# Page 4 | Navan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Navan the right Travel Management solution for you? Explore 210 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169591/TripActions/reviews --- Navan 4.6 (210) [View alternatives](https://www.capterra.com/p/169591/TripActions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Navan ## Showing most helpful reviews Showing 76-100 of 210 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris M. Case Manager Mental Health Care Used the software for: Less than 6 months ### "Platform that makes planning a trip easy!" September 30, 2019 5.0 I highly recommend TripActions to anyone that has to travel. You can use it both for businessĀ and personal use. Pros I've recently started using TripActions and I like how their website is user friendly. You can compare costs from different airlines and hotels and choose the best that suits your needs and budget. It also recommends airlines and hotels from previous bookings making the entire process seamless. Lastly, their customer service is fantastic and super friendly whether it is on the phone or via their chat. Cons I don't have anything bad to say about TripActions. I just wish there was a way to get hotels.com rewards. I spoke to their customer service about it and they said that they are working on it. Review Source Liam H. Senior Technical Support Representative Financial Services Used the software for: 6-12 months ### "LOVE TripActions" March 3, 2020 5.0 Overall, I would definitely recommend TripActions to others. The platform is easy to understand and navigate. There are great features to compare flights and change flights if you need to. TripActions Customer SUpport is awesome. I once had to change flights last minute and they helped me navigate the whole process and even called the airline for me. 10/10 experience. Pros TripActions is incredibly easy to use. I love the ability to compare different flights across the platform. Additionally, TripActions Customer Support team is top-notch. Quick Responses and Invaluable Support! Cons I've found that TripActions does not always present the cheapest flights. I've actually found flights at the same time to the same locations for 100s of dollars less in some instances. Review Source VR Verified Reviewer Sr. HR Ops Associate Health, Wellness and Fitness Used the software for: 1-2 years ### "Super Easy Interface" July 23, 2019 5.0 TripActions makes traveling for business super simple and the rewards for making smarter choices are a great perk! Pros The interface is super easy to use and their customer service is top notch. Cons There is nothing I do not like about it. Review Source TB Tyler B. Account Executive Sports Used the software for: 1-2 years ### "TripActions Review" July 16, 2019 5.0 Pros I like the filters for navigating the platform. It makes it very easy to find hotels, flights, and rental cars. I love getting money back while saving my company money. This has to be the best model in the industry. Cons I do find that some hotels do not get listed on the site by cross referencing them to a home site like marriott.com. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) I changed companies. Review Source VR Verified Reviewer Solutions Engineering Lead Computer Software Used the software for: 1-2 years ### "TripActions has made organising travel so much easier for me" September 13, 2019 5.0 TripActions has made organising my travel so much easier and allowed me to save the company money while doing so. Pros TripActions makes it incredibly easy for me to book travel in the most cost effective way for the company. I love the incentives to save the company money, but it's actually the ease of use of TripActions that is the best part. I can get travel booked on my phone with a handful of taps. Cons The only downside for me of TripActions is the fact that all travel is booked in US dollars, which results in foreign currency conversion charges on my credit card. Review Source Lauren S. EA Computer Software Used the software for: 6-12 months ### "great!" February 20, 2020 5.0 Pros Super easy to use-- the agents are extremely helpful and quick to respond Cons The 70 dollar service fee is a bit steep Review Source KD Kate D. Product Manager Computer Software Used the software for: 1-2 years ### "Surprisingly fun to use travel booking service" November 30, 2021 5.0 Pros How TripActions incentivizes employees to book lower fares and hotels rooms in exchange from Amazon gift cards. Very innovative and provides value to the user and company. The chat support is also amazing, best support that I've ever received from a travel booking site. Typically the support response time is immediate, there's very little waiting. The support staff is extremely knowledgable and can help make booking changes immediately. With chat everything is documented and there is no confusion. Cons Organization of the search results can be somewhat confusing since sometimes 3rd party site results are also added to the organic search results. Occasionally the hotel listings are more expensive that what I can find directly from the hotel site itself. Review Source VR Verified Reviewer Product director Computer Hardware Used the software for: 6-12 months ### "Easy to use, beautiful design, great customer support" July 30, 2019 5.0 Pros \- visibility into travel options - ease of travel planning and booking - great incentives for economy travel options - Beautiful, intuitive design