--- title: "IT Glue Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is IT Glue the right Document Management solution for you? Explore 342 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170401/ITGlue/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- IT Glue 4.7 (345) [View alternatives](https://www.capterra.com/p/170401/ITGlue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of IT Glue Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews TG Thanya G Technology Support Associate IIIInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts“ May 26, 2026 BA Bobby A Technical SupportInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The main downside is that it is only as good as the information entered into it. If documentation is outdated or not filled out well, it can slow things down.“ June 3, 2026 DR Denuka R Operations ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations.“ December 10, 2025 LP Lowell P PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when used (i.e., different HTML style headings whether you're using the control at the top of the section, or the one that appears when you select text).“ February 11, 2025 JS Jorge S IT Systems AnalystComputer & Network Security, 11 - 50 employeesUsed the software for: Less than 6 months. “IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency.“ May 26, 2026 JS Jorge S IT Systems AnalystComputer & Network Security, 11 - 50 employeesUsed the software for: Less than 6 months. “One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams.“ May 26, 2026 DR Denuka R Operations ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team.“ December 10, 2025 IH Ian H Technical ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “A little annoying that the search field saves the last search constantly but I can work around it.“ June 15, 2026 ## Showing most helpful reviews Showing 1-25 of 345 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel K. IT Project Coordinator ### "Easy Setup, Secure Client Sharing, and Unified Documentation" November 9, 2026 5.0 I use IT Glue to organize and consolidate files for internal use and our clients. Pros I like how IT Glue brings different tools and our information into one place. I love MyGlue because it gives us an easy way to share client documents and information, which we used to have to share manually. I also love having a secure password manager option for our clients. I value being able to organize and consolidate files for internal use and our clients, and the initial setup was very easy. Cons I could see some improvements around auto-linking and suggested documents. It’d be great if Cooper Copilot could find similar documents automatically and show suggested documents in the sidebar when the document I’m viewing isn’t exactly what I’m looking for. Review Source Security Alignment Engineer Used the software for: 3-5 years ### "Great IT knowledge base" August 5, 2026 5.0 The overall experience with ITglue is it gets easy to use, so long as you use it. The more you document, the better it gets. That's the threshold to get over. The initial learning curve is there, so take the trainings. Once your team is regularly updating, documenting, linking and editing, it becomes such a thing of beauty. Pros I absolutely love this product. Simple to use interface, and it does what it says it does. Store configuration information, passwords, contacts, documentation. Share it, and most importantly link the related items. The customer representatives are knowledgeable. Cons The thing to be aware of is, there aren't the most integrations available. If you have other Kaeya products (eg. datto) then you're in luck. There's no Apple Business or Google Workspace integration, but there is for Microsoft. Review Source IT Support Engineer Used the software for: 3-5 years ### "Excellent Documentation Platform for MSPs" July 17, 2026 5.0 Our overall experience with IT Glue has been very positive. It provides a reliable and well-structured platform for storing and managing client information, passwords, and technical documentation. The ability to quickly access critical information improves efficiency and helps maintain consistency across the team. The integrations, strong organisational structure, and collaboration features make it a valuable solution for MSPs looking to improve documentation and knowledge management processes. Overall, it has become a key part of our day-to-day operations. Pros IT Glue has become an essential tool for managing client documentation within our MSP. The platform makes it easy to organise passwords, assets, procedures, contacts, and configurations in a central location. The search functionality is excellent, making information quick to find when supporting clients. Integrations with tools such as ConnectWise and NinjaOne help keep documentation aligned with other systems and reduce duplicate work. It also only requires an internet connection, meaning engineers can access important client information from anywhere, whether working remotely or on customer site visits. The collaboration features ensure everyone has access to consistent and up-to-date information. Cons The platform can be expensive compared to some alternatives, particularly for smaller organisations. Initial setup and documentation standardisation can also take some time and effort to get right. While the interface is generally easy to use, some advanced areas could be