# RealPage IMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RealPage IMS the right Investment Management solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169850/IMS-Platform/reviews --- RealPage IMS 4.5 (79) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of RealPage IMS Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews TH Tommy H General PartnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The user interface for our investors was simple and easy to use.“ January 10, 2024 RA Robert A principalReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “recently there was/is a bug in the "commitment" feature which rendered it useless. as our company grows this is a critical feature and with it being non-functional it severely diminishes the benefit of IMS to the point of looking at other options.“ May 21, 2021 RK Rob K Investor AssociateReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I like that there is an email functionality embedded and that investors are generally able to retrieve their documents on the portal seamlessly. “ June 1, 2021 WY Winston Y Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “We would prefer to have a better integration with our bank in terms of our Nacha file and our distributions, that has been a bit clunky.“ June 1, 2021 OF Olivia F Director of OperationsReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “The customer service is the best I have ever experienced. Whenever I have an issue, I reach out to IMS support and get my issue fixed within (usually) a few hours.“ May 26, 2021 GV Gary V SyndicatorReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I lost money when my investment distributions were redirected to another account due to the security vulnerabilities.“ August 30, 2021 WY Winston Y Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “This gives them full transparency to their relationship with our company, which builds trust with our investors.“ June 1, 2021 RK Rob K Investor AssociateReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Certain metrics that we have repeatedly asked for were not implemented. “ June 1, 2021 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Travis W. VP of Investor Solutions Real Estate Used the software for: 1-2 years ### "Very user-friendly. Helps us consolidate our many systems " April 17, 2018 4.0 Consolidating our existing systems and platforms Pros Layout is easy to use, especially for investors. The visuals and charts make it simple for our clients to track their distributions and see what projects they are invested in. Cons Customization is limited. We would like to have more custom reports generated and more integrations with other large software such as Infusionsoft, Parsey and Zapier. Review Source NF Nicole F. Investor Relations Associate Real Estate Used the software for: 2+ years ### "Our Investors Love It" May 26, 2021 5.0 Overall, the customer service and product have been outstanding and we have had a great experiencing using the product and our investors love it as well. Pros The ability to fund and have investors fill out the esignature agreements and have that connect with the investor portal side, is so helpful and a great time saver. Our investors are able to have more access to their investments. IMS saves us so much time on the administrative side as well because of how great the CRM features are, how we can bulk upload K-1s, and distributions and easily email our investors. IMS has really help streamline our operations. Cons I did feel like the implementation process was a lot of work with putting our data in a format that could be uploaded to IMS, but after that hurdle was overcome-- it was mostly smooth sailing. There are some features that have been glitchy or could use a little work, but on the grand scale, IMS is always updating and improving and adding features, so many of our concerns have been taken care of over time just because of platform upgrades/updates. Alternatives considered [Juniper Square](https://www.capterra.com/p/171269/Juniper-Square/) Reason for choosing RealPage IMS We like the price as well as the functionality. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) The other product was in the process of being built and was not fully developed and we were never able to get the product operational for investors. Review Source TH Tommy H. General Partner Real Estate Used the software for: 2+ years ### "Falling behind on features" January 10, 2024 3.0 It was a good platform for our first foray into an investor portal, but the missing features quickly made it difficult for us to continue staying with the same platform. Pros The user interface for our investors was simple and easy to use. The features that the portal did have were intuitive as well. Cons There were just a lot of missing features like the ability to collect ACH payments within the portal and the ability to seamless verify our investors' accreditation statuses. The IMS team didn't really seem interested in building these features that their competitors are starting to offer. Review Source RK Rob K. Investor Associate Real Estate Used the software for: 1-2 years ### "IMS Review " June 1, 2021 4.0 Overall, IMS is a good product. Though it has its limitations, we are overall satisfied with its performance. They are constantly working at becoming an excellent product/service, but they have a little ways to go. Pros I like that the support has a pretty quick turn-around and can usually answer all of my inquiries. I like that there is an email functionality embedded and that investors are generally able to retrieve their documents on the portal seamlessly. I like that they are always looking to improve the system and use feedback well. Cons The customization is limited. Certain metrics that we have repeatedly asked for were not implemented. IMS refused to give us a customizable