--- title: "Leapsome Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Leapsome the right Human Resources solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169660/Leapsome/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Leapsome 4.6 (102) [View alternatives](https://www.capterra.com/p/169660/Leapsome/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Leapsome Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Rosario T Sr. People OpsBanking, 51 - 200 employeesUsed the software for: 1-2 years. “It also provides insightful suggestions and meaningful benchmark to allow my company compare itself with the rest of the industry on the different processes we run.“ October 31, 2025 EA Estrella A Software EngineerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “The notification controls feel cluttered, and custom goal tracking can have a bit of a learning curve when connecting non-standard engineering metrics.“ August 24, 2026 MA Moustafa A IT ManagerRetail, 10,001+ employeesUsed the software for: 1-2 years. “Leapcome also enables the enterprise to implement L&D strategies very effectively, with the individual development plans and goal tracking features, it empowers the employees to take charge of their career growth.“ December 24, 2024 SS Sandeep S CFOBiotechnology, 11 - 50 employeesUsed the software for: 1-2 years. “Pricing structure doesn't work well for midsize teams - paying per module vs. all-access becomes expensive quickly at 40+ employees.“ December 17, 2025 Np Nisha p BDEInformation Technology and Services, 2 - 10 employeesUsed the software for: I used a free trial. “Flexibility and Customization: Leapsome offers a range of features, some users feel there's room for more customization in areas like OKR configurations and automated messaging.“ May 12, 2025 SS Sandeep S CFOBiotechnology, 11 - 50 employeesUsed the software for: 1-2 years. “Setup required significant upfront effort to get review templates right, and iterating on questions across versions was clunky.“ December 17, 2025 SM Soundariya M Technical LeadComputer Software, 11 - 50 employeesUsed the software for: I used a free trial. “The 360 feedback and performance review system stands out most and OKRs management tools are fantastic for aligning contribution.“ December 19, 2024 EM Eugene M CTO and Co-FounderInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, I dislike how many times you have to click before viewing a brief history of someone's previous goals.“ March 8, 2026 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Khallyl A. Data Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Leapsome is characterized by its simplicity and user-oriented design" March 10, 2023 5.0 Pros It's amazing how easy yet impactful it is to monitor employee performance and interact with individuals in you network. Cons Up until now, everything has been smooth sailing and I haven't encountered any problems while using it. Review Source EM Eugene M. CTO and Co-Founder Information Technology and Services Used the software for: 2+ years ### "Leapsome works well for our reviews" March 8, 2026 5.0 Leapsome has helped me not to be consumed by spreadsheets on my desktop/computer and that the reminders are sent automatically so I do not have to run around the hallways trying to track people down to get signatures. Pros As I type, I am looking at a stack of paper copies of HR documents that I need to file however, I was able to schedule 50 reviews in 5 minutes anyway. I have to admit, I was relieved that the "scoring" feature did not fail when I generated a performance report for the boss today. Now everything (self-reflection) that is related to performance reporting is in one place, therefore I do not have to open up a hundred email attachments every time I want to view someones history. Cons The logo on the home page appears to be way to small and appears to be ridiculously small. Additionally, I dislike how many times you have to click before viewing a brief history of someone's previous goals. My manager asked me a question in the comment area and there was no option to respond to him, thus I was forced to generate a completely new comment to simply answer his single question which was frustrating. Review Source AP Alicia P. Receptionist Government Administration Used the software for: 1-2 years ### "Leapsome Learnsome" January 3, 2025 3.0 I interacted with this software when I worked as a representative. Pros The database offers many modules and it is very user-friendly. Cons It takes a while to do the initial setup. Review Source VR Verified Reviewer Tech Recruiter Insurance Used the software for: 2+ years ### "Leapsome is a great tool for meetings preparations / track of the notes " October 29, 2025 4.0 Overall, the tool is great, it can be used for for so many different purposes for meetings preparations for taking the notes for tracking the goals results and for appreciation :) Pros Leapsome is good for several things: - you can keep a track on all of your meeting notes - you can prepare better for meetings, calls - you can track goals, key results there - appreciating part is my favorite :) - easy to implement surveys Cons Text formating: - sometimes it's hard to edit, save text there, create several lines within one