# DoTimely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DoTimely the right Scheduling solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170194/DoTimely/reviews --- DoTimely 4.7 (85) [View alternatives](https://www.capterra.com/p/170194/DoTimely/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DoTimely Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews PD Presley D OwnerReal Estate, 11 - 50 employeesUsed the software for: I used a free trial. “Also makes scheduling your team and keeping track on hours a breeze!“ November 3, 2024 DP Dan P CreativeMarketing and Advertising, 201 - 500 employeesUsed the software for: I used a free trial. “The customer service is slow to respond which makes an on demand job tough The app glitches a bunch and must be updated a lot.“ May 24, 2021 JR Jordan R OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “We love that this software uses GPS to track each service, that we can have many users (without charging per license), and the many options available for booking appointments.“ August 4, 2020 TT Ted T OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The lay out of the app is different for each OS, so training people couldn't be homogenized, they had no ability to help when there was no connectivity, and no way to not have it be a data hog in the field. “ May 7, 2020 KR KIMIKO R OwnerConsumer Services, Self-employedUsed the software for: 1-2 years. “I like that it organizes my day, my customers can request/cancel appointments on their own, I have all the invoices features that I need (including package pricing), and it alerts me when there's a pet birthday or vaccine that needs updating.“ July 17, 2020 JR Jordan R OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “They just create an account on a website before they can log into the app. Unless you're building out every client this could be cumbersome for your new ones“ August 4, 2020 KR KIMIKO R OwnerConsumer Services, Self-employedUsed the software for: 1-2 years. “I love that this app doesn't cost a monthly subscription but still has ALL the benefits of other apps like it.“ July 17, 2020 TT Ted T OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “They want to force people to be paid commision vs an hourly rate. “ May 7, 2020 ## Showing most helpful reviews Showing 1-25 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marissa L. Owner Veterinary Used the software for: 2+ years ### "DoTimely is the best!" January 21, 2020 5.0 Pros ease of use, customer service, all in one for my small business Cons there are some features that can only be done on web vs app. On the go this can sometimes be a challenge but i know the team is working on it. Review Source Response from DoTimely February 10, 2020 Hi Marissa, Your feedback means a lot to us. Thanks OL Orquidea L. CEO Consumer Services Used the software for: 6-12 months ### "The best solution for my business" September 25, 2020 5.0 AMAZING! Kudos to the DoTimely team, I really love the app. I'm so happy that many processes that took us a lot of time now they are solved with a click. Pros When I found about DoTimely I couldn't believe it, it had everything that I needed for my business. It's like they read my mind and built it. They really thought about every bit of what a staff, client and admin would need. On the admin side Packages, subscriptions, calendars, invoices, notifications when packages expire, reports, staff payment, clients, and I could keep mentioning a bunch of great features that help you really focus on your business. The user experience for our clients' is great because they know what is going on with the service they hired. For the staff it's a great way to keep things organized. Support is extraordinary! When needed, they help and guide you. They really consider feedback and solve whatever problem you have. I'm based in Chile and the gateway Stripe does not work here, if it did, DoTimely would solve EVERYTHING for me! Cons As I mentioned, I'm based in Chile and many of our clients and staff don't speak English so that was a challenge. Despite that, I still chose DoTimely over other solutions. It would be great if DoTimely can find a way to link the account with Hubspot and offer more payment gateways. Reason for choosing DoTimely Features, staff management, scheduling, admin panel, staff and client apps, price and support. Fast response. DoTimely is an amazing product and the team behind it rocks! Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) I needed a robust solution that really helped us solve challenges the business was facing and were stopping us from growing. Review Source Response from DoTimely November 20, 2020 Hi Orquidea, We are really glad that you are having a great experience with DoTimely.It was great to work with you and launch the app in the Spanish language. TT Ted T. Owner Consumer Services Used the software for: Less than 6 months ### "Please read to save yourself a headache." May 7, 2020 2.0 Speaking with the company from the start they were agreeable and excited. I paid for them to import our customers, which then had be be re-done by an employee as it wasn't accurately transcribed. After months of speaking with them they seem to believe that the major draw is online requests and cancellations. Which was something that appealed to me. The functionality to my team just didn't pan out. The lay out of the app is different for each OS, so training people couldn't be homogenized, they had