# Leapsome Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Leapsome the right Employee Recognition solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169660/Leapsome/reviews --- Leapsome 4.6 (97) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Leapsome Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Rosario T Sr. People OpsBanking, 51 - 200 employeesUsed the software for: 1-2 years. “It also provides insightful suggestions and meaningful benchmark to allow my company compare itself with the rest of the industry on the different processes we run.“ October 31, 2025 SS Sandeep S CFOBiotechnology, 11 - 50 employeesUsed the software for: 1-2 years. “Pricing structure doesn't work well for midsize teams - paying per module vs. all-access becomes expensive quickly at 40+ employees.“ December 17, 2025 Np Nisha p BDEInformation Technology and Services, 2 - 10 employeesUsed the software for: I used a free trial. “Flexibility and Customization: Leapsome offers a range of features, some users feel there's room for more customization in areas like OKR configurations and automated messaging.“ May 12, 2025 SS Sandeep S CFOBiotechnology, 11 - 50 employeesUsed the software for: 1-2 years. “Setup required significant upfront effort to get review templates right, and iterating on questions across versions was clunky.“ December 17, 2025 MA Moustafa A IT ManagerRetail, 10,001+ employeesUsed the software for: 1-2 years. “Leapcome also enables the enterprise to implement L&D strategies very effectively, with the individual development plans and goal tracking features, it empowers the employees to take charge of their career growth.“ December 24, 2024 EM Eugene M CTO and Co-FounderInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, I dislike how many times you have to click before viewing a brief history of someone's previous goals.“ March 8, 2026 JS Jonah S Associate Director - OperationsDesign, 11 - 50 employeesUsed the software for: 1-2 years. “Leapsome has been an excellent tool for supporting team growth and engagement.“ January 15, 2026 AL Adele L DesignerApparel & Fashion, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It seams like you cannot personalise your task reminder emails (when, how often, etc)“ March 31, 2025 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Khallyl A. Data Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Leapsome is characterized by its simplicity and user-oriented design" March 10, 2023 5.0 Pros It's amazing how easy yet impactful it is to monitor employee performance and interact with individuals in you network. Cons Up until now, everything has been smooth sailing and I haven't encountered any problems while using it. Review Source KV Kinjal V. Health care Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "AI powered employment " May 7, 2025 4.0 As per the price it is one of the best software. It is available in many languages. Easy to set up. Pros AI powered platforms that automate and interconnect all HR processes with leapsome flexible, design to drive growth. Cheaper Cons Leapsome provide AI platform that why customers didn’t get the vibe that they want like face to face interaction in HR process. Review Source AL Adele L. Designer Apparel & Fashion Used the software for: 6-12 months ### "Beautiful interface" March 31, 2025 3.0 I am using it every few month whenever we have a planned round of reviews. The system is simple to understand and the overview of past reviews is great Pros I liked the layout the most: great UI UX design, very intuitive user experience. Cons It seams like you cannot personalise your task reminder emails (when, how often, etc) Review Source BM Bramwel M. Food and beverage attendant Food & Beverages Used the software for: 1-2 years ### "The B.O.A.T AND G.O.A.T PLATFORM FOR KEEPING MANAGERS UPDATED" December 13, 2024 5.0 It has been a great experience and it is easy to update my manager on our wins and on the losses Pros The user interface is on top notch It is easy to use It is cost effective It has made our work in the company easy to document feedback with employees Very good customization of survey options The software aims to intergrate everything related with performance,engagement and career management Cons Theres nothing really to dislike about leapsome it is sincerely the best Review Source MA Moustafa A. IT Manager Retail Used the software for: 1-2 years ### "A comprehensive platform for performance management and employee growth" December 24, 2024 5.0 Leapsome is an excellent choice for companies (medium to large size) that are looking to improve the performance management, employee development and engagement. It stands out for its comprehensive feature set, ease of use and ability to drive culture of continuous feedback and growth. Pros Leapsome's performance management tools are one of the key strengths about the product, it allows for setting a personalized objectives and key results and regular check-ins. The tools are designed to ensure employees receive continuous feedback and be able to track the progress of the goals. Leapcome also enables the enterprise to implement L&D strategies very effectively, with the individual development plans and goal tracking features, it empowers the employees to take charge of their career growth. The customization and Reporting are great options in Leapsome that allows the enterprise to adapt the platform to fit our specific needs in every department. Cons The pricing is higher compared to other platforms in the market, especially if the enterprise would need to have advanced features, then this will have a huge impact on the total pricing structure. The platform is generally easy to use, however