# Navan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Navan the right Travel Management solution for you? Explore 210 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169591/TripActions/reviews --- Navan 4.6 (210) [View alternatives](https://www.capterra.com/p/169591/TripActions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Navan Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews CC Chris C Manager, Business DevelopmentSports, 201 - 500 employeesUsed the software for: 6-12 months. “It allows you to easily see various flights and trips you have upcoming.“ October 16, 2025 Mikey B RecruiterInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The map interface for viewing hotels was frustrating with some notable glitches i.e. the zoom being reset / map resetting after viewing hotels.“ May 24, 2025 CC Chris C Manager, Business DevelopmentSports, 201 - 500 employeesUsed the software for: 6-12 months. “I also very much appreciate the notifications on when to check in and any upcoming changes for flights.“ October 16, 2025 Nikita V Supply Chain ManagerAirlines/Aviation, 51 - 200 employeesUsed the software for: More than 2 years. “You are stuck only with Navan booking options, some areas and destinations can be incredibly expensive for now reason if booking via the app.“ July 12, 2024 DP Dion P Management AccountantConsumer Services, 201 - 500 employeesUsed the software for: 6-12 months. “Really good way to track my companys expense management as it provides me good details.“ October 15, 2025 RC Regina C Credit SpecialistAccounting, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The notifications are too frequent and sometimes irrelevant.“ May 14, 2025 RC Regina C Credit SpecialistAccounting, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “It offers a quick and convenient way to schedule travel and get reimbursed for company related expenses.“ May 14, 2025 KR Kim R Commission and Expense Specialist Marketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “Have had receipts showing we used a credit, but then got charged for that 'credit' when booking on top of the full price of the tickets.“ May 2, 2023 ## Showing most helpful reviews Showing 1-25 of 210 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacob W. Account Executive Internet Used the software for: 6-12 months ### "Best expense tool on the market" August 5, 2025 5.0 Pros Best expense tool I've used. UI is great, can submit very easily, and even book flights. Has been a breeze using. Cons There's nothing I dislike about navan. I feel like it's better than having to use multiple tools to manage. Review Source RP Randy P. Account manager Computer Software Used the software for: 2+ years ### "Top-tier product for travel and expense management" May 25, 2025 5.0 Great product to plan business trips and manage expenses on the go with the mobile app. I've used different products in the past and Navan shows top-tier in what they do Pros Planning trips and hotels is super easy and manage expenses from the same place, also on the phone app, takes a lot of hassle away of planning business trips Cons Changing a flight or hotel is sometimes a bit tricky, but the support staff is very helpful and quick to get back. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Better user experience and better travel management Review Source VR Verified Reviewer Software Support Analyst Government Administration Used the software for: 1-2 years ### "Travel expensing simplified" February 19, 2026 4.0 Clean and intuitive interface for employees to book flights, hotels, and rental cars without training. Pros The interface is clean and intuitive, making it simple for employees to book flights, hotels, and rental cars without training. Cons The search results for flights or hotels can sometimes be more limited or pricier compared to searching directly on consumer sites like Google Flights or Expedia. Review Source JB Jim B. Assistant Controller Computer Software Used the software for: 1-2 years ### "Decent expense report tool" December 13, 2024 3.0 Overall, decent, but there is room for improvement. Travel booking is easy, expense submission is good, but many of the admin features are cumbersome - requiring a lot of data cleaning. Pros We are using Navan for both travel booking and travel expenses. It is very easy for travelers to book trips and submit expenses. Cons Being the admin to the system is a struggle. It does not feel like Navan is designed with the admin in mind. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) At the time, Expensify did not offer travel booking. Review Source AG Alex G. Manager Accounting Used the software for: 6-12 months ### "Save time, gain efficiency, and reduce costs " January 2, 2026 5.0 Pros Streamline your corporate travel management and expense processes in one app. Save time, gain efficiency, and reduce costs with this powerful, all-in-one. Cons Nothing that comes in mind and its a great tool Save time, gain efficiency, and reduce costs for my company Review Source CV Crystal V. Customer Marketing Specialist Information Technology and Services Used the software for: 2+ years ### "All in one booking tool for travel" August 28, 2025 5.0 Managing travel and being able to refer back to past travel bookings is so helpful. You can re-book a hotel that you liked from before simply by looking up your past bookings. There are tabs for past travel and upcoming travel. Pros I love that you can manage all of your travels needs in one place and everything booked on one confirmation. You can book, flights, hotel, rental car, etc. Cons When paying for my hotel, I would book and use my payment method and it would show the balance was paid but when I arrived at the hotel sometimes it wasn’t paid for yet. Review Source QD Quinten D. Account Executive Information Technology and Services Used the software for: 2+ years ### "Good expense and travel booking platform" October 16, 2025 5.0 Pros Very easy to submit expenses on there, as well as to book company travel. I really like some of the rewards they give as well. Cons Some of the travel on there is more expensive then if you would book it yourself, but the ease of booking on Navan makes it worth it. Review Source DP Dion P. Management Accountant Consumer Services Used the software for: 6-12 months ### "Navan admin user experience" October 15, 2025 5.0 Pros This is so easy to use to book travel and hotels. Really good way to track my companys expense management as it provides me good details. Helps to save lots of money on hotel bookings. Cons The payment and reimbursement function is not the best. It only does payments once a week rather than paying each individual claim. Review Source Mouloukou K. Account executive Information Technology and Services Used the software for: Less than 6 months ### "The best tool I have used so far for expenses management " July 17, 2025 5.0 Pros Super easy to use. The function to take a picture of s receipt and have all data populated automatically, saves hours on a monthly basis for frequent travellers! Cons The app is really nice and I personally have not found something I do not like at the moment and it has been over 3 months! Review Source Mikey B. Recruiter Information Technology and Services Used the software for: Less than 6 months ### "Both Personal and Business booking, though personal rates aren't great" May 24, 2025 4.0 Pros Modern interface, both personal and business bookings inside the platform, perks and rewards for booking through navan. Cons The map interface for viewing hotels was frustrating with some notable glitches i.e. the zoom being reset / map resetting after viewing hotels. There are often better room rates outside of the platform too for personal travel. Review Source NT NUICA T. ACCOUNT PAYABLE Accounting Used the software for: 6-12 months ### "Connectivity and fast response" February 5, 2025 5.0 Great connectivity, well integrated, useful for every employee Pros Useful, well integrated in our company, i use this product on my daily task and for travel Cons There is nothing i don't like about this product Review Source HT Haruki T. Sr. ADR Computer Software Used the software for: 1-2 years ### "Easy to use travel management software " February 3, 2025 5.0 Pros The user interface and experience is great because of how clean and modern it is. Something that I think is overlooked is the experience on a mobile device as most times, tools see a decline in user experience when configuring for mobile devices rather than a desktop. Cons Customer support is sometimes slow to respond and occasional bugs presented some challenges with submissions. Review Source MT Mike T. Director, Product Training Information Technology and Services Used the software for: 6-12 months ### "Great business trip tool, on par with more emblazoned names." January 24, 2025 5.0 Pros The UI/UX is very slick, modern and pleasant. I like the many comparison options as well as the rewards offered. Cons The filtering and visualization options around accommodations are a bit limited. Review Source VR Vanessa R. Head of Operations Media Production Used the software for: Less than 6 months ### "Makes booking travel super manageable" June 6, 2024 4.0 Pros It's great to have everything on one site as opposed to manually checking airline/hotel rates vs third party sites like Kayak. Cons Still leaves out other smaller 3rd party discount travel sites - especially for hotels. Review Source AF Ahmed F. Planning and project control engineer Construction Used the software for: 2+ years ### "High-quality automation to track spending processes transparently." January 22, 2023 5.0 TripActions helped record all expenditures efficiently, especially during external missions, and follow-up processes for expenses were simplified, and officials took appropriate action. In addition, self-monitoring was