# Easyship Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Easyship the right Shipping solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170399/Easyship/reviews --- Easyship 4.3 (277) [View alternatives](https://www.capterra.com/p/170399/Easyship/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Easyship Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Yifan C CEOImport and Export, Self-employedUsed the software for: Less than 6 months. “Easyship provides strong operational support across onboarding, customer service, and warehousing. While the contract structure could be more flexible for small businesses, the service quality itself has been reliable and supportive.“ December 2, 2025 HC Helen C Sole ProprietorRetail, Self-employedUsed the software for: More than 2 years. “I feel it was not secured enough that attempted fraud deliveries/shipments were generated without my knowledge when I did not sign in. As I'm the only one using the account, I'm quite appalled that someone else can book and generate labels using their fake names as Senders, and were not stopped in time, rather not monitored or flagged even though the phone numbers for the shipments were just "xxxxxx" or "oooo".“ November 14, 2025 Neil W DirectorWholesale, 51 - 200 employeesUsed the software for: Less than 6 months. “Reliable, responsive service support that simplifies shipping, resolves issues fast, and helps business grow.!“ December 23, 2025 Jd Joep d DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: I used a free trial. “It is still hard to figure out how to pay custom fees for Kenya in advance or how I can pay them afterwards and how I can make sure that it doesn't cause significant delay of the delivery of the package.“ June 18, 2025 BW Beverley W ManagerMedia Production, 2 - 10 employeesUsed the software for: I used a free trial. “a person who answered my questions and help with the set-up process. When I had a query regarding a shipment, \[sensitive content hidden\] helped me quickly and sorted out the problem, reverting to me when it was all done.“ October 10, 2025 SL Sharon L TeacherEducation Management, Self-employedUsed the software for: I used a free trial. “filing a claim when my package was disappointedly not delivered has been a nightmare, I have had to reach out several times for help.“ December 26, 2025 Mohammed A OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “The combination of strong security features, great value for money, and outstanding customer support makes it one of the best tools I’ve used for shipping management.“ August 9, 2025 GD Greg D CEOBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: Less than 6 months. “Basic items such as ability to add markup to shipping prices or even correct information on the tracking page do not exist.“ January 17, 2025 ## Showing most helpful reviews Showing 1-25 of 277 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mohammed A. Owner Retail Used the software for: 1-2 years ### "Reliable, Secure, and Perfect for Small Business Shipping" August 9, 2025 5.0 My overall experience with Easyship has been excellent. It’s a secure, reliable, and feature-rich solution for managing shipping and delivery for my business. It saves me time, reduces errors, and helps me provide a better service to my customers. The combination of strong security features, great value for money, and outstanding customer support makes it one of the best tools I’ve used for shipping management. Pros Easyship offers excellent customer support, competitive shipping rates, and a very easy-to-use platform. I appreciate how secure the system feels, with clear tracking updates and reliable delivery management. The ability to print labels for both domestic and international shipments in one place saves a lot of time. For small businesses like mine, the integration with e-commerce platforms makes managing orders and shipments much more efficient. Cons There’s not much to dislike. Sometimes tracking updates can take a little time to appear, but the customer support team is quick to confirm shipment status whenever I ask. Review Source Response from Easyship August 11, 2025 Thanks for choosing Easyship! AB Adrian B. MANAGER Alternative Medicine Used the software for: 2+ years ### "My opinion about Easyship, after 6 years of using this service/app." October 12, 2025 4.0 It is good, I noticed that Easyship tried to improve the overall appearance of the client's dashboard, the features, and the shipping options offered at checkout. Pros In most cases, it offers good price options compared to Shopify, Walmart, and occasionally Amazon. Label printing is easy, as is the payment for the labels. Customer support is relatively prompt; unfortunately, the time zone difference sometimes presents an issue. In my case, thanks to \[sensitive content hidden\] , who handled one of the (many) cases when the carrier (FedEx) charged additional amounts for imaginary/untrue product weight and dimensions. Cons It has little negotiation power with carriers like FedEx, which, in several cases, "invented" product weights and dimensions and charged significant amounts retroactively. Unlike Amazon, Shopify, Walmart, and eBay, which have never faced the negative issues artificially created by FedEx, it seems that Easyship can't do much to prove the client is right. Alternatives considered [Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Easyship Because we use multiple channels and shops to sell online Review Source Response from Easyship October 13, 2025 Thank you for your feedback and taking the time to leave us a review. JM John M. Game