# Page 5 | Navan Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Navan the right Travel Management solution for you? Explore 210 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169591/TripActions/reviews

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Navan

4.6 (210)

[View alternatives](https://www.capterra.com/p/169591/TripActions/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Navan

## Showing most helpful reviews

Showing 101-125 of 210 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Stephanie S.  
Director, Demand Generation & Field Marketing  
Computer Software  
Used the software for: 1-2 years

### "Best travel software I've used"

July 23, 2019

5.0

A+

Pros

Customer service is likely one of the best things TripActions has to offer. Whenever a flight gets delayed/cancelled or something is going on they always let me know before the airline even does. Plus it's great to get Amazon credit for booking within the company asks. Product is easy to use and never gives me headaches like Concur used to do.

Cons

Nothing really comes to mind if I'm being honest.

Switched from

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

Kespry has always used TA, the companies before have used Concur and I never really liked it

Review Source

SS

Sara S.  
Marketing Coordinator  
Computer Software  
Used the software for: 6-12 months

### "Straightforward and easy to use"

July 23, 2019

5.0

I love that there's one central place to book all trips, where the payment is connected directly to the company and you can link your frequent travel numbers within the app. It's wonderful that TripActions tries to maximize your individual reward memberships to get you the best travel deal for you and your company.

Pros

Extremely easy to search for and book hotels or flights. I love the text reminders about delayed flights and the comprehensive itinerary once travel is booked.

Cons

Wish you could save searches of flights and trips, as we must get our travel approved and can't always book right away.

Review Source

TL

Tristan L.  
Marketing Specialist  
Internet  
Used the software for: 1-2 years

### "Excellent Customer Support"

July 16, 2019

5.0

Pros

The customer service is absolutely top notch. Before switching to being a user in Marketing I was in Recruiting and booked 5-10 flights and hotels a day for guests. Whenever I was in the office on a Friday at 7pm trying to arrange an onsite for Monday from Europe to U.S. I was always supported by the best Customer Support team that I have ever encountered. Great solutions, quick replies, and great conversations.

Cons

As an administrator, I would have liked quicker followups for hotels that were blacklisted due significant issues i.e. cancelling and not notifying candidates. As a user now in Marketing and booking own flights, I have no complaints and super impressed.

Review Source

TM

Tim M.  
Sales executive  
Computer Software  
Used the software for: 1-2 years

### "Great people make a great Company. "

July 16, 2019

5.0

Pros

The support and people I have worked with. It is clear that they care and want me to have the best experience. That means everyone to me and they deliver every time.

Cons

Can sometimes find cheaper rooms going directly to Marriott. I am a rewards customer and rooms that show as “not available “ are on the Marriott site.

Review Source

ZC

Zach C.  
Sales manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Incredible User Experience"

July 23, 2019

4.0

Pros

The ease of use in booking hotels, flights or rental cars is second to none. I’ve never used another software for booking travel that is as simple to navigate.

Cons

I’m not convinced the best prices always appear for flights specifically. I’ve looked at airline sites to compare and find lower prices for the same flight.

Review Source

UM

Uchechi M.  
Community Associate  
Internet  
Used the software for: 1-2 years

### "TripActions Review"

July 16, 2019

5.0

My experience with TripActions was awesome!! It is very user-friendly. They provide the best deals on hotels and flights. I loved that they provide live support from real people. I needed to add an extra day for my hotel booking and the TripActions agent fought tirelessly to make this happen for me and in a timely manner.

Pros

I like that they provide live Support on their website.

Cons

There wasn't anything that I didn't like.

Review Source

VR

Verified Reviewer  
Project Manager  
Computer Software  
Used the software for: I used a free trial

### "Great tool but a bit needy and risky"

December 3, 2020

4.0

Great analysis and data for company but not suitable to run as a stand-alone travel solution.

Pros

Interface and analytics is extremely impressive. The analysis for the company is really beneficial and the offering for price optimisation of rates for most used services is great.

Cons

The specific expense solution developed is not sufficient for corporate needs. You will always need an extra tool to administer this. Also - not really sufficient for global companies - best for the Americas.