more intuitive. Review Source IH Ian H. Technical Manager Used the software for: Less than 1 year ### "IT Glue Review" June 16, 2026 4.0 Very good, no real issues that I've found yet. A little annoying that the search field saves the last search constantly but I can work around it. Pros Fast response, easy to use UI, has integrations into other kaseya products to make for a larger solution for the team to use. Cons It has no QR code scanner for when setting up the MFA tokens in each password field. Have to use a 3rd party to get the information when other password/document systems have had it built in for years. Switched from [N-able Passportal](https://www.capterra.com/p/187345/Passportal/) Integrations mostly, though the cost saving did come into play. Review Source Bobby A. Technical Support Used the software for: 3-5 years ### "Good tool for documentation and password management" June 4, 2026 5.0 Overall, IT Glue has been a good tool for client support and documentation. It helps keep passwords, notes, procedures, and client details organized so the team is not digging through random places for information. It takes effort to keep updated, but when it is maintained, it saves a lot of time. Pros IT Glue is really helpful for keeping client info, passwords, documentation, and processes in one place. It makes it easier to find what is needed when supporting a client, especially when multiple techs are working on the same environment. The password management and documentation side are probably the biggest wins, and it helps with collaboration across the team. Cons The main downside is that it is only as good as the information entered into it. If documentation is outdated or not filled out well, it can slow things down. Some areas can also feel a little slow or take extra clicks when trying to quickly find something. Review Source IT Systems Analyst Used the software for: Less than 1 year ### "IT Glue: Your go to platform for password security and management." May 27, 2026 5.0 Overall, my experience with IT Glue has been very positive. It has significantly improved organization, collaboration, and efficiency within IT operations by centralizing critical documentation and password management. The platform is especially valuable for MSP environments where fast access to accurate client information is essential. IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency. Pros IT Glue provides an excellent centralized documentation platform for IT teams and MSPs. Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients. The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place. IT Glue also performs very well in day-to-day operations. Navigation, searches, and document access are generally fast and responsive, helping technicians work more efficiently and reduce troubleshooting time. The relationship mapping between assets, passwords, and documents further streamlines workflows and client support. Another standout feature is the customer support. Their support team is responsive, fast, consistent, and highly knowledgeable when resolving issues or providing guidance. Cons One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams. The large number of features and customization options creates a learning curve, and properly organizing documentation requires time and planning to fully maximize the platform’s potential. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Pricing, technology, grow, features, long term support, collaboration tools. Review Source TG Thanya G. Technology Support Associate III Used the software for: 3-5 years ### "ITGlue is the best documenting tool" May 27, 2026 4.0 It has been great, it is my go to place to find client's information and document every single detail about our clients. Pros I can have everything in one place, from documents, passwords to devices configurations. I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts Cons Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations Review Source Technology Manager of Software, Licensing, and Compliance Used the software for: Less than 1 year ### "Esteban is an outstanding team member!" May 27, 2026 5.0 Our overall experience with ITGlue was outstanding. Esteban worked with us every minute we accessed ITGlue and he helped us ramp us quickly. Pros Ease of use with included templates and the remarkable support. I cannot say enough about the help Esteban gave our team. Cons Unable to roll out for entire organization because of lack of secure hierarchy. We wanted to be able to roll ITGlue out for several of our departments but we did not know that Administration could not be separated. We have overcome this opportunity by using ITGlue for only one department and changing the URL to help with this. When we launch a second department, we will use a separate implementation of ITGlue and URL. Switched from [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/) Unable to manage the way data was created and stored and searched. Review Source Service Delivery Manager Used the software for: 3-5 years ### "Review IT Glue" May 27, 2026 5.0 Pros Password management and KB organization. Stores everything in just one place, eliminating having to search info across many places. Cons Expensive, Browser extension is not good, setup is time consuming and complex, learning curve may be long. Review Source Owner Used the software for: Less than 1 year ### "Duplicate Yourself, Then Scale" May 27, 