text box. - sometimes when you are making changes in the text, they are not saved Review Source KV Kinjal V. Health care Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "AI powered employment " May 7, 2025 4.0 As per the price it is one of the best software. It is available in many languages. Easy to set up. Pros AI powered platforms that automate and interconnect all HR processes with leapsome flexible, design to drive growth. Cheaper Cons Leapsome provide AI platform that why customers didn’t get the vibe that they want like face to face interaction in HR process. Review Source JH Judy H. Owner Apparel & Fashion Used the software for: I used a free trial ### "Handmade Jewelry " May 12, 2025 5.0 My overall experience was great would highly recommend it to friends Pros Very simple and easy to use the instructions was very easy to understand Cons The loading of the was very slow at uploading customers support was slow Review Source MP Michal P. Software Engineer Accounting Used the software for: Less than 6 months ### "Leapsome review" May 8, 2025 4.0 Pros The tool uses AI to help with the management of employees. The AI insight helps to fulfill the need for using a product with AI built into it. Cons The UI is modern looking, however I find it a bit difficult to locate the required data. Overall it takes me a little too much time to complete the required tasks. Review Source VR Verified Reviewer Customer service Information Technology and Services Used the software for: Less than 6 months ### "Leapsome overview" July 12, 2025 5.0 Pros Leapsome has intuitive and user-friendly interface. It's flexibility and simplicity allows to engage between management and employees, leave reviews and build a personal development plan. Cons All features provided by Leapsome are pretty straight forward. I did not encounter any functional or ux issues with this platform. Review Source KC Kim C. CFO Marketing and Advertising Used the software for: 6-12 months ### "A helpful HR Platform " April 23, 2025 4.0 very good but would not recommend for smaller companies. Better for mid to large companies that have to manage the performance and do training Pros simple to use/ease of use is number one. helps with new hire set up and onboarding. helps with performance management Cons some times overwhelming as to what it can do that you do not really use. like a washing machine with too many features Review Source NP Nisha P. BDE Information Technology and Services Used the software for: I used a free trial ### "Leapsome review" May 12, 2025 5.0 Customer support is quick and best solution for employees. Pros Flexibility and Customization: Leapsome offers a range of features, some users feel there's room for more customization in areas like OKR configurations and automated messaging. Cons Integration is limited: I have noted that Leapsome's integration with other programs is limited. Review Source MA Moustafa A. IT Manager Retail Used the software for: 1-2 years ### "A comprehensive platform for performance management and employee growth" December 24, 2024 5.0 Leapsome is an excellent choice for companies (medium to large size) that are looking to improve the performance management, employee development and engagement. It stands out for its comprehensive feature set, ease of use and ability to drive culture of continuous feedback and growth. Pros Leapsome's performance management tools are one of the key strengths about the product, it allows for setting a personalized objectives and key results and regular check-ins. The tools are designed to ensure employees receive continuous feedback and be able to track the progress of the goals. Leapcome also enables the enterprise to implement L&D strategies very effectively, with the individual development plans and goal tracking features, it empowers the employees to take charge of their career growth. The customization and Reporting are great options in Leapsome that allows the enterprise to adapt the platform to fit our specific needs in every department. Cons The pricing is higher compared to other platforms in the market, especially if the enterprise would need to have advanced features, then this will have a huge impact on the total pricing structure. The platform is generally easy to use, however for some departments we noticed that not all the employees were able to fully utilize all of its features. Review Source ahA ady haris A. self employed E-Learning Used the software for: I used a free trial ### "User-Friendly Interface and Great Support" December 25, 2024 4.0 What really captivates me is its robust assemblage of software functions. Chief among these is the goal-setting module. If you want your objectives to align seamlessly with those of your teams and organization, then you need to set up not just a set of clear goals but also a conversation around those goals. Pros Leapsome's standout quality is its user-friendly interface. Cons A couple of weaknesses could be mentioned, perhaps—the learning curve and the limited mobile app consultation—but I think it’s safe to call Leapsome a powerful platform for something I like to think more than just a few companies at this point are aspiring to: A culture of continuous improvement, a more engaged workforce, and as some of our