--- title: "Navan Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Navan the right Financial Reporting solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169591/TripActions/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Navan 4.6 (232) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Navan Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Aleah H OSSConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “As someone who travels often, I really value how user-friendly and convenient the platform is for booking and organizing travel.“ July 8, 2026 Aleah H OSSConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “What I liked least about Navan was the customer service experience. While the app itself is easy to navigate, getting support when needed has not always been the smoothest experience. When travel issues come up, strong customer service is especially important, so that has been the biggest downside for me.“ July 8, 2026 GT Gary T Learning ArchitectTelecommunications, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The various promotions and offers that appear are also a benefit, especially when booking business travel gives you rewards for your next trip.“ March 4, 2025 Mikey B RecruiterInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The map interface for viewing hotels was frustrating with some notable glitches i.e. the zoom being reset / map resetting after viewing hotels.“ May 24, 2025 AG Annie G Senior AccountantConsumer Services, 201 - 500 employeesUsed the software for: 1-2 years. “Navan makes it really easy for me to book trips for work travel and to submit expense reports associated with that travel.“ November 13, 2024 RC Regina C Credit SpecialistAccounting, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The notifications are too frequent and sometimes irrelevant.“ May 14, 2025 Samantha B Sr Director of Brand and Web MarketingInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We recently started using Navan for work travel and I find the interface very easy to use.“ August 10, 2026 Nikita V Supply Chain ManagerAirlines/Aviation, 51 - 200 employeesUsed the software for: More than 2 years. “You are stuck only with Navan booking options, some areas and destinations can be incredibly expensive for now reason if booking via the app.“ July 12, 2024 ## Showing most helpful reviews Showing 1-25 of 232 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brittnie S. Corporate Office Administrator Used the software for: Less than 1 year ### "Travel and Expenses in One Place for a Streamlined Process" November 11, 2026 4.0 Navan is helping centralize our travel and expense processes, giving us better visibility while making booking and expense management more efficient. Pros I like having travel and expenses all in one place. It makes the overall process much more streamlined. Cons Occasional system limitations or errors that sometimes require support to resolve. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Navan has been a more modern and user-friendly option compared with Concur. Having travel booking and expenses together in one platform has made the process more streamlined, although we are still working through some limitations and adjustments as we transition from Concur. Alternatives considered [Perk](https://www.capterra.com/p/171040/TravelPerk/)[Brex](https://www.capterra.com/p/182054/Brex/)[Itilite](https://www.capterra.com/p/193247/ITILITE/)[Ramp](https://www.capterra.com/p/207081/Ramp/) Reasons for choosing Navan Having travel and expenses all in one place. User friendly, it makes the overall process much more streamlined. Review Source Richard S. CEO and founder Used the software for: Less than 1 year ### "Powerful Trip Booking Platform with Helpful Support and Competitive Rates" November 10, 2026 4.5 The team bookings are what I’ve found most helpful—especially for offsites, where this feature has proven to be amazing. Pros A very powerful platform for booking complete trips. The support team is very helpful, and overall the available bookable rates are very competitive. Cons Not much, to be honest. I think that for Europe, the rail information and the ability to book railway tickets could be improved slightly, but I have to admit that rail travel in Europe is sort of its own beast. Review Source Arissa H. Administrative Assistant/Receptionist Used the software for: Less than 1 year ### "Easy, User-Friendly Booking for Hotels and Flights" November 6, 2026 4.5 Solving trip issues Pros How easy it is to use the platform when it comes to booking trips or just finding hotels or flights. It’s very user friendly. Cons I think how they don’t provide many discounts or notify you when things are cheaper Review Source Christian K. Production Assistant ### "Navan Makes Business Travel and Expenses Effortlessly Organized" November 5, 2026 5.0 Navan helps eliminate the hassle of managing business travel and expenses across multiple platforms. It makes it easier to organize travel arrangements, keep track of spending, and manage reimbursements in one place. This saves time, reduces unnecessary administrative work, and provides better visibility into travel expenses. Overall, it makes the travel and expense process more convenient and efficient. Pros I like Navan's ability to simplify travel management by bringing everything into one convenient platform. Having travel booking, expense tracking, and spending management all in one place makes the process more efficient and organized. I also appreciate the focus on user experience and making business travel easier for both employees and employers. Cons One downside is that some features can feel overwhelming at