no problems. I prefer a DIY approach to something like Teams under Microsoft control.

Pros

Running on a VPS, the free version is super cheap for unlimited users. Supports all major client platforms including browser.

Cons

Updates can be a probem, and sometimes user's options for 'auto update check' and 'system tray color' seem to get lost.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Teams became difficult to manage in our secured environment. Recently (early 2025) Microsoft cloud has had numerous issues which do NOT affect out MatterMost setup.

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Reasons for choosing Mattermost

Mattermost was self-hosted, and much less complicated than Slack. A simpler product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SU

Saad U.

Strategy Analyst

Management Consulting

### "My Views on Mattermost Usage"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 2, 2025

Pros

Mattermost offers robust business instant messaging and live chat capabilities which allows us (teams) to seamlessly collaborate in real-time.

Cons

Unavailability of builtin video conferencing capability is the only flaw but I have integrated with external web conferencing applications.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DE

Dr.Enoch E.

Facilities Manager

Hospital & Health Care

### "THE BEST COLLABORATION TOOL "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 24, 2025

Ever since i started using mattermost it has been a great experience The customer care service are so friendly

Pros

I love the fact that i can coordinate with my colleagues It is super easy to use It is cost effective It has an intuitive interface

Cons

Mattermost helps you to collaborate with your colleagues seamlessly No dislike at all

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TS

Titilayo S.

Founder

Non-Profit Organization Management

### "COMMUNICATE EASILY WITH MATTERMOST... Highly recommend "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 23, 2025

Ive used mattermost for 2.4 years now and it was a great experience The customer care service is legit

Pros

It has helped me to connect with my colleagues It is super easy to use It is pocket friendly Mattermost saves me alot of time since i can send large files at once

Cons

Mattermost has helped me connect with my colleagues and clients seamlessly No complaints at all i highly recommend

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EH

Edgar H.

Frontend Developper

Information Technology and Services

### "Mattermost, open-source but not that great"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

3/10

December 13, 2024

Pros

Open-source, easily installable. Quite fast.

Cons

Not so great working with threads, chats are messed up. Some competitors do much better in this regard (zulip)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LG

Linet G.

Accounts Payable Specialist

Automotive

### "Most Influential BIM Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 5, 2024

Pros

Mattermost allows me to connect with colleagues and customers via audio calls. Sending large files is another great aspect about this tool.

Cons

There is nothing which I dislike about this program at the moment.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ZZ

Zandalee Z.

Senior Analyst Programmer

Retail

### "Mattermost: Full-featured, Iconic and Robustious BIM Program"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 12, 2024

Large file sharing and team collaboration get enhanced by this tool.

Pros

Mattermost streamlines business communication in one place via creation of unlimited communication channels.

Cons

There is no daunting aspect on Mattermost.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AO

Austine O.

Peer Mentor

Education Management

### "What I Encounter with Mattermost"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 11, 2024

Pros

Mattermost unify teams in one place through unlimited communication channels.

Cons

I slightly dislike that Mattermost demands to be integrated with external web conferencing app to enhance video calling.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KM

Kioko M.

Lecturer

Leisure, Travel & Tourism

### "Mattermost: Sophisticated BIM Software of 2024"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 8, 2024

Pros

Mattermost unify teams in one place through unlimited communication channels in one place.

Cons

Video conferencing capability requires to be merged with external web conferencing tools to make it robust.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SM

Samuel M.

General Manager and Head of Operations

Leisure, Travel & Tourism

### "What I Know About Mattermost"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 2, 2024

Pros

I like that Mattermost has all the tools that allows us (teams) to coordinate on projects via creation of unlimited communication channels.

Cons

Video conferencing capability requires to be integrated with external web conferencing tools.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/170524/Mattermost/reviews/)

Popular comparisons

[Microsoft Teams vs Mattermost](https://www.capterra.com/compare/168668-170524/Microsoft-Teams-vs-Mattermost)[Slack vs Mattermost](https://www.capterra.com/compare/135003-170524/Slack-vs-Mattermost)[Telegram vs Mattermost](https://www.capterra.com/compare/170524-180347/Mattermost-vs-Telegram)[Connecteam vs Mattermost](https://www.capterra.com/compare/153140-170524/Connecteam-vs-Mattermost)[Google Workspace vs Mattermost](https://www.capterra.com/compare/170524-247901/Mattermost-vs-Google-Workspace)[Flock vs Mattermost](https://www.capterra.com/compare/151072-170524/Flock-vs-Mattermost)

[Google Chat vs Mattermost](https://www.capterra.com/compare/170524-175800/Mattermost-vs-Chat)[Asana vs Mattermost](https://www.capterra.com/compare/170524-184581/Mattermost-vs-Asana-PM)[monday.com vs Mattermost](https://www.capterra.com/compare/147657-170524/monday-com-vs-Mattermost)[Basecamp vs Mattermost](https://www.capterra.com/compare/56808-170524/Basecamp-vs-Mattermost)[Discord vs Mattermost](https://www.capterra.com/compare/170524-240238/Mattermost-vs-Discord) 

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