# Guesty Lite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guesty Lite the right Hospitality Property Management solution for you? Explore 547 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169863/Your-Porter-App/reviews --- Guesty Lite 4.7 (547) [View alternatives](https://www.capterra.com/p/169863/Your-Porter-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Guesty Lite Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Jubril B ConsultantHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback“ March 6, 2026 DR Diego R CTOHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness. When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down.“ October 10, 2024 Jubril B ConsultantHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It has been a practical tool for keeping ALL organized.“ March 6, 2026 DR Diego R CTOHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities.“ October 10, 2024 KC Katharine C OwnerEvents Services, 2 - 10 employeesUsed the software for: 6-12 months. “Its a one stop booking platform that even allows direct bookings through your website.“ July 27, 2024 AS Alexis S CAOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again.“ September 25, 2024 FC Francois C CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience.“ October 4, 2024 AS Alexis S CAOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock.“ September 25, 2024 ## Showing most helpful reviews Showing 1-25 of 547 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jubril B. Consultant Hospitality Used the software for: 1-2 years ### "Lightweight property management solution without the complexity of larger systems, Guesty Lite is a solid option" March 6, 2026 3.0 Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback Pros It has been a practical tool for keeping ALL organized. I mainly use it to centralize bookings, manage cleaners/cleaning times, automate guest messages, and streamline the check-in/check-out process. Cons Pricing does adding up.. an initial annual fee and then monthly charges is quite ridic. Seems subscription cost for smaller hosts is more pricey as compared to their enterprise solution? Also syncing issues sometimes. Review Source Response from Guesty March 9, 2026 Hi Jubril, Thank you for sharing your feedback with us. We are glad to hear that Guesty has been a practical tool for keeping your bookings and operations organized and that it has helped improve your response times. We truly value your trust and take your concerns regarding pricing and syncing very seriously. We are committed to ensuring our platform provides clear value for hosts of all sizes and will continue working to refine our services to better support your business growth. Best regards, The Guesty Customer Experience Team RP Ruth P. Property Manager Real Estate Used the software for: 1-2 years ### "Enjoy Using Guesty" April 5, 2025 5.0 It is easy to set up my account. If I have a question I can usually google it and find the Guesty link with step by step directions. It has worked great for sending emails and guest communications. Pros That it syncs all my booking platforms quickly to ensure no double bookings Cons There is no live agent support. It is all done thru email Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) OwnerRez was too complicated, Guesty's system is easy to use. Review Source AS Alexis S. CAO Real Estate Used the software for: 1-2 years ### "Recommend For New Hosts" September 25, 2024 4.0 Over all, Guesty has been a super big help with managing my properties. The platform is easy to use, easy to add automations, and at a good pricepoint. Pros Guesty saves a lot of time and headache when it comes to managing multiple listings and messaging guests. Cons Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again. We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Lite Pricing and did not have to book a demo first. Review Source Response from Guesty October 10, 2024 Hi Alexis, We're truly grateful for your trust in Guesty. It's rewarding to know that we've contributed to your business growth. Thanks! The Guesty Support Team VR Verified Reviewer attorney Hospitality Used the software for: 6-12 months ### "Great booking and management!" August 23, 2025 5.0 Its been a great bonus to have a one stop shop to management the booking process from guest screening to check out! Pros It simplified the rental and guest management process, streamlining it from start to finish. Great value Cons The biggest hurdle was the learning curve of a new program. working out the bugs as we went and ensuring it didn't prohibit bookings in any way. Review Source SG Sannan G. Owner Real Estate Used the software for: 2+ years ### "GuestyforHosts Feedback" April 15, 2025 5.0 Overall it has been great the only thing is their customer service department can be improved other than that no issues Pros It is an easy software to use and makes things soo much easier to keep track of Cons Nothing there is nothing wrong with the software I love this software and I would recommend it to everyone Review Source DR Diego R. CTO Hospitality Used the software for: Less than 6 months ### "Guesty: Overpromising, Under-delivering, and Unethical Billing Practices" October 10, 2024 1.0 My experience with Guesty has been extremely disappointing, especially considering my growing business. I started with 4 properties about 1.5 years ago, and now I manage 40. Throughout this period, I’ve tested several PMS solutions, including Hostaway, Lodgify, and Stays. While none are perfect, Guesty stands out for all the wrong reasons. From the beginning, the sales team overpromised features that weren't even on their roadmap. They painted an unrealistic picture of the platform's capabilities, which led to my decision to