no ability to help when there was no connectivity, and no way to not have it be a data hog in the field. It also saps batteries forcing some staff to carry field chargers as phones couldn't last an entire shift. They made a LOT of promises as to what they could do, and said it could all be customized for a fee. What they don't state is that anything you pay for they can then offer to your competition at no charge. Essentially anyone using this app is helping the company evolve to the needs of the client on the clients dime. Lastly I don't think anyone at the company (definitely no one KI spoke with over the 3 months we were assessing the software had any experience in the field of dog walking / pet sitting. The answer most gotten when we would reach out was "we'll look into it" and "that is how it works" without addressing the need, or acknowledging it with a a flippant answer. This software may be useful to an individual contributor, but not a team effort, it falls . Pros The functions it does have mostly run smoothly. Cons The app is a data hog that has to constantly be connected. If your customer is in an apartment complex that doesn't have connectivity your blind. No access to notes or instructions. If you have a employee with limited data it isn't usable. You have to use a work around if you have future appointments that you have to schedule but aren't' placing on a team member immediately. They want to force people to be paid commision vs an hourly rate. Review Source Response from DoTimely May 26, 2020 We regularly provide features to improve the software for our customers. There are items that are incorrectly stated. We did not charge for importing the data. In fact, the account was billed for only a single month over many months. We provided data template and imported custom data free of charge. Our support conducted number of training sessions and were available in person to answer the questions. Software customization for fee is an optional benefit to our users. It is not feasible for us to build features for free that no other user is asking for. With no contract plans, the ask to invest thousands in development which we may never be able to recoup is not fair. Our customer service team is very responsive to resolve issues but they cannot respond quickly to complex feature ask which need cross team analysis. Large teams are using DoTimely successfully and it may not be a good fit for your processes. We hope as new features are added, the system meets your future needs. MS Matthew S. Managing Director Individual & Family Services Used the software for: 1-2 years ### "5\* Software - Dog walking" July 21, 2020 5.0 Makes planning multiple dog walks over several staff members a breeze and logs each walk as evidence of it being completed too. Had a glitch with the bookings which was quickly fixed with an email to their support. Pros Very easy to use Free app for both android and ios Tracks walks brilliantly Individual login for each staff member Cons Nothing. Does everything we need it too very well. Reason for choosing DoTimely Suited our needs perfectly so why try and find an alternative to perfect. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Shedul didn't have an integrated tracking system and was built more for hairdressers than dog walkers. DoTimely is much better suited for our needs. Review Source Response from DoTimely July 24, 2020 Hi Matthew, Thanks a lot for your feedback. We are glad we are adding value to your business. CW Candice W. Owner Consumer Services Used the software for: 6-12 months ### "Fantastic software!!" October 31, 2019 5.0 This software has made my life 100 times easier. It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost. Pros It is so easy to use and fully customizable for whatever you need it for. I've created so much variation in the system and my clients and employees all find it so easy. The report cards are fantastic and give a since of security to my clients. The customer service is absolutely wonderful! I've never had to wait for very long to get a response and they work out any issues very quickly! Cons It does glitch every now and then and it will drain your battery life, but so does every other software out there haha. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing DoTimely The price and the overlay were the main reasons I tried this software out. I stayed for everything I've mentioned above. Review Source Response from DoTimely January 11, 2020 Hi Candice, Your feedback is much appreciated. MF Monica F. Owner Veterinary Used the software for: Less than 6 months ### "Simple and Comprehensive Booking Software" April 16, 2021 5.0 Pros We use DoTimely for our dog walking and day care business, and find the various features work well together: the integrated booking request portal/calendar clarifies the schedule for both our clients and staff, the fields for client/pet profile details are very thorough, and the chat feature enables easy communication between clients and staff. We also like the reminder emails regarding pet vaccination expiry and pet birthdays, and the integrated client key inventory. All of these features are free to use as well. Cons We have no complaints about DoTimely, and have found that their support team answers all of our questions and concerns promptly and effectively. Alternatives considered [Scout](https://www.capterra.com/p/152018/Scout/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing DoTimely