first, especially for users who aren't familiar with managing travel and expenses through an all-in-one platform. I also think there is always room to improve the simplicity of navigation and make certain processes more straightforward. Review Source Kyera A. Director ### "Easy to Use and Communicative, but Pricing Could Be More Affordable" November 5, 2026 3.0 The tasks of coordinating with employees is made easier with Navan, The ease of sign up and ability to stay in touch with protection is great. Pros The ease of use is the best part. Consistent communication is appreciated as well. Cons I feel like the pricing could be more affordable Alternatives considered [Booking.com for Business](https://www.capterra.com/p/10032906/Booking-com-for-Business/) Reasons for choosing Navan I like that i can add the loyalty rewards and keep up with the calendar Review Source Thibaut V. Co-founder Used the software for: 1-3 years ### "Modern, Easy Booking Flow That Makes Scheduling a Breeze" November 4, 2026 4.0 Automates some tasks for me. Keeps all my bookings etc at one place. Pros I like the booking flow. Feels modern and easy to book everything at once. Cons The support line can get heavily congested Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Review Source Senior Solutions Engineer Used the software for: 3-5 years ### "Well thought out platform" October 16, 2026 5.0 Very decent. When I travel for work I typically take an extra day or two for site seeing. Navan makes a blended trip super easy to organize without disruption and the rates are competitive but not the cheapest. Pros I like that it can unify a business travel booking that blends into personal and gives an easy way to manage both. Cons The limitations are something you experience rather than know how to navigate. Sometimes I have to try a couple times before my reservation will send or save. I also dont like the daily rate limit Id like to use what budget my company spends and ill pay for the upgrade Review Source Samantha B. Sr Director of Brand and Web Marketing Used the software for: 1-3 years ### "Easy to book travel flights and hotels with Navan" August 11, 2026 5.0 I think the overall design of the ap and the desktop interface are easy to navigate especially when busy. They did a good job making an interface for business travelers. Pros We recently started using Navan for work travel and I find the interface very easy to use. From booking flight and hotels it is much easier to manage travel quickly when needs arise. Cons I have not found any cons. sometimes to confirm check in on a flight you need to hop over the the airline web site, but that is to be expected. Review Source OSS Used the software for: 1-3 years ### "Easy to Use for Frequent Travel, but Support Could Improve" July 9, 2026 4.0 My overall experience with Navan has been positive. As someone who travels often, I really value how user-friendly and convenient the platform is for booking and organizing travel. It helps streamline the process and makes frequent travel easier to manage. While the customer service could definitely be better, the app itself has still been a helpful and reliable tool overall. Pros What I liked most about Navan is how easy the application is to use, especially as someone who travels frequently. It makes booking and managing travel feel simple and efficient, which is a huge plus when you are constantly coordinating trips. The platform is intuitive, convenient, and helps take a lot of the stress out of travel planning. Cons What I liked least about Navan was the customer service experience. While the app itself is easy to navigate, getting support when needed has not always been the smoothest experience. When travel issues come up, strong customer service is especially important, so that has been the biggest downside for me. Review Source Tyra O. People Operations Specialist II Used the software for: 1-3 years ### "Three Cheers For Navan! " May 21, 2026 5.0 Pros I love how intuitive and thoughtful the design of Navan is! The entire booking process is very clear and easy to follow. I've been on the user end and the admin end, and both experiences have been really seamless. I'm really happy with our decision to use Navan! The expense management is really quick and simple! I love that we are able to have so many of these features live in one tool-- it makes it really easy for employees to know where to go. I also love how secure and safe the entire process is-- I never feel like I have to compromise my personal data to book work travel or be reimbursed for my work expenses. Cons I really haven't had many experiences with Navan that would contribute to answering this question. I am quite pleased! Review Source Recruitment Coordinator 5.0 November 11, 2026 AI summary based on a full review This tool effectively reduces the complexity of booking numerous tickets for events, making it easier for operations teams. On the downside, it does not allow for personalized travel policies, which can be a drawback when planning specific arrangements. Log in to unlock the full review, detailed ratings, and pros & cons Subject Matter Expert Used the software for: 1-3 years 5.0 November 11, 2026 AI summary based on a full review Navan has made managing expenses straightforward and efficient, allowing users to upload receipts at the point of purchase. While this convenience may lead to higher spending, the overall experience has improved significantly compared to previous methods. Log in to unlock the full review, detailed ratings, and pros & cons Operations Apprentice Used the software for: 1-3 years 4.0 November 11, 2026 AI summary based on a full review The guides provided