# Gaviti Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gaviti the right Accounts Receivable solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169544/Gaviti/reviews --- Gaviti 4.5 (91) [View alternatives](https://www.capterra.com/p/169544/Gaviti/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Gaviti Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews TM Tyler M Accounts Receivable AnalystComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “One of the biggest benefits is that Gaviti automates invoice follow-ups, reminders, and collections workflows so we don’t have to manually chase payments.“ January 5, 2026 LA Lenora A Office ManagerReligious Institutions, 2 - 10 employeesUsed the software for: 6-12 months. “System does NOT show the TRANSACTION numbers from online payments and does not show when acct has a CREDIT balance“ December 5, 2024 sw shayla w account receivable specialistAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “It streamlined collections, improved visibility into aging and customer communications, and helped me manage accounts more efficiently“ December 31, 2025 JK Jodi K Billing CooridinatorConsumer Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Creating reports is not the simplest.“ January 9, 2026 sw shayla w account receivable specialistAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “The automation features reduced manual follow-ups, while still allowing room for personalized outreach when needed.“ December 31, 2025 TM Tyler M Accounts Receivable AnalystComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I feel limited on the reporting capabilities of gaviti.“ January 5, 2026 NT Norman Paul T Collection SpecialistConstruction, 51 - 200 employeesUsed the software for: 6-12 months. “helps with productivity and making sure automated emails are being sent for invoices.“ June 19, 2025 TM Tyler M Accounts Receivable AnalystComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Deep analytics is difficult and not intuitively navigable.“ January 5, 2026 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LL Lorvy L. Administrator Glass, Ceramics & Concrete Used the software for: 1-2 years ### "Gaviti is a star!" June 19, 2025 5.0 Gaviti is such a time saver! It indeed helped me do my job a lot easier, faster, and more efficiently. Pros I just love the number of things it can help me do faster to make work a lot easier and more efficiently. Cons Generating reports can be a bit very detailed and can take a lot of steps to filter and complete. It also does not allow me to copy from fields. Review Source Response from Gaviti July 8, 2025 Hi Lorvy, We’re glad to hear that Gaviti has helped streamline your workflow and improve efficiency—making your job easier and faster is exactly what we aim for. We appreciate your note on the complexity of generating reports and the inability to copy from form fields. We’ve submitted a feature request for copy functionality to be added to form fields, as we understand how useful this can be. Additionally, we’re excited to share that Gaviti now offers AI-assisted report generation to help simplify complex reporting tasks and reduce the number of manual steps needed. This enhancement is part of our ongoing commitment to improving user experience and efficiency. Thank you for taking the time to leave a review. AW Amy W. Collections analyst Business Supplies and Equipment Used the software for: 1-2 years ### "Its ok. Wish it was better." June 19, 2025 4.0 I am in the middle with this produce. I like the concept but wish it worked better. It should interface with salesforce so we do not have to touch it. It should also keep our internal contacts instead of me having to fix them all the time. Pros Automatically sends invoices and reminders. I also like the reporting part of it were i can log on and run a spreadsheet to check my open invoices. Cons Have to fix the it all the time and cooperate has to load the invoices making it not automatic. I have to touch it too much. Review Source Response from Gaviti July 10, 2025 Thank you for your feedback, and we’re truly sorry you’re experiencing these issues. None of these problems should be happening, and we completely understand your frustration—especially given how important automation and reliability are in your workflow. We want to highlight that our platform does have an integration with Salesforce, which should help reduce the need for manual intervention, especially when it comes to syncing contacts and automating invoice processing. If this isn’t functioning as expected for you, our team would love the opportunity to investigate and get it working smoothly. Please don’t hesitate to reach out so we can make this right. Thank you for taking the time to leave a review. NV Nikki V. Operations Director Construction Used the software for: 6-12 months ### "asked me to review this" December 31, 2025 2.0 I am using this because of one of our supplier's decision to use this. I don't utilize this for my own business but only to pay my supplier. Pros I like the ability to look up my bills and see what I owe prior to the bills