# Guesty Lite Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Guesty Lite Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more.

Source: https://www.capterra.com/p/169863/Your-Porter-App

---

# 

 Guesty Lite Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Guesty Lite

## What is Guesty Lite?

Guesty Lite is a hospitality property management platform designed for short-term rental hosts with up to three listings. It helps grow your business across Airbnb, Booking.com, and Vrbo, together with your own direct booking site, managing bookings, guest communication, and calendars all in one place. Every single feature is designed to help you create great guest experiences and grow your revenue. Whether you’re just getting started or looking to run a tighter operation, Guesty Lite gives you the tools to host with confidence.

## What is Guesty Lite used for?

[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/)

Overall rating

Based on 547 user reviews

Reviews sentiment

Positive

94%

Neutral

3%

Negative

3%

Pros & cons

Significant time reduction benefits

Streamlined guest communication management

Limited and slow customer support

Frequent software bugs and glitches

Starting price

$16

Flat Rate, Per Month

Free trial  
available

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## Guesty Lite alternatives

Highest Rated

[4.9 (259)](https://www.capterra.com/p/100831/OwnerRez/reviews/)

Starting price

$40.00

Per User, Per Month

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting price

Contact vendor for pricing

[4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$16.00

Per User, Per Month

[4.4 (462)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/169863/Your-Porter-App/alternatives/)

## Who uses Guesty Lite?

Based on Capterra reviews from the past 3 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Significant time reduction benefits

100% positive reviews out of 49

Most reviewers find time saving crucial, highlighting automated messaging and task handling as major efficiency boosters.

Timi E

Manager, 1 employee.

"Guesty for Hosts easily saves me at least 10+ hours a week as a lot of my messaging is automated on the platform."

Limited and slow customer support

46% negative reviews out of 76

Some reviewers indicate customer support is slow, impersonal, and difficult to reach, often relying solely on email communication.

Denise D

Owner, 1 employee.

"When there is an issue there is no one to contact live with chat or phone."

Streamlined guest communication management

100% positive reviews out of 48

Most reviewers indicate guest communication is simplified by automated, customizable messages and unified inboxes across platforms.

Kate H

Real Estate Investor, 1 employee.

"I love the automation text templates that I can set up for guests."

Frequent software bugs and glitches

71% negative reviews out of 35

Most reviewers describe bugs and issues as persistent, affecting reliability, core functions, and causing repeated troubleshooting.

Jeff K

Host, 1 employee.

"I don't have a problem using buggy software until it starts affecting the basic task at hand; unfortunately, I believe Guesty For Hosts is a software that was rolled out too early and could cause more harm than good to a customer."

Comprehensive business process automation

97% positive reviews out of 32

Most users report automation features help manage tasks, communications, and property updates, reducing manual workload.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reservations Management

4.7 (267)

53.56% of 267 reviewers that rated this feature as important or highly important

It gives you a single dashboard to manage reservations from multiple booking sites, syncing calendars and preventing double bookings. Users think the unified view saves time, automates workflows, and integrates with tools like Pricelabs, but some report bugs with VRBO and calendar syncing.

Guest Communications

4.7 (231)

49.35% of 231 reviewers that rated this feature as important or highly important

With Guesty Lite, you can automate guest messaging and manage all communications in a unified inbox across platforms like Airbnb and VRBO. Reviewers appreciate time-saving automation, seamless integration with smart locks, and centralized messaging, though some mention occasional syncing issues and glitches.

Guest Experience Management

4.7 (156)

36.54% of 156 reviewers that rated this feature as important or highly important

Guesty Lite offers tools to automate guest experience messaging and track interactions, helping you deliver consistent service. Reviewers appreciate scheduled communications, quick responses, and the ability to manage guest feedback, noting that guests feel well cared for and communication is streamlined.

Payment Processing

4.5 (153)

35.95% of 153 reviewers that rated this feature as important or highly important

With this capability, you can process payments and integrate with Stripe for direct bookings. Reviewers indicate setup is easy and payments are fast, but some wish for invoice generation, more automation, and additional integrations like PayPal for greater flexibility.

Housekeeping Management

4.6 (140)

39.29% of 140 reviewers that rated this feature as important or highly important

You can automate cleaner notifications, share live calendars, and manage housekeeping tasks efficiently. Some reviewers find automated scheduling and Turno integration valuable for keeping teams updated, though others wish for better calendar views and more control over cleaner assignments.