for some departments we noticed that not all the employees were able to fully utilize all of its features. Review Source JH Judy H. Owner Apparel & Fashion Used the software for: I used a free trial ### "Handmade Jewelry " May 12, 2025 5.0 My overall experience was great would highly recommend it to friends Pros Very simple and easy to use the instructions was very easy to understand Cons The loading of the was very slow at uploading customers support was slow Review Source ahA ady haris A. self employed E-Learning Used the software for: I used a free trial ### "User-Friendly Interface and Great Support" December 25, 2024 4.0 What really captivates me is its robust assemblage of software functions. Chief among these is the goal-setting module. If you want your objectives to align seamlessly with those of your teams and organization, then you need to set up not just a set of clear goals but also a conversation around those goals. Pros Leapsome's standout quality is its user-friendly interface. Cons A couple of weaknesses could be mentioned, perhaps—the learning curve and the limited mobile app consultation—but I think it’s safe to call Leapsome a powerful platform for something I like to think more than just a few companies at this point are aspiring to: A culture of continuous improvement, a more engaged workforce, and as some of our friends from Leapsome might put it, “substantial benefits when implemented thoughtfully.” Review Source MP Michal P. Software Engineer Accounting Used the software for: Less than 6 months ### "Leapsome review" May 8, 2025 4.0 Pros The tool uses AI to help with the management of employees. The AI insight helps to fulfill the need for using a product with AI built into it. Cons The UI is modern looking, however I find it a bit difficult to locate the required data. Overall it takes me a little too much time to complete the required tasks. Review Source KC Kim C. CFO Marketing and Advertising Used the software for: 6-12 months ### "A helpful HR Platform " April 23, 2025 4.0 very good but would not recommend for smaller companies. Better for mid to large companies that have to manage the performance and do training Pros simple to use/ease of use is number one. helps with new hire set up and onboarding. helps with performance management Cons some times overwhelming as to what it can do that you do not really use. like a washing machine with too many features Review Source NP Nisha P. BDE Information Technology and Services Used the software for: I used a free trial ### "Leapsome review" May 12, 2025 5.0 Customer support is quick and best solution for employees. Pros Flexibility and Customization: Leapsome offers a range of features, some users feel there's room for more customization in areas like OKR configurations and automated messaging. Cons Integration is limited: I have noted that Leapsome's integration with other programs is limited. Review Source DP Daniel P. Director Photography Used the software for: Less than 6 months ### "Great HR software " May 11, 2025 5.0 It’s been a great experience it’s simple to use and inexpensive Pros It’s been a excellent tool for all my HR team, all in one software Cons It doesn’t have many tools that other platforms offer Review Source sA sasank A. Network Engineer Computer Hardware Used the software for: I used a free trial ### "A Comprehensive Tool with Room for Improvement" May 12, 2025 4.0 Pros One of the standout features of Leapsome is its comprehensive performance management system, which seamlessly integrates continuous feedback, performance reviews, and goal setting to align individual performance with company objectives Cons initial setup and customization of Leapsome can be time-consuming and may require a significant amount of effort to tailor the platform to specific organizational needs Review Source AP Alicia P. Receptionist Government Administration Used the software for: 1-2 years ### "Leapsome Learnsome" January 3, 2025 3.0 I interacted with this software when I worked as a representative. Pros The database offers many modules and it is very user-friendly. Cons It takes a while to do the initial setup. Review Source AT Anjum T. BI Engineer Information Technology and Services Used the software for: 6-12 months ### "Really good for Employee evaluation and appraisals" September 23, 2024 4.0 Pros Tracks the progress, onboardings and employee development really good. Cons I think it has very limited functions and can be improved Review Source GF Giorgia F. Office Manager Investment Banking Used the software for: 1-2 years ### " Running review cycles with Leapsome is much smoother than before – and now our employees are actual" March 16, 2020 5.0 We were surprised by how dynamic the platform is, encouraging mutual feedback and review best practices - clearly it’s much more than just a way to digitise administrative processes. The Leapsome team was consistently supportive throughout, and with their guidance we managed to transfer all our paperwork and processes into the system successfully. Reassuringly we could rely on a single contact person who was always there to help. Because the launch of our new performance review process using Leapsome was so helpful we’re now looking to use further features like Goals, Instant Feedback and 1-on-1 Meetings. We also plan to roll out the platform more widely, bringing it to our branches in other countries. Pros Leapsome is easy to use and sophisticated with its capabilities. You can set up review cycles super quickly using their best-practice templates, and because it’s always clear to the review participants who is submitting answers and when, employees feel a lot more involved than they did under our previous