DoTimely had the most comprehensive and cost effective features for our industry type. Review Source Response from DoTimely April 19, 2021 Hi Monica, Thanks a lot for your comments. PD Presley D. Owner Real Estate Used the software for: I used a free trial ### "Must have for small business owners!" November 3, 2024 5.0 So happy I found this software! DoTimely makes scheduling appointments for clients so easy ! Also makes scheduling your team and keeping track on hours a breeze! Pros All the different features to use in this one single software! Cons The free trial was only 14 days and if you don’t purchase upgrade you lose invoicing & paystubs for your employees. Wish free trial was 30 days instead of 14, however price to upgrade is very affordable. Review Source BS Brett S. Chief Dog Walking Officer Consumer Services Used the software for: 1-2 years ### "DoTimely Review - Very Valuable" February 15, 2019 5.0 DoTimely is the best software I've encountered in a long time. From the design/layout to compatibility and all the way to the functionality/ease of use, DoTimely's performance has gone above and beyond anything I could have dreamed of. DoTimely has made managing my business 100 times easier and they are always coming out with new features and additions which always add value to my business as well as my clients. With features like Schedule Forwarding and Automated Invoicing, I have been able to automate parts of my business that I previously could not. I can't emphasize enough how valuable this is. Not only does it allow my team and me more time to focus on our daily tasks, but it increases customer satisfaction because their requests are answered a lot quicker with features like Schedule Forwarding. The DoTimely team is constantly coming out with new features which always make running my business easier and more efficient. I always look forward to what they roll out next! The DoTimely team is also very easy to work with and always want to provide the best possible service they can to their customers. They work to accommodate your needs and are always there if ask for their assistance! Pros I absolutely love DoTimely and do not know what I would do without it. One of the things I like most about DoTimely is how easy it is to use. Not only for my team and I, but for my clients as well. When I bring on new clients, I give them a brief description of DoTimely and how it is used in regards to the service we provide. I then send them the welcome email with the Login/Password and tell them to "call or email me if they have any questions about DoTimely". I never receive that call or email because of how easy DoTimely is to use. They are able to figure out exactly what they want to do because of how easy it is to use. The same goes for my staff. The second thing I like about DoTimely is its functionality and features. This software's performance receives an A+ from me and is unrivaled. DoTimely is a one stop shop with all of the features it includes whether it be managing, scheduling, invoicing, messaging, and the list goes on and on. This allows me to meet the needs of my clients as well as the needs of my staff and business. The value it has added to my business is indescribable and has exceeded my wildest expectations. Another thing I love about DoTimely is the amount of time it has saved my staff and me. With features like Schedule Forwarding, I am able to automate parts of my business I previously could not. This allows me to focus on things such as responding to customer emails/calls, acquiring new clients , and hiring new employees. Cons At the moment, I do not have any cons with DoTimely. It has fulfilled the needs of my business perfectly. Review Source Response from DoTimely March 4, 2019 Hi Brett, your comments are much appreciated. VR Verified Reviewer Business Development Manager Veterinary Used the software for: Less than 6 months ### "Excellent integrated CRM " January 7, 2020 5.0 Overall, this software has been very helpful and solved our need for reporting. Being that they only charge for invoices this is well worth the time to learn and use. Pros I like that it offers a pet specific CRM, Invoicing, scheduling, payroll, and reporting. They don't charge per user like most CRM's do and they have a great customer support team. Cons The scheduling doesn't allow for drag and drop in order to change the times of appointments. This is a benefit and a downfall, it decreases errors but also makes scheduling a little more tedious. Reason for choosing DoTimely I chose Dotimely over other options because it offered everything we needed for a growing company, it's specific to our industry, and is far less expensive than most other options. Review Source Response from DoTimely January 11, 2020 Hi, Thanks for your feedback. We really appreciate it. The software does offer appointment drag and drop in the Calendar (Monthly/Weekly/Daily) view. Please reach out to support@dotimely.com and we will be happy to provide more information on this. CC Courtney C. Owner Dog walking and pet care company Veterinary Used the software for: 1-2 years ### "Efficient" April 23, 2019 4.0 I’m happy with it. Just get flustered at times. Pros Easy to navigate. Everything in one place. Staff payroll tracked and payments run through app is so simple. Cons Features I should be able to use easily on my iPhone I can’t. Like searching and looking at paystubs. Review Source Response from DoTimely April 25, 2019 Hi Courtney, We