# OfficeWatch Call Reporting Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OfficeWatch Call Reporting Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more. Source: https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting --- # OfficeWatch Call Reporting Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OfficeWatch Call Reporting ## What is OfficeWatch Call Reporting? OfficeWatch Call Reporting provides visibility for businesses to easily track all calls within the organization to determine employee productivity and prevent against unauthorized phone usage. The application includes an automatic report scheduler which configures an unlimited number of reports to be emailed, printed or archived on an hourly, daily, weekly, or monthly basis. Toll fraud, trunk analysis and 911 alerts help businesses gain ROI from their investment. ## What is OfficeWatch Call Reporting used for? [Call Accounting](https://www.capterra.com/call-accounting-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1295 Per User, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OfficeWatch Call Reporting?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.metropolis.com&name=OfficeWatch Call Reporting) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OfficeWatch Call Reporting 4.8 (4) VS. [### Telephone Management Software](https://www.capterra.com/p/19710/Telephone-Management-Software/) [3.5 (2)](https://www.capterra.com/p/19710/Telephone-Management-Software/#reviews) Starting Price $1295 Per User, One Time Starting Price $600 Per User, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 3.5 (2) Value For Money 4.5 (2) Value For Money 3.0 (2) Customer Service 4.8 (4) Customer Service 3.5 (2) ## OfficeWatch Call Reporting alternatives [InCharge Unified Call Management](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/) [4.3 (3)](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/#reviews) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/) Highest Rated [VXTracker](https://www.capterra.com/p/18773/VXTracker/) [5.0 (1)](https://www.capterra.com/p/18773/VXTracker/#reviews) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/18773/VXTracker/) [Proteus](https://www.capterra.com/p/178197/Call-Accounting-Software/) [4.3 (3)](https://www.capterra.com/p/178197/Call-Accounting-Software/#reviews) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178197/Call-Accounting-Software/) [Comm One Call Accounting](https://www.capterra.com/p/130807/Call-Accounting-Pro/) [0.0](https://www.capterra.com/p/130807/Call-Accounting-Pro/#reviews) Starting price $9.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130807/Call-Accounting-Pro/) ## FAQs about OfficeWatch Call Reporting Overview ### What company size and specific industries is OfficeWatch Call Reporting built for? OfficeWatch Call Reporting is designed for organizations with fewer than 2,500 users that want to improve productivity, reduce costs, increase revenue, and limit liability. Larger enterprises are better matched to the XT Enterprise solution. The vendor description does not specify any particular industries or sectors. Features and Usability ### What are the key features of OfficeWatch Call Reporting? OfficeWatch Call Reporting offers call reporting, call tracking, and call routing as core features. It also includes by-extension reporting, inbound and outbound reporting, call duration, call volume, caller ID, call monitoring, unattended call management, and a Who Answered Log for analyzing call activity. Getting Started and Support ### What training and onboarding options does OfficeWatch Call Reporting offer? OfficeWatch Call Reporting provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material for self-paced review and step-by-step consultation as needed. Getting Started and Support ### What customer support options does OfficeWatch Call Reporting offer? OfficeWatch Call Reporting provides 24/7 live rep and chat support. No reviewer feedback about support quality is available, so there is no documented evidence to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Reporting Track and report on all incoming and outgoing calls Call Routing Sends voice calls to a specific queue based on predetermined criteria OfficeWatch Call Reporting 11 features Report incoming and outgoing calls for specific extensions Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Listen to live phone conversations for the purpose of training and assessing agent performance Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Identify the number and contact information of a caller before answering the phone Track and monitor incoming call statistics Track and monitor outgoing call statistics Manage calls that were missed or not attended Track calls answered by employees Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Basic $1,295 Per User,One Time Value for money 4.5 (2) 4.5 Based on 2 reviews ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PN Patrick N. Gen Manager Transportation/Trucking/Railroad ### "Call Reporting for Logistics Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2018 The on-boarding process was very in detail and their technicians explained all in detail: how to set up the software, building and customizing the reports, etc. Pros Love the dashboard - it helps our businesses track daily call volume,and review employee productivity. It has a relatively easy report builder feature - set up the reports to be sent at definite hours. Breakdown per unit, department or company as a whole. Useful visual reporting with integrated maps. Outstanding technical support department. Cons Nothing that I can think about. Had no issue with this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Technical Consultant ### "Officewatch is a very easy to use call accounting software which supports a range of voice systems." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 12, 2018 Get an overview and manage costs on your voice system. Pros Installation is very easy writing no time the software starts collecting data of your voice system. Generating reports in a few seconds and with the ability to setup monitors the connection with the voice system. Cons The web based reporting seems to have a few issues when generating reports that contain a lot of data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Chuck H. V.P. of Sales and Marketing ### "Quick and easy to install" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 13, 2015 An excellent support staff on hand to answer any and all of your questions, assist with trouble shooting problems that do not necessarily pertain to their product, but get to the solution.... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mike H. Owner ### "Easy to deploy and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 23, 2015 For years we were stymied by products which were expensive, awkward to install and cumbersome to support. Office Watch is the only call accounting product we offer to our customers. Simply put, it works. Installs easily, has an easy to use intuitive user interface and requires minimal support over time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.