For Vacation Rentals

4.8 (247)

53.04% of 247 reviewers that rated this feature as important or highly important

Designed for vacation rentals

Guesty Lite 74 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Analyze and track performance of channels

Manage various distribution channels, build relations with channel partners, and track their performance

Tracking, calculating, and paying commissions and earnings to employees

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Electronically collect payments for goods or services

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment

With Guesty Lite, you can automate guest messaging and manage all communications in a unified inbox across platforms like Airbnb and VRBO. Reviewers appreciate time-saving automation, seamless integration with smart locks, and centralized messaging, though some mention occasional syncing issues and glitches.

Guesty Lite offers tools to automate guest experience messaging and track interactions, helping you deliver consistent service. Reviewers appreciate scheduled communications, quick responses, and the ability to manage guest feedback, noting that guests feel well cared for and communication is streamlined.

You can automate cleaner notifications, share live calendars, and manage housekeeping tasks efficiently. Some reviewers find automated scheduling and Turno integration valuable for keeping teams updated, though others wish for better calendar views and more control over cleaner assignments.

Organize, prioritize, and manage incoming communications

Monitor product stock levels

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Access software remotely via mobile devices

Allows for businesses to run a variety of different campaigns across different channels

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and handle various international currencies

More than one location

Book meetings and appointments through a website or digital platform

Manage and track customer orders for goods, investments, or any other purchases

Report showing financial balance at the beginning and the end of the period, along with activity

Manage channel partners through a portal where they can access all product information

Web-based portal that helps distributors, partners and other service providers access marketing and sales content

With this capability, you can process payments and integrate with Stripe for direct bookings. Reviewers indicate setup is easy and payments are fast, but some wish for invoice generation, more automation, and additional integrations like PayPal for greater flexibility.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Design, communicate, and distribute incentives to perform a specific action

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Track/optimize rates in relation to usage

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

It gives you a single dashboard to manage reservations from multiple booking sites, syncing calendars and preventing double bookings. Users think the unified view saves time, automates workflows, and integrates with tools like Pricelabs, but some report bugs with VRBO and calendar syncing.

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Search and filter data across systems to locate required information by entering keywords or certain criteria

One location

Send messages via SMS

Create, manage and track all task activities and progression

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Seamlessly integrates with 3rd party websites

Built-in website builder or integration with third-party site

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (547)

4.6

Based on 547 reviews

## Pricing

Value for money

4.5 (488)

Free Trial

[View pricing plan details](https://www.capterra.com/p/169863/Your-Porter-App/pricing/)

Lite

$16.00

Flat Rate,Per Month

It includes:

-   Mobile Apps
-   Multi-Calendar
-   Payment Processing
-   Task Automation
-   Unified Inbox
-   3rd party integrations
-   Booking Website

Value for money

4.5 (488)

4.5

Based on 488 reviews

## Integrations

[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[

Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)[

Turno](https://www.capterra.com/p/166734/Turno/)[

Beyond](https://www.capterra.com/p/225855/Beyond-Pricing/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (452)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (452)

4.4

Based on 452 reviews

## User reviews

Overall rating

4.7

Based on 547 reviews

Filter by rating

5(428)

4(87)

3(15)

2(7)

1(10)

Mentioned topic

Sorted by most recent

Jubril B.

Consultant

Hospitality

### "Lightweight property management solution without the complexity of larger systems, Guesty Lite is a solid option"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

March 6, 2026

Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback

Pros

It has been a practical tool for keeping ALL organized. I mainly use it to centralize bookings, manage cleaners/cleaning times, automate guest messages, and streamline the check-in/check-out process.

Cons

Pricing does adding up.. an initial annual fee and then monthly charges is quite ridic. Seems subscription cost for smaller hosts is more pricey as compared to their enterprise solution? Also syncing issues sometimes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 9, 2026

Hi Jubril, Thank you for sharing your feedback with us. We are glad to hear that Guesty has been a practical tool for keeping your bookings and operations organized and that it has helped improve your response times. We truly value your trust and take your concerns regarding pricing and syncing very seriously. We are committed to ensuring our platform provides clear value for hosts of all sizes and will continue working to refine our services to better support your business growth. Best regards, The Guesty Customer Experience Team

AU

Anonymous User

attorney

Hospitality

### "Great booking and management!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 23, 2025

Its been a great bonus to have a one stop shop to management the booking process from guest screening to check out!

Pros

It simplified the rental and guest management process, streamlining it from start to finish. Great value

Cons

The biggest hurdle was the learning curve of a new program. working out the bugs as we went and ensuring it didn't prohibit bookings in any way.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SG

Sannan G.

Owner

Real Estate

### "GuestyforHosts Feedback"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

April 15, 2025

Overall it has been great the only thing is their customer service department can be improved other than that no issues

Pros

It is an easy software to use and makes things soo much easier to keep track of

Cons

Nothing there is nothing wrong with the software I love this software and I would recommend it to everyone

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RP

Ruth P.

