# Page 9 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Zoho Desk the right Help Desk solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 9 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 201-225 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Madhusudan S. Software Engineer Computer Software Used the software for: 1-2 years ### "A useful device for maintaining your brand and serving customers" February 6, 2023 5.0 Access management and performance reporting allow us to track agent performance, gauge customer satisfaction levels, and simply allocate any ticket to an agent. seamless interaction with other Zoho software, which facilitates quicker management and resolution of client issues. Pros Whatever you want can be tailored to fit the requirements of your platform. It keeps track of all pertinent client behaviour before contacts and aids in better anticipating their demands. Cons The Zoho desk page can be a little confusing at first. The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually caused us to terminate the membership and look for alternative alternatives. We're talking about tickets that haven't been followed up on for 20 days and incomplete answers to questions. Review Source VR Verified Reviewer Manager Marketing Information Technology and Services Used the software for: 6-12 months ### "Zoho Desk: Literally a Customer Delight " June 27, 2022 5.0 The overall experience has been good.Once we started using it, there is no need to explore any other tool. Solves our purpose completely Pros Zoho Desk allows our customer support team in handling queries in a sequential manner. Being a player in the SaaS domain tickets handling and ensuring optimal productivity of agent is a challenge which gets solved by this vendor of ours. Adding to this, various integration features with different applications ensure high level of optimization and reduced TAT. Cons UI/UX of the platform needs a big boost up. Various shortcut icons and analytics can be improved. Review Source BK Bishoy K. Infrastructure Engineer Information Technology and Services Used the software for: Less than 6 months ### "Improving Customer Support with Zoho Desk: An In-Depth Review" February 13, 2023 5.0 Zoho Desk is generally well-regarded by its users and is considered a cost-effective and user-friendly customer support platform. Pros Affordable pricing: Zoho Desk is a cost-effective solution for businesses, offering a range of pricing options to fit different budgets.Customizable: Zoho Desk allows users to customize the platform to meet their specific needs, including the option to add custom fields and forms.Integration with other Zoho products: Zoho Desk integrates with other Zoho products, such as Zoho CRM, making it easier for businesses to manage their customer support processes.User-friendly interface: Zoho Desk has a user-friendly interface that is easy to navigate, reducing the learning curve for new users.Comprehensive support: Zoho Desk offers a wide range of support options, including email, live chat, and phone support, making it easy for customers to get help when they need it. Cons Limited customization options: While Zoho Desk allows some customization, there are limitations on what can be tailored to meet specific needs.Technical issues: Some users have reported technical issues with Zoho Desk, including slow load times and system crashes, which can be frustrating for support teams.Limited international support: While Zoho Desk is available in multiple countries, its support for international customers is limited, which may be a concern for businesses with a global customer support presence.Steep learning curve: Although the interface is user-friendly, there is still a steep learning curve for new users who need to get up to speed on all of the features and functionality of the platform.Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by other support solutions, such as advanced reporting and analytics. Review Source ND Nassima D. Manufacturing Workshop Manager Machinery Used the software for: 1-2 years ### "Excellent en soi, exceptionnel lorsqu'il est synchronisé avec Zoho CRM" March 4, 2023 5.0 Zoho Desk est excellent en soi et encore meilleur lorsqu'il est synchronisé avec Zoho CRM. Pros L'intégration de Zoho Desk à Zoho CRM change la donne. L'interface utilisateur est intuitive et les fonctionnalités d'automatisation sont puissantes. Cons Certains modèles d'e-mails par défaut peuvent être funky, mais c'est une solution facile. Review Source Brooke E. CEO E-Learning Used the software for: 6-12 months ### "Very easy to use " November 22, 2022 5.0 Pros It is very easy to use and because it integrates with all the other zoho products it makes it super simple to get a full picture of what the client is doing. It has a ton of features built in where in other platforms you would have to pay more for. Cons It takes a bit to set everything up at first but once it's set up it makes life much better. Review Source SU Shaik U. Associate Automotive Used the software for: 1-2 years ### "Helpful tool for management " July 6, 2022 3.0 It is better than previously used app and gets things done, Pros It is optimised for initial starting business and tasks can assigned reassigned and updated, u can divide the task, categories them based upon the projects Cons It has some glitches and maintenance time is little bit high Review Source VA Veeresh A. Snr Manager Information Technology and Services Used the software for: 2+ years ### "Good Tool to use" November 15, 2024 4.0 Pros its easy to use and work allocation would be easy Cons Less support to explore and implement all the modules