# LogMeIn Central Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LogMeIn Central the right Remote Monitoring and Management solution for you? Explore 333 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169259/LogMeIn-Central/reviews --- LogMeIn Central 4.5 (333) [View alternatives](https://www.capterra.com/p/169259/LogMeIn-Central/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LogMeIn Central Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews WT Wasek T IT Support SupervisorInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It has many tools such as file transfer, chat box, multiple display selector and works with mobile devices too.“ August 4, 2025 AW Andrew W Helpdesk TechnicianInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “When actually remoting in to a selected device, the concept of computer access codes or the choosing to log into the domain of a computer vs a local account can confuse some of our users, we have to include additional specific instruction to help them login.“ January 8, 2026 AW Andrew W Helpdesk TechnicianInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Overall our users' experiences are positive and we find LMI to be the easiest and most affordable option for helping our users stay connected, and is scalable and manageable for our different clients to all be under one umbrella.“ January 8, 2026 Daniel A J Senior IT TechnicianInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I also find it a bit annoying that logmein changes the size of windows on reconnecting.“ April 2, 2024 sl simon l ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The deployment is the best feature as this is so simple accross our large network of machines to run a bulk upload of new software to save time“ June 3, 2024 CG Christie G ControllerTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “The billing was problematic.“ May 8, 2025 David M IT TechnicianOil & Energy, 201 - 500 employeesUsed the software for: 1-2 years. “LogMein Central is very smooth and even when accessing a remote machine it does not lag.“ April 2, 2024 PK Parth K Web DeveloperStaffing and Recruiting, 51 - 200 employeesUsed the software for: 1-2 years. “During busy times, I had some lag and had to restart the programme.“ January 15, 2023 ## Showing most helpful reviews Showing 1-25 of 333 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David M. IT Technician Oil & Energy Used the software for: 1-2 years ### "David's LogMein Central Review" April 2, 2024 5.0 LogMein Central is very smooth and even when accessing a remote machine it does not lag. Pros Log me in is simple to use and deploy, it provides secure access to client computers and makes it easy to share files over different networks and offers a free trial. Cons So far apart from the price compared to other softwares i have no negative comments on LogMein Central as a software. Alternatives considered [Getscreen.me](https://www.capterra.com/p/202036/Getscreen-me/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Reason for choosing LogMeIn Central LogMein came highly recommend by most of my peers. Switched from [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) LogMein Central has a wider range range of functions that are applicable in most work scenarios. Review Source GG Glen G. Systems Operator Government Administration Used the software for: 2+ years ### "LogMeIn Central allows users to safely access their Business workstations" January 2, 2026 5.0 Our experience with LogMeIn Central has been quite good. There is really no learning curve for the user as we can set them up with a simplified login "experience" which directs them to their work desktop. Pros LogMeIn Central allows our users to access their computers without the use of VPNs. Users can access their workstation using their computer, Tablet of phone from the field. Its inexpensive compared to VPNs and allows us to monitor the Employees access. Cons There are not many issues we have found administering LogMeIn Central. Users don't like the web interface as much on a remote desktop computer, so we push them to download the desktop App to access their workstations. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) The cost of LogMeIn Central was lower for the amount of users that we have. LogMeIn Central also had a better set of features to help manage the remote access computers. Review Source VR Verified Reviewer Customer Support Specialist Information Technology and Services Used the software for: 1-2 years ### "An average service for remote access" November 19, 2019 3.0 Our overall experience with LogMeIn Central has been okay, we're able to push the content we need and remote into things, but the UI and the connection instability make it very difficult to use. Pros The user interface, for the application, is easy to use and very plain (no real chance of getting things messed up). It connects easy enough. Cons The website user interface is very messy, clunky and hard to decipher, making tasks sometimes very difficult to run on remote PC's. Their customer service is very difficult to work with, they are a bit curt and can come off as rude. The connections are not always stable, and can drop unless people have a pristine connection, which is very difficult to monitor. Review Source DG Diana G. OM Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable and Easy! " June 1, 2025 5.0 Pros It is a lifesaver when needing to remote into my dental clinic’s management software. Especially since I live over 1 hour away from the office. It is simple to log into, compared to some other services I’ve used in the past. It’s also extremely reliable! Cons I have not experienced any issues with the program. It’s a lot easier than the Cisco program our office used in the past. Switched from [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) Cisco was unreliable and constantly made my computer freeze. Review Source DB Darell B. Owner Computer & Network Security Used the software for: 2+ years ### "Log Me In Central A Great Choice For Remote Support" August 