Investment Summary to deliver to our investors. The Investment Summary Statements were one of the main reasons we were excited to use IMS, and the customization of the statements again fell short of our expectations, so we needed to implement a third-party vendor who could grant us our Summary requests. Alternatives considered [Juniper Square](https://www.capterra.com/p/171269/Juniper-Square/) Reason for choosing RealPage IMS I joined the company and IMS had already been (somewhat) implemented, so I ran with it. Review Source NC Nick C. Managing Partner Real Estate Used the software for: 6-12 months ### "Love our IMS Portal!" May 2, 2020 5.0 Great product! We reached out to other operators in the real estate syndication business and they said this is one of the top portals to use for investors. Pros Ease of use for us as admins and for our investors. We have had several compliments on how easy it is to find info about their investments and the documents associated with them. We also love the ability to have our investors do online signatures, very quick and easy. Cons So many features it may take some time before we learn what they are and how to use them, which is a good thing! Alternatives considered [Investor Deal Room](https://www.capterra.com/p/203188/Investor-Deal-Room/) Reason for choosing RealPage IMS IMS has more users, bigger company so I know the support will be around for a long time. IDR was run by one guy and a team of VAs. While the IDR product offers more customization, that didn't really add value to us, plus it was more expensive! Review Source BH Brett H. Managing Partner Real Estate Used the software for: 6-12 months ### "Great customer service, easy to use!!" September 16, 2020 5.0 Overall, very happy that we moved over to them because it has saved us a lot of headaches and time with managing our capital partners... Pros I like the efficiencies and time that it saves. It also helps us to be more process oriented and in control of our touch points with investors. The software is constantly being improved and bugs are quickly fixed. Very happy with the responsiveness and engagement from customer service and our account rep! The new portal is much more design forward and it really blends in nicely as a white-labeled back end software tied to our existing website. Cons I didn't like that there were still some bugs to work out (which to be clear have been fixed) and there were some fixes that needed to occur after we initially adopted it. I didn't like the earlier design options since we were trying to blend it seamlessly into our branding and "look". Fortunately, improvements and fixes are always occurring and IMS has been great to work with. Alternatives considered [Juniper Square](https://www.capterra.com/p/171269/Juniper-Square/)[RealPage](https://www.capterra.com/p/183247/Real-Page/) Reason for choosing RealPage IMS IMS had what we needed but not what we didn't (and didn't feel compelled to pay for). It was simple and affordable for our small but growing operation. Review Source SW Shaye W. President Investment Management Used the software for: 1-2 years ### "great software that is constantly getting better" August 15, 2019 5.0 It allows me to run lean and steam lines some of the most important back office components of my business. Pros It has allowed me to run my business without hiring a single coder or developer. The IMS support team is always helpful and great at passing on feedback to their development team. New features are consistently being added and existing ones are always improving. Cons There can be a bit of a learning curve but IMS-U as well as the support team is always helpful. Alternatives considered [Juniper Square](https://www.capterra.com/p/171269/Juniper-Square/) Reason for choosing RealPage IMS IMS was willing to be a lot more flexible and I felt like they understood my business more Review Source RA Robert A. principal Real Estate Used the software for: 1-2 years ### "IMS Bugs" May 21, 2021 4.0 Pros the functionality of having an org chart as part of the build. the visual helps. Cons the system feels cumbersome. it takes a lot to build things out. recently there was/is a bug in the "commitment" feature which rendered it useless. as our company grows this is a critical feature and with it being non-functional it severely diminishes the benefit of IMS to the point of looking at other options. The commitment did not "push" new investors to complete their profile information as it was in the past, or should be and is through other streams within IMS. this resulted in new investors signing blank forms and the entire process having to be rebuilt, and redone. It made our company look very inexperienced in front of our new customers. Alternatives considered [Juniper Square](https://www.capterra.com/p/171269/Juniper-Square/) Reason for choosing RealPage IMS pricing and referrals., waterfall functionality at the time was better than juniper square. Review Source SB Scott B. Principal Real Estate Used the software for: 6-12 months ### "Great CRE Investor Portal" December 17, 2019 5.0 We are using IMS for investor reporting, secure document delivery and capital raising for new investment opportunities. Pros We are a small commercial real estate investment management company that focuses on value-add real estate deals for qualified investors. We needed a platform to enhance the investor experience and provide transparency to the operations of our investor's assets. IMS has worked very well in doing just that. In addition it offers the functionality of creating efficiency in future capital raises. We are very happy with our decision to go with IMS. Cons The setup of investors and assets in IMS is a touch cumbersome, but once uploaded and complete this is not an issue. This may also be a function of our small size and our lack of any in-house IT or admin personnel. This