Review Source

LL

Lee L.  
Vice President  
Insurance  
Used the software for: 1-2 years

### "A Vital Tool For Business Travel"

February 14, 2020

5.0

TripActions gives me one place to handle all my business travel and the rewards program benefits both the employer and traveler.

Pros

TripActions allows me to easily search for the best options for all of my business travel easily and with responsive customer service staff always at the ready.

Cons

Not always the best pricing in the marketplace.

Review Source

WF

William F.  
Dir Whs Operations and Installation  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Ease Of Use"

July 16, 2019

5.0

Overall been extremely pleased with the application and speed of service.

Pros

The app and on-line interface is easy to use. Changes are made quickly with the app even for airline changes. Offers great deals on Hotels and Cars. As a user being able to see my itinerary all in once place and make changes quickly is important to me.

Cons

Some airlines require TripActions to contact them for changes but the staff is very responsive and the IM service helps you do it on the road.

Review Source

VR

Verified Reviewer  
Product & Operations Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Tripactions review"

December 13, 2019

5.0

It's a great "business trip manager" tool for our company. It helps to make the process easy and efficient.

Pros

It's a great tool which makes it easy for all employees to manage business trips: booking flights, cars, hotels. I love UX and saved a lot of time using TripActions.

Cons

I noticed once that it didn't offer me options that I knew were available. I still could select the optimal for me but looks like this is an area for improvement.

Review Source

SK

Simi K.  
Technical Account Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Experience"

August 1, 2019

5.0

Overall had an awesome experience with booking my travel plans along with my team.

Pros

I was the first time user in January when I used Trip Actions software to book my official trip. I had no issues. It was self explanatory and very easy to use.

Cons

Nothing I can say at this time about the software that I didn't like.

Review Source

LP

Lia P.  
Sr Data Visualization Designer  
Biotechnology  
Used the software for: 6-12 months

### "Using TripActions is a sigh of relief"

February 14, 2020

5.0

Booking flights is so simple, as is booking hotels.

Pros

Clean, clear UI makes it fairly obvious what I need to do and, maybe more importantly, it's obvious how to do it.

Cons

I really do not appreciate getting random "notifications" that are NOT related to any bookings I've made, that simply force me to open the app to make the red notification icon go away. And all it was there for was to "remind" me that there is a chat person available if I ever need it.

Review Source

AS

Andrei S.  
Software Engineer  
Computer Software  
Used the software for: 2+ years

### "Great for business travel"

December 20, 2021

5.0

Pros

This software is great for using when tracking the business travel. Fairly easy to use with intuitive interface. Easy to upload expense receipts.

Cons

There is no red flags per se, but I thing i would recommend is improving search engine and making it optimized for the current user.

Review Source

VR

Verified Reviewer  
Marketing Content Manager  
Computer Software  
Used the software for: Less than 6 months

### "Great travel software!"

November 13, 2018

5.0

Pros

All of our travel for our entire company is able to be done through one place. No more searching through multiple websites to find the best price and then trying to keep track of confirmation numbers. TripActions can do it all.

Cons

As with any software, there is a little learning curve to find what you want but it's fairly simple and easy to learn.

Review Source

SK

Shekhar K.  
Software Engineer  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Great Customer Service"

July 16, 2019

5.0

So easy to book business travel and get support.

Pros

First off, it's super easy to understand what you are doing and choose between options. Second, when I got stuck in a weird case (between cancellations), I fired up chat and was seamlessly supported through the process quickly and clearly.

Cons

Only thing was that my KTN didn't seem to get to the boarding pass. Not sure if that was me or trip actions, but it's definitely in the system.

Review Source

GG

Gabi G.  
QA TEAM LEAD  
Computer Software  
Used the software for: 6-12 months

### "Very good app to manage trips in the organisation"

June 29, 2022

5.0

Pros

It's very easy to book flight or hotel. The expanses are also easy to manage, during corona days it's also sending alerts of new restrictions.

Cons

I wasn't aware of this kind of apps exists before, don't have anything that I didn't like.

Review Source

VR

Verified Reviewer  
Fleet Operations Lead  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "TripActions Review By Lyft Employee"

July 16, 2019

5.0

I use the program frequently and have had overall good results. Earning amazon rewards is also a great perk!