27, 2020 5.0 I have been using the Central Module for years it allows you to put computers in groups to easily identify your customers computers. Also alerts are set to notify you of Windows updates and antivirus software that is outdated on each computer. Pros Log Me In Central has been my go to remote repair tool for my customers. The software is secure easy to use and is loaded with features. Cons The pricing a little high to add features it costs to use but every feature is very useful for your business Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing LogMeIn Central The organization feature, software updates and alerts with Dual Authentication Feature for security gives you peace of mind your customers computers are always safe. Central allows you to install a client software so you can remote with a password protected feature without the customer intervention. Review Source VR Verified Reviewer IT Manager Entertainment Used the software for: 2+ years ### "Great program but way to expensive" November 15, 2019 5.0 We started with LogMeIn when it was a free service and purchased a volume license since we had about 70 computers to use LogMeIn for tech support. However as we grew to over 120 computers the annual license fee grew much faster to were it no longer was worth the cost. Pros The program is very easy to setup and use. Cons The expense of the license fee drove us away and to find comparable software for less than 1/20 the cost. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing LogMeIn Central We did not select LogMeIn after 10 plus years, we switched to ConnectWise Control due to value. Review Source JW John W. IT Support Construction Used the software for: 1-2 years ### "Logmein reliability" June 26, 2025 5.0 We have had nothing but positive results with Logmein so far and its been a few years. Great for doing software updates and easy access to remote PC's and the reliability is something we have come to expect. Pros The ability to group different departments and offices. It makes it so easy to see what we have in use and which one may have a problem. Cons Not much negative to say about Logmein. it is very reliable. It is a little bit involved to add a new pc to the system but its not a problem. Review Source AW Andrew W. Helpdesk Technician Information Technology and Services Used the software for: Less than 6 months ### "Good overall, great at its niche " January 8, 2026 5.0 Overall our users' experiences are positive and we find LMI to be the easiest and most affordable option for helping our users stay connected, and is scalable and manageable for our different clients to all be under one umbrella. Pros My favorite thing about LMI is the ability to lend devices we have set up in LMI to our clients and still maintain management for them. It's easy for our clients to remote into their work DTs when they are working from home and I can monitor to ensure everything goes well. Cons When actually remoting in to a selected device, the concept of computer access codes or the choosing to log into the domain of a computer vs a local account can confuse some of our users, we have to include additional specific instruction to help them login. Review Source CG Christie G. Controller Telecommunications Used the software for: 2+ years ### "Controller" May 8, 2025 4.0 Our overall experience was good and easy to work through. The billing was problematic. Pros Logmein provided ease of access to our customers that further allowed for support coupled with our employees when needed. Cons I like least was the cost of the services provided by logmein and the billing through go to assist. Review Source WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 1-2 years ### "Brilliant Remote control software tool" August 4, 2025 5.0 It has been a positive experience, very useful for to remote in clients machines for those that do not have a support contract with us. I am able to remote in and assist. The whole interface is user friendly for both sides. Pros LogMeIn is so handy for me to use on clients that we work on Ad Hoc basis. It is really easy to assist a user to allow remote access. It has many tools such as file transfer, chat box, multiple display selector and works with mobile devices too. Cons While it gets the job done, it can take time to remote into a users machine as there are multiple steps to follow. User has to download software, enter given code, and multiple pop ups to give permission before remote control can begin. Review Source PK Parth K. Web Developer Staffing and Recruiting Used the software for: 1-2 years ### "The programme is really simple to use and provides exceptional security" January 15, 2023 4.0 We now have considerably greater insight into our geographically scattered workstations. It is simple for me to give assignments to all of my team members, and I can now keep track of their progress and create reports on time. A plethora of pre-programmed tasks makes the gadget more practicable and productive. Pros The most significant aspect is how simple and convenient it is to access and accomplish chores at any time. Instead of manually inspecting it on the computer, its UI and information that is provided inside its choices, resources, and other computer information are already available on my end. We increased our LogMeIn footprint to allow our users to work from anywhere and our IT support to assist them from anywhere. Because the tool is simple to use, you may use the basic functionality without having to go through extensive training. Cons There are several tools in Central that need you to pay an additional fee to use. Instability, occasionally the connections go down and it doesn't reconnect in certain circumstances, but there are also cases when the tool isn't working at all, most likely due to a flaw in the update. During busy times, I had some lag and had to restart the programme. Review Source JA Jorge A. IT Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great desktop management tool with a few caveats" July 21, 2017 4.0 I was able to