process was handled by the principal of the firm (me), who has limited technical background. The fact that we are able to get through the installation and upload process with only minimal problems can be considered a positive. Alternatives considered [Juniper Square](https://www.capterra.com/p/171269/Juniper-Square/) Reason for choosing RealPage IMS Cost and a better platform for us as a start-up investment management company Review Source CB Christopher B. Corporate Controller Real Estate Used the software for: 1-2 years ### "Looks good but has fundamental failures that impede our operations" December 29, 2020 2.0 I'm going to be taking a good hard look at Juniper Square in 2021. Pros The aesthetic and ability for our investors to have a reputable platform to access investment performance information. Cons Every time we have a simple transfer of equity it completely throws off our waterfall calculations. We've addressed this numerous times with no meaningful resolution or explanation, and the longer it continues the more the problem compounds. Alternatives considered [Juniper Square](https://www.capterra.com/p/171269/Juniper-Square/) Reason for choosing RealPage IMS At the time it seemed like a more cost effective solution. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Because Realpage's original investment management platform had no investor facing functionality and was extremely antiquated. Review Source SG Sherwin G. Partner Real Estate Used the software for: 6-12 months ### "RealPage AIM IMS Review" April 13, 2020 4.0 The customer service is awesome. Our relationship manager, \[SENSITIVE CONTENT HIDDEN\], has be great at responding to our emails and questions in a timely manner and setting up calls to go over the application. More "hands on" webinars and classes would be very helpful. Pros The ability to create trust and transparency with our investors by providing them information about their property and finances. Cons It's a bit of a learning curve to learn the application. The office hours and webinars are great and very helpful. Alternatives considered [Juniper Square](https://www.capterra.com/p/171269/Juniper-Square/) Reason for choosing RealPage IMS RealPage AIM seemed to have the right applications and features we were looking for for our business. Review Source JQ Jeffrey Q. Controller Real Estate Used the software for: 1-2 years ### "IMS Review" May 21, 2021 5.0 Overall experience is good. Pros Ease of use, distributes the information we want to investors, customizable, customer service is quick Cons There are several competitors with similar products that have better pricing Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing RealPage IMS I wasn't at the company when this decision was made Review Source mD matt D. founder Real Estate Used the software for: 1-2 years ### "Huge Fan of IMS" April 17, 2020 5.0 IMS has been a great tool for our firm. Two other groups we work with adopted the software as well based on my constant cheerleading for IMS. Pros This helped stream line several of our processes. Additionally this allowed us to grow our platform overnight once implemented. The onboarding team was great along with the our point man for our account. Cons Once you learn the pattern of how things are stored its very user friendly. I'm not the most tech savvy guy admittedly. Review Source FP Frank P. Director of Investor Relations Commercial Real Estate Used the software for: 2+ years ### "Real Page brings ease and convenience to the Investor Relations Industry" April 13, 2020 5.0 Pros The K-1 matching engine and the ease with which we can communicate with our clients and get them the up to date information they need. Cons Some of the message formatting changes from the preview page. Review Source BL Benjamin L. Director of Finance Real Estate Used the software for: 6-12 months ### "Great Product" April 18, 2020 5.0 Fantastic product and team Pros Fluid customer interface for our stakeholders, NACHA files gives our team 500 hours back each year, reduction in human error for calculating distributions, and a great information/document store for investor relations administration Cons The data is silo'ed and can not be combined with other business programs like mailchimp or salesforce Reason for choosing RealPage IMS Best name in the business, great implementation team, intuitive interface that our stakeholders were familiar with Review Source BC Beth C. Administrative Assistant Real Estate Used the software for: 6-12 months ### "IMS" May 21, 2021 4.0 For the most part, this product has been smooth sailing for not only us but for our investors. They love the investor portal. Pros As the newest member of the team I found the softwware very easy to learn. In no time at all I was finding my waay around and completing my tasks on my own. Cons Therre are not to many cons as far as integratting into our business. It works really well with it. I do wish you could deep dive a little more into some of the reports thqt can be run. Reason for choosing RealPage IMS N/A Review Source TS Tareka S. Fund Controller Used the software for: 6-12 months ### "My experience with IMS has been great! I love the user friendliness and ease to use." April 18, 2018 3.0 Pros We used IMS to distribute K1s to our investors for the first time. In the past, we sent 100's of emails with the investors' K1s attached. IMS provided us with a safe platform to disseminate the investors information and provided greater efficiency in the process. Cons I would like to see IMS calculate more complex waterfalls for our distribution process. Our waterfalls are complex and unique. And we've had to calculate the waterfalls manually along side IMS to ensure accuracy, because of different nuances each deal has. When we do calculate manually, it is double effort. And that does not improve efficiency. If IMS could automate this process, that