# Easyship Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Easyship the right Shipping solution for you? Explore 279 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170399/Easyship/reviews --- Easyship 4.4 (279) [View alternatives](https://www.capterra.com/p/170399/Easyship/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Easyship Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Comprehensive shipping management 86% positive reviews out of 106 Most users report shipping and shipment features centralize tracking, offer multiple carrier choices, automate logistics, and provide affordable international shipping, streamlining business operations. Bushra F CEO, 1 employee. "Their platform is incredibly user-friendly, and their automated shipping features have saved me so much time. Plus, the discounted shipping rates have helped me cut costs." Frequent technical and support problems 60% negative reviews out of 55 Some reviewers report recurring bugs, unreliable platform functions, delayed support responses, and unresolved billing or shipment errors causing operational disruptions. Samuel B owner, 1 employee. "It is simply unreliable, gave incorrect rates and often created more issues than it solved. " Cost-effective shipping solutions 85% positive reviews out of 33 Most reviewers indicate pricing is competitive, with clear rate comparisons, no hidden fees, and substantial savings compared to direct courier rates. Leslie F director, 2 - 10 employees. "It is easy to compare various shippers, costs and time and select the best one for our needs." Streamlined user experience 90% positive reviews out of 31 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation, simple booking, and an intuitive interface that reduces setup time and daily effort. ## Showing most helpful reviews Showing 1-25 of 279 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mohammed A. Owner Retail Used the software for: 1-2 years ### "Reliable, Secure, and Perfect for Small Business Shipping" August 9, 2025 5.0 My overall experience with Easyship has been excellent. It’s a secure, reliable, and feature-rich solution for managing shipping and delivery for my business. It saves me time, reduces errors, and helps me provide a better service to my customers. The combination of strong security features, great value for money, and outstanding customer support makes it one of the best tools I’ve used for shipping management. Pros Easyship offers excellent customer support, competitive shipping rates, and a very easy-to-use platform. I appreciate how secure the system feels, with clear tracking updates and reliable delivery management. The ability to print labels for both domestic and international shipments in one place saves a lot of time. For small businesses like mine, the integration with e-commerce platforms makes managing orders and shipments much more efficient. Cons There’s not much to dislike. Sometimes tracking updates can take a little time to appear, but the customer support team is quick to confirm shipment status whenever I ask. Review Source Response from Easyship August 11, 2025 Thanks for choosing Easyship! AB Adrian B. MANAGER Alternative Medicine Used the software for: 2+ years ### "My opinion about Easyship, after 6 years of using this service/app." October 12, 2025 4.0 It is good, I noticed that Easyship tried to improve the overall appearance of the client's dashboard, the features, and the shipping options offered at checkout. Pros In most cases, it offers good price options compared to Shopify, Walmart, and occasionally Amazon. Label printing is easy, as is the payment for the labels. Customer support is relatively prompt; unfortunately, the time zone difference sometimes presents an issue. In my case, thanks to \[sensitive content hidden\] , who handled one of the (many) cases when the carrier (FedEx) charged additional amounts for imaginary/untrue product weight and dimensions. Cons It has little negotiation power with carriers like FedEx, which, in several cases, "invented" product weights and dimensions and charged significant amounts retroactively. Unlike Amazon, Shopify, Walmart, and eBay, which have never faced the negative issues artificially created by FedEx, it seems that Easyship can't do much to prove the client is right. Alternatives considered [Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Easyship Because we use multiple channels and shops to sell online Review Source Response from Easyship October 13, 2025 Thank you for your feedback and taking the time to leave us a review. LO Lola O. Director Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Excellent onboarding support for international shipping" May 23, 2026 5.0 Overall, my experience has been very positive. Easyship has made international shipping far more accessible for my business, and the onboarding support from \[sensitive content hidden\] was genuinely exceptional. She was knowledgeable, responsive, reassuring and took the time to walk me through the setup properly rather than rushing the process. As a growing brand, having that level of support made a huge difference and gave me much more confidence shipping internationally for the first time. Pros The onboarding experience was excellent, especially thanks to \[sensitive content hidden\] . As a small luxury eCommerce brand shipping internationally, I had a lot of questions around duties, courier options, insurance and setup. \[sensitive