# ScriptRunner for Jira Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ScriptRunner for Jira Software - reviews, pricing plans, popular comparisons to other Agile Project Management products and more.

Source: https://www.capterra.com/p/170097/ScriptRunner-for-Jira

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# 

 ScriptRunner for Jira Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ScriptRunner for Jira

## What is ScriptRunner for Jira?

ScriptRunner for Jira is the ultimate, all-in-one tool to extend, automate and customise your Jira deployment. Modify workflows, bulk edit projects, and automate everything you can imagine - all with one simple, low-code interface. As the most popular Jira app on the Atlassian Marketplace, ScriptRunner is a must-have for any Jira Admin that wants to scale their instance, enforce best practices, improve issue tracking and management, and model more complex business processes in Jira.

## What is ScriptRunner for Jira used for?

[Agile Project Management](https://www.capterra.com/agile-project-management-tools-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)

Top alternative

Featured

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$10

Per User, One Time

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for ScriptRunner for Jira?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.adaptavist.com&name=ScriptRunner for Jira)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ScriptRunner for Jira

5.0 (4)

VS.

[4.4 (15,309)](https://www.capterra.com/p/19319/JIRA/reviews/)

Starting Price

$10

Per User, One Time

Starting Price

$7.91

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.8 (4)

Ease Of Use

4.1 (14,352)

Value For Money

4.7 (3)

Value For Money

4.3 (9,760)

Customer Service

4.3 (3)

Customer Service

4.2 (9,516)

## ScriptRunner for Jira alternatives

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Highest Rated

[4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

[4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.5 (855)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/)

Starting price

$4.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/170097/ScriptRunner-for-Jira/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Agile Methodologies

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more

Collaboration Tools

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Issue Auditing

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Issue Scheduling

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Schedule and assign issue completion dates and/or times

Ticket Management

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Workflow Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create, design and manage workflows for repetitive tasks

ScriptRunner for Jira 23 features

Define levels of authorization for access to specific files or systems

Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Assign issues and tasks based on availability or required skills

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Configure existing workflows to meet your organization's needs

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Identify and respond to unexpected problems or failures (ie. "negative events")

Schedule and assign issue completion dates and/or times

Record and follow the progress of every issue

Arrange tasks based on the level of priority or urgency

Plan and coordinate all the resources, costs and time needed to execute assignments

Estimate or forecast of a future scenario based on the study of present trends

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

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Features

4.5 (4)

4.5

Based on 4 reviews

## Pricing

Value for money

4.7 (3)

Free Trial

Basic

$10.00

Per User,One Time

Value for money

4.7 (3)

4.7

Based on 3 reviews

## Integrations

[

Trello](https://www.capterra.com/p/211559/Trello/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[

xMatters](https://www.capterra.com/p/116750/xMatters/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (3)

4.3

Based on 3 reviews

## User reviews

Overall rating

5.0

Based on 4 reviews

Filter by rating

5(4)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

IN

Inayat N.

Sr Systems Engineer

Entertainment

### "Powerful tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 4, 2023

It's been very helpful, and users are impressed by the features it delivers.

Pros

Scriptrunner is great for extending Jira functionality. We mostly create behaviors and scripted fields to enhance the user experience and collect data points. Also, the packaged JQL functions are very powerful when querying Jira.

Cons

Online documentation seems outdated sometimes, especially with scriptrunner knowledge base being separated from Adaptavist knowledge base. Community forums help out.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DH

David H.

Sr. Business System Analyst

Hospital & Health Care

### "Great for custom fields for Jira"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

February 26, 2023

Pros

This is great for making custom fields in Jira, among other things, and the documentation is very good.

Cons

The integration with Jira is fine and I don't see how it could be improved, other than perhaps by field ID value suggestions with descriptions of said fields. If you like Groovy, you'll like this.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Lead Engineer

Information Technology and Services

### "Great tool for Enhance issues search"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 3, 2022

It is a great tool and a must have to increase productivity, communicating the outcomes in efficient way.

Pros

There are many functions available in the JQL search. This helps us to filter the tasks much better way. The best part is the script updates the filter after a given time.

Cons

The Enhance search filter query can't be shared to people. The resulting filter that is generated by the ScriptRunner can only be shared. Hence, a person who wrote the advanced JQL search query can only edit it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Principal Consultant

Information Technology and Services

### "Must have plugin for your Jira instance"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 10, 2021

ScriptRunner is a must have plugin for any Jira instance you create since it helps to automate so many functionalities in Jira workflows.

Pros

Workflow automation, automates notification, custom endpoints, custom fields.

Cons

External database connectivity is missing, upgrades sometimes breaks scripts probably needs to be tested for backward compatibility, a bit expensive plugin as compared to others

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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