and feature set - great customer support Cons Honestly nothing. Trip actions is currently my number one favorite piece of software. Review Source YC Yulan C. Account Manager Online Media Used the software for: 6-12 months ### "Easy to Use with good customer services" July 23, 2019 4.0 I use TripActions mainly for my business trips. Overall good experience as the tool is easy and intuitive to use and make my trip planning organized. The customer support is very responsive and supportive. TripActions automatically adds my expenses to my reimbursement reporting. Pros Easy to useļ¼ŒUser Portal is clear and intuitive! TripActions can be integrated with my company 's expense system and make my reimbursement so much easier. Notifications are useful as reminders before the trip. Customer support has been helpful! Cons Hotel and Flight prices seem to be higher than market price. Refundable hotels are higher price than non-refundable hotels, I wish they are all refundable options for safety and in case of unwanted emergency. Review Source Todd R. Director of Sales Real Estate Used the software for: 1-2 years ### "Easy to use - and high confidence" July 16, 2019 5.0 It is nice to have a centralized place that the entire company uses. Pros Simple and straight-forward to use, I like the interface, but what I appreciate is the app "remembers" my previous trips. Like most, I typically travel to the same places throughout the year and these previous "Trip Actions" are easily duplicated. Cons I would like to see our company's travel policies - so I can quickly reference them when making decisions on future travel. Review Source VR Verified Reviewer Product Manager Internet Used the software for: Less than 6 months ### "Consumer grade travel booking for the corporate context" September 26, 2020 4.0 Consumer-grade user experience that's very employee-friendly. Pros Basically as easy to use as Google Flights or Kayak when it comes to booking corporate flights. Friendly, intuitive user experience that shows you options in a way that anybody who uses the aforementioned sites could easily use. Showing in policy v. not in policy is super useful and saves a lot of time for regular users. Same with seeing how many seats left in a flight. Cons Honestly not much to not like, at least from the perspective of an end user. Perhaps one of the people in HR who manages configuring the expenses/travel policies will have a different take. Review Source LD Lee D. Sr. Manager, Field Enablement Information Technology and Services Used the software for: Less than 6 months ### "Excellent communication" February 27, 2020 5.0 Fun and pleasurable. The gift card aspect creates a gamification experience that makes booking work travel fun... I honestly can't believe I just typed that, but its true! Pros I love the swift and helpful communication that accompanies this service. I have reached out a few times for support, and each time a representative has been incredibly helpful and responsive. Cons No complaints--I have had only good experiences using tripactions Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Company used tripactions Review Source Elizabeth M. Sales Director Marketing and Advertising Used the software for: 6-12 months ### "Sold - even like to use for personal" December 6, 2019 5.0 Overall this has been an incredible solution that allows my managers to easily see and view my travel plans, and me to manage my travel easily. Pros I love that this aggregates everything into one place, helps me make sure I've set up everything I need for a trip. I use this even for personal trips to plan them because it's such a useful program. I've had several last minute changes/needs, and using the chat program makes it so easy to solve problems quickly. Cons I don't like the fees, which discourages me from using for personal. I also have encountered some random errors that aren't clearly explained. Review Source TK Tucker K. Account Executive Sports Used the software for: 1-2 years ### "TripActions Review" July 23, 2019 5.0 Overall, I love TripActions. I use it for all my travel whether it be business or travel. The use of TripActions has become a major benefit to working for Hudl especially since a job in sales requires a lot of travel. Pros \-Customer support -Interface on web and mobile -Prioritizing customer loyalty programs -Amazon rewards Cons \-Hard to find flights with flexible travel dates. Have to try searches multiple times or open multiple tabs to find best deal. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Review Source ZL Zev L. Sales Engineering Manager Computer Software Used the software for: 1-2 years ### "Streamlines bookings, with no real disadvantages vs booking direct" July 16, 2019 5.0 Pros I'm not particularly airline loyal, and Tripactions seems to provide all the same flights that are available in search engines like Kayak, at the same prices, and passes all of my traveler information back into the airlines booking systems. It's totally seamless, and prevents me from having to keep my info up to date in multiple airline websites. It's cut down significantly on the amount of time I have to spend booking flights for work. Their support has also been incredibly helpful in rebooking flights when I've needed it. They get things done quickly without any hassle. Cons I've heard that folks with high status don't love it because they don't receive the same customer service they'd get if they were booking direct, but I haven't