content hidden\] explained everything clearly, was incredibly patient, and made the entire process feel much less overwhelming. I also really appreciated how intuitive the platform is once set up - being able to compare courier services, pre-pay duties, generate labels quickly and customise elements like tracking emails and signatures made the process feel very professional and streamlined. Cons Nothing major so far - there was a slight learning curve as a first-time international shipper, but the onboarding support made the process much easier to navigate. Review Source SB Samuel B. owner Retail Used the software for: 1-2 years ### "Garbage software and an even worse company!" June 24, 2025 1.0 This was supposed to save us time and money, yet it did neither. Overall the experience was horrible. Their software created problems where none existed. It wouldnt import shipping details from eBay or Etsy, so we had to limit shipping on those sites to only 1 singular service, then create a shipping rule to force that service to apply always. For our site, it would randomly change the customer selected shipping service because their software thought there was a better alternative. What? In the end it took 20 different shipping rules to properly display the selected services. Did that fix it? No. The rates displayed for USPS were incorrect, sometimes cheaper than it should be and sometimes more than it should be. I dont know how any company could use their service. It is simply unreliable, gave incorrect rates and often created more issues than it solved. You would be better served to light you money on fire than to spend it with these crooks. Go with ShipStation instead. Everything works and its simple to set up. You also dont have to filter out every carrier known to man like EasyShip requires. Its the difference between a software setup with the end user in mind versus a software set up with trying to show your tech friends you can add a cool feature, even if it doesnt work, its pretty. Pros The interface was easy to navigate and provided a bunch of data. The problem is the data was often wrong. Shipments that had been delivered still showed in transit. It was endemic of the larger problem plaguing this company, that nothing worked with any consistency, making it impossible to trust the data you were seeing. Cons Everything else. Nothing worked correctly. We had to add so many shipping rules just to squeeze out some functionality with the platform. Whenever an issue would arise, we would reach out to support for a solution. Most times we never got a solution, only a band aid to make it function, which often would break something somewhere else. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Stamps.com](https://www.capterra.com/p/90069/Stamps-com/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing Easyship The features they claimed their software could do led us to them. In addition the fees were minimal. Within a year the important features were moved to the higher tier plans, and nothing worked with any regularity. We left with 5 open job tickets for issues that will probably never be resolved. Switched from [Descartes ShipRush](https://www.capterra.com/p/43273/ShipRush/) Excessive fees and reliability got to be too much. Review Source Response from Easyship June 26, 2025 Hi Samuel, Our team have reached out to you regarding this issue to help find a resolution. You can also get in touch with us at support@easyship.com JM John M. Game Designer Retail Used the software for: 6-12 months ### "Outstanding Support That Made Fulfillment Feel Manageable" February 25, 2026 5.0 Overall, my experience with Easyship has been very positive, largely due to the quality of support. \[sensitive content hidden\] played a huge role in making what could have been a stressful fulfillment setup feel smooth and well-managed. She was proactive, dependable, and genuinely invested in making sure things went right. Having that level of personal support made a significant difference and gave me confidence throughout the process. Pros The standout for me was the level of hands-on support from \[sensitive content hidden\] . She was incredibly present, responsive, and knowledgeable throughout the entire fulfillment setup process. From onboarding to execution, she consistently took the time to explain options, flag potential issues early, and make sure everything was set up correctly. It felt less like using a platform and more like having a true partner guiding the process. Cons The platform itself has a lot of depth, which can feel a bit overwhelming at first. With that said, this was largely offset by the excellent support - \[sensitive content hidden\] made the learning curve manageable and was always available to clarify or step in when needed. Review Source Response from Easyship March 17, 2026 Thank you for choosing Easyship! TM Tina M. CEO Retail Used the software for: 1-2 years ### "Easyship Customer Support Cares" November 21, 2025 4.0 Easy to use and very cost effective. Customer Support is responsive and timely. Overall using Easyship has been a great experience! Pros Easy to use and very cost effective. Customer Support is responsive and timely. I appreciate the customer support I received from \[sensitive content hidden\] earlier this week with international shipping documents that needed to be sent to customs in Poland. Cons Tracking status is no longer on the dashboard, we now have to click several links to verify delivery status. For my first international shipment I was not aware of, or alerted to, the need for customs documentation. It would be helpful to have a pop up or something alert or remind people of the need for such documents. Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Pirate Ship was not as user friendly and they raised their rates after 60 days. Review Source Response from Easyship December 3, 2025 Thank you for sharing your feedback. Our team are working on this for you. MS Mohammad S. Software Architect Automotive Used the software for: Less than 6 months ### "Great platform for Shipping solutions." September 23, 2025 4.0 My overall experience with Easyship was very positive, largely due to their outstanding technical support. The support team was both patient and knowledgeable, consistently ensuring that any issues I encountered were fully resolved. Pros I especially appreciated Easyship’s strong integration capabilities, with comprehensive APIs available even to Free membership users—an essential feature for developers. Additionally, their system design is intuitive and well-organized, making it easy to navigate and implement solutions efficiently. Cons However, one aspect I liked least about Easyship was the lack of a fully functioning Sandbox environment. Although it appears that the feature has been considered, it is not yet operational. I would appreciate having a Sandbox integration similar to Stripe, where you can easily switch between Live and Sandbox modes with a simple toggle. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) I found Easyship has better back-end/front-end design. It's less expensive than ShipStation. Review Source Matthew S. CEO Information Technology and Services Used the software for: Less than 6 months ### "Lover over $1000 and a package... shipper beware!" January 9, 2025 1.0 Paid for shipping with pre-paid duties in Nov 2024 shipped and package is held by customs for non-payment of duties no help provided, 3 months later no package customs lists as "abandoned" and I will not get it returned. I've lost the package and shipping and duties insurance was a scam and doesn't cover customs issues... no help from easyShip and Sadhwik from EasyShip simply says If I need more help I need to upgrade my subscription to get more help... no I paid you for a label and pre-paid duties you should resolve those issues I'm out over $1000 with nothing to show but wasted hours on the phone. Pros I looked like a easy playform for labels and order tracking. Cons Lacking support, and status updates on what support I did get are in conflict with updates from FedEx and Customs. Switched from [Shippo](https://www.capterra.com/p/146146/Shippo/) Cost but now switching back, at least those shipments arrive. Review Source Response from Easyship January 13, 2025 Hi Matthew, We're sorry to hear about your experience. Our team are investigating the matter and have reached out to you to help reach a resolution. AS Allen S. Manager Apparel & Fashion Used the software for: Less than 6 months ### "Good support " April 27, 2026 5.0 Pros Good rates, customer service is great if you connect with the right person I'd say. Initially faced a few hiccups but as soon as Sruthi took over my case it was handled all smoothly. Couriers were over charging me for no reason and she helped me get the cases escalated and they finally refunded the fee. Cons Possibly faster resolutions would be better. I understand they don't operate couriers themselves but still would just be easier if faster. Review Source Response from Easyship April 29, 2026 Thanks for choosing Easyship! RW Ryan W. COO Retail Used the software for: Less than 6 months ### "Easy ship 10 out of 10" April 9, 2026 5.0 Our overall experience was fantastic all because of \[sensitive content hidden\] support walking us through the entire process! Pros The support at easy ship is outstanding!! \[sensitive content hidden\] walked us through everything step by step and was very thorough and communicative during the entire process. Cons Process implementation. But still was not bad at all. It took a few days to go through the whole process, but in the end it was all worth it. Review Source Response from Easyship April 14, 2026 Thanks for choosing Easyship! IL Ivana L. Lead Designer and Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Reliable Partner for Crowdfunding Project Fulfillment" September 4, 2025 5.0 Our overall experience with Easyship has been very positive. The sales team, especially \[sensitive content hidden\] , made the onboarding process smooth and transparent. Having \[sensitive content hidden\] as our Success Manager has also made a huge difference, she’s been attentive, supportive, and always proactive in making sure things go smoothly. The platform itself is intuitive and easy to use, which has simplified our logistics and saved us time. Combined with the strong customer support, Easyship has been a reliable and effective solution for our shipping needs. Pros What I’ve liked most about Easyship is the seamless connection with our Customer Success Manager. That partnership has been a key point in making sure everything runs smoothly and that we feel fully supported throughout the process. In addition, the platform itself is very intuitive and easy to use, which makes managing shipments efficient and stress-free. The ability to track, compare, and manage options in one place