Designer Retail Used the software for: 6-12 months ### "Outstanding Support That Made Fulfillment Feel Manageable" February 25, 2026 5.0 Overall, my experience with Easyship has been very positive, largely due to the quality of support. \[sensitive content hidden\] played a huge role in making what could have been a stressful fulfillment setup feel smooth and well-managed. She was proactive, dependable, and genuinely invested in making sure things went right. Having that level of personal support made a significant difference and gave me confidence throughout the process. Pros The standout for me was the level of hands-on support from \[sensitive content hidden\] . She was incredibly present, responsive, and knowledgeable throughout the entire fulfillment setup process. From onboarding to execution, she consistently took the time to explain options, flag potential issues early, and make sure everything was set up correctly. It felt less like using a platform and more like having a true partner guiding the process. Cons The platform itself has a lot of depth, which can feel a bit overwhelming at first. With that said, this was largely offset by the excellent support - \[sensitive content hidden\] made the learning curve manageable and was always available to clarify or step in when needed. Review Source Response from Easyship March 17, 2026 Thank you for choosing Easyship! SB Samuel B. owner Retail Used the software for: 1-2 years ### "Garbage software and an even worse company!" June 24, 2025 1.0 This was supposed to save us time and money, yet it did neither. Overall the experience was horrible. Their software created problems where none existed. It wouldnt import shipping details from eBay or Etsy, so we had to limit shipping on those sites to only 1 singular service, then create a shipping rule to force that service to apply always. For our site, it would randomly change the customer selected shipping service because their software thought there was a better alternative. What? In the end it took 20 different shipping rules to properly display the selected services. Did that fix it? No. The rates displayed for USPS were incorrect, sometimes cheaper than it should be and sometimes more than it should be. I dont know how any company could use their service. It is simply unreliable, gave incorrect rates and often created more issues than it solved. You would be better served to light you money on fire than to spend it with these crooks. Go with ShipStation instead. Everything works and its simple to set up. You also dont have to filter out every carrier known to man like EasyShip requires. Its the difference between a software setup with the end user in mind versus a software set up with trying to show your tech friends you can add a cool feature, even if it doesnt work, its pretty. Pros The interface was easy to navigate and provided a bunch of data. The problem is the data was often wrong. Shipments that had been delivered still showed in transit. It was endemic of the larger problem plaguing this company, that nothing worked with any consistency, making it impossible to trust the data you were seeing. Cons Everything else. Nothing worked correctly. We had to add so many shipping rules just to squeeze out some functionality with the platform. Whenever an issue would arise, we would reach out to support for a solution. Most times we never got a solution, only a band aid to make it function, which often would break something somewhere else. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Stamps.com](https://www.capterra.com/p/90069/Stamps-com/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing Easyship The features they claimed their software could do led us to them. In addition the fees were minimal. Within a year the important features were moved to the higher tier plans, and nothing worked with any regularity. We left with 5 open job tickets for issues that will probably never be resolved. Switched from [Descartes ShipRush](https://www.capterra.com/p/43273/ShipRush/) Excessive fees and reliability got to be too much. Review Source Response from Easyship June 26, 2025 Hi Samuel, Our team have reached out to you regarding this issue to help find a resolution. You can also get in touch with us at support@easyship.com VR Verified Reviewer President Computer Hardware Used the software for: 1-2 years ### "Easyship Review" March 10, 2026 5.0 Overall my experience has been great. I love that they have set up a customer services specialist to help me out with my random questions and support me. Pros Easy to use, I like the verity of carriers they use. Good automation connecting to my small business website as well. Cons Doesn't automatically have you print out commercial invoices or give instructions on international shipments. Also, I wish they allowed services other than credit cards like Paypal or other payment forms. Review Source Response from Easyship March 13, 2026 Thank you for choosing Easyship! MS Mohammad S. Software Architect Automotive Used the software for: Less than 6 months ### "Great platform for Shipping solutions." September 23, 2025 4.0 My overall experience with Easyship was very positive, largely due to their outstanding technical support. The support team was both patient and knowledgeable, consistently ensuring that any issues I encountered were fully resolved. Pros I especially appreciated Easyship’s strong integration capabilities, with comprehensive APIs available even to Free membership users—an essential feature for developers. Additionally, their system design is intuitive and well-organized, making it easy to navigate and implement solutions efficiently. Cons However, one aspect I liked least about Easyship was the lack of a fully functioning Sandbox environment. Although it appears that the feature has been considered, it is not yet operational. I would appreciate having a Sandbox integration similar to Stripe, where you can easily switch between Live and Sandbox modes with a simple toggle. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) I found Easyship has better back-end/front-end design. It's less expensive than ShipStation. Review Source Matthew S. CEO Information Technology and Services Used the software for: Less than 6 months ### "Lover over $1000 and a package... shipper beware!" January 9, 2025 1.0 Paid for shipping with pre-paid duties in Nov 2024 shipped and package is held by customs for non-payment of duties no help provided, 3 months later no package customs lists as "abandoned" and I will not get it returned. I've lost the package and shipping and duties insurance was a scam and doesn't cover customs issues... no help from easyShip and Sadhwik from EasyShip simply says If I need more help I need to upgrade my subscription to get more help... no I paid you for a label and pre-paid duties you should resolve those issues I'm out over $1000 with nothing to show but wasted hours on the phone. Pros I looked like a easy playform for labels and order tracking. Cons Lacking support, and status updates on what support I did get are in conflict with updates from FedEx and Customs. Switched from [Shippo](https://www.capterra.com/p/146146/Shippo/) Cost but now switching back, at least those shipments arrive. Review Source Response from Easyship January 13, 2025 Hi Matthew, We're sorry to hear about your experience. Our team are investigating the matter and have reached out to you to help reach a resolution. MD Michael D. OWNER Wholesale Used the software for: 1-2 years ### "great customer service whenI had a problem with USPS" February 25, 2026 5.0 Pros Easy to buy shipping label and competitive prices. Easy to connect different platforms on one account. They also helped me and followed up when I had problems with USPS Cons No many options for Europe. It would be interesting to add a cheap option for long distance shipping to Europe or Australia even if longer shipping time Switched from [Shippo](https://www.capterra.com/p/146146/Shippo/) shipping by shipping i compare the price Review Source Response from Easyship February 27, 2026 Thank you for choosing Easyship! CY Cesar Y. Project Manager Translation and Localization Used the software for: I used a free trial ### "Navigating Complex Logistics: How \[sensitive content hidden\] and Easyship Saved the Day" March 13, 2026 5.0 My experience with Easyship has been excellent, particularly when it comes to handling complex international logistics. While the platform is powerful and automated, the real value appeared when we faced a difficult shipment. \[sensitive content hidden\] stepped in and was a total lifesaver—she coordinated directly with the management and logistics teams to ensure everything was delivered successfully despite the hurdles. It is rare to find a service that combines such advanced technology with such dedicated, human support. Highly recommended for any business shipping globally Pros I had a critical international shipment that was becoming quite complicated, but \[sensitive content hidden\] from the Easyship team was an absolute game-changer. She stepped in, coordinated directly with the logistics and management teams, and provided constant support throughout the entire process. Despite the initial hurdles, she ensured a successful delivery. It’s rare to find this level of dedication and problem-solving. Huge thanks to \[sensitive content hidden\] for her professionalism! Cons The platform is incredibly powerful, which means there is a bit of a learning curve at the beginning. With so many carriers and automation rules, it can feel a little overwhelming for a first-time user. However, once you get the hang of it, the efficiency is worth the initial effort. Review Source Response from Easyship March 27, 2026 Thank you for choosing Easyship! RW Ryan W. COO Retail Used the software for: Less than 6 months ### "Easy ship 10 out of 10" April 9, 2026 5.0 Our overall experience was fantastic all because of \[sensitive content hidden\] support walking us through the entire process! Pros The support at easy ship is outstanding!! \[sensitive content hidden\] walked us through everything step by step and was very thorough and communicative during the entire process. Cons Process implementation. But still was not bad at all. It took a few days to go through the whole process, but in the end it was all worth it. Review Source Response from Easyship April 14, 2026 Thanks for choosing Easyship! AS Adam S. Associate Producer Entertainment Used the software for: 6-12 months ### "EasyShip made it easy to ship!" September 14, 2024 5.0 We turned to Easyship when the company we had been shipping with for years overcharged us. It is such a better experience and true to their name, very easy. Pros Very easy to compare prices and ship your products. Great and responsive customer support. Cons Printing needed a workaround, but it is doable Alternatives considered [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Reason for choosing Easyship They wanted a monthly fee and were much more expensive considering the low frequency of shipping that we use. Easyship made it easy to ship when we need to and have a system that meets our needs. Review Source Response from Easyship September 