being loaded into my online payment portal. Cons I can hardly see the bills with the way they are listed at the bottom. It doesn't even show the entire line and then you have to scroll. Review Source GF Gary F. CEO Accounting Used the software for: 1-2 years ### "Just What We Needed" June 19, 2025 5.0 As a CEO, Gaviti had been a game changer! I can see how we are doing at a glance. I can see who the biggest late paying clients are and manage them better. Pros The way it tracks our staff's efforts to collect money and control the pipeline of aged invoices. Way better than spreadsheets. Cons I wish it had more robust reporting. Sometimes, for our clients, we need to tell a story. For instance, if I could track the receivable aging pipeline over time I could show how good things look now comapred to when we started using Gaviti. Review Source Response from Gaviti July 13, 2025 Thank you for the thoughtful feedback! We're excited to hear that Gaviti has been a game changer for you—especially in tracking team performance and managing aged receivables more effectively than spreadsheets. That visibility is exactly what we aim to deliver for leaders like you. On the reporting side, Gaviti includes fully customizable reporting tools and an AI-powered report builder so you can create nearly any report you need, including historical views of your receivables aging pipeline to tell a compelling before-and-after story. If you'd like help setting this up or tailoring reports for client presentations, your company’s dedicated Customer Success Manager will be happy to assist you. Thank you for taking the time to leave a review! PK Patricia K. Accounts Receivable Specialist Business Supplies and Equipment Used the software for: Less than 6 months ### "New to GAVITI - good experience so far" June 19, 2025 5.0 For the two weeks my company has been using, very pleased. Quick to understand screens. I may not need all the extra information on the dashboard, but, that is how it was set-up by management at my company. Pros Excellent assistance via \[sensitive content hidden\] in Israel with all our company questions. Easy to enter notes whether customer or invoice. Cons When the invoices are emailed to our customers, our customers often "short pay" an invoice, and Gaviti doesn't understand that an invoice could be under appeal, etc. Also, many of my customers are called, and the general email says they are not responding to a previous email. Review Source Response from Gaviti July 8, 2025 We’re thrilled that Gaviti has been easy to use and helpful in tracking customer and invoice notes. We're even more thrilled that you are happy with our customer support. Regarding your comments about short payments and invoice disputes: we completely understand how important it is to account for these situations. Gaviti’s workflows can be customized to recognize and adapt to partial payments and disputes, ensuring that follow-up actions reflect the true status of the invoice. Additionally, we offer a dedicated dispute management product that helps teams track, process, and resolve invoice disputes in a streamlined way. If you would like help updating your workflows or are interested in Dispute Management, please reach out to your company's dedicated customer success manager. Thank you for taking the times to leave a review. NN Natasha N. Customer Service Associate Construction Used the software for: 2+ years ### "Gaviti Overall " June 19, 2025 5.0 I have been using Gaviti for a couple of years now. I personally like that my invoices can be setup as I need them to be, whether that be automated, or special handling, along side, sending out reminders. Pros I absolutely love the automations of these site. Helps keep me free and focused on more important things. Cons I have not found any dislikes with the system personally. Gaviti works as I think it should, as it is a great tool and great functions. Review Source Response from Gaviti July 10, 2025 We're thrilled to hear that Gaviti has made a meaningful impact on your day-to-day work, helping you stay focused on what matters most. It's great to know that our flexible invoicing and reminder tools are delivering the value you expect. We especially appreciate your long-term support over the past few years—it means a lot to us. Thank you for taking the time to leave a review. AP Adeajai P. Accounts receivable Analyst Construction Used the software for: 1-2 years ### "Streamlined and Efficient Collections with Gaviti" March 25, 2025 5.0 Overall, my experience with Gaviti has been really positive. It’s made the collections process so much more streamlined and efficient. The platform is easy to navigate once you get the hang of it, and I love how automated reminders and follow-ups take a lot of the manual work off my plate. It’s helped me stay organized and has improved our cash flow by staying on top of overdue invoices. Pros The platform is intuitive and saves a lot of time with automating reminders and follow-ups, so I don’t have to keep track of everything manually. I also appreciate the customizable workflows—it feels like it’s really tailored to how I work. Plus, the ability to integrate with other tools we’re already using makes everything run more smoothly. It just takes the stress out of managing receivables. Cons It took a little time to get fully comfortable with all the features, and I wished there was a bit more guidance or tutorials to speed up that learning curve. Review Source Response from Gaviti March 31, 2025 We're delighted to hear that Gaviti's automation features and customizable workflows have streamlined your collections process and reduced the manual effort involved in managing receivables. Our platform is designed to integrate seamlessly with various tools to enhance operational efficiency, and it's gratifying to know this has alleviated stress in your receivables management.