# Page 8 | Navan Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Navan the right Travel Management solution for you? Explore 210 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169591/TripActions/reviews

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Navan

4.6 (210)

[View alternatives](https://www.capterra.com/p/169591/TripActions/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Navan

## Showing most helpful reviews

Showing 176-200 of 210 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TM

Tiffany M.  
Field Sales Rep  
Information Technology and Services  
Used the software for: 6-12 months

### "Amazing, but why not offer all the available price points???"

July 16, 2019

5.0

Pros

The mobile funcationality was great. I can easily make changes from my mobile app and get a chat going with a customer service rep in moments.

Cons

At times, I was able to find better price points on flights directly from the Delta or Southwest website. That being said, I purchased outside of the app which defeated the point of using it.

Review Source

WS

Wayne S.  
Regional Vice President  
Financial Services  
Used the software for: Less than 6 months

### "White Glove Service"

July 23, 2019

5.0

It's been great using TripActions. I used to book travel through individual airline, hotel, and car rental sites. This is way quicker and less stressful

Pros

What I like most is ease of use and its available as an app as well. I'm in the field a lot so I book from my phone and computer the same. Its great both ways.

Cons

So far i haven't had any issues with the software

Review Source

LS

Lawrence S.  
Marketing Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Easy and efficient"

July 30, 2019

5.0

Pros

Trip Actions makes everything simple, which in the world of last-minute bookings and searches, is greatly appreciated. The UI is very intuitive / small learning curve.

Cons

Flights in particular don't seem to aggregate to the lowest prices seen on other sites - wish some of the more aggressive rates could be available here.

Review Source

TO

Tim O.  
Sales Director  
Internet  
Used the software for: 1-2 years

### "Positive Experience"

July 23, 2019

5.0

Pros

Makes it easy to use and book travel, love the rebates and rewards program, and customer service is great!

Cons

Nothing to complain and have a great overall experience

Review Source

AH

Amy H.  
Operations Manager  
Computer Software  
Used the software for: Less than 6 months

### "We have just started with TripActions, and it is pretty slow ramping up. "

July 24, 2018

4.0

Tracking on travel.

Pros

I love that it incentivizes more cost effective travel and accommodations. Creating better behavior in booking travel seems to be more rewarding for most people. I also enjoy that it is not a monthly cost that we are locked into, it is pay to play. With the size of my company, that makes a lot of financial sense.

Cons

I think it would be great if TripActions could work on a sort of rubric for what limits/budgets they suggest for all major cities. This would help in setting up the any sort of limitations for travelers.

Review Source

LK

Lisa K.  
software engineer  
Computer Software  
Used the software for: Less than 6 months

### "i like it"

February 14, 2020

5.0

it was great

Pros

\- easy to use - trip related itineraries in one place - option to lyft to particular trip location - checking in on the app and scanning app instead of paper when onboarding - no papers were printed

Cons

maybe that the lyft routes gave me weird routing? it would be nice to see selections of routes before going on the lyft app

Review Source

MLD

Mary Lee D.  
Senior Director of Strategy  
Architecture & Planning  
Used the software for: 1-2 years

### "TripActions "

February 24, 2020

4.0

Pros

It's easy to use. And the support is great.

Cons

Can't think of anything. It's been reliable and effective.

Review Source

LR

Lindsay R.  
Content Manager  
Medical Devices  
Used the software for: 6-12 months

### "Easy to use with responsive customer service"

February 18, 2020

5.0

Pros

It's easy to use and find what you need and the filters are great. Also the customer service is prompt and very helpful and friendly.

Cons

Having to log into another platform. However, once you're logged in it streamlines other websites and options, creating a nice experience.

Review Source

SV

Sean V.  
Account Executive  
Computer Software  
Used the software for: 6-12 months

### "Sales Rep User Review"

August 6, 2019

5.0

The customer support is the best!

Pros

\-Ease of use -Ability to have Corporate CC pay for trips, instead of waiting for reimbursement -Ability to earn Amazon dollars as those are valuable to my family

Cons

\-Eventhough I listed ease of use as Pro, the UI could use some simplification

Review Source

VR

Verified Reviewer  
Customer Success Manager  
Computer Software  
Used the software for: Less than 6 months

### "TripActions Makes works travel easy"

April 26, 2019

5.0

Pros

I like the ease of booking on TripActions. I can easily use my personal payment or the company card and the information feeds directly into our reimbursement software.

Cons

I have not had any bad experiences with TripActions.

Review Source

TL

Tiffany L.  
Registered Medical Assistant  
Medical Practice  
Used the software for: 1-2 years

### "Great Program "

July 23, 2019

5.0

Pros

The software, app, and site are very easy to navigate

Cons

I really do not have any cons about the soffware

Review Source

VK

Victoria K.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Thank Goodness for TripActions"

July 16, 2019

5.0

Pros

This software literally takes all of the stress out of my travel planning. It shows me the best value for my dollar and I actually really love that it shows me where my colleagues have stayed before. Best feedback is via word of mouth! To top it all all, the customer service is exceptional! I've had to chat in a few times to have some things adjusted for business travel and they quickly took care of EVERYTHING for me. It seriously was a breeze. 10/10 would recommend to any business. We are lucky to have TripActions!