Review Source JG Jonathan G. CEO Computer Software Used the software for: 1-2 years ### "Zoho desk is the king of customer service support applications." December 27, 2022 5.0 Perfect, brilliant software bringing everything together for our sales and technical team. Pros It is. All in one and it is very versatile. Cons Nothing. It is one of the most crucial elements in our business. Review Source Nikhil R. Assistant Marketing manager Marketing and Advertising Used the software for: 6-12 months ### "Best tool for growing business efficiently" June 19, 2022 4.0 Very good experience it is helping me grow my business efficiently. Pros . Very good automation, workflows and rules . Can be integrated into the website and system . Easy tracking . Easy to use .Safe, secure, and reliable . Good customer support services Cons . I'm happy current features of the Zoho desk, but there is a need for some improvement. Review Source NiN N i N. Content Writer Writing and Editing Used the software for: 6-12 months ### "Positive review about Zoho Desk" November 4, 2022 4.0 I am satisfied using this software. Pros I like its call recording and real time consumer chatting feature. Cons I didn't find anything to dislike about it. Review Source RK Rahul K. Risk management Financial Services Used the software for: Less than 6 months ### "Zoho Desk offers a great help desk solution." December 27, 2022 5.0 Overall, Zoho Desk is a great tool that I would recommend to anyone who is looking for a way to improve their customer service. Pros There are many things that I like about Zoho Desk, but one of the things that I appreciate the most is the fact that it helps me to keep track of customer issues and manage them effectively. This is a huge help for me, as it ensures that I am able to provide the best possible service to my customers. Cons Though Zoho desk is a great tool it can still be improved. Sometimes it takes a long time for tickets to load, Which needs t be improved. Review Source Muthu K. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "My experience with using Zoho desk after 8 months" March 31, 2023 5.0 Our business has achieved excellent results, particularly in terms of customer satisfaction. Pros Having used Zoho Desk, I can say that it offers a comprehensive support system, including support ticketing, integrated telephone, chat, and a knowledge base. Its integration suite options are also impressive. The software itself is incredibly user-friendly, with a helpful dashboard for ticketing. On top of that, the support provided by Zoho is excellent and responsive and Its integration suite is impressive. Cons Nothing as such, canned responses would help make engagement faster and easier. Review Source VR Verified Reviewer Director Education Management Used the software for: 2+ years ### "A very good product" November 10, 2022 5.0 The application is easy to use and it met our business needs Pros The software addressed our business needs Cons Attachments seems to be missing/lost sometimes in the workflow process Reason for choosing Zoho Desk Cost and easy to use Review Source Carine Sylvie T. Remote administrative assistant Consumer Services Used the software for: Less than 6 months ### "All in one customer support" October 30, 2023 5.0 Zoho makes it possible to set up and automate customer support. It also integrates multiple applications Pros It's the most complete platform for managing all aspects of customer service. In addition to email, telephone and livechat support, it also tracks tickets. The knowledge base is handy for providing answers to the questions customers frequently ask. Cons I can't really think of anything negative to say about this platform. The functionalities are impressive. Review Source Felipe L. Ceo Wholesale Used the software for: 6-12 months ### "Ótima sistema de chamados " May 11, 2023 5.0 Pros O Zoho Desk tem uma ótima interface, para abrir chamados para cliente e parceiros de negócios, sua interface é bem limpa e organizada. Cons As vezes o carregamento com o servidor é um pouco lento para abrir os chamados. Sua interface poderia ser mais limpa . Review Source FM Francisco M. Gerente comercial Computer Software Used the software for: 6-12 months ### "Zoho. Un software para gestionar ticket de soporte." October 31, 2022 3.0 Es un software que introdujeron en mi empresa y me encontré con que tiene muchas funciones y tal vez por ignorancia o falta de capacitación no podemos darle el cien por ciento del uso.Generalmente es útil si se tienen a todas las áreas atentas y capacitadas en la gestión de tickets y así conocer el estado de cada uno de esos inconvenientes o soportes que se van generando. Pros La posibilidad de crear áreas para el correcto manejo y seguimiento de tickets. Cons El ingreso, engorroso y poco funcional. La verificación por mensaje atrasa y si no tienes el móvil cerca no puedes ingresar. Review Source SS Sheha S. Business Development Coordinator Information Technology and Services Used the software for: 1-2 years ### "Best ticketing system for a reason " December 8, 2022 4.0 Pros Value for money and the work flow functionality. Cons Time taking to issue a ticket is too much. Review Source Daniel P. Developer Computer Software Used the software for: Less than 6 months ### "Manage your customer service in one place." February 6, 2023 5.0 I was able to integrate the tool within my app easily, it exceeded my expectations, it works very well. The customer service is very well organized. Pros Organize the whole customer support environment, has plugin to insert in our Android and iOS code, no need to interact with your endpoints. We can chat with customer