are beneficial for understanding the platform, making it easier for users to navigate. On the downside, the varying quality of support responses can hinder the overall experience for administrators. Log in to unlock the full review, detailed ratings, and pros & cons Business Development and Partnerships Lead 5.0 November 10, 2026 AI summary based on a full review Navan provides a convenient way to book flights and manage travel itineraries, which is beneficial for coordinating work trips. Yet, it seems to lack unique offerings that would encourage more frequent use. Log in to unlock the full review, detailed ratings, and pros & cons Director, Finance 4.5 November 10, 2026 AI summary based on a full review Using Navan saves time during workdays and ensures 24-hour support while traveling, which is a significant advantage. However, the lack of clear information on baggage options can be a drawback for users. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.0 November 6, 2026 AI summary based on a full review Navan simplifies travel bookings, allowing for quick arrangements of flights and accommodations. The reviewer noted difficulties in obtaining hotel receipts, which detracts from the overall experience. Log in to unlock the full review, detailed ratings, and pros & cons Executive Assistant Used the software for: 3-5 years 5.0 November 6, 2026 AI summary based on a full review Navan offers significant advantages with its ease of use and exceptional customer service, which greatly benefits teams. However, there are occasional challenges when the system fails to detect unavailable travel options until the final checkout stage. Log in to unlock the full review, detailed ratings, and pros & cons Managing Director 4.5 November 6, 2026 AI summary based on a full review This tool offers a modern approach to travel management, simplifying expense tracking and revealing staff travel habits. The reviewer has not encountered any drawbacks so far. Log in to unlock the full review, detailed ratings, and pros & cons Founder & President Used the software for: 1-3 years 5.0 November 5, 2026 AI summary based on a full review Navan provides a cost-effective solution for small businesses, allowing them to manage travel bookings efficiently. While the booking process may take some time to get used to, the overall experience has been positive with no major complaints. Log in to unlock the full review, detailed ratings, and pros & cons Office & Marketing Manager Used the software for: Less than 1 year 4.0 November 5, 2026 AI summary based on a full review Navan simplifies travel booking through a centralized platform, enhancing user experience. A limitation is that sometimes flights marked as fully booked on Navan are still available directly through airlines. Log in to unlock the full review, detailed ratings, and pros & cons CEO 5.0 November 5, 2026 AI summary based on a full review Navan provides a practical benefit by allowing users to easily upload and store receipts from past hotel stays. The reviewer did not identify any limitations with the software. Log in to unlock the full review, detailed ratings, and pros & cons Finance Business Partner Used the software for: 3-5 years 4.5 November 4, 2026 AI summary based on a full review The intuitive design and ease of use make this software beneficial for managing travel expenses and collecting receipts. However, there can be challenges in receiving the right level of support when required. Log in to unlock the full review, detailed ratings, and pros & cons Randy P. Account manager Used the software for: 3-5 years ### "Top-tier product for travel and expense management" May 26, 2025 5.0 Great product to plan business trips and manage expenses on the go with the mobile app. I've used different products in the past and Navan shows top-tier in what they do Pros Planning trips and hotels is super easy and manage expenses from the same place, also on the phone app, takes a lot of hassle away of planning business trips Cons Changing a flight or hotel is sometimes a bit tricky, but the support staff is very helpful and quick to get back. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Better user experience and better travel management Review Source Joy K. VP, Marketing Used the software for: Less than 1 year ### "This is a very poor option for corporate travel booking" November 28, 2025 1.0 I strongly recommended that my organization stop using Navan. It was not reliable for finding low cost flights and it also requires in process approval which delays the booking. Instead of embedding company rules, it requires each manager to approve in the app, and by the time that happens the cost has changed. Pros Nothing. This app consistently selected more expensive and less convenient flights. I always shared a screenshot with management to show that I was saving money by NOT using the Navan app. Cons This app is highly inconsistent and usually selects inconvenient and most importantly, higher cost flights. One of my employees was booked on a connection from LA to Miami, on a propeller plane for one of the legs. Review Source Software Support Analyst Used the software for: 1-3 years ### "Travel expensing simplified" February 23, 2026 4.0 Clean and intuitive interface for employees to book flights, hotels, and rental cars without training. Pros The interface is clean and intuitive, making it simple for employees to book flights, hotels, and rental cars without training. Cons The search results for flights or hotels can sometimes be more limited or pricier compared to searching directly on consumer sites like Google Flights or Expedia. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.