wrangle in all of my end-users into one unified platform to both maintain windows and application updates and push out anti-virus installations. Pros What I like about LMI Central, in the premiere package, is the bundling of Anti-Virus and now application management and updates. The ease of being able to remotely access an end-user's workstation is what totally sells me on the software. In the past, I had to have VPN access to my work network or with other tools, I could only use Windows to access end-users over the web but with LMI, its platform agnostic and they have a great mobile app for iOS and Android that allows you to connect to anyone in your list from virtually any device. Cons The biggest drawback in my use is the ability to push Windows updates, Anti-Virus installs and application updates. There is a fairly intuitive panel to push out all the requests but using it is like trying to crochet with space gloves, as you never get a real sense of feedback that the changes you requested are actually being implemented in near-real time. Sometimes the end-users workstations falsely report that they are missing installations that I know they are not, so there is a lot of fiddling with the end-users workstation in order to get it to report to LMI correctly. Also, when you've subscribed to the package that includes anti-virus installs, there is no way to centrally manage the AV, as its provided by a third party. Review Source VR Verified Reviewer Software Engineer Hospitality Used the software for: 1-2 years ### "LogMein Review" February 17, 2019 4.0 Only one business problems have resolved using LogMein and that Is just using the software to get into the remote server of my client and assist in any issues they are having. Pros LogMein is a great vpn connect tool to use to quickly connect to a remote server and secure. LogMein web based application is great, functions and icons for the VPN tool is easy to read. Cons LogMein is proven to be a little challenging for me to use in the last 1 year or so; basically upon going to the web-based application for LogMein initial log in is great but then it will force me to download the LogMein. application directly on my PC, I do not have an option to utilize LogMein from the browser itself; after the download process, i then have to close the browser and start using the App on the PC, which is great but I wish developers for LogMein have a way to notify users about it. Review Source TL Tyler L. Technical Support Specialist Used the software for: 2+ years ### "A fantastic product that allows quick set up and fast remote access to computers and servers." January 9, 2018 5.0 I can't imagine doing my job without this software. Things would be so much more clunky and take twice as long without it. It's that good and that important for offering remote support. Pros It's easy to use even with hundreds of computers set up, all organized into group folders with a wealth of information available to you before you even remote connect to the user's computer. It has a huge array of customization options and features to access without ever feeling overwhelming, and has support information and access right from the main page. It's extremely useful for remote management, in addition to just being impressive to clients. Cons They are, bar none, the best remote access and support software on the market. This however means that when they raise their prices, which they seem to do every year, you're left to either take it and raise your own prices slightly, or eat the loss. They also seem to have dropped the live chat support feature, as it's always marked "Offline" on the support drop-down even though it's within the posted hours. Review Source VR Verified Reviewer HVAC Control Technician Environmental Services Used the software for: 2+ years ### "Great for Remote Service Work" September 28, 2018 5.0 Working in the commercial heating and air conditioning industry, it's vital to be able to connect to customer sites to troubleshoot issues when the arise. A lot of times, a fix can be as easy as changing a set point which could take hours to drive to do. This cuts the time to minutes. Pros This is an easy option for getting remote access into customer computers. Makes my job a whole lot easier. Cons The only thing I can think of is I wish it were a bit cheaper. My company doesn't use or need all of the features. We only need remote access to a lot of computers Review Source VR Verified Reviewer Senior IT Engineer Information Technology and Services Used the software for: 2+ years ### "This has provided an enterprise solution for less than the expected cost" January 21, 2019 4.0 Overall experience has been extremely positive, after the initial setup has been completed LogMeIn scales to any size organisation via GPO installation and I have only very rarely run into major issues with it. I intend to continue using LogMeIn for the foreseeable future. Pros I am able to set up groups within LogMeIn to specify domain/non-domain/desktop/laptop/server/etc. This makes finding the correct computer much easier LogMeIn can be installed via GPO and when configured correctly functions with zero intervention from IT staff and runs silently in the background so the users are not disturbed by it. Two factor authentication ensures that the account cannot be breached by any means Passwords can be set for each computer so in the extremely unlikely event of 2FA being breached the computers remain secure. Cons There is a "Trust this computer" or "remember me" button on the login - this does not work if 2FA has been set up. It is confusing and frustrating to keep this button available on the "enter the code we just text you" page when it serves no purpose. On rare occasions LogMeIn has crashed requiring the client to reboot their PC before it becomes accessible again. Review Source RA Rhett A. Network Administrator Medical Practice Used the software for: 2+ years ### "Seamless remote access to all workstations eliminating otherwise time consuming visits in person for simple support