2026 5.0 At the National Conference in Las Vegas, my account manager connected me with technical experts & the vision to scale just made sense. Integrations with Datto RMM, for example, made it so much easier to provide consistent support. Pros For a growing business, it has proven to be the ultimate tool to scale while allowing for shared access without sacrificing service to the customer. Cons It's intimidating at first glance, but with the proper integrations, it carries itself forward in terms of seeing the big picture for client environments. Good Data In = GREAT Results Out Review Source TI 4.5 November 12, 2026 AI summary based on a full review IT Glue provides a practical solution for consolidating IT documentation, which significantly reduces the time spent searching for important technical data. However, users may find certain functions challenging to navigate and the interface could benefit from enhancements. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 10, 2026 AI summary based on a full review The product stands out for its comprehensive management capabilities, particularly in handling client data and SSL certificates. The reviewer expresses satisfaction with the application, noting no significant drawbacks. Log in to unlock the full review, detailed ratings, and pros & cons Operations Coordinator Used the software for: 3-5 years ### "Useful for Teams Trying to Track Their Tech" June 3, 2025 4.0 Overall, we use IT Glue for tracking our assets. It's pretty easy to open and perform a search. It is nice to have not just hardware, but certificates and domain information, as well. Pros The search tool is so fast! It makes look ups a breeze! Entries are well-organized and have lots of options for capturing information. I like how you can save information and re-use it on later entries. (like brand and model, for example) I like how you can see activity in the app, and see what data has been added and by whom. Cons It has lots of options for capturing and sharing information. All those choices and options are almost overwhelming and can make getting started a challenge. Review Source Network System Administrator Used the software for: 3-5 years ### "Great product that's a bit too expensive" March 24, 2025 3.0 Pros It has a lot of options for all the IT documenting you could desire. Cons It is expensive. Many parts of it are needlessly convoluted. The integrations with other Kaseya products is lacklustre. Review Source Professional Services Manager Used the software for: 3-5 years ### "Reliable, Feature-Rich, and Easy to Use" September 18, 2025 5.0 My experience with IT Glue has been excellent. It makes documentation efficient and accessible, which directly improves both internal operations and client support. The combination of ease of use, ongoing feature development, and strong integrations makes it a go-to solution for MSP documentation. Pros IT Glue is very intuitive, and I especially appreciate how easy it is to link assets to applications and services. The platform continues to improve with useful features, and the available APIs make it highly adaptable. Cons Honestly, I can’t think of any significant downsides. Compared to other documentation platforms I’ve used in the MSP space, IT Glue stands out as top tier. Switched from [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) We switched from ConnectWise + OneNote to IT Glue for centralized, structured documentation with integrations, security, and search that save time and reduce errors. Review Source CN Carl N. Senior System administrator Used the software for: 1-3 years ### "1 easy place to manage all password and docs" May 27, 2026 4.0 Since we use it glue we do not have to search or ask team mate for password find who as the 2fa text message. Pros A single place to have all passwords and easy management of who as access to it at what time. Easy 2fa management Cons Very long onboarding and transfer from our old environment. Also not clear on what box are needed for each filed and their interaction with other field . Alternatives considered [Bitwarden](https://www.capterra.com/p/210695/Bitwarden/) Reasons for choosing IT Glue No plugin was needed , and easy integration with autotask Review Source COO Used the software for: Less than 1 year ### "Amazing Documentation and Management!" September 18, 2025 5.0 IT is really great. It provides an easy to document processes, manage passwords and collaborate with teams. Using the simple account/security management, we were able to onboard our first employee and give them access to all the account they need. This includes documentation and passwords to jump in and start working right away. Pros IT Glue has this feature Cooper Copilot Smart SOP Generator that allows you to basically record the steps you take for a procedure and automatically documents it. This is an amazing feature and creates an easy way to create documentation that can easily be shared with team members. Cons I would like the domain and SSL tracker to also monitor the website for downtime. I don't like the way it creates a default location completing certain actions, even when an address already exists. Switched from [Bitwarden](https://www.capterra.com/p/210695/Bitwarden/) We already use other Kaseya products and wanted to add documentation to our stack. Review Source Jack J. IT Director Used the software for: Less than 1 year ### "Amazing Product" September 18, 2025 4.0 fantastic