--- title: "OpsGenie Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is OpsGenie the right Emergency Notification solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170236/OpsGenie/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- OpsGenie 4.6 (156) [View alternatives](https://www.capterra.com/p/170236/OpsGenie/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of OpsGenie Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications.“ March 6, 2025 MR Mathieu R Programmeur JouabilitéGambling & Casinos, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts.“ November 28, 2025 JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected.“ March 6, 2025 Nick K IT ManagerInformation Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It was very simplistic and basic compared to PagerDuty, I hope the price reflected that.“ August 3, 2025 AB Ash B PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing“ November 10, 2025 FS Francisco S DeveloperComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The interface can be a bit complex to navigate at times, and the reporting features could use some improvement.“ October 25, 2024 JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga.“ March 6, 2025 PD Philippe D Senior SRE EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “In my opinion the lack of real-time dashboard of the alerts is a big miss.“ June 21, 2023 ## Showing most helpful reviews Showing 1-25 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ajaz A. Data Engineer Package/Freight Delivery Used the software for: Less than 6 months ### "A centralized monitoring system" September 21, 2026 4.0 My experience is overall positive as the centralized monitoring and management result in swift escalations and solving. Pros OpsGenie is an advanced incident alerting and management platform . It helps in creating a centralized platform for incident management , which can result in efficient and fast issue resolving. It can be easily integrated with other Atlassian tools like Jira , which helps in easy ticket assignment. Cons The platform is relatively simple and easy to understand , but the setup and configuration for new users can be challenging. Unnecessary alerts can cause problem , if rules are not set properly. Review Source TB Tamer B. ProdOps Engineer Retail Used the software for: 2+ years ### "Is good for alerts ntofications" April 30, 2025 4.0 My experience in two companies, OpsGenie is good, but they can improve to be more than just alerting, to be used for incident managment. Pros The service was straightforward: send a notification when an alert goes off, and it is easy to create layers of escalation Cons Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated. Alternatives considered [xMatters](https://www.capterra.com/p/116750/xMatters/) Reason for choosing OpsGenie It has incident management and workflows, which make ita better option for us Review Source VR Verified Reviewer IT Manager Information Services Used the software for: Less than 6 months ### "OpsGenie... basic" August 3, 2025 2.0 I was on a team which transitioned PagerDuty to OpsGenie and then a few months later back to PagerDuty. Pros I didn't like too much about OpsGenie other than it was easy to integrate with other Atlassian products. Cons It was very simplistic and basic compared to PagerDuty, I hope the price reflected that. I would prefer PD over OpsGenie. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Management told me to make the switch... then we switched back to PagerDuty. Review Source Suman K. Senior Data Specialist Information Technology and Services Used the software for: 1-2 years ### "Great for Eliminating Alert Fatigue in Data Infrastructure " July 1, 2026 4.0 An awesome instrument for teams responsible for high availability data infrastructure. It managed to curb alert fatigue – but new users should investigate how it can support JSM – where the ecosystem is headed. Pros Highly dependable to handle on call rotation among international teams. For instance, we can route very critical database and ETL pipeline failure alerts directly to our engineers' phones, thus cutting our time-to-resolution by a large fraction and helping prevent data corruption downstream. Cons Some of the advanced routing rules settings interface can be a bit clunky. In addition, given that Atlassian is aggressively promoting standalone versions of OpsGenie's capabilities to Jira Service Management (JSM), it would seem as if the standalone app is receiving few new updates these days. Review Source SM Serhii M. Service Desk Analyst Information Technology and Services Used the software for: 1-2 years ### "OpsGenie - great Incident management utility." December 22, 2021 5.0 Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general. Pros Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent. Cons No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) It was companies decision, I guess due to price and the Client voted in favor of this product. Review Source JV Joshua V. Director, Product Operations Computer Software Used the software for: 6-12 months ### "OpsGenie Journey" March 5, 2020 5.0 We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending. Pros Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it. Cons The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning. Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[Splunk On-Call](https://www.capterra.com/p/139957/VictorOps/) Reason for choosing OpsGenie We looked at a number of different companies to solve this problem. PagerDuty and OpsGenie made it to the final round. In the end the ease of the product and affordability ultimately won out. Review Source VR Verified Reviewer NOC Team Lead Telecommunications Used the software for: 1-2 years ### "Basic incident management platform for startups" September 24, 2020 4.0 Satisfied given the amount of money we pay with them Pros What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts. Cons One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms Review Source VR Verified Reviewer QA and Observability Engineer Retail Used the software for: 2+ years ### "For Alerting One Of The Best Tooling" January 22, 2024 5.0 For Alerting one of the better toolings, the integration possibilities with other monitoring toolings, we use NewRelic for incident management but OpsGenie has better alerting functionality Pros Integration with NewRelic, Possibility to setup scheduling with users and escalations, Microsoft Teams webhooks integrations Cons the user login, some fields for teams webhooks are not listed Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing OpsGenie OpsGenie has a free user licence , that's enough for a couple of people to work with Switched from [New Relic](https://www.capterra.com/p/118128/New-Relic/) Opsgenie has the possibilities to schedule and delaying the alerting Review Source AB Ash B. President Information Technology and Services Used the software for: 2+ years ### "A very stable tried and true solution to alerts" November 10, 2025 4.0 Overall, everything works well and stays working long term. The ability for our team to collaborate during an outage is the most helpful. We could not live without it. Pros The app is very stable and works well on both Android and iOS. The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing Cons I am concerned about what the migration to Atlassian is going to do for the app and the integrations. Depending on what you're integrating the learning curve is could be high. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) More integrations, options and stability Review Source MR Mathieu R. Programmeur Jouabilité Gambling & Casinos Used the software for: 1-2 years ### "OpsGenie is a solid on-call solution." November 28, 2025 5.0 Pros OpsGenie made on-call coordination smooth. Notifications were fast, escalation rules were easy to adjust, and it integrated well with the systems we already used for monitoring gameplay stability. Cons The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts. Review Source JK Jarosław K. Director of Support Translation and Localization Used the software for: 2+ years ### "Solid market contender" March 6, 2025 4.0 OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications. It also allows them to acknowledge alerts and manage things via a simple Slack command. An escalation mechanism that enables making automatic escalation calls to stakeholders allowed us to avoid human errors and to act where the on-call agent did not react. A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected. Pros What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga. Cons Relatively limited options to customize alerts and other aspects of the tool. Review Source VJ Vishal J. Senior executive Consumer Services Used the software for: 1-2 years ### "Opsgenie review" November 19, 2024 5.0 Pros It integrates seamlessly with various monitoring, ticketing, and collaboration Cons Opegenie's cost can be high for some small businesses and startups Review Source VS Vibhu S. Analyst Information Technology and Services Used the software for: 2+ years ### "OpsGenie Review positives and Negatives." October 13, 2022 5.0 It is very easy to use application. Also highly recommendable if your budget is low. Pros It is very easy to use and is very handy. Also the mobile app takes this to another level from where we can access and get notified on time whenever there is an alert that comes in. Also it supports call feature if you failed to acknowledge the alert. Cons There is no SLA Warning or breached graph on the application that is the only con that I've found on my side. Review Source AO Ayomikun O. Lead Technical Support Engineer Information Technology and Services Used the software for: 2+ years ### "OpsGenie review" March 29, 2024 5.0 Pros Makes scheduling resource for on calls easy. OpsGenie also comes with sms alerts Cons Fixing rotations at times gets so complex Review Source VR Verified Reviewer Engineering Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy way to Oncall and Incident Management" March 18, 2021 4.0 We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far. Pros \- Setting up is simple - Lots of integrations available - Role Based Access Control - One can create good Dashboard - Mobile App is very handy Cons \- Extracting information from the