move forward with them. The onboarding process was even worse. The team stalled continuously, trying to gain time so they could start billing without delivering any of the promised functionalities. It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness. When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down. However, I was managing my 40 properties through another PMS, and everything was working perfectly with Airbnb, proving this excuse was not valid. Despite knowing they had failed to deliver on their promises, Guesty charged me $1,000 for an onboarding that never happened. Worse, they billed my card $450 for three months, without authorization, while still failing to provide the promised services. Comparing this with the other systems I tested, like Hostaway, Lodgify, and Stays, their issues were more related to support, but none were as deceptive or problematic as Guesty. Pros The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say. Cons \> Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap. > Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities. > Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb. > Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I initially considered switching from \*\*Hostaway\*\* to \*\*Guesty\*\* because they promised several features that Hostaway didn’t have. To minimize risk, I decided to keep using \*\*Hostaway\*\* for my 40 properties and tested only one property on \*\*Guesty\*\*. Thankfully, this strategy paid off. When I discovered that Guesty was not delivering on their promises and continuously stalling, the impact on my operations was minimal. Their delays and dishonesty made me realize that staying with Hostaway was the better decision, avoiding a larger operational disruption. Review Source Response from Guesty November 7, 2024 Hi Diego, We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. The Guesty Customer Experience Team Adam G. Owner Media Production Used the software for: Less than 6 months ### "Guesty for Hosts falls short on feature set" February 27, 2023 2.0 I came from Tokeet which is a great platform with a ton of features but can be overly complicated and not a great UI/UX experience. Due to a lack of VRBO API integration options, I decided to switch to Guesty for Hosts (only 1 rental). Initially, it seemed very powerful until I peeked under the hood too much and realized it lacked a ton of features that I counted on with Tokeet. It made sense to create a basic VRBO/Airbnb and Direct Booking triangle without the PMP in the middle until the platform can be made to be useful. It would be amazing if they listened and allowed single hosts to pay for the Pros version. Pros Amazing UI and experience on both Mac and iPhone/iOS. Decent price point in comparison to other PMPs. Great workflow for housekeeping and customer communications.Good integration with smart pricing affiliates. Cons Missing a ton of features (included in Guesty for Pros) so much that I had to leave the platform after a brief period. Terrible website templates. No customer invoicing which is key for direct booking. Although nice, customer service takes a minimum of 24 hours to reply to any question. No way to pay more $$ and upgrade to Guesty for Pros.Very little OTA channel connectivity options. Cannot pay for Guesty for Pros upgrade or modules. Reason for choosing Guesty Lite I originally chose it because of their amazing user interface. I have now left it due to its severe lack of functionality and features. Guesty for Hosts is severely dumbed down to the point of unusability in many workflows. Very sad since it has such potential. Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Tokeet is an amazing platform, with great and timely support channels. They do need to do some work on their UI, and APIs to channels. I still use it for their amazing Webready website builder, which means I still have Tokeet on the backend for Invoice processing and basic direct channel communications. The pricing is great, so no issues there.I am leaving Guesty for Hosts today as they simply are too basic for even a single vacation rental who's host is fairly technical. As I mentioned before, I wish they would allow me to use Guesty for Pros, as that is the platform to really be on for anyone wanting a full PMP with great UI. Review Source Response from Guesty March 23, 2023 Hi Adam, Thank you for your detailed feedback. I am sorry to hear about your experience with Guesty for Host. I would like to redirect this review to the relevant people at Guesty for Host. Are you able to send me your email so that I can begin this process for you? Thank you ZV Zach V. CEO Real Estate Used the software for: 2+ years ### "Guesty for Hosts perfect for 1 or 100 STRs" March 31, 2025 5.0 Been with them over 2 years and have had a great experience. Pros Guesty for Hosts powerful all in one tool makes things simple for managing guest messages, income reports, and more. I love it! Cons Price optimizer could be built out more to include orphan gaps and other specifics. But I am sure they are looking at it. Review Source FC Francois C. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "A good choice for STR business" October 4, 2024 5.0 Pros What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience. Cons One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating. Review Source Response from Guesty October 28, 2024 Thank you for taking the time to share your experience, Francois. We're honored to be part of your business toolkit, and we're thrilled to hear that the features of the platform like automations are simplifying your property management! JR Joshu R. Owner Management Consulting Used the software for: 1-2 years ### "User Friendly" January 18, 2025 5.0 User friendly and one stop resource to manage your listing. Pros Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. User friendly and easy to understand. Cons none that I can say at this time, I don't see any dislikes at this time. Review Source RZ Rob Z. Property Manager Hospitality Used the software for: 2+ years ### "Getting expensive" January 14, 2024 4.0 I’m just watching the price increase every month Pros Automations seemed helpful. Easy to use Cons Limited personal booking site features. Was looking to add an inviting direct booking site Reason for choosing Guesty Lite Great initial pricing. It’s a budgeting decision Switched from [PORTERS](https://www.capterra.com/p/179650/HR-Business-Cloud/) It got bought out by Guesty for hosts. I really didn’t have a choice Review Source Response from Guesty January 25, 2024 Hi Rob, we are glad to have been able to make things easier for you. Have a great day! SD Sam D. Owner Real Estate Used the software for: 1-2 years ### "The best way to streamline comms with guesst and cleaners" November 23, 2024 5.0 An invaluable tool for str managers. Couldn't live without it Pros Unified messages and booking orchestration w guests and cleaners Cons Mobile app is a little slow and janky, but it gets the job done Review Source Response from Guesty December 6, 2024 Your review motivates us to keep innovating, Sam. We're excited to continue supporting your business endeavors. Thanks, The Guesty Customer Support Team CT Charles T. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Perfect for Managers and owners" February 10, 2024 4.0 Pros Multi-channel management and auto generated messaging to my team. Cons Still some limited connection with TripAdvisor and other listing sites. Review Source Response from Guesty June 26, 2024 Hi Charles, We apologize for the delayed response. We are thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team VR Verified Reviewer President Real Estate Used the software for: 6-12 months ### "Lack of Customer Service Makes for an Abysmal Experience." November 9, 2023 1.0 ABYSMAL. Find another service to manage your property(ies). Pros The automated messaging and integrated in box is about the only thing this software has going for it. Cons AI driven customer service is the downfall of this platform. This software works great until it doesn't. Then you can spend countless hours going in loops with AI that cannot answer a specific question. Emails that are sent for help fall into a black hole and are never answered. My pricing is accurate of GFH, but is incorrect on my booking platforms and I am looking to lose money on my property, lose quality guests and possibly ruin my listing reputation. I am looking for a new integration service because this has failed me. I would not recommend it to anyone. Review Source MB Mick B. Manager Hospitality Used the software for: 6-12 months ### "Great app - easy to use" May 16, 2024 5.0 Pros The application provides us with a one-stop management portal. Very easy to use and manage multiple services Cons Flexibility and absence of sophisticated pricing tools and AI Review Source Response from Guesty May 27, 2024 Thanks, Mick! Helping our customers thrive is what motivates us every day at Guesty. - The Guesty Team DD Dave D. CFO Hospitality Used the software for: 2+ years ### "Poor customer service.. double booking " March 9, 2024 1.0 Poor support, unreliable and poor web calendars… stay away Pros Nothing to be honest. Poor support and calendar combination Cons Very unreliable, double bookings off an on but in the last week we had 4 double bookings. This added so much work to us and trying to iron out the issues with upset guests. No response from support for days of reaching out. When we canceled our subscription , low a behold… constant contact. Cost us time, money and host ratings Reason for choosing Guesty Lite Ratings on web search. Thought it would be easy to use. … no so much Review Source Response from Guesty March 18, 2024 Hi, thank you for raising your feedback with us. We understand the frustration that comes with experiencing disruptions in your business operations. As a software startup, we are dedicated to providing the best service possible and strive to minimize such disruptions. As we actively work on implementing innovative solutions for our clients, we focus efforts on improving our internal operations as well. We'd be more than happy to further discuss our path to enhancing user experience by scheduling a call with one of our professionals. Thanks, The Guesty Team mC meir C. owner Hospitality Used the software for: 2+ years ### "was a good product until was bought out by guesty" April 3, 2023 2.0 so i was with guesty for host( former yourporter) for over 5 years, until a year ago all was well, everything was working really good, and was very happy. 1 year ago it was bought out by guesty for hosts and since then everything just went downhill. Glitch after glitch, all of a sudden, overbookings, bookings from bookings.com weren't coming, parts of the calendar where blocked for some reason, and the website stopped working. Now i understand things can happen but when i wrote to there customer service, they barely respond and when they did they where very nice but barely took care of any of the issues, and when they did it took weeks or even month to fix. They left me very frustrated, real shame, needless to say I left guesty for host for another service provider. Pros its price was very low compared to other competitors and its app was good too. Cons The glitches and bugs, and kept on getting worse, in additional their customer service. Review Source EG Erik G. Owner Real Estate Used the software for: 1-2 years ### "Guesty for Hosts" October 10, 2023 5.0 I have been using Guesty for