# Page 3 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 3 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 51-75 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Stefano C. Marketing manager Business Supplies and Equipment Used the software for: 6-12 months ### "A valid platform to group tickets from different sources" November 10, 2024 4.0 My experience with Zoho Desk has shown that it’s a very flexible and reliable platform which can group tickets from different sources into the same place. Like any tool it comes with some room for improvement, especially in the mobile version. Sometimes slowdowns may occur if you have a lot of data in your reports. Pros Easy and well-organized user interface, simple navigation. I can group tickets from email, social media and chat into the same platform. Cons The mobile app is useful but it's not as good and complete as the desktop version. When handling large data sets in reports, sometimes I noticed some lags. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reason for choosing Zoho Desk It has fewer advanced automation options Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Costs for advanced features were too pricey Review Source TK Thorsten K. Chief of office of Airworthiness Airlines/Aviation Used the software for: 6-12 months ### "Get help and track tickets." January 6, 2025 5.0 I like it's ability to keep tickets open until they're worked upon. Pros Zoho Desk is simple to use and inexpensive when compared to similar and easy to track their tickets. Cons It helps us to connecting our clients in very short time Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Zoho Desk is quiet simple and modified Communication tools. Review Source SB Scott B. President Marketing and Advertising Used the software for: 2+ years ### "Reliable Solution for Customer Support and Organizing" November 29, 2024 5.0 Using Zoho Desk has been a largely positive experience. Using Zoho Desk has been a largely positive experience. Pros The layout is intuitive easy to navigate, even for beginners. I could set up my help desk quickly, and training my team to use the platform. Everything is organized neatly, from tickets to customer profiles, making it simple to stay on top of tasks. Cons The basic and mid-tier plans have limited customization options compared to the higher-priced plans. Review Source VR Verified Reviewer Lead Computer Software Used the software for: 2+ years ### "Zoho Desk: Feature-Rich and Affordable, But Can Be Overwhelming" October 9, 2024 5.0 Pros Powerful help desk software that's affordable and customizable. Feature-rich with excellent automation and a strong focus on value. Cons Zoho Desk's interface can feel cluttered. The mobile app has limitations, and the free plan is restrictive. These factors slightly hinder an otherwise strong help desk solution. Review Source KM Kortnee M. Chief Executive Officer Executive Office Used the software for: Less than 6 months ### "I actually like the whole suite " July 21, 2025 4.0 My overall experience has been pretty great. I’m still fairly new to the software but so far it’s been a great learning experience. Pros I like most that the software integrates with a suite of tools I use frequently already. Setup is also really simple and provides tremendous value by way of customer support. Cons There is a slight learning curve which is not really a huge deal. I'd recommend really exploring the user interface and familiarizing with features before training others. Review Source Karan K. Senior accountant Accounting Used the software for: Less than 6 months ### "Desk software to deliver good support" January 30, 2025 4.0 Overall its not so good to use Zoho but the idea is good Pros We can use it with limites excess of internet Cons Clumsy, and not intuitive along with gaping holes in sales Review Source CB Christoph B. COO Hospitality Used the software for: 1-2 years ### "Versatile and practical tool for sales team" July 1, 2025 5.0 Its a versatile application which fulfills sales cycle and longer lead time deal making - excellent overview about the stages and likelihood to close. Pros Easy to set up and configure sales / lead mganagement tool. The teams appreciate the ability to configure and to add / draw reports from it. Cons The Zoho functions need to be configured by an expert user / heavy user. So, not everybody intuitively can drive the tool forward. Review Source SJ Smita J. Developer Computer Software Used the software for: 2+ years ### "essential Communication tool " October 24, 2024 5.0 Overall the experience has been satisfactory and we were able to achieve what we intended to do. Pros Zoho desk is very Flexible and reliable. Its very well designed with ease of integration. Its very easy to communicate with this and acts as centralized tool in the organization. We have automated a lot of tasks with this software Cons Its not very easy for new beginners to learn and use and the users need to be trained well. The tool gives a lot of notifications with no regards to what are essential for a particular function. Review Source AK Ashkan K. Wns global services Accounting Used the software for: 2+ years ### "Zoho desk review" October 6, 2024 5.0 Pros What I like most about Zoho Desk is its intuitive and user-friendly interface, making it easy to manage customer support tickets. It offers excellent automation features for Cons Zoho Desk is its occasional performance lags, especially with larger ticket volumes. Review Source TK Taylor K. Engineer Hospitality Used the software for: I used a free trial ### "Zoho - the integrated platform" February 22, 2025 5.0 Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles. Pros I like how Zoho Desk can be integrated with Zoho inventory, allowing programs such as billing and help desks to be combined and in one spot. Cons I don't love the amount of notifications received and that the settings for this aren't adjustable. Review Source OM Omar M. Healthcare Recruiter Human Resources Used the software for: 6-12 months ### "Zoho Desk Review" November 6, 2024 4.0 My overall experience with Zoho Desk is that is it a diverse tool that can be used for many different reasons. However, it did take a bit for me to learn the software's UI Pros What I like most about the Zoho Desk are the total capabilites it has available to users. From CRM, support, campaigns, tracking, etc. It is very diverse. Cons What