strengthened, and the spirit of responsibility among team members was strengthened to direct expenditures within acceptable limits. Pros TripActions makes tracking team and company spending easy. TripActions provides a simple mechanism for scanning receipts over the phone, automation to extract data, add it to an expense schedule, and notify the line manager to take approval, send acceptance notifications, or request additional information. It's also great that TripActions enables us to set a spending cap, and we can also send a request to raise the cap in times of emergency, especially during overseas missions. It's also lovely that TripActions enables us to link a bank card to write down payments via the card automatically. The reports are beneficial, as they give a comprehensive view of all spending operations during a specific period, and officials can analyze the results to make appropriate decisions that ensure that spending operations remain within the specified budgets. Cons The desktop and mobile apps are easy to use, scanning and auto-fill technology work well, and the membership prices are affordable. Review Source Whitney G. university recruiter Computer Software Used the software for: 2+ years ### "Whitney Galindo - University Recruiter review of Trip Actions " July 16, 2019 5.0 main benefit is staying organized and having one centralized location for all my travels. thank you trip actions team!! Pros I love Trip Actions! In my role I travel a lot for university recruiting (mostly in the US and Canada). What I love most about the tool is: -ease of use. it's super easy to keep organized with tripactions. all my traveling can become pretty confusing, so I appreciate having the specific itineraries. It's so great to have ALL of my trip info (flight, hotel, rental car etc) in the palm of my hand, in one centralized location. also the app UI is super user friendly -customer support: super friendly, helpful, and timely -trip action points: i love love love being able to collect points for my travel when i save SurveyMonkey money. i really love having the option to cash in for amazon gift card or personal travel -ability to book personal travel: i often book mine and my families personal travel via trip actions. unfortunately it's not always cheaper, but it is more convenient to have everything in one place Cons Just today actually i experienced a functionality that i'd like to be updated. For context, i'm going on two separate university recruiting trips to san diego in the fall (one is september, one in october). both of these trips were merged into one itinerary, likely because it's the same location. however when i reached out to your customer support team, they said that once a trip is merged, you can't unmerge it. i wish you could because it's confusing to look at two separate trips in one itinerary. Review Source NS Nicolas S. Finance Director Airlines/Aviation Used the software for: 6-12 months ### "Evolving expense and travel management solution" August 28, 2023 5.0 Pros Very intuitive on how to use especially when mastering the policy management Cons Some functionalities are being rolled out before being fully functional (example Navan Connect) Review Source VR Verified Reviewer Manager Management Consulting Used the software for: 6-12 months ### "terrible app" September 17, 2021 1.0 I was coerced into downloading this app to attend a software conference. I have been trying to cancel my subscription for a month, but I cannot do cancel the subscription on my own. TripActions chat help tells me that my company admin must end my subscription. This does not sound right or ethical. Pros I did not care for anything about this software Cons It does not add value. It does not provide anything that my individual airline, hotel, and rental car apps do not already provide. It is annoying and gets in the way between me and my reservation Review Source BA Bethany A. Director Product Management Computer Software Used the software for: 6-12 months ### "Not ready for prime time - can only handle straightforward business bookings " July 25, 2023 1.0 Terrible. They want me to pay thousands of dollars even after admitting their system handled my use case oddly. This software looks slick, but isn’t ready for large companies that need to handle many personas & use cases. Pros The support people are nice, but ultimately cannot resolve problems. Cons 1- the UX for booking & cancellation are different. 