appreciate your feedback. ER Emily R. Co-Owner of Dog Walking Co Individual & Family Services Used the software for: Less than 6 months ### "DoTimely is aptly named! The platform is beautiful to look at. They have responded in a very time" June 2, 2018 5.0 I automated: scheduling, invoicing, and payment collection! AMAZING! DoTimely helped me to be accountable to my clients with GPS and improved ease of communication with their "chat" feature. Instead of checking 2 email accounts, I am more streamlined with the DoTimely App. Helps clients feel more secure about their appointments because they can see on their end that they are: planned, accepted, in process, or completed. Pros The platform is beautiful to look at. They have responded in a very timely manner (usually minutes to a few hours) to the countless questions I had going through the on-boarding process. They are priced perfectly in their market, especially for all of the bells and whistles they offer! Paying per invoice is the best model I have seen on the market, especially for someone just starting out in the pet care business. They connect for payments to Stripe, which is a completely separate and secure system of collecting payments. I strongly advise anyone in the pet care service industry to take a good look at all DoTimely offers for cents on the investment dollar! Cons They are still perfecting their product, but I believe it is very smart of the company to learn as they grow with their market segment :) Review Source Response from DoTimely June 5, 2018 Emily, we really appreciate your feedback. PB Pamela B. Owner Used the software for: 6-12 months ### "Great product visually pleasing and backed by awesome support" January 11, 2018 5.0 Pros After evaluating all other software I settled on DoTimely due to features, ease of use and great price. I can focus on my business rather than just keeping up with the day to day tasks. Clients can schedule the appointments themselves, get mobile notifications and are able to review the visit reports. The ability to require pictures for visits is great as it provides consistency on our visit reports and is helpful to have this for new staff. Staff having all the client info on the app is great. It's a long list of helpful features to list it all out. Cons There are a lot of features in the system and knowing about all of them takes time, but the support staff is terrific and super quick to answer any questions. Review Source Response from DoTimely February 2, 2018 Thanks Pam for your feedback and support. AB Anna B. Director Recreational Facilities and Services Used the software for: 2+ years ### "Do Timely does exactly what it says!" September 10, 2019 4.0 Customer service are always very quick to respond and deal with any issues 5 star service Pros I love how I have all my clients information at the touch of a button Cons That I can’t access all of the app from phone Review Source Response from DoTimely October 7, 2019 Hi Anna, Thanks for your feedback. We really appreciate it. KH Kimberly H. Owner Consumer Services Used the software for: 2+ years ### "Easy To Use and Instant Technical Support" September 18, 2018 5.0 technical support is quick and easy and most answers are resolved within an hour. Very happy with all the new modifications. Pros Easy to manage the walkers and walks, schedule appointments and love the live chat feature! Billing is super easy with package autorenewal. Cons NOthing - it would be great if the walkers could edit the internal notes when they see things changing Review Source Response from DoTimely September 25, 2018 Thank you so much for taking the time to write the review Kim, much appreciated ! AI Amanda I. Owner Used the software for: 2+ years ### "Reliable, easy to use, and customer support when needed. " June 21, 2018 5.0 Reliability, ease of use for you and clients, affordable, professional. Pros Clients control on appointments. Controls on requests. Schedule management. Being able to look at staffs daily walks gps timing Cons Gps accuracy. Trouble with spam emails, invoice discounts. Also- being able to select multiple invoices from list to mark as paid. Review Source Response from DoTimely July 20, 2018 Amanda, we really appreciate your feedback. MC Melissa C. Owner Used the software for: 6-12 months ### "Great value for services provided! Easy to set up and use!" May 22, 2018 5.0 On the go scheduling and maintenance, easy to use app. Keeps us on time and in synch as we progress thru appointments. Pros Easy access to scheduling via app and online. App is easy to understand and use. As a new business we appreciate the minimal charges for services as well. No "per user" charges for my staff. Staff is great at responding quickly to any technical issues and questions we have. Cons Inability to select a "vacation" or "time off" scheduling function currently, but I understand this is a work in progress as well. Occasional glitch with stopping an appointment. Review Source Response from DoTimely June 5, 2018 Melissa, we really appreciate your feedback BM Beverley M. Owner Used the software for: 1-2 years ### "DoTimely has been a great tool for me. it really is user friendly and the customer support is great." March 18, 2018 5.0 Pros Ease of scheduling and invoicing. User friendly software. It really is quite straight forward. I simply add a new customer, schedule in their ongoing dog walks, then it's there in my schedule. Invoicing is simple and can be completed in