saves us valuable time and ensures we’re always making the best choices for our customers. Overall, the combination of strong customer support and a user-friendly platform has made Easyship an excellent solution. Cons What we liked least was the delay in processing refunds and credits, as well as the payment process for invoices. Since these were handled via wire transfer, it slowed things down quite a bit. It would be a big improvement if payments could be more automated, with the option to pay directly by credit card or PayPal through the portal or via a secure link. Additionally, if shipping costs could be lowered, it would make the platform even more competitive. Review Source Response from Easyship September 9, 2025 Thank you for your kind feedback; we're thrilled to hear you're pleased with the service! CY Cesar Y. Project Manager Translation and Localization Used the software for: I used a free trial ### "Navigating Complex Logistics: How \[sensitive content hidden\] and Easyship Saved the Day" March 13, 2026 5.0 My experience with Easyship has been excellent, particularly when it comes to handling complex international logistics. While the platform is powerful and automated, the real value appeared when we faced a difficult shipment. \[sensitive content hidden\] stepped in and was a total lifesaver—she coordinated directly with the management and logistics teams to ensure everything was delivered successfully despite the hurdles. It is rare to find a service that combines such advanced technology with such dedicated, human support. Highly recommended for any business shipping globally Pros I had a critical international shipment that was becoming quite complicated, but \[sensitive content hidden\] from the Easyship team was an absolute game-changer. She stepped in, coordinated directly with the logistics and management teams, and provided constant support throughout the entire process. Despite the initial hurdles, she ensured a successful delivery. It’s rare to find this level of dedication and problem-solving. Huge thanks to \[sensitive content hidden\] for her professionalism! Cons The platform is incredibly powerful, which means there is a bit of a learning curve at the beginning. With so many carriers and automation rules, it can feel a little overwhelming for a first-time user. However, once you get the hang of it, the efficiency is worth the initial effort. Review Source Response from Easyship March 27, 2026 Thank you for choosing Easyship! DY Dano Y. Admin Consumer Goods Used the software for: 1-2 years ### "Customer service resolves issues and replies quickly." October 31, 2025 5.0 Pros The customer service team at Easyship is highly responsive and quick to resolve issues. They keep me well-informed of my problem's status. All my inquiries to date have been successfully resolved, and the staff is friendly and cooperative. Cons So far, I have no complaints about Easyship customer service. Their website structure is simple and easy to use. They also provide a guided tour to show you how to use it whenever they update the website. Review Source Response from Easyship November 6, 2025 Thanks for choosing Easyship! VR Verified Reviewer Business Development Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great service and a responsive team" November 3, 2025 5.0 Overall we a had a great experience with Easyship. The team were super helpful and responsive and took the stress away from our fulfilment task. Pros The ease of use and the expertise that they provided on a short timescale. They made it easy for us to complete a complex shipping task as a start up. Cons There was nothing I disliked in particular about the service we were offered. There were some issues we experienced with delivery but these were down to the couriers. Review Source Response from Easyship November 7, 2025 Thanks for choosing Easyship! VR Verified Reviewer Director Wholesale Used the software for: Less than 6 months ### "Great and supportive" December 23, 2025 5.0 Great and supportive service team, responsive and professional, providing helpful guidance to ensure smooth shipping and reliable overall support. Pros Reliable, responsive service support that simplifies shipping, resolves issues fast, and helps business grow.! Cons Good service support, but there is currently no warehouse based in mainland China for local storage or fulfillment support. Review Source Response from Easyship December 29, 2025 Thanks for choosing Easyship! JD John D. Owner Founder Consumer Goods Used the software for: 1-2 years ### "Chat Help for Shipping Issue" September 26, 2025 5.0 Very easy chat. Quick and available. Friendly and solved the problem quickly. It's not the first time that it has gone well with the customer service Pros Great Customer service. Good rates. Very little downtime. Easy to use interface. Good Prices. I recommend. Cons This is a human but it is all I want to say. Sometimes glitchy software, but the customer service is stellar! Review Source Response from Easyship September 29, 2025 Thank you for choosing Easyship! jM juan M. Marketing Manager Retail Used the software for: 1-2 years ### "Excellent Customer Support!" June 13, 2025 5.0 We had a few issues with shipment adjustment charges, and while the situation was frustrating at first, I want to highlight the exceptional customer service we received from the Easyship team. They handled our concerns with professionalism, communicated clearly