18, 2024 Hi Adam, Thank you for your feedback! We're thrilled to hear that you've had a great experience with Easyship. Your satisfaction is our top priority, and it means a lot to us. Thank you for choosing Easyship. IL Ivana L. Lead Designer and Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Reliable Partner for Crowdfunding Project Fulfillment" September 4, 2025 5.0 Our overall experience with Easyship has been very positive. The sales team, especially \[sensitive content hidden\] , made the onboarding process smooth and transparent. Having \[sensitive content hidden\] as our Success Manager has also made a huge difference, she’s been attentive, supportive, and always proactive in making sure things go smoothly. The platform itself is intuitive and easy to use, which has simplified our logistics and saved us time. Combined with the strong customer support, Easyship has been a reliable and effective solution for our shipping needs. Pros What I’ve liked most about Easyship is the seamless connection with our Customer Success Manager. That partnership has been a key point in making sure everything runs smoothly and that we feel fully supported throughout the process. In addition, the platform itself is very intuitive and easy to use, which makes managing shipments efficient and stress-free. The ability to track, compare, and manage options in one place saves us valuable time and ensures we’re always making the best choices for our customers. Overall, the combination of strong customer support and a user-friendly platform has made Easyship an excellent solution. Cons What we liked least was the delay in processing refunds and credits, as well as the payment process for invoices. Since these were handled via wire transfer, it slowed things down quite a bit. It would be a big improvement if payments could be more automated, with the option to pay directly by credit card or PayPal through the portal or via a secure link. Additionally, if shipping costs could be lowered, it would make the platform even more competitive. Review Source Response from Easyship September 9, 2025 Thank you for your kind feedback; we're thrilled to hear you're pleased with the service! NF Nikki F. Customer Care Health, Wellness and Fitness Used the software for: 6-12 months ### "Customer Service was quick to assist" September 23, 2025 5.0 Pros Communication via chat was prompt and helpful. I had multiple tracking status not current and up to date and my CSR, \[sensitive content hidden\] , looked into each one and corrected as well as fixed the tracking glitch. Cons We had an issue with our tracking status updates today. My CSR, \[sensitive content hidden\] , was quick to review and correct all issues via chat Review Source Response from Easyship September 24, 2025 Thank you for choosing Easyship! MG Marc G. Office Management Computer Hardware Used the software for: 1-2 years ### "Simply send packages with excellent support." May 5, 2025 5.0 We've been using EasyShip for some time to ship our products. It provides a good overview of the packages sent, and the statistics allow you to get a good overview of your shipments. The support team is also always very friendly and quick to respond. The problem is usually resolved within a few minutes. Pros Easy to use. Reliable label creation. Good prices. Very fast support that helps you effectively. Cons Nothing. There are almost no problems with EasyShip. Very rarely, minor bugs occur that disappear after reloading the page. Review Source Response from Easyship May 7, 2025 Thanks for choosing Easyship! VR Verified Reviewer Business Development Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great service and a responsive team" November 3, 2025 5.0 Overall we a had a great experience with Easyship. The team were super helpful and responsive and took the stress away from our fulfilment task. Pros The ease of use and the expertise that they provided on a short timescale. They made it easy for us to complete a complex shipping task as a start up. Cons There was nothing I disliked in particular about the service we were offered. There were some issues we experienced with delivery but these were down to the couriers. Review Source Response from Easyship November 7, 2025 Thanks for choosing Easyship! IW Ian W. Commercial Director Apparel & Fashion Used the software for: 2+ years ### "Easyship as a Shipping Partner " March 19, 2025 5.0 We only had a positive experience with Easyship, over the four years we having been working with them. Pros I have been working with Easyship for ~4 years and have had fantastic support from the Account Management team over that period, this is key to the efficiency of our operation. We have run many large bespoke projects, and they have always provided to necessary support to facilitate these. Inaddition really like the platform UI. Cons I have nothing negative to say about our time working with the team at Easyship, our Review Source Response from Easyship March 20, 2025 Thanks for choosing Easyship! NB Niccolò B. COmpany owner Machinery Used the software for: 6-12 months ### "Highly suggested" September 2, 2025 5.0 Overall, I’m really satisfied. Easyship helped us fulfill our Indiegogo perks worldwide efficiently and with transparency Pros Easyship made it easy to manage global shipping from one dashboard, and their integration with Indiegogo was seamless. Cons There’s a learning curve at first, especially with customs documents, but their support team was very helpful. Review Source Response from Easyship September 3, 2025 Thanks for choosing Easyship! jM juan M. Marketing Manager Retail Used