minutes. Cons It was a bit glitchy when first released but the team addressed any bugs that needed to be ironed out quickly and efficiently. Review Source Response from DoTimely March 23, 2018 Beverley, we really appreciate your feedback. RS Rebekah S. Owner Consumer Services Used the software for: 6-12 months ### "Great growing product" January 28, 2020 4.0 I love the software and so do my pet sitters. No complaints from them makes me a happy owner! Pros Ease of software Never crashes like other software's Cons Ability to chat with clients could be easier Reason for choosing DoTimely Ease and it being free. Was afraid to commit to something right away Review Source Response from DoTimely February 10, 2020 Hi Rebekah, Thanks for your feedback. We really appreciate you as our customer. JR Jordan R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best available product for pet services" August 4, 2020 5.0 I've loved it so far and it was just what my organization needed. They helped us onboard and supported us through any issues. They are very responsive and helpful, and the software works really well. Pros We love that this software uses GPS to track each service, that we can have many users (without charging per license), and the many options available for booking appointments. Cons Adoption isn't great for new clients. They just create an account on a website before they can log into the app. Unless you're building out every client this could be cumbersome for your new ones Review Source Response from DoTimely August 6, 2020 Hi Jordan, We really appreciate your feedback. AP Adrienne P. owner Used the software for: Less than 6 months ### "Cool service for very inexpensive" July 10, 2018 4.0 Pros Great software for scheduling, easy to use and figure out and any time I have had questions I very promptly get an answer from someone in customer service about how to handle. Can't believe all the features they have for such a low cost! Cons It can be buggy. Sometimes I have to refresh the page a few times before I'm able to do what I want to do. You cannot use the back button. If you want to open a new tab for something within DoTimely you have to log on again in that tab. Review Source Response from DoTimely July 20, 2018 Adrienne, we really appreciate your feedback AG Avneet G. Director Commercial Real Estate Used the software for: Less than 6 months ### "Easy and effective way to stay in touch with my employees " December 16, 2019 5.0 Pros All my employees don't have a business email so Hub is a great tool to stay in touch with them and provide them the important information needed to run the business. I can chat with them within the same app and this keeps all the business communication in one place. My employees also request time off within the app and I can easily track history. Cons Not any, they are always open to customer feedback and make improvements. Review Source Response from DoTimely January 11, 2020 Hi Avneet, Thanks for your feedback. We really appreciate it. NH Nancy H. owner Consumer Services Used the software for: Less than 6 months ### "Easy to use and great support" July 21, 2020 5.0 I am glad I started using DoTimely. It has made keeping track of my pet sitting schedule and doing invoicing so easy. Pros The support team is very responsive to my questions, which I had many. Cons It is a little cumbersome to set up appointments for multiple days. Reason for choosing DoTimely Price was a big factor. Ease of use was the next factor. Review Source Response from DoTimely July 24, 2020 Hi Nancy, we continue to add new features and improve our customer's experience. Your feedback is valuable to us. We really appreciate your time. SM Steven M. Owner Used the software for: Less than 6 months ### "DoTimely App is very helpful and is an upcoming app!" April 23, 2018 5.0 Pros Organization and Billing features are amazing! . And her support staff have been very helpful. I suggested new features and they took my recommendations into consideration and placed them in the application. This programmers on this software are pretty awesome! Cons Owner profile on mobile app should have more appointment options. Its a little bit too basic. It should have more features as the desktop version. As a business owner, I constantly have to edit schedules and its easier since I m not in front of my computer the whole day. Review Source Response from DoTimely April 25, 2018 Appreciate your feedback Steven. EP Eliecer P. CEO Consumer Services Used the software for: Less than 6 months ### "Great software - Amazing customer support. " April 3, 2020 5.0 Overall, I'm pleased with the product. They are consistently adding new features of value. Pros It's simple to use and has a very informative dashboard feature to keep a pulse on my business. Cons I would like to see some task completed with less clicks. Review Source Response from DoTimely May 19, 2020 Thanks, Eli. As we discussed we are working on those features. We appreciate your feedback. KH Kelly H. Owner Veterinary Used the software for: Less than 6 months ### "Features for Pet Sitting Companies" April 23, 2019 4.0 I am saving time with Do Timely, being able to quickly schedule and invoice and get on with my day. Pros Easy of use, customer support, pricing and saves time Cons Too many notifications, still a lot of bugs Review Source Response from DoTimely April 25, 2019 Kelly, We really appreciate you taking time to write the review. Similar Products Featured