in real time, make alerts and notifications for them. Cons You first have to know the theory of how the tools work before using them, there is no quick learning curve to master the tool. The time to test the tool for free could be a bit longer. Review Source VR Verified Reviewer Growth Strategist Computer Software Used the software for: 6-12 months ### "Too buggy for prime time." April 17, 2019 3.0 Very wonky. If it makes financial sense to use a different platform, do it. Our company is already too heavily tied to Zoho Desk to migrate to a better product, and there are more pressing matters to attend to right now. Pros It's the budget alternative to Zendesk, and it gets the job done. Cons WAY too many bugs. It would take me an hour to list them all. However, it's usable, so it's not completely junk. Some tasters of what's wrong with it include the fact that email templates are not unified. You have to edit each of them one by one, and if you want to change the sender address, you need to open each template and save it. If you save ten in a row too quickly, then you need to wait for their system to stop blocking your requests because their throttling mechanism will nab you. Another is that when you go to add a new agent, you fill out the form and THEN it asks you to upgrade your package. Sometimes the subscription upgrade page won't open. A better way to make it work is to replace the "Add Agent" button with a button to quickly add a new "seat" to your plan at the click of a button and then let you add an agent. They'll get money much faster that way, too. If you delete an agent to replace one, you need to reassign all of your tickets, even if the tickets need to be assigned to the new agent. So, someone else gets hit with all of the tickets instead of having the ability to add them to the new agent at all. Review Source JG Julián G. SEO Manager Marketing and Advertising Used the software for: 1-2 years ### "Exelente software para la gestión de incidencias." October 13, 2022 4.0 Actualmente tenemos implementado este programa tanto para la gestion interna del departamento de IT como con clientes que requierens de un servicio postventa, Pros La sencillez para configurarlos. La creación de diferentes perfiles y Cons El diseño y opciones para la generación de informes. EL principal fallo que le encuntro a todos los programadas de Zoho son als interfaces. En ocasiones la usabilidad no es miuy buena. Cuesta encontrar opciones. Review Source VR Verified Reviewer CEO Financial Services Used the software for: 1-2 years ### "Great value and support" August 30, 2020 4.0 Overall a great product, and fantastic value for money when used as part of Zoho One. Pros Support from Zoho is excellent. We are Zoho One customer, so we also use other Zoho products, hence the native integration is also nice. We also like the Blueprint feature, which is a visual process designer for business process automation. Cons We are limited to 20 Blueprints, regardless of how many users we have. Sync functionality to Zoho CRM has not been suitable for us, so we built our own sync service. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Zoho Desk Zoho One offering, in concert with recommendation from a trusted associate. Review Source VR Verified Reviewer IT Specialist Entertainment Used the software for: Less than 6 months ### "Necessario per migliorare l'organizzazione" June 9, 2023 4.0 Pros \- La chiarezza dell'interfaccia.- La divisione dei ticket su stato.- La possibilità di personalizzazione grafica e dei flussi di lavoro. Cons \- Tanti rallentamenti, specialmente tramite la nuova interfaccia Review Source Goebel T. Verkaufsberater leichte Nutzfahrxeuge VW Automotive Used the software for: 6-12 months ### "Zoho Desk Review " June 13, 2023 5.0 Pros Zoho Desk has a beautiful and well organized dashboard. Has a very stable cloud, I’ve never experienced any hitch or data issue. It’s pocket friendly, you don’t have to robe a bank to afford. Ticket creation and allocation to available agents is fast and easy. Live chat feature is superb, reduces the wait time to sort out clients. Zoho Desk reporting system is powerful, I’m able to build and customize in several ways. Integrates well with other Zoho products. Cons You’ll get value for money with Zoho Desk. I give the tool a 5star rating, no challenges so far, I’m a happy user Review Source KK Kaushal K. Software Engineer Computer Software Used the software for: 2+ years ### "Best tool for ticket management." January 25, 2023 5.0 Overall, it is a solid option for businesses looking for an all-in-one customer service solution. It may not have all the features that some of the large customer service software have, but it is cost-effective and easy to use. Additionally, it offers a free plan and a free trial, which allows businesses to test it before committing to a paid plan. Pros It offers a variety of features such as an intuitive interface, automated workflows, and integrations with other Zoho apps and third-party tools. Cons It may not have all the features that some of the large customer service software have, but it is cost-effective and easy to use. Review Source VR Verified Reviewer Strategic Account Specialist Government Administration Used the software for: 2+ years ### "Zoho Desk Review " April 12, 2021 3.0 Call logging from anywhere there is internet connection. Pros Zoho Desk has enhanced smooth interactions in our corporation between team and clients in real time. Cons The self service portal available on Zoho Desk is a bit tricky to configure during initial setup without looking for tutorials. 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