tasks. " January 12, 2018 5.0 I have used many remote software applications and LogMeIn is hands down the most useful and versatile player in the market. There is nothing I have found the program incapable of accomplishing and I am constantly learning new features that save me time and my clients money. It would take hours to relay all of the benefits of LogMeIn for the real world IT professional. Pros Instant access to multiple networks through one account interface. Easy setup and deployment of software packages and scripts for multiple scheduled maintenance tasks. File transfers are simply drag and drop convenient. With a wide range of collected data at disposal, workstation health is displayed for all aspects of computer function. There is an option to remotely power on and off computers and manage services without the need to remotely take over the computer. Cons The only change I would like to see is to eliminate the disconnect that happens momentarily while updating the LogMeIn client software. (It automatically reconnects without intervention.) Review Source VR Verified Reviewer PAC's Administrator/ IT Manager Used the software for: 2+ years ### "Very helpful product when doing IT support. " March 12, 2018 5.0 Changed the way our department is run when doing IT support. Pros This software helps us to track all our organization pc's in one place. The dashboard allows you to see the health, updates and antivirus statuses of the organization. Cons Not inexpensive. When using this product in a large organization the cost can be quite high in order to track all of your assets. Review Source VR Verified Reviewer Network Operations Manager / Systems Engineer Used the software for: 2+ years ### "Great product for remote support" June 10, 2018 4.0 Pros Agent based remote support - installation of agent is simple and connecting and making use of the product is simple to use - a life saver when needing to access remote servers/computers Cons A security risk without patching the agent and software often. Support is poor depending on the person who is helping with your issues. Review Source Jon A. Application Support Team Lead Medical Practice Used the software for: 1-2 years ### "Reliable but lacking" February 15, 2019 4.0 LMI Central has saved my team a ton of time but leaves us wanting more features Pros Allows my team to quickly connect to machines across our company. Connections are always fast and reliable. Cons Severely lacking in features. Alternative solutions like screenconnect are cheaper, just as reliable, and support things like silent command execution, screen monitoring, etc without connecting to the machine. This allows for repair or maintenance without the need to disrupt the end user. Review Source VR Verified Reviewer ATSS2 Information Technology and Services Used the software for: 1-2 years ### "It's alright but could be better" August 7, 2020 4.0 LogMeIn Central does the job but I still had to look for an alternative. Pros The software does remote desktop well; the resolution is good and even some of the remote management for Windows computer is beneficial. Cons There is poor support for Mac. The software for Mac doesn't support chat. The layout of the targets in the portal could be better; deployment is not the greatest; push preferences are for higher tier pricing. Reason for choosing LogMeIn Central Already part of client's infrastructure Review Source Michael D. National Sales Manager Wireless Used the software for: 2+ years ### "Great for central access" October 24, 2019 5.0 It's a great service, and was easy to learn the ins and outs. Pros I keep this on all my PCs & laptops. Great solution for keeping secure logins in one place. Very easy to use. Cons Depending on which version of windows you are on, sometimes it requires you reinstall a couple times to work properly. Review Source Matt E. Network Architect Consumer Services Used the software for: 2+ years ### "Great remote tool but expensive" June 5, 2018 5.0 Pros Easy endpoint and support management. The UI is clean and intuitive. Makes remote support a snap for the help desk. Cons The cost is way too high. You can find other remote support tools for a lot less and either the same or more features. Review Source TG Tammy G. Business Owner/Consultant Medical Practice Used the software for: 2+ years ### "Logmein provides easy remote access" December 20, 2018 4.0 This program is easy to use and can accomplish what most folks would want to use it for so I would recommend it for routine use. Pros This was easy to use and set up for 2 computers to access our server. I like the security of the access that it provides and the ability to define access of the user. Cons When trying to track employee work time I found it difficult with the information provided to determine if someone was actually accessing programs or just logged in. I need more details of tracking employee access than this was able to provide but we continue to use it for employees to work from home and remote in to our server. Review Source PR Paul R. Lead IT Tech Business Supplies and Equipment Used the software for: 2+ years ### "Our use with LMI/Central" September 28, 2018 5.0 We have around 480 client desktops on LMI. Some servers, most desktops. We do like their are a local business (we are in the Boston area) and that they are easy to reach. It has allowed us to do a lot more remote support than making physical trips. Travel time and sending a tech can be expensive. Pros We use mostly the free edition of license for our customers within Central, we use other RMMs to obtain Pro if need be (remote printing, file sharing, etc...) It is easy to give remote access to employees of our customers Adding remote users is simple and easy I don't have to keep track of passwords, if a customer forgets theirs, they simply perform the forgot my password routine The interface is simple and there is not much to learn Cons Somewhat limited with free licenses (remote printing, file sharing) That's about the only issues I have with it. Review Source Similar Products Featured