​ We acknowledge that becoming fully comfortable with a new product takes time To assist with this, our Help Center offers a range of resources, including video tutorials on topics like workflow training and credit management. Also, every Gaviti has a Dedicated Customer Success Manager wo is always happy to explain things to you. Thank you for taking the time to leave a review! GB Gabriella B. Staff Accountant Telecommunications Used the software for: 6-12 months ### "Amazing for Collections" December 1, 2025 5.0 Gaviti is so awesome. It not only helps our accounting team but Sales as well. Easy to use and helpful Pros it has helped us clear up our collections so much and allows a lot of correspondence from customers. Cons The aging is counted from due date and not actuals days aged. It does not match any other reports from other accounting software. Review Source TM Taylor M. Credit Collections Analyst Accounting Used the software for: Less than 6 months ### "Gaviti User Review" December 1, 2025 4.0 My overall experience with Gaviti has been positive. Although there have been some hiccups with data displaying correctly within the dashboard, the product has been easy to use and the detailed note taking, scheduling, and reminders have been a great improvement over our previous platforms. Pros Ease of use. Reporting. Note taking features. Learning curve. Invoicing. Accounting and Bookkeeping. Cons Functionality. Inconsistent data display. Implementation. Missing / conflicting account information. Review Source TL Thomas L. Accountant Consumer Goods Used the software for: Less than 6 months ### "A Great Tool" December 1, 2025 5.0 Overall, been very pleased. Having Gaviti as a tool has help me immensely when it comes to multiple parts of my job. Pros The interface is so user friendly. I just started my position and this has been a great help to providing quick and detailed insights Cons Trying to change the automatic email settings. Sometimes notifications go out to customers that should not. Review Source AG Angela G. SR regional collections Accounting Used the software for: 1-2 years ### "amazing product" March 31, 2025 5.0 east to use, easy to train people on, easy to add notes Pros easy to send an email with all open invoices. Cons we cant see any credits or money on account Review Source Response from Gaviti April 21, 2025 We're glad to hear that Gaviti has been easy to use and train others on, and that sending open invoice emails has been a smooth process. Regarding your note about not seeing credits or money on account—just a heads-up that Gaviti’s views are fully customizable, so you can choose exactly what information you’d like to see. Just click to explore all the available options. If you're not sure how to set this up, your dedicated Customer Success Manager would be happy to help walk you through it! Thank you for taking the time to leave a review. KJ Kelly J. Collections Specialist Accounting Used the software for: 6-12 months ### "Thoughts on Gaviti" December 5, 2024 4.0 good experience with learning the program and still learning. open to learning as much as much as I can to aid me in being as efficient as possible in my role. Pros Easy to locate accounts, ability to review any and all notes from previous users to get a broader look at any prior or consistent issues. Also, can locate any additional contact information. Cons No negative opinions. I've only used this product for a about a year and still learning the ins and outs, but have no complaints about the program. Review Source Response from Gaviti December 18, 2024 Hi Kelly, We are so glad that Gaviti is helping you be efficient and work better. That is why we are here! Thank you for taking the time to write a review. DB DONNA B. CUSTOMER ACCOUNT ADMINISTRATOR LEAD Construction Used the software for: 1-2 years ### "Gaviti review" December 5, 2024 5.0 exceptional program with excellent customer service Pros the automation and how customizeable it is Cons it does so much I lose track of time looking at all the data lol Review Source Response from Gaviti December 10, 2024 Hi Donna, We’re absolutely thrilled to hear that you find Gaviti exceptional—your kind words are music to our ears! While we know you’re not really complaining, we do have a solution to help with the challenge of keeping track of time (yes, we agree—reports can be fun!). Our