overall product meaning its a product that is so excellent helps with process management overall Pros So intergarted with the kaseya suite meaning all the systems just glue togther making major automation Cons i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help Switched from [Bitwarden](https://www.capterra.com/p/210695/Bitwarden/) as we wanted to automate with the kaseya suite Review Source Special Operations Used the software for: 3-5 years ### "THE GO-TO documentation platform for MSPs." April 10, 2025 5.0 I have worked in IT Glue for over 5 years including designing a fresh tenant and migrating 13 acquisitions of data into that primary tenant. The API is fairly easy to work with excluding documents. One gotcha about customization means that in M&A, you will have very different version of the same concepts. Pros IT Glue allows for a large amount of integrations and customization from an asset layout. Cons Platform permissions could use an overhaul allowing for granular control without losing global consistency. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ITBoost](https://www.capterra.com/p/175394/ITBOOST/)[Confluence](https://www.capterra.com/p/136446/Confluence/) Reasons for choosing IT Glue Cloudbased. Allows encrypted password storage including TOTP. Integrations with other tools allowed for some automation as well. Review Source BP Brittany P. Desktop Support Technician Used the software for: 3-5 years ### "IT Glue: Must Have for MSP's " February 18, 2025 5.0 I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with desktop support in a timely fashion. Pros I love how it integrates with Quickpass and Autotask and how we can have third-party support and Clients access information we want them to access. Cons creating groups and utilizing them to assign specific access can cause issues. when adding vendor information, some of the required information is not recorded and causes errors when trying to save the vendor. Switched from [ITBoost](https://www.capterra.com/p/175394/ITBOOST/) IT Glue integrates with all resources that we want to use. Review Source IT Manager Used the software for: 3-5 years ### "Top-Tier IT Documentation" February 13, 2025 5.0 Great source of truth for each customer. The ability to export all data on a customer-basis is also beneficial. Pros The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user error, thus saving us time. Cons Would like a way to sync IT Glue to a SharePoint library. Although this would be a difficult task considering permissions, we would even consider starting a new SharePoint library just for this feature, which will allow us to have our customer documents synced to a subsequent library in SharePoint, which our team typically produces documents from in the first place. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel and MS Access are basic tools that require development and customization that we don't necessarily have the resources to keep investing in. Review Source President Used the software for: 1-3 years ### "Excellent, mature documentation system" February 12, 2025 4.0 It's been transformitive to move our documentation from OneNote back into a structured documentation system. We used to have one years ago but it was shut down by the company that acquired it. Now we're also using it to document all of our internal processes in the business (i.e., sales, accounting, etc.) not just technical processes. Pros It's got most of the features we need, good integrations, and very good role-based security. Cons It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when used (i.e., different HTML style headings whether you're using the control at the top of the section, or the one that appears when you select text). Alternatives considered [Hudu](https://www.capterra.com/p/10005281/hudu/) Reasons for choosing IT Glue More mature product, and it has more integrations. Review Source Information Systems Manager Used the software for: 3-5 years ### "IT Glue is the GOAT of information storage." February 17, 2025 5.0 It has been great; I have been using it for over 6 years now. Pros Wiki-like experience with integrations to other SaaS applications. Cons Price, it is more expensive than other alternitives. Switched from [Atera IT Management](https://www.capterra.com/p/144309/Atera/) Atera had issues that made it difficult for RMM. Review Source TP Tejas P. IT Manager Used the software for: 3-5 years ### "Product Review - IT Glue" June 1, 2025 5.0 Over experience with IT Glue is excellent and cannot think of any other tool as a document management system for the organization Pros The amazing interface of the ITGlue and reliability of the tool to use it anywhere and everywhere. Great sort of restriction and security it provides with lot of features like logging, Reporting, alerting. Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc. Cons Nothing to dislike about an IT Glue so far of my experience of last 5 years. I could see potential outage notification in advance so that is what we usually wanted as an organization Review Source National Manager, Managed Service Delivery Used the software for: 3-5 years ### "Best Documentation Tool" September 18, 2025 5.0 Overall, the experience is smooth and slick. Engineers can easily find and update the information they are needing quickly. Pros Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc. Cons It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.