Pros

Easy to sort and search for hotels. Clearly shows which hotels are within policy and closest proximity to the meeting location. Also easily filtered for Marriott Bonvoy properties.

Cons

The the screen is constantly reloading and asking to update the prices.

Review Source

SS

Simone S.  
Event Coordinator  
Construction  
Used the software for: 1-2 years

### "So Easy!"

July 24, 2019

5.0

It has helped me book quickly and within price range. They also solve my traveling owes quicker than service onsite.

Pros

\-Quick and they are always solving any issues on the day of travel.

Cons

I love everything about Trip Actions. They are always on point.

Review Source

SM

Shantel M.  
Business Development  
Consumer Services  
Used the software for: 6-12 months

### "Saves so much time"

July 23, 2019

5.0

Makes booking bulk travel so much easier, especially with employees coming from various places.

Pros

Love being able to utilize TripActions when booking a work related travel. Instead of having to email back & forth about preferred flight times, I can look at all the available options on my own & book it myself. The options to earn rewards by booking less expensive flights is a great perk too!

Cons

I haven't come across any issues so far.

Review Source

TF

Tomi F.  
Account Manager  
Computer Software  
Used the software for: Less than 6 months

### "SO easy to use!"

July 16, 2019

5.0

Pros

SO easy to use! I love the 24/7 hour support and the help that the Trip Actions team provides for me. They make painful travel extremely painless. I have recommended TripActions to several of my friends. Also - the rewards are awesome!

Cons

The colors, sometimes the vast number of options can be confusing... other than that - really nothing!

Switched from

[Egencia](https://www.capterra.com/p/170787/Egencia/)

I am not sure - as I didn't make the decision to change, but my guess is that it was NOT easy to use and had a lot of complaints among our folks that travel.

Review Source

aR

annabelle R.  
Account executive  
Computer Software  
Used the software for: 6-12 months

### "Arnaque "

December 7, 2022

1.0

Catastrophique

Pros

Aucun, rien à dire, tout est mauvais, de la plateforme elle même au SAV

Cons

Tripactions est un revendeur frauduleux. J'ai fait une réservation d'un hotel très couteux via leur plateforme. Mon manager n'a pas pu valider cette demande dans les 24heures. Elle a donc été automatiquement annulée et débitée. En appelant l'hotel, ils m'ont confirmé que Tripactions avait annulé la réservation, dans les délais impartis par l'hotel qui ne procédait à aucune rétention financière. C'est donc Tripactions qui a gardé l'intégralité de la somme et a refusé de trouver une solution pour me loger.

Review Source

LR

Luigi R.  
Account Executive  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great Travel Software"

April 11, 2024

5.0

Pros

Very easy to use software. As user you can get special prices for hotels when booking via Navan

Cons

you have to manually remove some filters you used in previous searches, otherwise you risk too see only a small part of the results

Review Source

VR

Verified Reviewer  
Project Coordinator  
Automotive  
Used the software for: 6-12 months

### "Review"

February 18, 2020

5.0

Pros

Ease of use and friendliness of staff and support

Cons

Finding out after the fact about being taxed as income tax

Review Source

TL

Timothy L.  
Solutions Architect  
Computer Software  
Used the software for: 6-12 months

### "Streamlined end-to-end travel experience with great support"

August 8, 2019

5.0

A much better product than any I've used before for corporate travel. Easy search and booking experience. Great reminders and flight confirmation service. Integration with Expensify a plus. Really appreciate the prompt, interactive support I got when multiple flights were canceled and I faced a weekend away from home.

Pros

Flight and hotel search features Trip reminders and links to confirm flights Integration with Expensify Web or mobile app access Extremely helpful support in event of travel issues

Cons

No big complaints Occasional issues with properties available in search being unavailable when I go to book Also some differences in effectiveness between support team members. Some went above and beyond, others left to to my own devices a little more

Review Source

LI

Luke I.  
Office Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "TripActions Review "

February 26, 2020

4.0

Pros

I enjoy the great user interface. I enjoy the recommendations for hotels and flights based on price and other factors. I also like that it can store all company booking information in one place for easy searching late on.

Cons

The customer service can sometimes be clunky when it comes to co-ordinating large room bookings at hotels.

Review Source

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