friends from Leapsome might put it, “substantial benefits when implemented thoughtfully.” Review Source cM colton M. lock room and receiving Building Materials Used the software for: 6-12 months ### "Amazing Product" January 2, 2025 5.0 My overall experience with this platform has been great, the simplicity is a major plus. Pros Everything that i need, all in one place Cons Honestly there was not anything that i disliked about this platform Review Source VK Varun K. Marketing Manager Marketing and Advertising Used the software for: I used a free trial ### "Best LMS Software" December 17, 2024 5.0 My best experience is the usability and saves our lot of time for the best perfomance. Pros i mostly like that templates that are more flexible and easy to analyse. Cons i did not seen any dislike in Leapsome software. Review Source GF Giorgia F. Office Manager Investment Banking Used the software for: 1-2 years ### " Running review cycles with Leapsome is much smoother than before – and now our employees are actual" March 16, 2020 5.0 We were surprised by how dynamic the platform is, encouraging mutual feedback and review best practices - clearly it’s much more than just a way to digitise administrative processes. The Leapsome team was consistently supportive throughout, and with their guidance we managed to transfer all our paperwork and processes into the system successfully. Reassuringly we could rely on a single contact person who was always there to help. Because the launch of our new performance review process using Leapsome was so helpful we’re now looking to use further features like Goals, Instant Feedback and 1-on-1 Meetings. We also plan to roll out the platform more widely, bringing it to our branches in other countries. Pros Leapsome is easy to use and sophisticated with its capabilities. You can set up review cycles super quickly using their best-practice templates, and because it’s always clear to the review participants who is submitting answers and when, employees feel a lot more involved than they did under our previous system (which was one-sided and didn’t encourage reviewees to give much input). Now that employees have to do a self-assessment before receiving a review talk, our participation rate has shot up to 100%. The review answers themselves can be framed numerically or as text, which is great because it means we get a deeper understanding of both individual reviews and each review cycle as a whole. Unlike with our old system, Leapsome gives us a way to view the data in lots of different ways with their analytics features. Cons To be honest, we didn’t encounter the cons we’d anticipated! Some felt reluctant to change our old HR system, which had been in place since around 2000, and as part of the HR team, I wondered if Leapsome would just overcomplicate a manual system I was familiar with. To our relief, it wasn’t difficult to use Leapsome at all! Our existing employees are very happy with the platform and all our new hires start using it with ease. Review Source AA Abdul-Gafar A. IT Systems Administrator Computer Software Used the software for: Less than 6 months ### "Useful Performance management tool" November 13, 2024 5.0 Pros I really like the user interface and the way things are set up in Leapsome Cons can't think of anything negative, it does exactly what it's supposed to do Review Source VK Vicki K. Head of People, Culture & Learning Computer Software Used the software for: 2+ years ### " Leapsome has helped us build a great structure for our quarterly feedback processes" February 26, 2020 5.0 We initially wanted to implement a 360-degree feedback process at Opinary. We were already doing quarterly employee satisfaction surveys and we realised from our employees that they required more feedback on their work and performance. I saw that Leapsome was recommended a lot in the HR community and having looked at a range of platforms available, I noticed that Leapsome offers the most comprehensive set of features that we would use as we continue to grow. Having implemented the platform, the level of feedback that is given and received across the company has really increased – people are becoming more self-aware and improving their performance as a result. Pros The Leapsome platform has helped us establish clear processes for our quarterly 360-degree reviews, employee satisfaction surveys and goal setting. The platform is really customisable and easily configured to fit with our processes. We actually realised that, in order to set up our processes with Leapsome, we needed to define a number of things internally which was an unexpected benefit. Having thought about how we want to handle the whole topic of feedback within Opinary, we now have a good rhythm and structure with these processes thanks to Leapsome. And the customer support team at Leapsome are really excellent and have helped us whenever needed. Cons There is really nothing to dislike. I’m very happy to have chosen Leapsome. The platform is easy to use and if I have ever needed help, the level of customer support received has been exceptional. Review Source ST Sumbul T. Knowledge Manager Human Resources Used the software for: 6-12 months ### "A very useful tool for performance management " August 19, 2022 5.0 It