I liked least about Zoho Desk is how frustrating the UI is to work with. I am used to working with simpler applications and Zoho was a bit of a learning curve to me. Review Source DT Daniel T. IT Engineer Automotive Used the software for: I used a free trial ### "Zohodesk lets itself down with load times" April 3, 2025 3.0 When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices Pros Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors Cons Load times and performance can be slow. Not all the same features are available on the mobile app Review Source SB Stacey B. System Engineer Civic & Social Organization Used the software for: 1-2 years ### "Need a ticking system try them" September 30, 2024 4.0 One of the easiest ticking system you can create from scratch. Pros Fairly easy to work with the developers to create a ticketing system. Cons It's an overseas product and it's hard to communicate due to there accents. I dislike some of the development things. Even with the higher package you were still very limited how to set the help desk ticking system up. It was easy to change the basics like logo, fonts, website layout.The important features wasn't available most times. Review Source LA Laide A. Chief Executive Officer Management Consulting Used the software for: 6-12 months ### "Intuitive ticketing system for a consulting company " September 22, 2024 5.0 Pros Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time.Additionally it is very easy to use and has a very user-friendly UI. Cons Some occasional system slowdowns can affect productivity. Review Source Satheesh R. System Engineer Information Technology and Services Used the software for: Less than 6 months ### "Amazing Product" February 4, 2025 5.0 I am fully satisfied to work in this domain Pros I like the support is to quick and we all are satisfied with this product. Cons It's very effective platform to work and simple to work. Review Source AAM Ar-jay Angelo M. System Adminstrator Food Production Used the software for: 1-2 years ### "Solid Help Desk Solution for Growing Teams" September 17, 2024 4.0 Zoho Desk is a reliable support platform with great automation, but the user interface could be more streamlined for better usability. Pros I liked the easy ticket management, automation options, and customizable workflows. It integrates well with other Zoho products. Cons The interface can feel cluttered at times, and some advanced features require higher-tier plans. Review Source CS Connor S. Brokerage Operations Associate Financial Services Used the software for: 1-2 years ### "Knowledge base for your customers" November 29, 2024 4.0 We use Zoho Desk to organize help articles for our customers and it has been very valuable. Pros We like the feature of using the Knowledge Base to organize help articles for our customers. Cons The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox. Review Source MF Martina F. Segretaria Amministrativa Hospitality Used the software for: Less than 6 months ### "Uno dei migliori" October 23, 2024 5.0 Pros Validissimo software per customer service e help desk software. Ricco di funzionalità che lo rendono unico nel suo genere Cons Inizialmente l'ho trovato poco intuitivo, anche a causa delle molte funzionalità offerte Review Source Sanjay S. Business Development Manager Information Technology and Services Used the software for: 2+ years ### "Zoho Desk- Efficient Support Tool" June 17, 2024 5.0 It's great. Good tool and does the job. Pros Easy Setup Good 3rd Party Intergration Provides the user experience we need Cons There should be more telephony providers for more countries Review Source Julio A. H. CEO Computer & Network Security Used the software for: 1-2 years ### "My Zoho Desk Review" August 20, 2024 5.0 I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized Pros I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized Cons I understand that it can be a bit uphill for a small team of 3 technicians and an administrator financially! I would give at least two technicians for free Review Source LM Lisa M. Recruiting and Employer Branding Specialist Financial Services Used the software for: 2+ years ### "Creates an organized and collaborative teams for easy ticket resolution" June 6, 2024 4.0 Experience an automated support, self-service management and professional customization. Pros Registering an outstanding experience with our customers is a huge achievement. Ticket management, real-time alerts and notifications. I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. It is quite secure. Cons The alert system should be upgraded in inorder to notify the end user whenever a ticket is transferred from one agent to another. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Consultancy levels in Zoho Desk is more helpful than the rest. Review Source SF Sara F. Segretaria Amministrativa Hospitality Used the software for: 1-2 years ### "Utilizzo molto semplice e immediato" July 29, 2024 4.0 Pros Software di semplice quanto intuitivo, Zoho desk consente di fornire un servizio di assistenza clienti di qualità Cons Alcune funzionalità che ho trovato su altri competitors non ho invece visto su Zoho desk Review Source Diego R. Analista de Sistemas Higher Education Used the software for: Less than 6 months ### "Comentarios sobre Zoho" July 24, 2024 5.0 Pros Es una solución de gestión de servicio al cliente integral y flexible que ayuda a las empresas a mejorar la satisfacción del cliente, aumentar la eficiencia y reducir costos. Cons Para realizar personalizaciones avanzadas de la plataforma, es necesario contar con conocimientos de programación o contratar a un desarrollador. Review Source WP Winston P. Tech Support Analyst Food Production Used the software for: Less than 6 months ### "Zoho Desk excellent plataform for Customer Service" August 8, 2024 5.0 A plataform full of features, many ways to comunicate with, good support Pros It's a very intuitive plataform, the way you can manage the tickets Cons Maybe a little overwhelming the application Review Source Nikita V. Marketing Manager CRM Machinery Used the software for: 1-2 years ### "Mediocre Communication Management System" June 20, 2024 3.0 Pros It has all the basic features that are requested. Cons It is not customizable to be used simultaneously in several languages and markets. Especially if one agent covers many markets. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.