Cons

Literally nothing. It's so easy to use.

Review Source

Chris M.  
Account Executive  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Great tool for business travel"

November 20, 2019

5.0

Pros

I have used it several times for out of state travel. Navigating was easy to use and booking and updates were hassle free.

Cons

The user experience has been great. No issues.

Review Source

SK

Seema K.  
CMO  
Computer Software  
Used the software for: 6-12 months

### "Travel booking is easy with TripActions"

July 16, 2019

5.0

Pros

Super easy to use, easy to book seats on air travel, great modern UI, and customer service is incredible.

Cons

Nothing. A few of my colleagues have experienced customer service issues but I have not.

Review Source

vK

victor K.  
Relationship Manager  
Banking  
Used the software for: 6-12 months

### "Ease of use"

July 23, 2019

5.0

Great experience and the support team has always gotten me through any questions in a timely manner.

Pros

Ease of use and the support is spot on, love the app as well.

Cons

I wish I could cancel flights or changes flights easier.

Review Source

LS

Lucy S.  
Business Development  
Food & Beverages  
Used the software for: Less than 6 months

### "Best Variety of Options for Booking Business Travel"

February 24, 2020

5.0

Pros

I liked that there were plenty of options and you could save your company money and be rewarded with Amazon credit.

Cons

I do not pay the booking fee, but that would probably be my least favorite feature.

Review Source

LF

Laura F.  
Sr. Director Comms  
Consumer Electronics  
Used the software for: 6-12 months

### "Super intuitive and helpful for organizing travel "

February 17, 2020

5.0

Pros

TripActions is so easy to use and makes planning travel a snap.

Cons

Sometimes I can't find the specific hotels I want based on where events are taking place.

Review Source

LS

Luis S.  
Global Head of Vendor Management  
Financial Services  
Used the software for: 6-12 months

### "Great Customer Service"

February 18, 2020

5.0

Pros

Easy to book travels, great customer service and flexibility to accommodate my business travel plans.

Cons

Flight options can be limited some times.

Review Source

TD

Taylor D.  
Marketing  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "So easy and convenient"

July 24, 2019

5.0

Pros

Made booking trips so easy and great that you don't have to use your personal card

Cons

It seems like there are fewer flight options

Review Source

TB

Tiffany B.  
Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Awesome Action "

July 16, 2019

5.0

Pros

Ease of booking hotels near work locations.

Cons

Nothing stands out as a big negative to me.

Review Source

LS

Lizzy S.  
Senior Marketing Manager  
Retail  
Used the software for: Less than 6 months

### "Love The New System"

February 16, 2020

5.0

Pros

Easy to see what is in and out of policy and great filters to select from to find the best options.

Cons

Nothing of notice so far - things have been pretty easy to adjust to.

Review Source

TL

Travis L.  
Technical Account Manager  
Financial Services  
Used the software for: Less than 6 months

### "Great product!"

July 30, 2019

5.0

TripActions has helped us empower employees to save money for the company & clients!

Pros

Love how easy it is to use, the fact that it optimizes for reward programs (sky miles, hotel reward programs, etc) and the ability to save money for the company while earning rewards!

Cons

Would love to see the ability to select alternative cabin options for Delta in the future!

Review Source

SH

Silva H.  
Sr Director, Electric POwer Conversion  
Automotive  
Used the software for: Less than 6 months

### "TripActions"

July 30, 2019

4.0

Positive Easier, less cumbersome booking Great emergency on-line support; used this feature multiple times to adjust the travel

Pros

On line support Mobile app Awareness of what colleagues are booking

Cons

Not completely clear which reservations are prepaid and which are not Not knowing easily through which site was hotel booking accomplished

Review Source

FB

Francesca B.  
Sr. Customer Marketing Program Manager  
Computer Software  
Used the software for: Less than 6 months

### "TripActions Does What You Expect"

December 5, 2019

4.0

I imagine it's great for finance teams, as it centralizes all transportation and lodging expenses.

Pros

TripActions is a software I've used at two different companies now. It's a good UI/UX and gets the job done.

Cons

TripActions doesn't blow the other travel software platforms out of the water. It's pretty right down the middle. No wow factor.

Review Source

wB

wolfgang B.  
OS Supervsior  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Quality service for employee traveling "

July 16, 2019

5.0

Trip actions makes it easy to set up and coordinate your travel with fellow employees. I really like the Amazon rewards as well.

Pros

The website makes it easy and efficient to book travel , change plans and keep tract of expenses. Trip actions takes the hassle out of traveling and booking.

Cons

I don't have a complaints or suggestions , The

Review Source

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