the software for: 1-2 years ### "Excellent Customer Support!" June 13, 2025 5.0 We had a few issues with shipment adjustment charges, and while the situation was frustrating at first, I want to highlight the exceptional customer service we received from the Easyship team. They handled our concerns with professionalism, communicated clearly throughout the process, and ultimately resolved our claims fairly and to our satisfaction. We truly appreciate their support and the attention given to our case. It’s reassuring to know that Easyship stands behind their users when issues arise. Thank you again for the great service! Pros Easyship helped us resolve our issue quickly and professionally. We're very happy with the service and appreciate the reliable support. Cons We were overcharged due to courier errors, which took time to resolve. While this wasn’t directly Easyship’s fault, we hope for better oversight and quicker resolutions moving forward. Review Source Response from Easyship June 24, 2025 Thanks for choosing Easyship! KH Kate H. Owner Wholesale Used the software for: 1-2 years ### "Great customer service!" August 18, 2025 5.0 Pros While Easyship isn’t always the cheapest for the method of shipping I use most often, I do want to commend them on their customer support. UPS over charged me by a significant amount due to a measuring error on their end, and the Easyship rep \[sensitive content hidden\] got to work right away with UPS and was able to get the charge refunded. I appreciate the great customer service. Cons For some reason UPS Ground has not been showing up as an option when I check shipping rates. It disappeared randomly. Review Source Response from Easyship August 19, 2025 Hi Kate, Thanks for your feedback, we're thrilled to hear you're pleased with the service. Our team can assist you with the setting for rates at checkout. Please email us at support@easyship.com NWY Ni Wayan Y. Logistic and Administration Assistance Arts and Crafts Used the software for: 1-2 years ### "My experience dealing with Easyship" April 30, 2025 4.0 Easy to get shipping quotation, get quick response and assistance needed from customer service Pros It is easy to get a quotation from many different courier choices, with detailed information on shipping rates, estimated arrival, pick-up, etc. Cons It's not a big deal. I just found it difficult to track the shipment, but the customer service was so helpful that they shared the link for it. Review Source Response from Easyship May 6, 2025 Thanks for choosing Easyship! lZ levae Z. baking fresh sweets Retail Used the software for: Less than 6 months ### "Great Support with Room for Courier Improvements" May 3, 2025 5.0 Overall, my experience with Easyship has been positive. The platform is user-friendly, and the support team is responsive and helpful. While there have been occasional delays with couriers, I appreciate how quickly the team steps in to assist. It’s been a reliable tool for managing my small business deliveries. Pros The support team is fast to respond and genuinely helpful I always feel supported when issues come up. Cons Some courier delays happen despite the estimated delivery times, which can be stressful when sending perishable items. I wish there was more consistency and better handling of urgent shipments. Review Source Response from Easyship May 7, 2025 Thanks for choosing Easyship! RW Ryan W. Partner Entertainment Used the software for: Less than 6 months ### "\[sensitive content hidden\] does a great job" March 24, 2025 5.0 Amazing every time. Everything is ideal and helps me run my business Pros \[sensitive content hidden\]. A great person to be supported by. They provide me outstanding support every time I need it. A true pleasure and they make everything so easy. Cons Nothing bad to say. I just wish they could offer return labels for international orders Review Source Response from Easyship March 27, 2025 Thanks for choosing Easyship! FZ Frank Z. Sales Electrical/Electronic Manufacturing Used the software for: 2+ years ### "very very satisfied" February 25, 2025 5.0 Pros responsiveness in solving my problemssssss Cons limit my account without any notification in advance Review Source Response from Easyship March 4, 2025 Hey Frank, Thanks for choosing Easyship! MM Mike M. owner Retail Used the software for: Less than 6 months ### "Great customer service " March 19, 2025 5.0 My overall experience is very positive. I like that issues are taken seriously by customer service and addressed expediently. Pros Great customer service and assistance. I had in issue with an order and was able to get compensation for it being lost and not delivered. Cons Overall I am happy with the service. I don't have any complaints right now Review Source Response from Easyship March 20, 2025 Thank you for choosing Easyship! AG Andrew G. President Information Technology and Services Used the software for: I used a free trial ### "EasyShip great for Product for Shipping and Delivery" December 22, 2024 5.0 EasyShip is very user friendly and great for shipping. Pros \[sensitive content hidden\] was very helpful and very knowledgeable assisting with all the questions that I had. \[sensitive content hidden\]'s customer service was superb, grade A++. \[sensitive content hidden\] was very patient, polite, and considerate. Thank you so much \[sensitive content hidden\] for a great experience. Cons I am just learning to maneuver in EasyShip and have nothing to say bad or negative to say about it. Review Source Response from Easyship January 3, 2025 Hi Andrew, Thank you for choosing Easyship! Similar Products Featured