# IT Glue Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IT Glue Software - reviews, pricing plans, popular comparisons to other Document Management products and more. Source: https://www.capterra.com/p/170401/ITGlue --- # IT Glue Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) IT Glue ## What is IT Glue? IT Glue is a Document Management platform built specifically for IT professionals. IT Glue is your single source of truth for all your critical IT information including SOPs, licenses, how-to guides, assets, passwords, vendors and more. Each piece of information can be linked to the others and kept up-to-date with automations, making for a seamless experience where your team has everything they need at their fingertips, without toggling between multiple platforms. ## What is IT Glue used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Document Management](https://www.capterra.com/document-management-software/)[Password Management](https://www.capterra.com/password-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 339 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Pros & cons Secure centralized password control Flexible and linked asset tracking Inconsistent and limited search tools Starting price $29 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - IT Management / 2026 - Managed Service Providers (MSP) / 2026 - Knowledge Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IT Glue?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kaseya.com&name=IT Glue) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IT Glue 4.6 (339) VS. [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price $29 Per User, Per Month Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (339) Ease Of Use 4.0 (253) Value For Money 4.4 (289) Value For Money 3.9 (239) Customer Service 4.4 (284) Customer Service 3.9 (242) ## IT Glue alternatives [4.3 (200)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/#reviews) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (148)](https://www.capterra.com/p/207618/Syncro/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.7 (292)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/170401/ITGlue/alternatives/) ## FAQs about IT Glue Overview ### What problems does IT Glue solve? IT Glue solves scattered IT documentation, chaotic password storage, and slow troubleshooting by giving MSPs, help desk teams, and IT administrators one searchable source for SOPs, credentials, assets, vendor records, and configurations. It links related systems, controls access, reduces onboarding delays, and speeds support without exposing sensitive credentials. Answer based on 190 reviews Overview ### Which roles and teams benefit most from IT Glue? IT Glue is most used by IT administrators, network and systems engineers, and support teams that need centralized documentation, password management, and faster troubleshooting. IT managers, service desk leaders, and operations executives use it to standardize processes, improve handoffs, maintain asset visibility, and keep client or internal infrastructure information accessible and current. Answer based on 331 reviews Overview ### What company size and industries is IT Glue built for? IT Glue is designed for IT teams and MSPs, with 91% of reviewers from small businesses and 64% in Information Technology and Services. It also serves Computer & Network Security at 12% and Computer Networking at 4%, with smaller adoption among midsize businesses at 6% and enterprises at 3%. Answer based on 331 reviews Features and Usability ### What are the key features of IT Glue? IT Glue includes core documentation management with searchable knowledge base records, client information, and asset tracking. Differentiating features include password management with encrypted storage and OTP sharing, relationship mapping between configurations and documents, role-based access controls, and integrations with PSA, RMM, Microsoft 365, and Active Directory. Answer based on 130 reviews Pricing ### How much does it cost and what fees or limitations are included? IT Glue starts at $29/user/month for Basic, with Select at 38 and Enterprise at 44; all standard plans require at least five users. Smaller teams can buy 1–4-user Enterprise seats at 49–102/user/month. Reviewers often call it expensive for small organizations, though some say the value justifies the cost. Answer based on 30 reviews Integrations ### Which third-party tools and platforms does IT Glue integrate with? IT Glue integrates with over 50 third-party tools, with frequent connections to Kaseya VSA, Autotask PSA, ConnectWise PSA, Datto RMM, ConnectWise Automate, NinjaOne, and Microsoft 365. Reviewer mentions also point to Kaseya BMS, while the catalog shows broader coverage across MSP, RMM, and network management tools. Answer based on 113 reviews Getting Started and Support ### How easy is it to onboard and train a team on IT Glue? IT Glue offers live online sessions, webinars, videos, and documentation for team training. Reviewers say technicians and new team members can get productive with minimal training, while admins and initial setup typically need more time to learn the structure, best practices, and certification requirements. Some users found onboarding support less thorough than expected. Answer based on 28 reviews Getting Started and Support ### What customer support options does IT Glue offer, and how do users rate the experience? IT Glue offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as helpful, caring, and able to resolve issues in reasonable time, but experiences vary. Common complaints mention inconsistent service, weaker onboarding, unhelpful reps, and frustration during outages or billing-related interactions. Answer based on 48 reviews ## Who uses IT Glue? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 167 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 167 reviews IT & Software Development 49% IT & Software Development 49% Administrative 16% Customer Services & Support 9% Entrepreneurs/ Owners 7% Others 19% Top industries Based on 167 reviews Information Technology and Services 69% Computer & Network Security 19% Computer Software 4% Computer Networking 4% Other 4% ## Pros and Cons Secure centralized password control 88% positive reviews out of 57 Most reviewers describe password management as secure, organized, and essential for storing and sharing credentials. lewis H infrastructure Engineer, 51 - 200 employees. "IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the information in one place." Inconsistent and limited search tools 50% negative reviews out of 44 Some users report search functionality is unreliable, often missing documents and complicating navigation within folders. Sajid N Systems Engineer, 11 - 50 employees. "Search sometimes breaks and does not give intended results though I know what I am searching is in it." Flexible and linked asset tracking 88% positive reviews out of 26 Most reviewers find asset management valuable for linking, customizing, and centralizing all asset information efficiently. Tejas P IT Manager, 51 - 200 employees. "Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc." Streamlined daily IT operations 96% positive reviews out of 23 Most users comment efficiency is greatly improved, with streamlined workflows and easier daily task management. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Document Storage 4.6 (117) 82.05% of 117 reviewers that rated this feature as important or highly important With this capability, you keep all documents in one accessible, central location. Reviewers appreciate the intuitive uploads, linking between assets, and support for multiple formats. Some users find search less forgiving and wish for improved integration with SharePoint. Access Controls/Permissions 4.5 (108) 76.85% of 108 reviewers that rated this feature as important or highly important IT Glue offers detailed access controls, letting you tailor permissions for users, groups, and roles. Reviewers indicate the controls are granular and easy to manage, though some say the model could be more flexible and occasionally cumbersome. Knowledge Base Management 4.6 (93) 74.19% of 93 reviewers that rated this feature as important or highly important It gives you a centralized spot for all internal and client-facing knowledge. Users think search is efficient and linking between articles is helpful. Some reviewers feel KB management is basic and want better organization and image handling. Document Management 4.5 (83) 78.31% of 83 reviewers that rated this feature as important or highly important You benefit from centralized document handling with version tracking and easy sharing. Reviewers appreciate the intuitive interface and upload options. Some users report search can be cumbersome and say document management receives less frequent updates. Audit Trail 4.4 (54) 77.78% of 54 reviewers that rated this feature as important or highly important This aspect helps you track who accessed or changed documents and when. Some reviewers find audit logs detailed and valuable for compliance, while others mention searching logs can be tedious and the interface could improve. Secure Data Storage 4.7 (79) 81.01% of 79 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches IT Glue 92 features IT Glue offers detailed access controls, letting you tailor permissions for users, groups, and roles. Reviewers indicate the controls are granular and easy to manage, though some say the model could be more flexible and occasionally cumbersome. Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws This aspect helps you track who accessed or changed documents and when. Some reviewers find audit logs detailed and valuable for compliance, while others mention searching logs can be tedious and the interface could improve. Create backups and provide methods to recover deleted/lost data Create and manage digital catalog of products/services with their details, specifications, and price Track changes in laws and regulations and compare previous legislation to current legislation An itemized to do list that can be edited as tasks are completed Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Custom forms to streamline repetitious aspects of a document You benefit from centralized document handling with version tracking and easy sharing. Reviewers appreciate the intuitive interface and upload options. Some users report search can be cumbersome and say document management receives less frequent updates. Review and analyze existing information across documents With this capability, you keep all documents in one accessible, central location. Reviewers appreciate the intuitive uploads, linking between assets, and support for multiple formats. Some users find search less forgiving and wish for improved integration with SharePoint. Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Passwords are stored in an encrypted format A chronological record of actions or occurrences within a network, software, or process Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Specifically developed for the IT sector Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Managing service requests, incidents, IT issues & support with a ticketing system Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more It gives you a centralized spot for all internal and client-facing knowledge. Users think search is efficient and linking between articles is helpful. Some reviewers feel KB management is basic and want better organization and image handling. A repository of previously used/received RFP questions with responses Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Observe and track the demand, usage, progress or quality of a system, product, or user Ability of