# OpsGenie Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OpsGenie the right Emergency Notification solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170236/OpsGenie/reviews --- OpsGenie 4.6 (154) [View alternatives](https://www.capterra.com/p/170236/OpsGenie/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of OpsGenie Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews AB Ash B PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing“ November 10, 2025 MR Mathieu R Programmeur JouabilitéGambling & Casinos, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts.“ November 28, 2025 JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications.“ March 6, 2025 FS Francisco S DeveloperComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The interface can be a bit complex to navigate at times, and the reporting features could use some improvement.“ October 25, 2024 JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected.“ March 6, 2025 Nick K IT ManagerInformation Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It was very simplistic and basic compared to PagerDuty, I hope the price reflected that.“ August 3, 2025 GT Gary T Solution DesignerFinancial Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “What I liked most about OpsGenie is how it streamlines incident management and on-call coordination.“ April 6, 2025 PD Philippe D Senior SRE EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “In my opinion the lack of real-time dashboard of the alerts is a big miss.“ June 21, 2023 ## Showing most helpful reviews Showing 1-25 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John Epok P. Regional Platforms Lead Telecommunications Used the software for: 2+ years ### "Solve issues and collaborate with team for resolution right there and then" May 16, 2024 5.0 Overall experience with OPSGenie is good as it has helped us to effectively manage incidents and ensure resolution from POCs. Pros \- very straightforward incident tracking - immediate alerts sent to commanders and people to ensure collaboration leading to resolution - mobile alerts to ensure people are notified even when they're away from their desktops Cons \- mobile alerts can be annoying sometimes Review Source TB Tamer B. ProdOps Engineer Retail Used the software for: 2+ years ### "Is good for alerts ntofications" April 30, 2025 4.0 My experience in two companies, OpsGenie is good, but they can improve to be more than just alerting, to be used for incident managment. Pros The service was straightforward: send a notification when an alert goes off, and it is easy to create layers of escalation Cons Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated. Alternatives considered [xMatters](https://www.capterra.com/p/116750/xMatters/) Reason for choosing OpsGenie It has incident management and workflows, which make ita better option for us Review Source VR Verified Reviewer IT Manager Information Services Used the software for: Less than 6 months ### "OpsGenie... basic" August 3, 2025 2.0 I was on a team which transitioned PagerDuty to OpsGenie and then a few months later back to PagerDuty. Pros I didn't like too much about OpsGenie other than it was easy to integrate with other Atlassian products. Cons It was very simplistic and basic compared to PagerDuty, I hope the price reflected that. I would prefer PD over OpsGenie. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Management told me to make the switch... then we switched back to PagerDuty. Review Source MR Mathieu R. Programmeur Jouabilité Gambling & Casinos Used the software for: 1-2 years ### "OpsGenie is a solid on-call solution." November 28, 2025 5.0 Pros OpsGenie made on-call coordination smooth. Notifications were fast, escalation rules were easy to adjust, and it integrated well with the systems we already used for monitoring gameplay stability. Cons The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts. Review Source AB Ash B. President Information Technology and Services Used the software for: 2+ years ### "A very stable tried and true solution to alerts" November 10, 2025 4.0 Overall, everything works well and stays working long term. The ability for our team to collaborate during an outage is the most helpful. We could not live without it. Pros The app is very stable and works well on both Android and iOS. The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing Cons I am concerned about what the migration to Atlassian is going to do for the app and the integrations. Depending on what you're integrating the learning curve is could be high. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) More integrations, options and stability Review Source JK Jarosław K. Director of Support Translation and Localization Used the software for: 2+ years ### "Solid market contender" March 6, 2025 4.0 OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications. It also allows them to acknowledge alerts and manage things via a simple Slack command. An escalation mechanism that enables making automatic escalation calls to stakeholders allowed us to avoid human errors and to act where the on-call agent did not react. A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected. Pros What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga. Cons Relatively limited options to customize alerts and other aspects of the tool. Review Source VR Verified Reviewer Operations manager Information Technology and Services Used the software for: 2+ years ### "kinda works, but will be gone soon" April 9, 2025 4.0 not native to atlassian, is not very well integrated Pros reliable waking up, scheding, multiple ways to notify about the issue Cons it is being discontinued in a couple of years and we need to migrate Review Source GT Gary T. Solution Designer Financial Services Used the software for: 2+ years ### "Effective Platform for Streamlining On-Call and Escalations" April 6, 2025 5.0 It’s a reliable and flexible incident management platform that helped improve our response times and on-call coordination. Pros What I liked most about OpsGenie is how it streamlines incident management and on-call coordination. Cons While the integrations are powerful, some of the configuration steps for custom alert policies weren’t always intuitive and required trial and error. Review Source VJ Vishal J. Senior executive Consumer Services Used the software for: 1-2 years ### "Opsgenie review" November 19, 2024 5.0 Pros It integrates seamlessly with various monitoring, ticketing, and collaboration Cons Opegenie's cost can be high for some small businesses and startups Review Source BH Balazs H. Designer Design Used the software for: 6-12 months ### "Greate & Useful" November 29, 2024 5.0 Pros This is a very useful app where you can manage your Company services like alerts, etc. Cons I don't had negative experiences with OpsGenie Services Review Source FS Francisco S. Developer Computer Software Used the software for: 6-12 months ### "OpsGenie has been a lifesaver for managing on-call schedules and incident