Hosts for over a year now and it has been a great experience! The system is very user friendly and customer service is exceptional! It does everything I need from automatic templates/messages, lock integration, and syncing calendar between different platforms. Pros Integration with Airbnb and VRBO is very easy. What I like most about Guesty for Hosts is the synchronization to one calendar and the automatic messaging which saves me a lot of time. Cons One feature that can be improved in the syncing between VRBO and Guesty for Hosts. It takes around 5-15 minutes to sync to Guesty for Hosts and block out the day on Airbnb. Review Source SO Shawn O. Owner Real Estate Used the software for: Less than 6 months ### "Great product for our business" December 12, 2023 4.0 It has been great, we use it everyday and has made managing our vacation rental so much easier. Pros The most important use for us has been the automation. The guest messaging feature has been a game changer. It works perfectly and guests love it. It is so easy to get them the information the need. The cleaning management is great. The ability to use multiple booking platforms in one centralized app is the best feature. Cons Wish the cleaning feature was more of a task feature. This would include cleaning, repairs, maintenance, scheduled tasks (like deep clean days, filters, spa). It can be managed as is, but would be so much better if this section was more robust. Especially with individual photo options for tasks, repairs etc Review Source VR Verified Reviewer President Real Estate Used the software for: Less than 6 months ### "Awesome Product" December 28, 2023 5.0 Pros Super easy to use and haven't had any issues at all. Cons Nothing to report in this question. No issues so far Review Source Response from Guesty February 1, 2024 Thank you for the confidence that you’ve placed in us! We are so happy to hear that Guesty For Hosts has helped your business grow! LS Lily S. Self employed Accounting Used the software for: 6-12 months ### "Guesty for hosts is very helpful " December 24, 2023 5.0 I have excellent experience with Guesty for host. Highly recommended Pros People are very helpful When I need help they respond very quickly with their explanation. Cons I don't have anything to say that I didn't like with Guesty for hosts Review Source Response from Guesty February 1, 2024 Thank you, Lily! Our #1 goal is to help make hosting easier for our customers. JR Jytte R. Super Host Leisure, Travel & Tourism Used the software for: 2+ years ### "Your Porter App" October 25, 2021 5.0 Huge Time Saver! - Set and forget! Well worth the small cost! Pros your porter app has come a long way from its early days. Integration, services and looks have improved. Functionality is great too! Cons There are always room for improvements. But overall this is a great product! Reason for choosing Guesty Lite It best fitted my needs. Was inexpensive and offered great and immediate support. Review Source AG Aaron G. Owner Hospitality Used the software for: 1-2 years ### "Get on Board!" September 27, 2023 5.0 The financial summaries leave the guess work out! Pros Love the messaging, financials and calendar functions. Cons sometimes the app can malfunction which causes me to need to shut it down and restart Review Source JZ Joshua Z. Fire Captain Public Safety Used the software for: Less than 6 months ### "New user review, impressed with easy and basic platform, very user friendly!" September 17, 2023 5.0 overall experience has been great, easy to use platform and I was able to link everything together. Pros Easy platform and plenty of how to videos online. Cons It would be nice to have a few more options for automated messaging Reason for choosing Guesty Lite Out of all the free trials it seemed to be the easiest to use. I'm new and needed something basic and functional, but still provide everything I needed. Review Source Michel O. Account Manager Internet Used the software for: I used a free trial ### "Made for property managers" February 5, 2019 5.0 I am property manager, more exactly multi host accounts manager on Airbnb + Booking + Homeaway + Trip Advisor. My job is to meet property owners, take rentals pictures, build descriptions, put listings on platforms. Each owner has his own host account on each platform. I charge a commission to owners on payouts they get from platforms. It is a win-win business with property owner. I work only in my car, I try to spend my evenings with my wife, not my laptop:) Till now, I was working with BEDS24 to sync bookings. As my business is growing fast, informations I have to follow are now impossible to manage on a to-do list. So I decided to find a solution fitting to my business. During 2 months, I tried ALL solutions on the markets, I say ALL and it was a real jungle:( United rentals, avantio, kigo, lodgable, uplisting, syncbnb, cloudbed, hostaway, bedbooking, guesty, bookingsync, wishbox...etc Many are based on a PMS that I don't need as my owners are directly paid by platforms. Some are only syncing calendars. Finally, I had a choice to make between UPLISTING and YOUR PORTER Your Porter wins because inactive listings are not charged and it is working on my iPad and Android phone. It is obvious that Your Porter is designed by people who are sensitive about real problems of property manager's life. So if you are a freelance property manager who needs a one stop shop in his mobile to follow all the business, don't loose your time like I did, open an account on Your Porter right Pros Fair price Designed by people who are sensitive about real problems of property manager's life Cons Not multi language Restrictions should limit check-in and checkout days Review Source Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.