system (which was one-sided and didn’t encourage reviewees to give much input). Now that employees have to do a self-assessment before receiving a review talk, our participation rate has shot up to 100%. The review answers themselves can be framed numerically or as text, which is great because it means we get a deeper understanding of both individual reviews and each review cycle as a whole. Unlike with our old system, Leapsome gives us a way to view the data in lots of different ways with their analytics features. Cons To be honest, we didn’t encounter the cons we’d anticipated! Some felt reluctant to change our old HR system, which had been in place since around 2000, and as part of the HR team, I wondered if Leapsome would just overcomplicate a manual system I was familiar with. To our relief, it wasn’t difficult to use Leapsome at all! Our existing employees are very happy with the platform and all our new hires start using it with ease. Review Source JB Jeron B. Head of People & Organisation Computer Software Used the software for: 6-12 months ### "Easy to use platform that has helped us build structured feedback processes for professional develop" December 17, 2019 5.0 Our experience with Leapsome has been excellent. The launch and rollout of the platform was really straightforward thanks to the Personio integration and the easy to follow set up guides. The reaction has been overwhelmingly positive and the platform was well received by everyone in the company. With Leapsome, we now have a platform in place to run scalable people management processes to support our continued growth. Pros Leapsome has many options for customisation when setting up the platform and the different processes. The UX is great and I was easily able to set up our 360-degree performance reviews and employee engagement surveys myself without any additional support. Rolling out new performance management processes with Leapsome has meant that our employees now get the feedback they need for their professional development and we’re able to measure the impact of these changes. We’ve already seen an improvement in some of the key employee engagement metrics since the launch. Cons I haven’t found anything to be a problem. The platform is constantly improving and getting better so there are always new features being added that I’m looking forward to exploring. Review Source RW Richard W. Business Resiliency Computer Games Used the software for: 6-12 months ### "Global Manager Use" August 16, 2022 4.0 I have been using Leapsome for almost 6 months and it has become a valuable resource in my work day. Pros The ease of use and integration with my Google calendar and Google mail. Cons When my calendar changes, the changes sometimes don't catch up until the next day. Review Source VA Venkat A. Engineering Director Banking Used the software for: 2+ years ### "Performance Review Powerhouse" August 16, 2022 5.0 Fantastic overall, great tool! Pros Ease of usage is brilliant and employees connect easily as well. Cons UI can be a bit more enriching to attract gen Z's Review Source VR Verified Reviewer COS Education Management Used the software for: 1-2 years ### "Run from this company " April 23, 2024 2.0 Pros Surveys, Reviews, and performance evaluations for tutors. Cons Unfair terms presented for renewal. Beat around the bush to reduce from 100 licenses to 30 licenses, since we are only using about 14. It is unfair because we won't be using it for a whole 3 months during the summer and do not know the certainty of the next school year. Made us lock into another contract without letting us know of a renewal for a whole year. Waste of money. Review Source CS Carlyn S. Team Leader Facilities Services Used the software for: 6-12 months ### "leapsome review" August 22, 2022 5.0 Pros It is user friendly, easy to access and a huge benefit to my day to day tasks. Cons There is nothing that I can fault about the product. Review Source AH Ara H. Devops Computer Software Used the software for: 6-12 months ### "Good experience with leapsome" February 14, 2024 5.0 Very good to use ui easy to get everyone in especially using google sso function Pros Easy to use ui and very good customization of survey options Cons Free trial is too short to understand if its needed for your company or not Review Source VR Verified Reviewer Payroll Specialist Telecommunications Used the software for: 1-2 years ### "Amazing!" August 12, 2022 5.0 Pros It is easy to use it although I use this monthly. Cons For the moment i am not consider that something is wrong. Review Source RR Richa R. Backend Engineer Computer Software Used the software for: 1-2 years ### "Amazing Performance Management System" August 17, 2022 5.0 Pros Ease of browsing feedbacks. Easy management and impressive UI. Cons Nothing as such that I disliked. So far it is good. Review Source SS Shaq S. Customer Support Agent Outsourcing/Offshoring Used the software for: Less than 6 months ### "Quality Product." August 17, 2022 5.0 It has gone well so far. Clear guidelines, ease of access and use. No complaints. Pros I enjoy that I can interact with my reviews in a modern way. My reviews are more like dialogue encouraging improvement rather than a data dump of my performance. Cons There are no missing features from my purview. Review Source HL Heckle L. support Hospital & Health Care Used the software for: Less than 6 months ### "Innovative" August 18, 2022 5.0 It is great. Pros It keeps me on track with all my scores cards. Cons When you open the app or program it is understandable but less appealing to my eyes. Reason for choosing Leapsome n/a Review Source Talk to a Capterra advisor for free and get results within 15 minutes.