throughout the process, and ultimately resolved our claims fairly and to our satisfaction. We truly appreciate their support and the attention given to our case. It’s reassuring to know that Easyship stands behind their users when issues arise. Thank you again for the great service! Pros Easyship helped us resolve our issue quickly and professionally. We're very happy with the service and appreciate the reliable support. Cons We were overcharged due to courier errors, which took time to resolve. While this wasn’t directly Easyship’s fault, we hope for better oversight and quicker resolutions moving forward. Review Source Response from Easyship June 24, 2025 Thanks for choosing Easyship! KH Kate H. Owner Wholesale Used the software for: 1-2 years ### "Great customer service!" August 18, 2025 5.0 Pros While Easyship isn’t always the cheapest for the method of shipping I use most often, I do want to commend them on their customer support. UPS over charged me by a significant amount due to a measuring error on their end, and the Easyship rep \[sensitive content hidden\] got to work right away with UPS and was able to get the charge refunded. I appreciate the great customer service. Cons For some reason UPS Ground has not been showing up as an option when I check shipping rates. It disappeared randomly. Review Source Response from Easyship August 19, 2025 Hi Kate, Thanks for your feedback, we're thrilled to hear you're pleased with the service. Our team can assist you with the setting for rates at checkout. Please email us at support@easyship.com mM marshall M. Data Specialist Automotive Used the software for: 1-2 years ### "Small business recommends" July 15, 2025 5.0 Pros The rate is pretty good, and i meet their support Aidmesh. He is amazing. Help me fight with FedEx unreasonable over charge Cons they don't have 3D packaging, and there is lots of pre-work need to do. like you need manually import product data to the app Review Source Response from Easyship July 17, 2025 Thanks for choosing Easyship! RW Ryan W. Partner Entertainment Used the software for: Less than 6 months ### "\[sensitive content hidden\] does a great job" March 24, 2025 5.0 Amazing every time. Everything is ideal and helps me run my business Pros \[sensitive content hidden\]. A great person to be supported by. They provide me outstanding support every time I need it. A true pleasure and they make everything so easy. Cons Nothing bad to say. I just wish they could offer return labels for international orders Review Source Response from Easyship March 27, 2025 Thanks for choosing Easyship! FC Fang C. Self Employed Outsourcing/Offshoring Used the software for: 1-2 years ### "Great Service" May 24, 2025 5.0 It's always been great, but just for the miscommunication recently regarding a shipment, but it has been handled well Pros Great comparable prices and different shipping companies consolidated in 1 platform, it allows me to have different options Cons There is nothing I can think of currently, it's currently my number 1 website for shipping and will continue to use so Review Source Response from Easyship May 29, 2025 Thanks for choosing Easyship! CLC Choong Leong C. Sales Coordinator Retail Used the software for: 2+ years ### "Request \[sensitive content hidden\]:" November 15, 2024 4.0 Pros the app is easy to manage, successful delivery rate is high Cons occasionally it takes long time to get follow up response Review Source Response from Easyship November 26, 2024 Hi Choong Leong, Thank you for your feedback and we're pleased to hear you're happy with the overall quality of the service. If you have any questions about the platform, please don't hesitate to reach out. Thanks for choosing Easyship! FZ Frank Z. Sales Electrical/Electronic Manufacturing Used the software for: 2+ years ### "very very satisfied" February 25, 2025 5.0 Pros responsiveness in solving my problemssssss Cons limit my account without any notification in advance Review Source Response from Easyship March 4, 2025 Hey Frank, Thanks for choosing Easyship! RT Raymond T. Account Manager Biotechnology Used the software for: 1-2 years ### "Awesome service" January 4, 2025 5.0 awesome experience overall and the support reps are helpful Pros easy to use and easy to understand the interface. Cons none for now. I will let you know if there are any issues Review Source Response from Easyship January 8, 2025 Thank you for choosing Easyship! AG Andrew G. President Information Technology and Services Used the software for: I used a free trial ### "EasyShip great for Product for Shipping and Delivery" December 22, 2024 5.0 EasyShip is very user friendly and great for shipping. Pros \[sensitive content hidden\] was very helpful and very knowledgeable assisting with all the questions that I had. \[sensitive content hidden\]'s customer service was superb, grade A++. \[sensitive content hidden\] was very patient, polite, and considerate. Thank you so much \[sensitive content hidden\] for a great experience. Cons I am just learning to maneuver in EasyShip and have nothing to say bad or negative to say about it. Review Source Response from Easyship January 3, 2025 Hi Andrew, Thank you for choosing Easyship! Similar Products Featured ## Related categories [Shipping](https://www.capterra.com/shipping-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Third Party Logistics (3PL)](https://www.capterra.com/3pl-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.