2- the cost for misunderstanding is extraordinarily high 3- support takes forever & cannot resolve issues 4- bookings are charged to your credit card by Navan as well as any airlines involved (e.g. 1 flight through Delta and Air France was initially billed 3 times) Review Source VR Verified Reviewer People Operations Associate Computer Software Used the software for: 6-12 months ### "Pros and cons " December 6, 2019 5.0 Generally good attitude towards tripactions. Coming from non managed our team isn’t crazy about the change, but that’s more of an change management issue. Without the rewards there isn’t anything that employees are crazy about. Pros CSM’s are great. Help desk team usually is really responsive and helpful. Booking fees are definitely a little on the expensive side. Their reps can go and negotiate rates on our behalf. Cons Small issues with single sign on. This tickets been open for quite some time. Wished that could prioritize this and close the loop Alternatives considered [Egencia](https://www.capterra.com/p/170787/Egencia/) Reason for choosing Navan Egencia has a really dated look and feel. Review Source Maddison P. Client Support Engineer Legal Services Used the software for: 1-2 years ### "Everything all in one place!!" February 17, 2020 5.0 Overall I absolutely love it and booking trips is extremely easy. Pros That my entire trip was in one place - and all rewards information can still be applied. Cons The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile. Switched from [Egencia](https://www.capterra.com/p/170787/Egencia/) Company mandated. Review Source ZH Zack H. City Launcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Worth it for the customer service alone!" July 30, 2019 5.0 I travel weekly, and use TripActions to book my flights, and sometimes lodging. I have never had a negative experience using the software, and really appreciate the ease and simplicity it brings to navigating the process of getting around. Pros Beyond the low-fuss, high-ease interface for booking flights and other travel accoutrement, the customer service is beyond reproach. The CS team has helped me out on numerous times and worked minor miracles on my behalf, from last second flight adjustments to researching and answering my left-field questions on how to get around the nonsense that certain airlines subject their customers to. Happy to use, highly recommended! Cons As someone who likes to take a little more control over the particulars of my bookings, I find the hotel section to be a little clunky to navigate for comparison shopping. Review Source TR Tom R. Director Solutions Consulting Computer Software Used the software for: 1-2 years ### "Great options and service when something goes wrong" July 16, 2019 5.0 Great solution for business related travel, but some options are a little too personal travel based and can create some clutter. Solution can be used for personal travel, but I tend to book personal trips directly with my preferred vendors to use points, miles, perks, etc. In some cases I can find hotel or car options outside of app not available in TripActions, still learning source of their availability. Pros 1) Incentives (employee kickback percentage) is awesome way to keep cost conscious but not force employees to pick the cheapest options. 2) Recognition of my status with vendors makes getting appropriate seats, room options, or discounts easy. 3) Information and views into flights, aircraft, amenities, and seat availability is convenient. Cons Rarely book a pre-paid hotel or pulled options from priceline style sites where I can't cancel or earn status for my business travel. These options often clutter the listing or make for several filters to apply to narrow choices. Same applies to apartment style options, bed and breakfast, etc. that require more filtering. No way to limit choices in profile so they don't continue coming up. Review Source aP ayesha P. Channel Sales Security and Investigations Used the software for: 1-2 years ### "Tripactions review" July 30, 2019 5.0 Great Pros Ease of use, gamification and customer service Cons cancellations are challenging, pricing can vary Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) HR driven, not sure Review Source TS Tori S. Solutions Engineer Computer Software Used the software for: 1-2 years ### "TripActions is so amazing for both companies and employees! " March 14, 2021 5.0 I highly recommend TripActions to everyone. Other softwares are clunky and make traveling a pain. With TA, everything is in once place and you can still get loyalty points for air + hotels. Pros We just started using TripActions right before the pandemic where we are no longer traveling, but I have to say, this is one of the coolest softwares out there. The fact that I make money (via Amazon giftcards) for saving the company money on my travel expenses is the greatest thing. I think that's their best feature by far! I usually stay at the same place each time I travel for work, but this allows me to stay at other places (so I get to explore the area), save the company money, and I get a little out of it too! Cons I actually don't have anything negative to say about this software. It makes traveling so easy and I love that everything can be booked in one place (airfare + lodging). It allows me to make decisions that both benefit myself and my company and that's so awesome. Review Source Similar Products Featured