response." October 25, 2024 5.0 Pros OpsGenie's alerting and notification system is robust and ensures I never miss critical incidents. Cons The interface can be a bit complex to navigate at times, and the reporting features could use some improvement. Review Source AF Alexia F. CMO Consumer Electronics Used the software for: I used a free trial ### "OpsGenie has been a game changer for staying on top of alerts and managing incidents efficiently. Highly recommend it!" September 1, 2024 5.0 Pros OpsGenie's on-call schedules and alerting policies are super easy to set up and make sure the right people get notified at the right time. Cons The user interface could be more intuitive and the mobile app could use some improvements for a better user experience. Review Source MD Mayank D. Senior Specialist Information Technology and Services Used the software for: 2+ years ### "Experience with OpsGenie" October 15, 2022 5.0 Overall experience is amazing & I am loving this application. This is the best tool for alert monitoring & tracking. Pros I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb. We can easily find any required data using this app if it is available in its database & if it is configured. Cons I haven't yet come across anything that I can point to as a negative aspect of this app. Nothing that I can think of that would make this app less desirable. Review Source AO Ayomikun O. Lead Technical Support Engineer Information Technology and Services Used the software for: 2+ years ### "OpsGenie review" March 29, 2024 5.0 Pros Makes scheduling resource for on calls easy. OpsGenie also comes with sms alerts Cons Fixing rotations at times gets so complex Review Source MF Michael F. Mission Critical Engineer Information Technology and Services Used the software for: 2+ years ### "A truly great alerting platform" March 25, 2024 5.0 Pros The ease of setup and user-friendly interface for alerts and scheduling Cons It can at times be a little slow on the web interface Review Source VR Verified Reviewer Production Support Engineer Used the software for: 1-2 years ### "I use OpsGenie alerts to manage my work all day. I can react immediately when an issue arises." January 9, 2018 4.0 Pros I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals. Cons I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly. Review Source RR Rick R. President Information Technology and Services Used the software for: 1-2 years ### "Perfect for Managing On-call Teams" March 25, 2019 5.0 Pros Software was easy to initially configure and get setup. Adding users was quick, both through the website and in the mobile app. Linking OpsGenie to our monitoring applications went smoothly. It allowed for multiple layers of logic to be incorporated. This helped implement escalations that were consistent in their performance. After using it for a month or so, we were able to go in and tweak that logic to make them even better. From an on-call technicians perspective, the software is easy to use. They know when they are on-call and are able to set their own notifications and escalations. Also, they can work with other techs to cover for each other and the app will let them set the time for the switch so the system notifies appropriately. Cons The rule creation can sometimes be complex and requires a more advanced user to accomplish. Review Source VR Verified Reviewer UX/UI Designer, Web Developer Information Technology and Services Used the software for: 2+ years ### "OpsGenie Review" July 31, 2018 5.0 Pros I love the ease of use with the OpsGenie dahsboard, as well as being able to receive immediate notifications on my mobile phone. Cons No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation. Review Source VR Verified Reviewer Client Services Manager Used the software for: 1-2 years ### "Wouldn't want to run operations without it" December 19, 2017 5.0 Pros Instant notification of issues and everyone in the team is aware when someone has acknowledge a task for investigation or completion Cons Some of the UI elements are confusing or non-intuitive. For example if you have a list of items that you want to close individually, you need to swipe, but the prior item closing will reset your swipe which is pretty frustrating when you are reviewing many items. Review Source VR Verified Reviewer Cloud Operations Engineer Computer Software Used the software for: 1-2 years ### "Great Service for Operations Alerts" July 31, 2018 5.0 Pros Vast list of different integrations available to connect with current tools being used in your environment. Allows for extra logic to be placed after the alerts are created which provides flexibility in many areas. Cons The ease of getting your users configured and ready to receive alerts is a little tricky to wrap your head around at first. After that, its smooth sailing. Review Source AF Andianne F. CTO Computer & Network Security Used the software for: 1-2 years ### "I'll know for sure that I receive my alert, using different channels" December 19, 2017 5.0 Fast acting on solving a problem before my customers notice it! Pros It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem! Cons The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action. Review Source Chad B. Lead Product Support Specialist Computer Software Used the software for: 1-2 years ### "Super product!" August 6, 2018 5.0 Support has been good. The chat feature is nice. Pros The ability to write complex rulesets and escalations. Cons Needs some more options around scheduling on-call rotations and notification policies for how we use it. Android app can also use some refinement. Review Source SG Shitij G. Software Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Opsgenie use at Dunzo" January 27, 2023 4.0 For daily usecases opsgenie works very smoothly. Anyplace where customisation is needed, it is not easy to work with Pros Easy to setup basic alerting and routing. On call management is also flexible. Has got lots of integrations Cons Most good integrations are only within atlassian ecosystem. Anything over basic use is complex and UX is not very intuitive. Incident management plan is not cheap Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Review Source MJ Matt J. DevOps Evangelist Used the software for: 1-2 years ### "We looked at the rest, we took OpsGenie!" December 30, 2017 5.0 Pros OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests. Cons The UI has so many options, that it can be a little hard to find exactly what you need if you aren't familiar with it. But it doesn't take long to figure our where things are. Review Source VR Verified Reviewer CEO & Founder Used the software for: 6-12 months ### "Overall positive, it does what it is supposed to. " June 25, 2018 4.0 Pros Good possibilities in terms of choosing notification medium and also the ability to set yearly settings is a big plus. Cons the app could be improved as it is quite minimal and also more admin rights to be accessible would improve the whole experience. Review Source Similar Products Featured