would be fantastic. Review Source Response from RealPage August 16, 2018 While we appreciate the feedback, this seems a little dated based on the waterfall features IMS has released over the past 18 months. The IMS platform can calculate waterfalls for complex, unique situations. We encourage you to re-engage our customer success team for direction on how to accomplish that for any nuanced calculations. AS Andy S. Senior Property Accountant Real Estate Used the software for: 2+ years ### "Great Investor Portal Software" April 18, 2019 5.0 Time saver, keeps the clutter of multiple systems and tracking systems down to 1, allows us to spend less time monthly preparing distributions to investors. Pros This software makes tracking numerous portals and deals easy and efficiently. We are able to send out Investor reports and information more effectively than trying to keep a log of every investor and what deals they are apart of and sending multiple emails. Investors in return can login to the portal and view documents and not have to worry about a missed email. Cons The only complaint is setting up some of the more complicated calculations for distributions when there are waterfall calculations. We have had to reach out for help a couple times, but we have been provided with great assistance every time. Review Source JG Joe G. Associate Real Estate Used the software for: 1-2 years ### "TPG Review" April 16, 2020 5.0 Pros Easy to use and navigate, intuitive and has every feature we need Cons Sometimes entering data can be a bit slow or feel clunky, particularly in setting up new contacts Review Source KH Kevin H. Manager Real Estate Used the software for: Less than 6 months ### "Implementation Challenges" December 29, 2020 5.0 Very good Pros Professional interface between sponsor and investor. Enables smaller operator to have the presence of a bigger company. Cons Importing existing deals was challenging. The first deal the team helped me with. The second deal I imported the data on my own. There seemed to be a clear handoff between the implementation team and the ongoing support team. However, for importing any existing deals, I recommend the sponsors move back to working with the importation team. It took me about three weeks of back and forth with the operations team to get all the wrinkles ironed out on my import. At least three times, we needed to get the help of the data or back end team and I was essentially put on a waiting list each time, which added 2 days before we could get that wrinkle ironed out. That's my only real complaint at this stage Reason for choosing RealPage IMS A bit more affordable and I liked the way the IMS products looked for the investors. Review Source PR Patti R. Controller Investment Management Used the software for: 1-2 years ### "IMS Platform - Investor Management Services Review" April 17, 2018 4.0 Pros I like the site. Easy to get what I need. Contacts are easy to find and search. Quarterly distributions are easier. Cons Can't see banking info and we have to request it. Review Source Response from RealPage September 17, 2018 This functionality was updated in a recent release to allow credentialed administrators access to that information. EG Eric G. COO/CFO Real Estate Used the software for: 6-12 months ### "Customer-friendly and continually improving" April 17, 2018 5.0 Pros 1\. Ability to easily interact with investors at one time 2. It feels early-stage enough that my feedback is valued and appreciated 3. Very easy to manage once asset is uploaded 4. Auditing/tracking historical interactions Cons 1\. Still missing some functionality (e.g., ability to copy an old email and use for a new one) 2. Hard to get new projects onboarded, especially because there is not muscle memory and so it's every few months 3. There are things that require IMS's help to do that I would like to do myself but system won't allow it Review Source Response from RealPage August 16, 2018 Thank you for the feedback. We hope you are utilizing the email cloning feature that was released in 2018. Please contact our support team at support@imscre.com if you have any further issues or feedback. WD Will D. Associate Real Estate Used the software for: 1-2 years ### "RealPage IMS Review" April 2, 2020 5.0 Pros The client support is phenomenal. Both the assigned client contact and the customer support helpline are friendly and always have a quick answer allowing me to get on with my day. Cons Some times it takes time to learn the functionality but the client support team is always there to help. Review Source VR Verified Reviewer Senior Project Coordinator/Investor Relations Real Estate Used the software for: Less than 6 months ### "Small Development Company " March 6, 2019 4.0 Pros I initially chose IMS because out of all the demos I participated in- IMS seemed the most "user friendly" and so far it has been! Cons Right when we kicked off- we had some troubles immediately with getting the invitation out to investors. That was a little alarming and embarrassing. I hope this was a one time thing. Review Source VD Victoria D. cfo Real Estate Used the software for: 6-12 months ### "Great Customer Service" December 29, 2020 5.0 We have been familiar with RealPage as a company from using the Property Management software, so when we were in the market for an Investor Management Software and heard RealPage had just purchased IMS, we were ready to continue the relationship with RealPage. Pros Ease of use and customer service. We had been using RealPage OneSite Property Management Software for several years and had been very happy with the implementation process as well as the follow up customer service. Cons There are a few calculations and features that could be improved upon, but overall it is very user friendly and takes a lot of the human error out of the equation. Review Source Similar Products Featured