customizable dashboards allow you to focus on exactly the data you need. You might find it helpful to set up a daily dashboard for quick, essential insights, and a more detailed dashboard for deeper dives when needed. If you’d like assistance with setting this up, please don’t hesitate to reach out to your dedicated Customer Success Manager—they’re always happy to help. Thank you so much for taking the time to leave a review. CP Colin P. VP, Finance and HR Maritime Used the software for: Less than 6 months ### "Happy to use Gaviti" June 19, 2025 5.0 It has been a good experience. I can always check status of invoices and use it as a vendor statement to reconcile to our payables and get copies of anything we're missing. Pros Organization of vendor invoices and ease with which to pay them. I can always check status of invoices and use it as a statement to reconcile to our payables. Cons I have none. I only use it to pay vendor invoices, but I have no cons to speak of using it in that manner. Review Source Response from Gaviti July 14, 2025 Thank you for sharing your positive experience with Gaviti! We're thrilled to hear that the platform makes it easy for you to manage vendor invoices, check statuses, and reconcile statements with your payables. It’s great that you’re leveraging Gaviti’s features to maintain visibility and control over your invoice processing. Thank you for taking the time to leave a review. BM Brianna M. Accounting Assistant Information Technology and Services Used the software for: 1-2 years ### "Best Accounting Program So Far!" December 5, 2024 5.0 It has made AR and collections a lot easier for us and has made the communication better with customers to better understand their needs. Pros I love how easy it is to use! It makes day to day in AR much easier. Cons Nothing! I think it is a fantastic program that is constantly improving. Review Source Response from Gaviti December 10, 2024 Hi Brianna, Thank you so much for your wonderful review! We’re thrilled to hear that Gaviti is providing you with great value and making your work in A/R easier—it’s exactly what we strive for! If you ever have any questions or need assistance, please don’t hesitate to reach out to your dedicated Customer Success Manager. We’re always here to support you! NC Nichole C. Account Executive Marketing and Advertising Used the software for: 6-12 months ### "Positive review of Gaviti" December 12, 2024 5.0 easy to use, great for downloading individual invoices to customers. Pros easy to download invoices, great application for visual users. Cons not sure how to find a list of all invoices for the full year? Review Source Response from Gaviti December 19, 2024 Hi Nichole, We’re thrilled to hear that you find Gaviti easy to use. Our goal is always to create intuitive experiences for our users. To quickly locate the invoices you need, you can use the filters available within the customer record view. If you need any assistance or have questions, please don’t hesitate to reach out to your dedicated Customer Success Manager—we’re here to help! We truly appreciate you taking the time to share your feedback. Best regards, Sarah IC Ignacio C. Administrator Religious Institutions Used the software for: 6-12 months ### "Fast Transaction" December 16, 2024 5.0 It makes online payment more convenient and easier. Pros Convenient and fast transaction when it comes to payment. Cons it doesn't remember the username and password of users. It takes time to put in the sign in credentials Review Source Response from Gaviti January 1, 2025 Hi Ignacio. Thanks for the compliments! We are so glad that your company is getting so much value from Gaviti's customer-facing payment portal. We have worked hard to make it the best one on the market. To make logging in easier, you can save your username and password on your login screen by updating your browser's autocomplete settings. Simply set it to fill the "username" field with your email address. As browser settings vary, we recommend checking your browser's help guide for specific instructions. If you need further assistance, please don’t hesitate to reach out to your company’s dedicated customer success manager—we’re here to help! Thank you for taking the time to write a review. -Sarah RL Rina L. AR representative. Accounting Used the software for: 6-12 months ### "Gaviti Review" September 23, 2024 3.0 Pros The organization and all information being on one screen. Cons Gaviti runs very slow. It needs a new software update. Review Source Response from Gaviti October 6, 2024 Hi Rina, Thank you for sharing your feedback! We’re thrilled that Gaviti is supporting your organization, and we truly apologize for the slower performance you’ve experienced. We’ve recently rolled out a major software update designed to enhance speed and performance. We’d appreciate it if you could give it a try, and if you still encounter any issues, please don't hesitate to reach out to your dedicated Customer Success Manager. We’re here to ensure everything runs smoothly for you. Thank you again for taking the time to leave a review. CR Candace R. Regional