experienced that. Review Source TE TJ E. AE Telecommunications Used the software for: 1-2 years ### "Work Travel is now easy!" July 16, 2019 5.0 My experience has always been great. I love the fact that work travel is much easier using TripActions. The only downside is hearing my wife watch how easy it is for me to book travel and difficult it is for her (Not having tripactions for work). Pros Love the ease of use. Whenever I book travel it automatically gets me taking care. All set! Cons I did like the fact that we needed approval to make changes. I would like to be able to make changes and then have it either approved or denied by workforce. Review Source Jeremiah D. Sales Consultant, Partnership Development Computer Software Used the software for: 1-2 years ### "Helpful some of the time" September 11, 2019 3.0 As someone that travels often I'm often frustrated with some of the assumptions or limitations. Pros I can appreciate how a full itinerary can be viewed in one place. If you start with a flight, TripActions can help fill in the gaps (location and time of rental car pick up, etc). Cons Tagging, reporting, and other settings can be tricky to navigate. It's also a bit expensive for what you get. Review Source Yoni A. Lead Customer Success Manager Marketing and Advertising Used the software for: 6-12 months ### "Trip Actions Review" July 17, 2019 4.0 Pros Trip Actions Customer Service is excellent. I use the chat, and the personal are extremely helpful. Cons Frequently I find cheaper deals by going directly to the vendors Review Source ZH Zachary H. Localization Project Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Always easy to use and great customer support" July 23, 2019 5.0 TripActions makes business travel super easy. My flight got canceled due to aircraft issues while I was out of the country and TripActions saved the day by getting me on a new flight right away. 10/10 would use again. Pros Easy to get in touch with customer support when I have an issue. Clear communication about internal travel policies. Easy to navigate interface. Cons Nothing I can think of. This is a really great platform Switched from [NexTravel](https://www.capterra.com/p/160530/NexTravel/) Because NexTravel sucked. Review Source MW Manfred W. Associate travel agent Airlines/Aviation Used the software for: 6-12 months ### "Travel Management App TripActions" September 20, 2022 5.0 Fast, easy to use, hassle free, always in policy Pros I loved the simplicity of use and the easy way to expense out of pocket expenses Cons It took so long for me to know it, now I only use this one Review Source Lindsey M. Senior Manager, Demand Generation Computer Software Used the software for: 1-2 years ### "Great Business Travel Application" February 14, 2020 5.0 Pros They accept my own airline loyalty number to apply to business travel. They also incentivize the traveler to book cheaper flights by sending the incentive (Amazon card) directly to the user if they book a flight that is cheaper. Cons Nothing, really. Sometimes there are more options if you book directly with the airlines, but it hasn't been a problem for me. Review Source tG thiyagarajan G. Sr Software Manager Airlines/Aviation Used the software for: Less than 6 months ### "Good Software" July 16, 2019 5.0 Great..Improvement on Fare group shopping and categorization Pros Usable interface and easy navigation.Good reference points and easy/affordable price points on different airports. Cons we should add more functionalities on the ancillary and LBS(leg based shopping) Alternatives considered [Perk](https://www.capterra.com/p/171040/TravelPerk/) Reason for choosing Navan easy interface,reliable one..Program setup is a breeze,travellers visible policy,24/7 live support. Review Source JZ Jahan Z. Dealer Success Manager Automotive Used the software for: 1-2 years ### "Easy to use and very useful" July 24, 2019 5.0 It's easy and allows my team and I to easily sync up travel plans and even earn rewards. Pros It makes scheduling travel very easy, allowing me to create my entire trip within the app. I can then easily push my expenses to get reimbursed with minimal effort. Cons Sometimes I am able to find rental vehicles for cheaper or may even find more vehicles are available then the app shows by going directly through national. Review Source LH LESLEY H. Services Principal Internet Used the software for: 2+ years ### "Not that easy to use" February 18, 2020 3.0 Pros Love that I can access a live person anytime. Cons It can take forever to figure out the right hotel -- which has points, which has refundable rates at what price -- it's so time consuming. Can't change hotel reservations once made Review Source JH Julie H. Senior Accountant Accounting Used the software for: 2+ years ### "Easy - worth the cost if only for reporting" October 27, 2020 5.0 TripActions has been an incredibly helpful tool. Even if the actual trip prices aren't always cheaper, the administrative time savings is still worth it. Pros Reporting. You can get any information you need from their reporting tool which has been IMMENSELY helpful during audit season. We don't use them, but the Controls ability is awesome. You can set any level of controls that you need if you have budgetary concerns. TripActions will reconcile with your credit card transactions. Amazing. Cons It does not always find the cheapest option. I can often find something cheaper just on Expedia which is odd. Review Source Similar Products Featured