is a useful tool that offers a lot of flexibility for users looking to measure performance against objectives and goals. It can be used daily while still allowing users to track performance for goals. Pros Measuring performance becomes easier for teams like ours that are entirely remote. What I particularly like about Leapsome is the way it lets me manage the meeting agendas, keeping track of all objectives decided earlier and the progress on them. Cons I would say integrating objectives from different meetings together should be a useful feature to add. Review Source GV Gabriele V. CFO Computer Software Used the software for: 6-12 months ### "Leapsome is great value with lots of flexible features" March 30, 2020 5.0 We grew really quickly over the last few years and our COO wanted to put the right software in place to ensure that we could create a consistent experience across the company. Previously, some managers would run great processes with their teams but as everything was run using Excel and Powerpoint it was not uniform for everyone. Pros Before Leapsome, our previous processes were done with Excel and Powerpoint but this led to an inconsistent experience. With Leapsome, we now have a uniform experience for every employee for their annual performance reviews and it has introduced a lot more structure to the way we set and manage our company-wide goals. We’re really happy with the platform and will be making use of the automated probation period reviews soon so that new employees also get good feedback. Cons We’re really happy with the platform and anytime we have had any small issues or questions the customer support team has always solved them for us really quickly. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Leapsome Value for money Review Source KP Kamilla P. Junior Recruiter Information Technology and Services Used the software for: 6-12 months ### "Great tool" August 17, 2022 5.0 Pros You can build own questions and create assessments according to questions. Splitting to departments and seeing averages of the answers Cons Might be I am not aware, but if to remove the Head of the departments answers /team leads answers, you cannot sort the answers according to the seniority levels of each vertical. To see what is the common answers of each seniority level within the same position to pull out relevant data Review Source AP Anna P. People Operations Team Lead Food & Beverages Used the software for: 6-12 months ### "A must have tool!" August 6, 2020 5.0 The support is very helpful. There is good communication between the assigned contact partner, that is always willing to share best practices. I really like the Leapsome content (I enjoy the blog!), their philosophy and mission. Pros Overall I find Leapsome and all its features very useful and supports a full range of activities that are crucial for employee engagement. The meeting feature enabled us to create more organized meetings and follow-ups. Secondly surveys and analytics, gives a great user experience and great insights to actionable feedback. Finally, I really love the fact that Leapsome is living up to their values and is continuously developing and improving. Cons The integration of development talks with Google Calendar, and I would find very useful - implementation of an internal calendar for everyone to have an overview of ongoing or/and scheduled Leapsome activities: meetings, 1:1, development talks Review Source AK Anirudh K. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "A good OKR tracking tool " May 26, 2022 4.0 Pros Easy to setup and scale for a small org like ours. Cons Depth of features when compared to other established tools Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/) Review Source KP Kumar P. Software Engineer Information Services Used the software for: Less than 6 months ### "Best employee related Saas product." August 17, 2022 5.0 Overall experience with Leapsome have been amazing, with the help of leapsome we are able to centralise all the performance management goal setting and are also able to automate it to a large extent. Pros What I like the most about the product, is the range of things that it cover related to performance management , goal setting , dashboard, analytics, reviews etc Cons Since Leapsome covers so many operations, its somewhat harder to implement and introduce to the team as compared to other solutions. Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) The product UI was laggy. Review Source RR Richa R. Backend Engineer Computer Software Used the software for: 1-2 years ### "Amazing Performance Management System" August 17, 2022 5.0 Pros Ease of browsing feedbacks. Easy management and impressive UI. Cons Nothing as such that I disliked. So far it is good. Review Source SS Shaq S. Customer Support Agent Outsourcing/Offshoring Used the software for: Less than 6 months ### "Quality Product." August 17, 2022 5.0 It has gone well so far. Clear guidelines, ease of access and use. No complaints. Pros I enjoy that I can interact with my reviews in a modern way. My reviews are more like dialogue encouraging improvement rather than a data dump of my performance. Cons There are no missing features from my purview. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.