websites, web applications, or mobile applications to function without an active internet connection Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, manage, and track policies and procedures within an organization Streamlining repetitive tasks and activities through automated and predefined workflows Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Creating relationships between different IT assets to define their status and dependencies in a network Timed notification for any upcoming task, deadline, appointment, or activity Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (339) 4.5 Based on 339 reviews ## Pricing Value for money 4.4 (289) [View pricing plan details](https://www.capterra.com/p/170401/ITGlue/pricing/) Basic $29.00 Per User,Per Month It includes: - Domain & SSL Certificate Tracking - IT Glue Library & Asset Template - Access, Audit and Version Control - 1 Data Source - 1-Way PSA/CRM Sync - 1-Way RMM Sync - Automated account backup - GlueConnect - Engagement - Checklists - myITchecklists™ Templates - Flags - GlueFiles - IT Glue Academy - Vault - OTP Generator - IP Access Control - Single Sign-On (SSO/SAML) Select $38.00 Per User,Per Month It includes: - Domain & SSL Certificate Tracking - IT Glue Library & Asset Template - Access, Audit and Version Control - 2 Data Sources - 2-Way PSA/CRM Sync - 1-Way RMM Sync - Automated account backup - GlueConnect - Engagement - Checklists - myITchecklists™ Templates - Flags - GlueFiles - IT Glue Academy - Vault - OTP Generator - IP Access Control - Single Sign-On (SSO/SAML) - Workflows Enterprise $44.00 Per User,Per Month It includes: - Cooper Copilot for IT Glue - Domain & SSL Certificate Tracking - IT Glue Library & Asset Template - Access, Audit and Version Control - Unlimited Data Sources - 2-Way PSA/CRM Sync - 1-Way RMM Sync - Automated account backup - GlueConnect - Engagement - Checklists - myITchecklists™ Templates - Flags - GlueFiles - IT Glue Academy - Vault - OTP Generator - IP Access Control - Single Sign-On (SSO/SAML) - Workflows - Just-In-Time Provisioning for SSO - IT Glue API Access - Custom SSL Branding - Runbooks - Office Cloud Editor Value for money 4.4 (289) 4.4 Based on 289 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[ Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[ Atera](https://www.capterra.com/p/144309/Atera/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (284) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (284) 4.4 Based on 284 reviews ## User reviews Overall rating 4.6 Based on 339 reviews Filter by rating 5(232) 4(97) 3(9) 2(0) 1(1) Mentioned topic Sorted by most recent BA Bobby A. Technical Support Information Technology and Services ### "Good tool for documentation and password management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 3, 2026 Overall, IT Glue has been a good tool for client support and documentation. It helps keep passwords, notes, procedures, and client details organized so the team is not digging through random places for information. It takes effort to keep updated, but when it is maintained, it saves a lot of time. Pros IT Glue is really helpful for keeping client info, passwords, documentation, and processes in one place. It makes it easier to find what is needed when supporting a client, especially when multiple techs are working on the same environment. The password management and documentation side are probably the biggest wins, and it helps with collaboration across the team. Cons The main downside is that it is only as good as the information entered into it. If documentation is outdated or not filled out well, it can slow things down. Some areas can also feel a little slow or take extra clicks when trying to quickly find something. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jude D. Owner Information Technology and Services ### "Duplicate Yourself, Then Scale" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 26, 2026 At the National Conference in Las Vegas, my account manager connected me with technical experts & the vision to scale just made sense. Integrations with Datto RMM, for example, made it so much easier to provide consistent support. Pros For a growing business, it has proven to be the ultimate tool to scale while allowing for shared access without sacrificing service to the customer. Cons It's intimidating at first glance, but with the proper integrations, it carries itself forward in terms of seeing the big picture for client environments. Good Data In = GREAT Results Out Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TG Thanya G. Technology Support Associate III Information Technology and Services ### "ITGlue is the best documenting tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 26, 2026 It has been great, it is my go to place to find client's information and document every single detail about our clients. Pros I can have everything in one place, from documents, passwords to devices configurations. I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts Cons Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jorge S. IT Systems Analyst Computer & Network Security ### "IT Glue: Your go to platform for password security and management." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Overall, my experience with IT Glue has been very positive. It has significantly improved organization, collaboration, and efficiency within IT operations by centralizing critical documentation and password management. The platform is especially valuable for MSP environments where fast access to accurate client information is essential. IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency. Pros IT Glue provides an excellent centralized documentation platform for IT teams and MSPs. Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients. The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place. IT Glue also performs very well in day-to-day operations. Navigation, searches, and document access are generally fast and responsive, helping technicians work more efficiently and reduce troubleshooting time. The relationship mapping between assets, passwords, and documents further streamlines workflows and client support. Another standout feature is the customer support. Their support team is responsive, fast, consistent, and highly knowledgeable when resolving issues or providing guidance. Cons One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams. The large number of features and customization options creates a learning curve, and properly organizing documentation requires time and planning to fully maximize the platform’s potential. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Pricing, technology, grow, features, long term support, collaboration tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EH Edgar H. Service Delivery Manager Information Technology and Services ### "Review IT Glue" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 26, 2026 Pros Password management and KB organization. Stores everything in just one place, eliminating having to search info across many places. Cons Expensive, Browser extension is not good, setup is time consuming and complex, learning curve may be long. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VM Vicki M. Technology Manager of Software, Licensing, and Compliance Entertainment ### "Esteban is an outstanding team member!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Our overall experience with ITGlue was outstanding. Esteban worked with us every minute we accessed ITGlue and he helped us ramp us quickly. Pros Ease of use with included templates and the remarkable support. I cannot say enough about the help Esteban gave our team. Cons Unable to roll out for entire organization because of lack of secure hierarchy. We wanted to be able to roll ITGlue out for several of our departments but we did not know that Administration could not be separated. We have overcome this opportunity by using ITGlue for only one department and changing the URL to help with this. When we launch a second department, we will use a separate implementation of ITGlue and URL. Switched from [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/) Unable to manage the way data was created and stored and searched. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CN Carl N. Senior System administrator Consumer Services ### "1 easy place to manage all password and docs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 26, 2026 Since we use it glue we do not have to search or ask team mate for password find who as the 2fa text message. Pros A single place to have all passwords and easy management of who as access to it at what time. Easy 2fa management Cons Very long onboarding and transfer from our old environment. Also not clear on what box are needed for each filed and their interaction with other field . Alternatives considered [Bitwarden](https://www.capterra.com/p/210695/Bitwarden/) Reasons for choosing IT Glue No plugin was needed , and easy integration with autotask Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EH Eli H. VCIO Information Technology and Services ### "Happy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 26, 2026 It’s been a positive experience as it helps me keep track of all the passwords. So I know how to get in and things aren’t lost or held in a csv. Pros Password management and collaboration are the things I have enjoyed.i have had a lot of experience with these and im happy. Cons It requires a lot of patience to get set up. Each client requires a lot of manual entry. I hope there is a new product to put data in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Sukhjit S. System Administrator Information Technology and Services ### "IT Glue - A solid platform that's always improving" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 10, 2025 Recommend it every MSP I know. Put in the time and effort to manage it properly and you'll reap massive rewards. Pros With Kaseya now integration its whole stack together - the benefit of organizing all your data into IT Glue just continues to improve with time. We've been able to integrate data from 365 (licenses, bitlocker, intune, users, etc) right into a customers org, securely share credentials, grant customers access via MyGlue, build out Network Maps - the list just goes on and on. They're constantly improving and taking feedback from the community - very happy with the future of the platform. Cons Like any platform - it's about the time and effort you put in. The initial time to get going was definitely a lot in our case since we had just a long history of half-hearted documentation and a lot of stale data everywhere. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR Denuka R. Operations Manager Information Technology and Services ### "A Game-Changer for IT Documentation and SOPs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 10, 2025 Overall, my experience with IT Glue has been very positive. It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform. The ability to link assets, create structured SOPs, perform quick text edits, and collaborate with the team in real time has been a huge time saver. The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations. Pros I really like how IT Glue makes day-to-day work faster and more organised. The Q shortcut to instantly find any documentation saves a huge amount of time, especially when juggling multiple clients. The Smart SOP generator is also very helpful for creating consistent processes quickly. I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team. Cons The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records. Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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