Property Manager

Real Estate

### "Enjoy Using Guesty"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

April 5, 2025

It is easy to set up my account. If I have a question I can usually google it and find the Guesty link with step by step directions. It has worked great for sending emails and guest communications.

Pros

That it syncs all my booking platforms quickly to ensure no double bookings

Cons

There is no live agent support. It is all done thru email

Switched from

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

OwnerRez was too complicated, Guesty's system is easy to use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ZV

Zach V.

CEO

Real Estate

### "Guesty for Hosts perfect for 1 or 100 STRs"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

March 31, 2025

Been with them over 2 years and have had a great experience.

Pros

Guesty for Hosts powerful all in one tool makes things simple for managing guest messages, income reports, and more. I love it!

Cons

Price optimizer could be built out more to include orphan gaps and other specifics. But I am sure they are looking at it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JR

Joshu R.

Owner

Management Consulting

### "User Friendly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 18, 2025

User friendly and one stop resource to manage your listing.

Pros

Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. User friendly and easy to understand.

Cons

none that I can say at this time, I don't see any dislikes at this time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SD

Sam D.

Owner

Real Estate

### "The best way to streamline comms with guesst and cleaners"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 23, 2024

An invaluable tool for str managers. Couldn't live without it

Pros

Unified messages and booking orchestration w guests and cleaners

Cons

Mobile app is a little slow and janky, but it gets the job done

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 6, 2024

Your review motivates us to keep innovating, Sam. We're excited to continue supporting your business endeavors. Thanks, The Guesty Customer Support Team

DR

Diego R.

CTO

Hospitality

### "Guesty: Overpromising, Under-delivering, and Unethical Billing Practices"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 10, 2024

My experience with Guesty has been extremely disappointing, especially considering my growing business. I started with 4 properties about 1.5 years ago, and now I manage 40. Throughout this period, I’ve tested several PMS solutions, including Hostaway, Lodgify, and Stays. While none are perfect, Guesty stands out for all the wrong reasons. From the beginning, the sales team overpromised features that weren't even on their roadmap. They painted an unrealistic picture of the platform's capabilities, which led to my decision to move forward with them. The onboarding process was even worse. The team stalled continuously, trying to gain time so they could start billing without delivering any of the promised functionalities. It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness. When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down. However, I was managing my 40 properties through another PMS, and everything was working perfectly with Airbnb, proving this excuse was not valid. Despite knowing they had failed to deliver on their promises, Guesty charged me $1,000 for an onboarding that never happened. Worse, they billed my card $450 for three months, without authorization, while still failing to provide the promised services. Comparing this with the other systems I tested, like Hostaway, Lodgify, and Stays, their issues were more related to support, but none were as deceptive or problematic as Guesty.

Pros

The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say.

Cons

\> Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap. > Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities. > Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb. > Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system.

Switched from

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

I initially considered switching from \*\*Hostaway\*\* to \*\*Guesty\*\* because they promised several features that Hostaway didn’t have. To minimize risk, I decided to keep using \*\*Hostaway\*\* for my 40 properties and tested only one property on \*\*Guesty\*\*. Thankfully, this strategy paid off. When I discovered that Guesty was not delivering on their promises and continuously stalling, the impact on my operations was minimal. Their delays and dishonesty made me realize that staying with Hostaway was the better decision, avoiding a larger operational disruption.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 7, 2024

Hi Diego, We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. The Guesty Customer Experience Team

FC

Francois C.

CEO

Leisure, Travel & Tourism

### "A good choice for STR business"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 4, 2024

Pros

What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience.

Cons

One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 28, 2024

Thank you for taking the time to share your experience, Francois. We're honored to be part of your business toolkit, and we're thrilled to hear that the features of the platform like automations are simplifying your property management!

AS

Alexis S.

CAO

Real Estate

### "Recommend For New Hosts"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 25, 2024

Over all, Guesty has been a super big help with managing my properties. The platform is easy to use, easy to add automations, and at a good pricepoint.

Pros

Guesty saves a lot of time and headache when it comes to managing multiple listings and messaging guests.

Cons

Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again. We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

Reasons for choosing Guesty Lite

Pricing and did not have to book a demo first.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 10, 2024

Hi Alexis, We're truly grateful for your trust in Guesty. It's rewarding to know that we've contributed to your business growth. Thanks! The Guesty Support Team

[View all Reviews](https://www.capterra.com/p/169863/Your-Porter-App/reviews/)

Popular comparisons

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