Operations Administrator, Mgr. Facilities Services Used the software for: 1-2 years ### "Gaviti Review" September 3, 2024 4.0 Overall, Gaviti has become a staple in our collections process. I view it as having an additional team member. Pros Once set up, the Gaviti systematically reminds your customers of the due dates of their invoices. This cuts down on the number of hours spend contacting customers. Cons Depending upon the volume of your needs, the set up can be cumbersome. Review Source Response from Gaviti September 9, 2024 Hi Candace - We are so glad that Gaviti is saving your company time and adding so much value. As for the setup, we hope that your dedicated customer success manager made it as smooth as possible. If you ever need anything, please reach out. Thank you for taking the time to leave us a review. MZ Mary Z. Accounts Receivable Representative Business Supplies and Equipment Used the software for: 6-12 months ### "Accounts Receivable Representitive" August 28, 2024 3.0 Better now that we can notate and tag and flag multiple rather than having to do it individually Pros I like the reports that can be generated as well as being able to have the emailed to myself on a scheduled basis Cons Gaviti is slow when trying to notate and seems to give the "AWW SNAP" sign alot Review Source Response from Gaviti September 8, 2024 I have good news. We just made some updates to the system which should help improve the speed and lagging. Thank you for taking the time to write a review! KL Katina L. Account Receivable Accounting Used the software for: Less than 6 months ### "Gaviti review" July 8, 2024 4.0 Hopefully,All well so far but everything will go smoothly and Gaviti will be set up without lagging Pros My favorite thing to do is bulk edit and tag Cons The problem is the system's severe lag. Hopefully, things will improve soon. Review Source Response from Gaviti September 8, 2024 I have good news. We just made some updates to our system which should help improve the speed and lagging. Thank you for taking the time to write a review! FK Firdaus K. Finance Manager Information Technology and Services Used the software for: 1-2 years ### "impressive AR Management Tool" March 6, 2024 4.0 I am pretty content with Gaviti.It was easy to set up and has been easy to use. Support is highly responsive Pros Interface is easy to use, customized workflow, internal and external messaging freqture Cons Dashboard does not let u drill down the details behind the number very well Review Source Response from Gaviti September 11, 2024 Hi Firdaus - We are glad that Gaviti is helping your business. Please be aware that it actually is possible to click on any item in any report and see the data behind it. Check it out the next time you log in! Thank you for taking the time to write a review. LD Liad D. Assistant Controller Computer Software Used the software for: 6-12 months ### "The system is very easy to use" June 4, 2024 5.0 Pros What I like most about the system is the design, the ease of use, the way the data is presented Cons What I like least about the system is the way the emails are sent to customers Review Source Response from Gaviti June 10, 2024 Hi Liad - Thank you for taking the time to write a review. We are glad that you find the system easy to use, that is our goal! We want to make sure that you are having the best experience possible, so please feel free to reach out to your CSM and see if there is something we can do to make the email sending better for you. JD Jim D. CFO Semiconductors Used the software for: 2+ years ### "Our experience with Gaviti" August 29, 2022 5.0 We have had an excellent experience with Gaviti so far. \[SENSITIVE CONTENT\] has been outstanding and has a deep invested interest in our success. Pros I like the automation and control of reaching out to customers when invoices are due. Cons Setting up the workflows could be a little easier. Review Source KB Kari B. Director of Customer Experience Food Production Used the software for: Less than 6 months ### "Helped our customer service team get involved with collections" August 17, 2022 4.0 We implemented Gaviti quickly - within 2 weeks. Easy to get going especially since the Customer Success team was so prompt, involved, and knew our goals and timeline. They have provided excellent service with fast turnaround rates. Like the chat feature - would ask for a more robust help center. Thank you Gaviti! Pros customer emails are very easy to draft - love the data fields you can add to the text. having the visibility into invoicing status, what emails have been sent, and being able to easily automate reminders has really helped our customer support team be more involved with collections. before Gaviti, we had no visibility and it was slow/hard to help customers when they would call in about payment questions. Cons the customer response / activity could be more like an inbox and drive automation of workflow pauses. today it's just an activity feed - but seems like it could be much smarter. Also some of the reporting filters could be simpler. 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