integration and showing it up in the alert is difficult to setup - The user experience could be simplified but that is the case with all atlassian products Review Source VR Verified Reviewer Software MAnager Computer Software Used the software for: 2+ years ### "OpsGenie Helped us to handle realtime alerts" November 16, 2021 5.0 Pros We can identify issues live and take an action immediately Cons There's no way to change alerts sounds in Android without affecting the operating systems sounds Review Source VR Verified Reviewer Business Assurance Internet Used the software for: 2+ years ### "I use a daily to notify issues about my apps and works like a charm" December 19, 2017 5.0 1\. easier to settings 2. availability (uptime) 3. the message of alert contains great elements Pros 1\. is very simple to setting teams, escalations and source notifications 2. reports is easier to use 3. integratetions Cons 1\. the on call schedule isn´t easy in your first visit. 2. integrations with another apps need more docs o information Review Source WN William N. Sr Developer Financial Services Used the software for: 2+ years ### "Good, almost great" December 19, 2017 4.0 Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be staring at monitors all night, or waiting for customers to call us and complain. Critical critical app for us. Pros The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful. Cons The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST. Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible. Review Source VR Verified Reviewer Special Projects IT Manager, PMP Insurance Used the software for: 1-2 years ### "Excellent choice for managing notifications, monitoring, and escalations" July 31, 2018 5.0 We are using Ops Genie as the central point of management for application alerts, server monitoring, and website monitoring. It has allowed us to fine tune our policies to only send alerts that we deem as priority to the staff, and only within specific hours. In the beginning we were generating far too many notifications based on the activity of alerts created from our applications and monitoring. The best feature is that with Ops Genie, we can modify incoming alerts to mute them based on very specific criteria. This means no changes are required to the applications reporting the notifications, it can all be managed from a central location. Pros Extremely easy to use. Configuration options are clear and simple to setup, but extremely powerful. We have setup a fairly complex set of policies and escalation schedules and it remains very simple to manage. Cons So far it has met all my needs, no cons. Review Source VR Verified Reviewer Senior Analyst Information Technology and Services Used the software for: 1-2 years ### "Best Work Management Tool" April 3, 2022 5.0 Pros Excellent Work Management, Great Incident Management and good time tracking feature. Cons Pipeline issue occurs often, CD pipeline is not great and devops board drag and drop is not accurate. Review Source VR Verified Reviewer Lead, Network Service Reliability Engineer II Internet Used the software for: 1-2 years ### "It is easy to edit, user-friendly and has amazing features of syncing up with communication tools." December 29, 2017 5.0 Pros Sync-Up feature with other tools like Slack/Hipchat. I am a daily user and the navigation and search options are pretty attractive. Cons The notes section can be made better, there is a notes button and then we see the notes. I think this can be improvised. Earlier, having used service-now, I am used to seeing notes in a better format. Review Source AF Andianne F. CTO Computer & Network Security Used the software for: 1-2 years ### "I'll know for sure that I receive my alert, using different channels" December 19, 2017 5.0 Fast acting on solving a problem before my customers notice it! Pros It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem! Cons The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action. Review Source VR Verified Reviewer Desenvolvedor Backend Internet Used the software for: 1-2 years ### "Great" July 31, 2018 5.0 Pros The easy to use and functionality on android app such as taking the phone out of silence mode when there is a new alert helps a lot filtering unimportant notifications. Cons The calls leave voice mails always annoying me. Review Source MJ Matt J. DevOps Evangelist Used the software for: 1-2 years ### "We looked at the rest, we took OpsGenie!" December 30, 2017 5.0 Pros OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests. Cons The UI has so many options, that it can be a little hard to find exactly what you need if you aren't familiar with it. But it doesn't take long to figure our where things are. Review Source VR Verified Reviewer CEO & Founder Used the software for: 6-12 months ### "Overall positive, it does what it is supposed to. " June 25, 2018 4.0 Pros Good possibilities in terms of choosing notification medium and also the ability to set yearly settings is a big plus. Cons the app could be improved as it is quite minimal and also more admin rights to be accessible would improve the whole experience. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.